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Customer Alliance

4.2
(14)

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Customer Alliance Pricing, Features, Reviews and Alternatives

Customer Alliance FAQs

Q. What type of pricing plans does Customer Alliance offer?

Customer Alliance has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Customer Alliance?

Customer Alliance has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Customer Alliance support?

Customer Alliance supports the following languages:
Bulgarian, Chinese (Simplified), Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Romanian, Slovak, Slovenian, Spanish, Swedish, Turkish


Q. Does Customer Alliance offer an API?

Yes, Customer Alliance has an API available for use.


Q. What other apps does Customer Alliance integrate with?

Customer Alliance integrates with the following applications:
Meta for Business


Q. What level of support does Customer Alliance offer?

Customer Alliance offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

Customer Alliance product overview

What is Customer Alliance?

Key benefits of using Customer Alliance

Capture feedback:
Get set up once and get customer insights forever. Deliver engaging surveys on autopilot and capture feedback across every touchpoint. Connect insights from your customer’s digital and on-site experience, using Email, SMS, QR code, In-web, and In-App surveys. With real-time monitoring of crucial metrics like CSAT (Customer Satisfaction Score), NPS (Net Promoter Score), and CES (Customer Effort Score) you’ll gain a comprehensive view of each interaction and track satisfaction from start to finish.

Understand feedback:
Transform feedback into actionable, easy-to-understand insights to share with your team. Centralize all customer feedback and every online review in one smart dashboard and uncover the drivers of customer (dis-)satisfaction using our platform’s analytics capabilities.

Share feedback:
Amplify your online presence, drive traffic, improve in search rankings, and showcase trust by automatically distributing and sharing your reviews across platforms, such as Google and TripAdvisor. Display your Customer Alliance widget directly on your website to further drive trust and improve conversions.

Act on feedback:
With actionable insights and the powerful AI Reply Assistant, you're prepared to respond swiftly with unique, personalized responses to your customers' feedback at the push of a button. Our closed-loop feedback system puts the power in your hands, ensuring every customer feels heard putting you on the path to exceed their expectations!

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support
FAQs/Forum

Training options

Live Online
Webinars
Documentation

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Customer Alliance pricing information

Value for money

3.6

/5

14

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Customer Alliance features

Functionality

4.0

/5

14

Total features

24

2 categories

Most valued features by users

Third-Party Integrations
Reporting/Analytics
API
AI/Machine Learning
Customer Experience Management
Customizable Reports
Multi-Channel Management
Multi-Language

Functionality contenders

Customer Alliance users reviews

Overall Rating

4.2

/5

14

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.5/10
Rating distribution

5

4

3

2

1

9

3

0

0

2

Pros
It have been very helpful to increase our Tripadvisor position, and to keep the company focused on the costumer.
Good feeling easy to use and easy to Easy to use and easy to educate others to use.
Good reports , easy to use , also with our guest whom subbasement comment there comment that the App it easy to use and it is clear.
Cons
The review post on Facebook appears with a strange picture we would like to personalize it. Some kinds of statistics are missing.
I dont like that it cannot collect reviews for separate villas under un umbrella name, so I have to choose just one's villa reviews.

Overall rating contenders

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