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TherapyNotes, LLC vs Therasoft Online Comparison (2026)

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TherapyNotes, LLC

Therasoft Online

Overview

Web-based practice management & electronic health records (EHR) software for behavioral health with thousands of active users, and unlimited customer support.

Practice management platform for psychologists, therapists and mental health professionals that provides tools for marketing, management and billing

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

972

759

156

Value for money

Ease of use

Features

Customer support

87%

would recommend this app

4.3

311

169

Value for money

Ease of use

Features

Customer support

72%

would recommend this app

Pros

“Therapy Notes amazing customer support makes it possible for me, a clinician, to run a business of one, with their assistance supporting me to do my own billing as well as keep my EHR, scheduling new clients, onboarding documents, and everything else this system is designed to do!”

Colleen M.

Owner Provider

“I used the video capacity for multiple locations but have discontinued it.”

Irina R.

Psychologist

“I like how the platform is easy to understand and has all the parts we will need to fill up to avoid having out notes being unprofessional.”

Hsiang-Hua W.

therapist

Pros

“I would not treat my clients this way, and I do not wish to partake in a company that portrays itself this way to its own clients. When I joined, Therasoft was smaller, seemed more dedicated to customers (tickets were responded to directly and in a timely fashion), and seemed genuinely interested in providing a service to clinicians that would be responsive to shifting needs (for example, I advocated for changing pronoun and preferred name options within the software and it was changed).”

Jennifer J.

Founder and Professional Counselor

“The subscription price was raised by over 263% with less than a month's notice.”

Jennifer J.

Founder and Professional Counselor

“I thought five years ago their customer support was small and responsive.”

Jennifer J.

Founder and Professional Counselor

Cons

“I was required to reconstruct claims, navigate appeals, and manually fax submissions. While TherapyNotes provided a document to support faxing, the burden of correcting the error and attempting to recover payment remained with me, despite having paid for a service intended to handle claims transmission.”

Michelle G.

Therapist

“It did not have the customizable features - color coordination, various billing rates for different individuals, submitting paperwork online. And I don't think it had an online portal for scheduling/cancelling appointments.”

Kristin L.

Therapist

“My overall experience with TherapyNotes was disappointing. While the platform itself has useful tools for managing a practice, my experience with the payment-processing side significantly changed my opinion.”

Marsha M.

Clinican

Cons

“It seemed like there was issue after issue with no communication.”

Christine C.

Billing Manager

“Lack of communication, hard drive issues and vague follow through with empty excuses.”

Mary W.

Admin

“No accommodations made for their issues other than we the consumer needs to remedy their errors.”

Mary W.

Admin