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iGMS

Vacation rental software for professional hosts & companies

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iGMS Pricing, Features, Reviews and Alternatives

iGMS product overview

Price starts from

14

Per month

Per Feature

What is iGMS?

iGMS is a vacation rental software that helps hosts to effectively handle day-to-day short-term rental management tasks. The software enables users to operate all Airbnb, Booking.com, HomeAway & Vrbo accounts via a single interface, with access to the same advanced functionality through the mobile app. Benefit from automated guest messaging and reviews, templates, tools for team & tasks management, an advanced channel manager, financial reporting, a direct booking management toolkit, payment processing, and more.

Key benefits of using iGMS

  • iGMS automates the majority of your daily vacation rental management tasks. This means you can grow your business without increasing your headcount.

  • iGMS helps to increase guest satisfaction by ensuring a prompt and effective response to inquiries through automation and scheduled 'trigger' messages.

  • The automated guest reviews feature facilitates leaving reviews and getting feedback from your guests.

  • iGMS enables users to connect multiple accounts from different OTAs, eliminating the need to constantly login and logout.

  • Our software is seamlessly integrated with major OTAs meaning you can synchronize availability and avoid double-bookings.

  • iGMS users are able to process online payments and upsell to guests from Booking.com and those who make direct bookings.

  • With iGMS’ smart reports, hosts can easily create simple and compelling short-term rental management reports in no time.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    FAQs/Forum
    24/7 (Live rep)
    Email/Help Desk
    Chat

    Training options

    In Person
    Documentation
    Live Online
    Webinars
    Videos

    iGMS pricing information

    Value for money

    4.6

    /5

    222

    Starting from

    14

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    iGMS features

    Functionality

    4.4

    /5

    222

    Total features

    57

    4 categories

    Most valued features by users

    Reservations Management
    Online Booking
    Booking Management
    Reporting/Analytics
    Third Party Integrations
    CRM
    Calendar Management
    Payment Processing

    Functionality contenders

    iGMS users reviews

    Overall Rating

    4.6

    /5

    222

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.92/10
    Rating distribution

    5

    4

    3

    2

    1

    161

    45

    14

    2

    0

    Pros
    Easy to deploy, love the multi-calendar screen, great housekeeping coordination feature, and time saving templates with automated send features. Customer service is very good.

    DB

    David B.

    IGMS has some areas to improve but is already the leader in my opinion because they are focused on continual improvement of the product and provide excellent customer support.

    CW

    Chris W.

    Product easy to set-up and allow a free version for less than 4 airbnb places which is nice while growing. Can be connected to TheKey and allow template for messaging.

    RB

    Raphael B.

    Cons
    I did all corrections that were showing errors upon launch.

    WH

    William H.

    Currently no option to link to our own website but this is under development apparently.

    BT

    Brad T.

    Once in a while the app stops working and we need to contact customer service to make it work again and it usually takes a few days.

    AY

    Anastasia Y.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great Features & Value

    Reviewed 2 years ago

    I had completely outsourced the management of by vacation rental to a national firm, but the results were horrible. iGMS helped me grow by over 50% AND add 3 new units with LESS effort than I had put in before I went with the national firm.

    Pros

    Simple integration to both AirBNB & VRBO, templatized & ad hoc guest communication, and seamless notification to our cleaner.

    Cons

    When I started with iGMS, it was AirGMS and only for AirBNB. They quickly added VRBO, so my 2 primary channels were covered. I'm looking forward to the direct booking and Booking.com features coming later in 2020.

    Vendor response

    Hello Pat, Thank you for the time you took to review your experience with us in such detail. We really appreciate that. It is a great honor to hear that your business has grown bigger with us and that our onboarding, Unified Inbox and cleaning management tools have been of significant aid to you. As for the pricing, we are always glad to offer any help possible to support member of hosting community. And just remind you that Booking.com along with the direct booking engine are on their way to be released in Q2-3 2020. Looking forward to hearing from you! Best, iGMS Team

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    From 20 to 2 hours

    Reviewed 2 years ago

    My overall experience with IGMS has been great! Very simple to apply to my current business, they seem like a company that really wants to earn my repeat business and is actually interested in how they can improve their software to make it easier for the clients.

    Pros

    The scheduled messaging is by far my favorite feature of IGMS. I was able to utilize the free trial service until I decided to grow my marketing efforts into Homeaway. Once adding HA, communication quickly became overwhelming. The anxiety was relieved after registering as a Pro user. Before IGMS, I was spending no less than about 15-20hrs just in communication alone. Granted I was able to do this...

    Cons

    Pricing tools are the next features that can be added to save the most time. I was really hoping IGMS would have similar pricing tools to airbnb that could be pushed to other pages, but no such luck. I've been hearing it's in the works, but it can't come soon enough!

    Vendor response

    Hello Kent, Thank you for taking the time and sharing such detailed feedback. We are filled with joy knowing that our Unified Inbox and Cleaning Tasks management features became a game-changer for your business. As for the Pricing Management Toolkit, it is planned to go live after integration with Booking.com (around Q2 2020). Our product team is constantly working to speed up the release. Stay tuned with us because we have lot's of exciting news to share this year! Regards, iGMS Team

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    My client is tickled pink with IGMS

    Reviewed a month ago

    It takes time to get it down pat but once the lightbulb comes on you kick yourself that it was that easy. Overall it is a delight to have it done and how great it works. My having a very happy client is all that counts and he is tickled.

    Pros

    Combines almost all aspects of the business into one area of management. It was also very easy to set up the widgets on the website's reservation page. If one has a phone order, it's nice to just do it from within IGMS's channel manager software and no longer have to invoice or keep accounting records, since we can now do that with Stripe. (no more quickbooks!)

    Cons

    The could clarify the two different types of direct booking, one in using the calendar to block off time and one being the widgets on the website. Calling everything Direct Booking on their help pages, was very confusing. Also, they need to explain upfront that one must group their properties. For some reason, I only ran across that information by happenstance. One overall document of help is needed from step one to step 100. Too many help documents is consuming.

    Vendor response

    Hello Tina, We are thrilled to receive such an incredible review from you. Thank you for your useful feedback. We will definitly look into your suggestions. We pride ourselves in listening to our customer's needs to make the journey with us as streamlined and uncomplicated as possible. Thank you for using iGMS and if you have any further feedback, please share it with us at support@igms.com. Best, iGMS Team

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Not Worth the Money, Customer Service Hassles

    Reviewed 3 months ago

    I was initially impressed by the platform and its ability to integrate numerous features. When faced with a problem, customers service was abysmal after several attempts to reach them. Additionally, after cancellation of the service, they charged me for an additional month and will not return my requests for compensation.

    Pros

    It initially drew me in as an ease of use platform to manage multiple listings across a number of platforms.

    Cons

    The phone app was difficult to navigate, had several broken links, forced me to use the web browser in its place.

    Vendor response

    Hello Amatangelo, Thank you for your review. Thank you for your acknowledement of our platform's ease of use to manage multiple listings across various platforms. We are, on the other hand, sad to hear that you experienced frustration with our mobile app. We continue to improve on our service offering, yet there can be numerous reasons why you might have experienced these issues. In case you are still experiencing the issues, our customer experience team is eager to help you via Live Chat or via email 24 hours on weekdays and from 9 am to 5 pm EST over the weekend. Best, iGMS Team

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The BEST STR Channel Manager

    Reviewed 3 months ago

    With iGMS, I'm always confident that my calendar is completely synced across platforms, pricing is up to date, my guests are well informed, and my cleaners will always show up. Anytime I have a question, customer service gets back to me via chat within the same day. 100% worth the $16 a month subscription.

    Pros

    I tried many different channel managers before deciding iGMS was by far the best solution. It offers a ton of functionality that makes it easy to run a short term rental across Airbnb, Vrbo, and direct bookings - like a unified inbox w/ multiple users, automated guest messaging, cleaner management, and syncing with PriceLabs. While they have an ok mobile app (works on the go), the experience is very good on desktop. As a bonus, I'm also about to create a direct booking website using their WordPress widget, which integrates reservations directly into their platform.

    Cons

    5 stars for being way ahead of the competition, but there are a few areas of improvement iGMS has needed for a while: -The app is slow and doesn't display a 30 day calendar of bookings on a single screen like (PLEASE add this!!!) -Automated messages can't be sent on a specific day of the week (trash reminders, etc). I have to use hosttools.com in addition for this. -Can't add a security deposit to the direct booking charge via Stripe

    Vendor response

    Hello Eric, Thank you for your raving review! We are thankful for your trust, and for amazing customers like you. We are happy that you find such value by actively using our solutions, including our website builder to streamline your short-term rental business. We are constantly working to improve our current solutions and have tons of new features in the process of development. Thank you for your valued feedback. We will pass it to our product team for review. In case of any questions, you are most welcome to reach out to us should you need any further assistance. Best, iGMS Team

    iGMS FAQs and common questions

    Q. What type of pricing plans does iGMS offer?

    iGMS has the following pricing plans:
    Starting from: $14.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of iGMS?

    iGMS has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does iGMS support?

    iGMS supports the following languages:
    English, Italian, Japanese, Spanish


    Q. Does iGMS support mobile devices?

    iGMS supports the following devices:
    Android, iPad, iPhone


    Q. Does iGMS offer an API?

    Yes, iGMS has an API available for use.


    Q. What other apps does iGMS integrate with?

    iGMS integrates with the following applications:
    Operto Teams, Stripe, PriceLabs, Wheelhouse, Beyond


    Q. What level of support does iGMS offer?

    iGMS offers the following support options:
    Knowledge Base, FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Chat

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