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iGMS vs smartbnb Comparison

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Overview

Category Leaders

iGMS is a professional all-in-one vacation rental software with direct integration to major platforms such as Airbnb/Booking.com/HomeAway/Vrbo....

Category Leaders

Smartbnb is the property management solution that centralizes all your properties in one convenient dashboard and automates...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

1

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

18

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

134

44

11

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.8

5

4

3

2

1

80

10

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

The auto messaging and algorithms with the message system is very useful. The reporting abilities are also great and make for an easy and quick rundown of all the data i need.
Product easy to set-up and allow a free version for less than 4 airbnb places which is nice while growing. Can be connected to TheKey and allow template for messaging.
Nothing gives me more joy than writing good review about good product that I tried. First of all iGMS is so easy to use and it gives You full control on Your accounts.

Pros

I love the price of Smartbnb as it's very affordable for anyone doing short term rentals. And the support has always been quick and amazing.
They are a young and dynamic company and are able to deliver a great product with outstanding support.
Good feature mix that add value to a property management business. Automated messaging with a good level of sophistication & ease of use.

Cons

I did all corrections that were showing errors upon launch.
Currently no option to link to our own website but this is under development apparently.
The messaging was a bit delayed, so if i got a message on Airbnb, it would take a while for me to see it/ get notified on their website or on the app.

Cons

The worst part is once you sign up, you can't automatically cancel. When you try to cancel it sends you to a customer service representative for them to try to talk you out of cancelling.
The interface is a little awkward and the cleaning scheduling is hard to use.
Some small things such as the drop downs on the website are just too tiny and hard to navigate.
  • Vendor responds to reviews
  • Last review11 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features61
  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Auto-Responders
  • Automated Scheduling
  • Availability Management
  • Booking Management
  • CRM
  • Calendar Management
  • Channel Analytics
  • Channel Management
  • Chat/Messaging
  • Client Portal
  • Commission Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Database
  • Customer Experience Management
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Dynamic Pricing
  • Email Invitations & Reminders
  • Email Response Control
  • Email Templates
  • Employee Management
  • For Vacation Rentals
  • Guest Communications
  • Guest Experience Management
  • Housekeeping Management
  • Inbox Management
  • Inventory Control
  • Invoice Management
  • Lead Management
  • Live Chat
  • Maintenance Scheduling
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Property
  • Online Booking
  • Order Management
  • Owner Statements
  • Partner Management
  • Payment Processing
  • Performance Metrics
  • Price / Margin Management
  • Rate Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real-time Updates
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Reviews Management
  • Room Booking
  • Single Property
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Team Calendars
  • Template Management
  • Third Party Integrations
  • Travel Management
  • User Management
  • Vendor Management
  • Video Support
  • Visitor Management
  • Visitor Registration
  • Visitor Tracking
  • Website Integration
  • WordPress Integration
  • Work Order Management
  • Workflow Management
  • iCalendar Support
  • Total features39
  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Auto-Responders
  • Automated Scheduling
  • Availability Management
  • Booking Management
  • CRM
  • Calendar Management
  • Channel Analytics
  • Channel Management
  • Chat/Messaging
  • Client Portal
  • Commission Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Database
  • Customer Experience Management
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Dynamic Pricing
  • Email Invitations & Reminders
  • Email Response Control
  • Email Templates
  • Employee Management
  • For Vacation Rentals
  • Guest Communications
  • Guest Experience Management
  • Housekeeping Management
  • Inbox Management
  • Inventory Control
  • Invoice Management
  • Lead Management
  • Live Chat
  • Maintenance Scheduling
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Property
  • Online Booking
  • Order Management
  • Owner Statements
  • Partner Management
  • Payment Processing
  • Performance Metrics
  • Price / Margin Management
  • Rate Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real-time Updates
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Reviews Management
  • Room Booking
  • Single Property
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Team Calendars
  • Template Management
  • Third Party Integrations
  • Travel Management
  • User Management
  • Vendor Management
  • Video Support
  • Visitor Management
  • Visitor Registration
  • Visitor Tracking
  • Website Integration
  • WordPress Integration
  • Work Order Management
  • Workflow Management
  • iCalendar Support

Integrations

  • Total integrations2
  • Authorize.net
  • Beyond Pricing
  • Braintree
  • Breezeway
  • Facebook
  • Google Analytics
  • Lightspeed Restaurant
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online
  • QuickBooks Online Advanced
  • ReviewPro
  • Revinate
  • SiteMinder
  • Stripe
  • Whistle
  • Wishbox
  • Xero
  • Zapier
  • Total integrations2
  • Authorize.net
  • Beyond Pricing
  • Braintree
  • Breezeway
  • Facebook
  • Google Analytics
  • Lightspeed Restaurant
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online
  • QuickBooks Online Advanced
  • ReviewPro
  • Revinate
  • SiteMinder
  • Stripe
  • Whistle
  • Wishbox
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

iGMS logo

iGMS

Fantastic customer service

Reviewed 3 months ago

Overall it has been a great experience because of the Customer support. That has been top notch.

Pros

So far I find the software pretty easy to use and the customer support is AMAZING! Any questions I have get answered almost immediately and I feel like they listen to the things I want/need! The messaging system has worked very well for me and I love that I can take direct bookings if I need too!

Cons

I was using smartbnb before and IGMS is slightly behind in a few areas and not as user friendly when you first get started. I don’t love the calendar view on my phone.

Vendor response

Dear Adrienne, We are beyond happy to have received your feedback on managing your properties with iGMS. We assure you all of our team constantly works to have the functionality and overall experience using iGMS as much efficient as possible. With regards to the interface and mobile app points, we would be glad to hear more details on this via Live Chat or support@igms.com to find a solution for the issues you have experienced. Best, iGMS Team