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Hospitable.com Logo

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The automation tool helping hosts win back their time

(7)

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Hospitable.com Pricing, Features, Reviews and Alternatives

Hospitable.com product overview

Price starts from

59

Per month

Usage Based

What is Hospitable.com?

Hospitable gifts short-term rental hosts their valuable time back. Founded in 2016, Hospitable’s tools allow hosts to automate the most time-consuming hosting elements.

Key benefits of using Hospitable.com

Smart messages:
- 50+ shortcodes for messages personalization
- Support of 29 languages
- One window for all messages across supported platforms
- Keeping the conversation history with returning guests
- Automatically responds to early check-in and late check-out requests based on availability
- Automatically upsells extended stay based on availability
- Automates reviews to guests and reminds guests to leave their review
- Integration with Mailchimp
- Adjusts communication for last-minute bookings: sends all info in one message instead of multiple messages: thank you, house rules, have a safe trip, etc.
- Responds to guests immediately or allows you to check and adjust the message before sending

Channel manager:
- Instant calendar and pricing synchronization across platforms: no more double-bookings
- Pricing updates made in the Hospitable calendar are sent to all connected listings
- Integration with pricing tools
- After receiving a direct booking, block the availability on all platforms in three clicks
- Metrics export with key data on bookings, revenue, team’s tasks

Team collaboration:
- Your cleaning team will receive an automated task to arrange the cleaning of your properties based on the booking schedule. Works for last-minute bookings and tight changeovers.
- Your cleaners are not obliged to use Hospitable. You can set up the notifications via SMS, email, and iCal integration.
- Set up different roles for people within your organization: create Hospitable accounts and allow access only to the information they need.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Chat
Knowledge Base
24/7 (Live rep)

Training options

Webinars
Documentation
Live Online
Videos

Hospitable.com pricing information

Value for money

4.7

/5

122

Starting from

59

Per month

Usage Based

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Hospitable.com features

Functionality

4.6

/5

122

Total features

44

3 categories

Most valued features by users

Reservations Management
Online Booking
Booking Management
Third-Party Integrations
Reporting & Statistics
Reporting/Analytics
Calendar Management
API

Functionality contenders

Hospitable.com users reviews

Overall Rating

4.8

/5

122

Positive reviews

96

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.31/10
Rating distribution

5

4

3

2

1

104

13

4

0

1

Pros
They are a young and dynamic company and are able to deliver a great product with outstanding support.
Good feature mix that add value to a property management business. Automated messaging with a good level of sophistication & ease of use.
No other messaging tool compares to this and it's automated 95% of my communication, and given me over 800 reviews on OTA's praising how good our communication is.
Cons
The worst part is once you sign up, you can't automatically cancel. When you try to cancel it sends you to a customer service representative for them to try to talk you out of cancelling.
The interface is a little awkward and the cleaning scheduling is hard to use.
Some small things such as the drop downs on the website are just too tiny and hard to navigate.

Overall rating contenders

AS
AvatarImg

Austin S.

Property Manager

Real Estate, 1-10 employees

Review source

Overall Rating

Life Changing to say the least!

Reviewed 4 years ago

Transcript

Austin S.: Hi, I'm Austin. I am a property manager for a vacation rental company, and I give smartbnb...

AS
AvatarImg

Austin S.

Real Estate, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Life Changing to say the least!

Reviewed 5 years ago

My wife and I manage 8 different Airbnb's currently. It seemed like we were messaging guests all day every day. We would forget to send check in texts from time to time and it was a mess. I actually started out with a competitor and then I found Smartbnb who was priced significantly better, had a better layout, and was way more user friendly. Smartbnb is saving us hours upon hours of messaging guests. We love the automated reviews. We couldn't be happier and have actually referred 4 of our friends and family members to the platform as well.

Pros

The automated messaging is a game changer. I have noticed we have gotten more bookings since starting with smartbnb. I don't know if it is the heartbeats feature or that our response time is improving, but we notice a difference. I love the automated reviews. The coolest part is the bad review feature. I love being able to toggle that on and know with confidence that it is going to leave the review...

Cons

I don't like that there are two dashboards. It is frustrating to click on metrics or other features and be toggled to an entirely different page where I have to login again. I would have like to have just stayed on the old platform until the new one was fully ready to roll out.

Vendor response

Thanks for your comments! We really appreciate the feedback. We find that others also report an increase in bookings, we believe it's due to a combination of the Heartbeats functionality and the very fast response time! We quite like the bad response mode too, we're thinking of even more functionality to make reviews and screening even easier in the future. I apologize about the issue with the two dashboards, we will be rolling out the new Metrics functionality in the next two weeks, so you will hopefully not have to deal with the double-dashboard issue for much longer! And we know you will love the new Metrics dashboard, it will be a game-changer.

MO
AvatarImg

Michel O.

Internet, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Perfect except a persistant BUG on booking.com sync

Reviewed 10 months ago

Good

Pros

The owner access and guest portal which are perfect

Cons

BUG on booking.com SYNCING. When syncing with Booking.com, all existing calendar restrictions are deleted. For exemple, if you set allowed checkin/checkout days in Booking extranet, theses restrictions are deleted when Hospitable syncs. So, it is not possible to keep calendar consistency between Airbnb, Vrbo and Booking. I mentioned it to Hospitable team which is dragging on this issue.

Vendor response

Thanks Michel - we appreciate the feedback

KR
AvatarImg

Kent R.

Leisure, Travel & Tourism, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Decent, functional application, but quite expensive for what you get

Reviewed 3 years ago

This was a well-designed application and does what it says it does. Only issue I had was the scheduling of a 'bad review'. I had it all ready to go, but it failed to submit to Airbnb for some reason. I asked their support team for assistance, but it was already too late. Whilst the support team were friendly, they never followed up with why the issue occurred, nor did they offer any compensation for the failure of their app. I find the cost very high for the features you get. There are other software apps that do everything Smartbnb does and more, for half the price.

Pros

Beautiful design, lovely to look at and good functionality. Friendly and helpful support staff. Does what it says it does (with one exception as detailed below)

Cons

* The cost is quite high for the available features. * No ability to have direct booking customers and take bookings. It's literally just a messaging platform.

SB
AvatarImg

Shevi B.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

I absolutely love this company and their software

Reviewed 4 years ago

Great company, great product. I swear by this company's software, it saves so much time for me, its super comfortable and without doubt helps me preform better as a host. Guests often express how happy they are with the quick replays, and the code is cleaver, so the automatic messaging is 98% of the time on point. (if not, its because i was lazy and did not make enough rules). I also have someone hired...

Pros

*Very friendly and easy to use. Intuitive, simple and clear. great features: *scheduled messages before, after and during stay *automatic revives. *cleaver coding - identifies the topic of people's questions and replays with a prepared answer. * Fantastic statistical tools displaying data about performance, revenue, conversations with guests etc. *You have the option for automatic replay in multiple languages - based on the guests language. *full control over how much of the software you want involved in your work. *Very affordable, and definitely worth my money. *superb customer service.

Cons

I honestly love the software, have no complains. they used to send automatic daily updates about the ranking of the listing, which was a very helpful tool. You can still access the information now, but you need to get into the app and request for it and it's not automatic anymore. It's not a real problem, but I liked the automatic updates much more.

KM
AvatarImg

Kami M.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Get your life back!

Reviewed 4 years ago

I could not be more pleased with the freedom Smartbnb has given me. : ) I only wish people would believe me when I tell them I only work 3 hours a week when I am running 18 doors at one time.

Pros

Before I started using SmartBnb I was anxious all the time about missing an inquiry or a booking request. I remember not even being able to really enjoy my time off because I had none. I run 18 listings now. I work less than 3 hours a week now that my systems are all set up in Smarbnb. It's not the easiest to stop and think through what and when the messaging goes out. But it's not the software's fault. It takes a lot of energy process to map your business. The easiest way for me was to whiteboard it and write down the life cycle of a guest. Once you do you will only need minor tweaks after that. I could not be more pleased with Smartbnb. It's so stinking smart!!! Don't waste another minute worrying about your business, systematize it! You will love it.

Cons

It's difficult to get started. There are a lot of moving pieces. You have to know which listing gets what messaging all the time and which ones getst the unique messaging.

Hospitable.com FAQs

Q. What type of pricing plans does Hospitable.com offer?

Hospitable.com has the following pricing plans:
Starting from: $59.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Hospitable.com?

Hospitable.com has the following typical customers:
Freelancers, Mid Size Business, Small Business


Q. What languages does Hospitable.com support?

Hospitable.com supports the following languages:
English


Q. Does Hospitable.com support mobile devices?

Hospitable.com supports the following devices:
Android, iPhone


Q. Does Hospitable.com offer an API?

Yes, Hospitable.com has an API available for use.


Q. What other apps does Hospitable.com integrate with?

Hospitable.com integrates with the following applications:
DPGO, ResortCleaning, PriceLabs, StayFi, Turno, RemoteLock, Vrbo, Wheelhouse, Mailchimp


Q. What level of support does Hospitable.com offer?

Hospitable.com offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep)

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