Cloudbeds vs Guesty

Hostaway

Lodgify

Amenitiz

Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators.

Lodgify simplifies the process of managing a vacation rental by enabling anyone to create a bookable website, sync your listings data across channels, and manage tasks in one place. 

Amenitiz is a cloud-based solution designed to help businesses in the hotel industry manage payments, bookings, marketing, and more. Organizations can also create custom websites to connect with the target audience and establish brand identity. 


Owner

I've been a customer for years, and it feels like they've taken advantage of loyal users.

Owner - Operator

No hospitality partners, no Cloudbeds. When I have immediate needs, there is not enough support.

Amazing customer service (especially loving the live chat - with an actual person responding immediately).

Manager

I finally feel like my customers are being managed in a thoughtful way.

Cloudbeds' commission-free booking engine is available for your website and on Facebook. Match your website’s look and feel and manage simple or complex rates. For 10+ rooms only.

Access Controls/Permissions

Accounting

Activity Dashboard

Activity Tracking

Availability Management

Bed Management

Billing & Invoicing

Billing Rate Management

Booking Management

Booking Notes

Built-in Accounting

Calendar Management

Campaign Management

Channel Analytics

Channel Management

Commission Management

Credit Card Processing

Customer History

Customer Support

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Data Import/Export

Data Synchronization

Discount Management

Dorms

Drag & Drop

Dynamic Pricing

Electronic Payments

Email Templates

Extended Stay

Financial Management

For Hostel/Dorm Managers

For Vacation Rentals

Front Desk Management

GDS/OTA Integration

Group Reservations

Guest Check-in/Check-out

Guest Experience Management

Housekeeping Management

Incentive Management

Inventory Control

Inventory Management

Inventory Tracking

Invoice Management

Kill Switch

Marketing Automation

Mobile Access

Multi-Channel Campaigns

Multi-Channel Distribution

Multi-Channel Management

Multi-Channel Marketing

Multi-Channel Sync

Multi-Currency

Multi-Language

Multi-Location

Multi-Property

Online Booking

Order Management

Partner Management

Payment Processing

Performance Metrics

Pipeline Management

Point of Sale (POS)

Price/Margin Management

Price Optimization

Private Rooms

Promotions Management

Property Management

Rate Management

Real-Time Analytics

Real-Time Data

Real-Time Updates

Registration Management

Reporting/Analytics

Reporting & Statistics

Reservations Management

Restriction Management

Revenue Management

Reviews Management

Room Booking

Room Inventory

Short/Long Term Rental

Single Property

SMS Messaging

Tax Management

Third Party Booking

Third-Party Integrations

User Management

Website Integration

Website Management

By industry, Cloudbeds reviewers are most commonly professionals in hospitality (87%). The most frequent use case for Cloudbeds cited by reviewers is reservations (56% of reviewers).

Users and use cases

Some reviewers find Cloudbeds offers reasonable value, especially for small businesses, and they appreciate flexible add-ons and included features. However, many users report hidden fees, confusing pricing, and essential features locked behind expensive plans, diminishing perceived value.

Value for money

Cloudbeds is a reservations program with key features that include online booking, customer support, payment processing, and more.

Cloudbeds

Web-based

Little Hotelier

Mews

Clock PMS

WebRezPro

Guesty

SiteMinder

Beds24

Hotelogix

innRoad

Guesty Lite

Kigo

iGMS

eviivo

Preno

Core

Enterprise

Slow and limited assistance

Every issue gets funneled into endless tickets, bots, and dead-end emails. If you actually need support to run your business, look elsewhere, Cloudbeds disappears the moment you need them most.  

Director

You need to log your problem by email then you have to wait for a confirmation then you have to wait for a response and all communication is done by email and sometimes the answer is not what you are actually looking for.

80% of reviewers feel negative about Cloudbeds’ email support. Reviewers report that support is only available via email, leading to long wait times for responses and resolution. They say communication often involves repeated explanations and lacks immediate solutions, which is frustrating during urgent issues. Some users find it difficult to get timely help, and they express dissatisfaction with the lack of phone or live chat options. Reviewers indicate that this support model can hinder business operations.

Frequent technical disruptions

As soon as a thing is more than a basic problem they do not know how to handle it, create a ticket and that ticket gets succed into a black hole of non existent technical support.

Very unstable since November 2023 and no explanations, no compensation - Just answers saying that they are aware of the problem and working on it.

68% of reviewers feel negative about Cloudbeds’ bugs and technical issues. Reviewers report recurring glitches, outages, and connectivity problems that disrupt daily operations. They say support for technical issues is slow, with tickets often unresolved for extended periods. Some users mention that software updates can introduce new problems, and they feel the company is slow to acknowledge or fix these issues. Reviewers indicate that these disruptions create significant frustration and operational challenges.

Opaque and aggressive pricing

General Manager

Basically, they use dirty sales tactics, telling us we had to sign up that day or else the price would go up by 30%.

56% of reviewers feel negative about Cloudbeds’ pricing. Reviewers say the pricing structure is unclear, with hidden fees and unexpected charges after sign-up. They report aggressive sales tactics, such as pressure to upgrade or sign quickly, and find it difficult to obtain refunds or clear information about costs. Some users mention that certain features are only available at higher subscription levels, making the software feel expensive for the value provided. Reviewers indicate that these practices create distrust and dissatisfaction.

Accessible onboarding resources

Hotelier

For value for your dollar, minimal training needed, and meeting all our core requirements I highly recommend Cloudbeds.

85% of reviewers feel positive about Cloudbeds’ training and learning curve. Reviewers say built-in training videos and help desk resources make it easy to get started. They find that most team members can learn the system quickly, often within a few hours or days. Some users appreciate the availability of onboarding coaching and ongoing support materials, which help them maximize the platform’s capabilities. Reviewers indicate that minimal training is needed for effective use.

Efficient reservation management

I work from the calendar generally and have found that navigating in and around the calendar is very simple. And integration was a breeze!

Reservation and calendar view / adjustments are very user friendly.

86% of reviewers feel positive about Cloudbeds’ calendar functionality. Reviewers appreciate how the calendar view simplifies tracking reservations, check-ins, and check-outs. They find it easy to move bookings with drag-and-drop features and value the clear overview it provides for room management. Some users say the calendar’s integration with OTAs and dashboard enhances their ability to manage rates and availability efficiently. Reviewers indicate that the calendar’s user-friendly design streamlines their workflow.

Clean and accessible design

It is extremely easy to switch languages depending on who the user is.

86% of reviewers feel positive about Cloudbeds’ user interface. Reviewers find the interface visually appealing, modern, and easy to navigate, even with a wide range of features. They say the layout is clear and uncluttered, which helps them locate functions quickly. Some users appreciate the customizable elements and multilingual support, making the platform accessible for diverse teams. Reviewers indicate that the friendly design contributes to efficient daily operations and reduces the likelihood of user errors.

Intuitive daily operations

ENTEPRENUER

Easy to use for both beginners and professional users of the software.

92% of reviewers feel positive about Cloudbeds’ ease of use. Reviewers appreciate that the platform is intuitive and user-friendly, allowing both beginners and experienced users to manage daily operations with minimal effort. They find the system’s layout clear and straightforward, making it easy to learn and adapt to. Some users say the all-in-one design simplifies management tasks, and they value how quickly they can perform essential functions. Reviewers indicate that the software’s simplicity helps them save time and reduces the learning curve for new staff.

Everything is connected in a way that actually makes sense operationally — from reservations and channel management to payments and reporting — which removes a lot of the friction that hospitality teams usually deal with across multiple systems.

Hospitality Director

The booking management is great, and I particularly like the "Whistle for CB" feature, which keeps me and my guests connected at all times.

There were a few small areas where more customization would help, but overall, it’s a reliable and user-friendly system.

Lastly, the variety of channels offered through the channel connection is a major benefit.

Proprietor

Unlike Sqare or Stripe (even though they use Stripe)…which deposits daily….CloudBEDS holds your funds.

Each reservation coming from an OTA has pending balances (we are on Channel Connect) which isn't good for our book keeping.

Bugs in the software are marked as a wish and published on their online community where people can share their wishes for changes.

We have the multi-property functionality and it's been game changer.

Great UI, support, booking, and guest connect.

Prices keep increasing while the software stays largely the same.

Owner Operator

They’re smooth, attentive, and borderline over-eager during setup, but the second they’ve got your money, you might as well be shouting into a void.

It’s intuitive and makes daily management easy.

managing partner

A seemingly rudimentary question which takes hours of being on hold, finally reaching a junior rep who points us to room revenue (which is not total revenue), another points us to total payments, another points us to total debits, all of which have worked for the company for under 5 months.

Marketing

Google Hotel ads isn't working, be wary about this on your sales call because this was a big reason we joined, but so far we have no idea how this works.

Recently, it appears as though Cloudbeds is taking steps to focus more on relationship and supporting their partners.

Owner, Operator

Truly fantastic...life saver for a small hotel like ours.

Won’t get a timely response, have to pay extra to get someone on the phone.

We got a chance to evaluate Cloudbeds and it looked like it was feature rich.

Moreover, they have a lot of hidden fees (specifically for credit card processing) that make them a lot more expensive than we initially anticipated when signing up.

Hotel Manager

Cloudbeds is very user-friendly and easy to navigate.

Onboarders are the only ones that know the product but your not allowed to talk to them after onboarding.

You will never speak to a human again after they get you set up.

Its just so frustrating when trying to run 4 businesses and we can't even get a straight answer on our "total revenue" for a basic PL report we are trying to produce but have now spent 3 days trying to finish.

However, each time we were met with a sales person that was so awful that we were unable to sign up.

They are rude and condescending. Since sales is very much the face of the company we decided to go elsewhere.

Basic functionality ok, but the rest......sucks.

STATING THEY HAD "documents" THERE ARE NO DOCUMENTS, NO APPROVAL, NO AUTHORIZATION, they have gone against their own company policies.

The worst reporting system I have every worked with.

There is no phone number so you can never just call a person and quickly get help over the phone.

Lodging Manager

There are many features that don't exist like automated billing, accepting deposits of different amounts for different groups.

I cant even get into my cloudbeds now and am just waiting on someone to respond through a email .

Cloudbeds vs Guesty Comparison (2026)

Cloudbeds

Guesty

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives