Hostaway vs Erbon Hospitality

Buildium

ResMan

Guesty

Buildium is a comprehensive property management software that helps property managers streamline their day-to-day operations. With features like property accounting, online leasing, resident portals, and maintenance management, Buildium provides a centralized platform to control tasks, offer top-notch experiences, and uncover new revenue opportunities.

ResMan simplifies multifamily & affordable housing management. Effortless finances, seamless engagement, robust marketing, and compliance made easy. User-friendly interface, real-time insights, unparalleled support. Elevate your property management experience. Choose ResMan today.

Guesty is a property management software designed for vacation rental and Airbnb hosts that centralizes operations across multiple booking platforms. The system features a unified inbox for guest communications, multi-calendar functionality to prevent double bookings, and channel management tools that sync listings across over sixty booking sites. Guesty offers solutions tailored to different business sizes, from individual hosts to enterprise-level property managers with hundreds of listings.

Owner

The customer service team, and specifically [sensitive content hidden] has provided timely and supportive guidance as I continue to build in my own independence on the platform.

Office Manager

Amazing customer service - the guidance was very communicative and thorough; all of my questions were answered and everything was demonstrated to me in great detail so that I fully understand how to use the platform to its full potential.

Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform. 

Grow your business, automate guest communication, sync listings across channels like Airbnb, and boost direct bookings from one unified platform.

Access Controls/Permissions

Accounting

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Management

Availability Indicator

Availability Management

Billing & Invoicing

Billing Rate Management

Booking Management

Booking Notes

Built-in Accounting

Calendar Management

Calendar Sync

Campaign Management

Catering Management

Channel Analytics

Channel Management

Collaboration Tools

Commission Management

Communication Management

Contact Management

Content Management

Credit Card Processing

Customer Database

Customer History

Customer Support

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Synchronization

Discount Management

Document Management

Drag & Drop

Dynamic Pricing

Electronic Payments

Electronic Signature

Email Management

Email Templates

Employee Management

Event Calendar

Expense Tracking

Extended Stay

Financial Management

For Hospitality Industry

For Vacation Rentals

Front Desk Management

GDS/OTA Integration

Guest Check-in/Check-out

Guest Communications

Guest Experience Management

Guest Tracking

Housekeeping Management

Inbox Management

Incentive Management

Inventory Control

Inventory Management

Inventory Tracking

Invoice Management

Lead Management

Listing Management

Loyalty Program

Maintenance Management

Maintenance Scheduling

Marketing Automation

Marketing Management

Mobile Access

Mobile App

Multi-Channel Campaigns

Multi-Channel Distribution

Multi-Channel Management

Multi-Channel Marketing

Multi-Channel Sync

Multi-Currency

Multi-Language

Multi-Location

Multi-Property

Occupancy Management

Online Booking

Online Payments

Opportunity Management

Order Management

Owner Portal

Owner Statements

Partner Management

Partner Portal

Payment Processing

Performance Metrics

Pipeline Management

Point of Sale (POS)

Price/Margin Management

Promotions Management

Property Database

Property Management

By industry, Hostaway reviewers are most commonly professionals in hospitality (45%). The most frequent use case for Hostaway cited by reviewers is vacation rental management (50% of reviewers).

Users and use cases

Some reviewers find Hostaway’s pricing fair for the features offered, and users appreciate transparent flat-rate models and bundled functionalities. However, some users report high costs, hidden fees, and confusing pricing, especially for small operators.

Value for money

The Hostaway integrations most frequently cited by reviewers are: PriceLabs (a revenue management product rated 4.8 out of 5 for its integration with Hostaway), Stripe (a payment processing product, 4.7), and Vrbo (a vacation rental product, 4.2).

Integrations

Hostaway is a channel management tool with key features that include data synchronization, calendar management, guest communications, multi-channel management, reservations management, online booking, and more.

Hostaway

Web-based

Android

Windows

Linux

iPad

iPhone

Guesty Lite

Hostfully

Hospitable.com

OwnerRez

Lodgify

Cloudbeds

iGMS

Uplisting

Hostify

CiiRUS

Avantio

Streamline

Zeevou

Hosthub

Smoobu

Beds24

Payment processing challenges

VRBO payment setup is not awesome and the House rules connectivity issue is an unfortunate issue to look into.

Property Manager

The app does not have the function to be able to send payment directly from the Software to homeowners.

54% of reviewers feel negative about Hostaway’s payment integration. Users report difficulties with Stripe and other payment processors, resulting in manual adjustments and delays. Some reviewers say the platform lacks seamless integration for installment payments, owner payouts, and payment plans, which complicates financial management. They find the payment setup for channels like VRBO confusing and not intuitive. Users mention that onboarding for payment features is often unclear, and missing options like PayPal or automatic credit card processing limit flexibility. They also express concerns about security and the inability to manage all payments within the app.

Inconsistent account and data handling

66% of reviewers feel negative about Hostaway’s account management. Users report issues with syncing reservations, especially with platforms like Airbnb and VRBO, leading to double bookings, lost revenue, and account suspensions. Some reviewers say cancellations and billing are difficult to manage, with delays in support responses and unresolved charges. They find the lack of flexibility in pausing or deleting listings problematic, as it can result in data loss. Users mention that time zone differences and inconsistent account manager assignments hinder communication. They also express frustration with manual updates and limited customization for internal data management.

Limited and slow phone assistance

Managing Member

Hostaway advertises having a 24hr helpline, but the two times I tried calling, I was on hold for over 40min before I gave up and hung up.

Owner Vacation Rentals

So far every time I did this I received an email from someone with an article and some videos telling me how to fix the issue instead of a real live call or person when I actually needed it.  

44% of reviewers feel negative about Hostaway’s phone support. Users report long wait times, frequent missed calls, and difficulty reaching a live agent, especially during emergencies. Some reviewers say promised 24/7 phone support is unreliable, with calls often going unanswered or not returned. They find that most support is handled via email or scheduled calls, which delays issue resolution. Users mention that time zone differences and lack of immediate phone access hinder urgent problem-solving. They also express frustration with call queues, unhelpful responses, and the absence of a direct, responsive helpline.

Messaging and notification limitations

lots of errors when trying to integrate with other systems, cleaning task system is not very organized and efficient, no notifications section in apps, new messages do not always appear on top, causing messages to get missed,...

manager

integrating VRBO  not able to access old messages

48% of reviewers feel negative about Hostaway’s messaging features. Users report delays and syncing issues with messages across channels like VRBO and Booking.com, causing missed communications. Some reviewers say the inbox is slow to load, lacks user-friendly design, and does not support message translations or co-host messaging. They find mobile notifications unreliable and the app limited in messaging functionality. Users mention that automated replies are not helpful for complex cases, and deleting or organizing messages is cumbersome. They also express frustration with the need to use OTAs directly for certain messaging tasks.

High and opaque pricing structure

Added fees for dynamic pricing and smart lock integration adds up.  Would be cause to cancel.

Not to mention the fact that our pricing was not being seen my guest so they were booking the property for 100+ dollars less than what the nightly rate should be.  

39% of reviewers feel negative about Hostaway’s pricing. Users report that costs are higher than expected, with added fees for onboarding, dynamic pricing, and integrations. Some reviewers say the pricing structure lacks transparency, with unclear charges and minimum requirements that do not suit smaller portfolios. They find it difficult to track expenses and manage billing, sometimes facing overcharges or disputes. Users mention that the value does not always justify the price, especially when issues arise or features are missing. They also express frustration with hidden fees and the inability to customize pricing for specific needs.

Comprehensive rental management tools

President

Hostaway has most of the features for vacational rental property management, including Auto messages, Accounting, Channel integration Airbnb, VRBO, Google vacational rental, Direct booking website.

What I like most about Hostaway is how organized and efficient the platform is for managing multiple short-term rentals.

92% of reviewers feel positive about Hostaway’s vacation rental management capabilities. Reviewers appreciate having an all-in-one platform that connects major channels like Airbnb, VRBO, and direct booking sites, making multi-listing management efficient. Users say the system reduces manual work and supports scaling operations, especially for those managing multiple properties. They find features like automated messaging, accounting, and channel integration valuable for daily operations. Some users report that the platform’s organization and intuitive interface help both newcomers and experienced managers streamline their processes and maximize revenue.

Prompt and clear query resolution

Property manager

I love that you can access many helpful articles and videos at any time to help answer a question or solve a problem.   But even better, if you cannot find the answer there is a real person you can call for support.

89% of reviewers feel positive about Hostaway’s ability to answer questions. Users report that their inquiries are addressed quickly, often within a day, and responses are clear and detailed. Reviewers appreciate having access to helpful articles, videos, and knowledgeable staff who provide practical solutions. They say support is available for both routine and complex questions, ensuring they can fully utilize the platform. Some users highlight the patience and thoroughness of staff in explaining features and guiding them through processes. They find that timely answers improve their confidence and efficiency.

Continuous platform enhancement

Property Management Manager

With monthly Webinars & updates to new products, We are happy to grow along side Hostaway.

Operations Manager

They are continuing to lead the market, grow their team, and improve their platform.

94% of reviewers feel positive about Hostaway’s improvements and updates. Users indicate that regular feature rollouts and timely bug fixes help their businesses adapt and grow. Some reviewers say the company is responsive to feedback, often implementing suggestions quickly. They find the platform scalable, allowing them to manage expanding portfolios with confidence. Reviewers appreciate the ongoing webinars and communication about new features, which help them stay current. They say the system’s adaptability and integration options support their business needs as they evolve. Users report that frequent updates minimize operational stress and streamline their workflows.

Supportive onboarding experience

Ernesto made the onboarding process simple for me, which was my biggest reservation of switching PMS tools with having more than 30 active properties.

General Manager

Hostaway provided us with an outstanding onboarding experience! Since the beginning our specialist took care of us with a professional and friendly approach, we felt we have the right partner, who understands perfectly our needs and concerns.

91% of reviewers feel positive about Hostaway’s onboarding process. Users report that dedicated onboarding specialists provide step-by-step guidance, making setup less overwhelming. Some reviewers say personalized sessions address their unique needs and questions, helping them feel confident using the platform. They appreciate the structured approach, multiple onboarding calls, and the availability of knowledgeable staff. Users find that the onboarding team offers practical insights and best practices, ensuring a smooth transition. They indicate that ongoing support during onboarding builds trust and helps them quickly become productive with the software.

Partner

Unlike many other platforms that provide instant access, Hostaway requires you to move through several stages: an initial call with a sales representative, signing the paperwork, and then scheduling onboarding sessions. Because each step involves booking time with different teams, the full process took about two weeks.

The automation tools save me a ton of time with guest messaging, scheduling, and payments, and the reporting makes it easy to track revenue and performance.

She took the time to walk us through the entire setup process for our property listings and made sure everything was connected properly across all major booking platforms, including Airbnb, VRBO, and Booking.com.

Manager

Managing listings, calenders, and messages across different booking platforms is convenient, and the automation features help reduce some of the manual work.

It helps prevent double bookings, keeps calendars updated automatically, and simplifies the entire management process.

Customer support has been responsive and helpful when we’ve needed assistance, and the platform continues to evolve with new features that support professional property managers — not just individual hosts.

Virtual Assistant – Guest Services Agent

The platform is user-friendly and offers a wide range of features that help streamline our property management tasks — from automated messaging and channel management to calendar syncing and reporting.

This feature effectively eliminates the anxiety of double-bookings and ensures maximum visibility across all sales channels, which is absolutely critical for scaling a property management business.

The platform's ability to reliably sync calendars, listings, and pricing across major Online Travel Agencies (OTAs) like Airbnb, Vrbo, and Booking.com, all from one centralized dashboard, is a massive time-saver.

Director

Secondly, I would like to continue offering 3.30pm as a check in time which bests suits our cleaning schedule and customer expectation, but they only give options for 3pm or 4pm.

Area Manager

The most likeable aspect is the automated features for important tasks such as messaging, pricing, and cleaning schedules, saving more time, hence more income!

From syncing channels to configuring fees and customizing the booking engine, [sensitive content hidden] made sure I understood not just how to do things, but why they mattered. While the platform itself has a learning curve and setup can be time-consuming, having a dedicated onboarding specialist like [sensitive content hidden] made it feel manageable and even empowering.

There were some integration issues with our current online booking platform that created some discrepancies which was troubling, although their tech support was quick in responding to the issue.

Tourist manager

Customer support, Booking, User interface, Easy, messaging via inbox, automations, templates, payment links

Hostaway vs Erbon Hospitality Comparison (2026)

Hostaway

Erbon Hospitality

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives