smartbnb Pricing, Features, Reviews & Comparison of Alternatives

smartbnb

The automation tool helping hosts win back their time

4.84/5 (86 reviews)

smartbnb overview

What is smartbnb?

Smartbnb is a cloud-based rental management solution designed to help short-term rental businesses manage processes related to guest communication, operations, pricing, and more.

Smartbnb offers communication models, which use artificial intelligence (AI) and machine learning to create automated responses to guest queries and frequently asked questions (FAQs). The solution offers a host of features such as canned responses, automated booking approvals, personalized messages, custom workflows, log reports, email/SMS notifications, multilingual translations, filters, and more. It offers a task delegation system, which allows managers to assign tasks to staff by property, host or location. The centralized inbox enables users to screen guests based on reviews, ratings, location, and ID verification status.

Smartbnb includes a built-in unified calendar, which assists businesses with handling availability, rates, property listings and upcoming reservations from a single page. Plus, it supports email routing and integrates with MailChimp via the API.
smartbnb.io

Pricing

Starting from
$18/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
smartbnb screenshot: Smartbnb dashboardWe are smartbnb [SQ]smartbnb screenshot: Smartbnb conversation detailssmartbnb screenshot: Smartbnb calendarsmartbnb screenshot: Smartbnb guest experience dashboardsmartbnb screenshot: Smartbnb settings section

smartbnb reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.7
  4.8
  4.8
Jonathan Haber B.A. CMT

Phenomenal - I have tried it all - finally a company that deserves 5 stars in so many ways

Used daily for free trial
Reviewed 2020-01-24
Review Source: Capterra

This company solved most of my problems I was looking to solve by looking for a channel manager. I had created 150k/year of sales from just airbnb in just a year and new I needed to scale my biz, but I also knew I would not be able to handle more administrative work without finding a way to delegate and automate more fully. I knew I needed to scale to different marketplaces, VRBO, then flipkey, then booking.com... but knew I needed an integrative software to manage that process. I hunted and hunted, I reviewed 50 or 60 tools, pricing structures, features, claims, I tried 20 free trials, I actually set up 8 different tools, until I finally tried this one. While every other tool had a fundamental problem - profoundly over charging, taking a % of your company ( % of sales ), broken essential features like chat features ( tokeet ), broken import/export/linked listing features ( guesty )... this one didnt. Superhost tools was an exception - solid little tool for what it does, but SmartBNB does the same stuff - BETTER... specifically superhost tools automates communication - which is sometimes profoundly out of context but better then nothing, and smartBNB enables review of scheduled messages, which lets you edit them to fit to context. It literally does almost EVERYTHING I could have wanted, but BETTER. While the calendar feature needs a simple fix ( scrolling is the only workable means for that for ease of use like Airbnb ) - THIS is the app to set up and follow.

Pros
- $7/listing - No setup costs - Enabled automation of 90% of my communications - I can review communications that are scheduled automatically BEFORE they go out - They don't want a percentage of my COMPANY to provide a killer service ( no % of sales model ) - They are under priced and over deliver - They under sell and overdeliver I have tried SO many tools!! Guesty and Tokeet were so glitchy they cost me money to try to setup. Guesty wanted $1000 just to set me up AND a PERCENTAGE OF MY COMPANY ( % of gross sales ) STAY AWAY from any company like that! Wheelhouse automated my prices, for a PERCENTAGE OF MY COMPANY - meh. Guesty promised to scale my ads and failed miserably. Tokeet's chat feature was garbage, but import/export listing feature was awesome. In the end, you can only hook up one channel manager to your airbnb account, so if your like me, you have got to decide on one at a time. I have tried 8 and reviewed 50-60... and Im done looking. SmartBNB delivered in almost every way I could have wanted. - Dirt cheap for what you get - Perfect communications channel w guests ( I am super picky ) - Seamless automated messages WITH THE ABILITY TO REVIEW THEM BEFORE THEY GO OUT - Bad Review strategies and are automated, rational, and effective - Almost instant, and intelligent customer service - Killer Documentation that actually trains you and almost never confuses you - Phenomenal - like off the charts phenomenal customer service tools.

Cons
- The calendar viewing is weak. Its fine because you can just use Airbnbs... but to improve it guys: clicking to go to the next month? Really? You cant scroll to Jan 15th to feb 15th? Fix that. Make it scroll like airbnbs please immediately. I don't touch that, but again, its not really a point against the company because you don't actually need to use it, I can get everything from the airbnb cal with info imported via Ical from the other sites.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tim Elley

Simplifies short term rental management

Used daily for 6-12 months
Reviewed 2020-05-04
Review Source: Capterra

The biggest thing by far is the automated email platform. It's highly customisable, and after a bit of playing round I was able to come up with a setup that I am very happy with, with most of the routine emails being sent automatically.

Pros
Automated email system The calendar showing bookings across both AirBnB & HomeAway platforms Integrated messaging An indication at the bottom of the window showing likelihood of winning booking

Cons
I wish I could enter & manage bookings that haven't come from AirBnB or HomeAway, with comms done by email.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Billie West

Do NOT Trust Smartbnb

Used monthly for less than 6 months
Reviewed 2020-04-06
Review Source: Capterra

Overall, it would be okay software that I would be willing to keep if I could trust the company. If I re-open my Airbnb ever, I will probably choose a different company in the future.

Pros
This software automatically sent messages to my guests before they checked in and before they left. (Check-in and Check-out emails).

Cons
The worst part is once you sign up, you can't automatically cancel. When you try to cancel it sends you to a customer service representative for them to try to talk you out of cancelling. If you try to just pause your subscription they try to bargain with you to make a great review, and require a screenshot of the review before agreeing to pause the subscription. This is B.S. in my eyes and makes this a VERY SHADY company. Basically the only things this software was really good for was responding immediately to inquiries. It sometimes made conversations awkward, because when potential guests asked questions, it pretends you are really answering and ignoring their questions.

Response from smartbnb


Hi Billie,

I am happy that you were a happy Smartbnb customer until you were offered a discount.

We have temporarily removed the ability to cancel in self-service so that we can advise our customers on the best move forward, either pausing or cancelling their subscription, or benefitting from a discount. This is a decision we have taken so as to be able to support each of our customers throughout this crisis.

Under no circumstances would the review be a requirement for a discount to be granted, or a subscription paused or cancelled. After receiving your feedback, I have made sure this was clear to the entire team.

Your subscription was therefore cancelled within minutes of you reaching out.

Lastly, listening to our user's feedback is an important part of our job, and feedback about the part our product does miss is something that we listen to just as well. Your critical feedback is very valuable to us because it helps us get better.

Pierre-Camille
Founder & CEO

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Nina Monika

Great app, exceptional customer support

Used daily for 1-2 years
Reviewed 2020-06-30
Review Source: Capterra

Pros
Smartbnb is a timesaver, peace of mind and a tool I would not want to miss for running our short term rental. Once set up it saves so much time in responding and replying to all booking and reservation requests. It is also such a peace of mind as I don't have to worry to forget to send out confirmations, follow up messages and alike. Customer support is exceptional not only for those moments where you need to figure our of how something works or is set up best but in the difficult times of COVID the team at Smartbnb has repeatedly showed that they do care for their customers! I could not recommend this software and company enough!

Cons
Nothing to add here. Of course there's always something that could be added or improved but it is enough to reach out to Smartbnb and you will be heard.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Manos Karagiannis

Unbelievable software for Short Term Rentals

Used daily for less than 6 months
Reviewed 2019-10-28
Review Source: Capterra

We have seen an improved ranking and overall experience from our customers has improved. Fast answers and automated staff scheduling is key for us.

Pros
It uses AI for messaging automation. Also it has procedures for automating professes with our staff. Additionally, I can also get ranking reports and a unified calendar! Heartbeats are also a great!

Cons
Although aIl questions from support are answered, it takes a few hours to get that answer. So, if you need a quick answer about a feature you have to wait for hours to get a 2 line reply.

Response from smartbnb


Thank you so much for leaving such a positive review. We really appreciate that you're finding the software useful. I'm sorry that our support team has taken a while to get back to you in the past. We try to handle questions as fast as possible, and we recently grew our support team, so we can help our customers better and faster. Hopefully, the support experience will improve for you in the future!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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smartbnb pricing

Starting from
$18/month
Pricing options
Subscription
Free trial
View Pricing Plans

Smartbnb's pricing is based on the number of active listings, starting from $18 per month for two listings. The price per listing decreases the more listings a user has. Users only pay for listings that receive bookings on each given billing month. View the Smartbnb website, or contact Smartbnb for more details.

smartbnb features

API
Automatic Notifications
Booking Management
Calendar Management
Online Booking Integration
Reservations Management
Room Booking

Activity Dashboard (73 other apps)
Availability Management (57 other apps)
Billing & Invoicing (60 other apps)
Channel Management (72 other apps)
Credit Card Processing (70 other apps)
Discount Management (51 other apps)
Electronic Payments (69 other apps)
Inventory Management (62 other apps)
Invoice Management (59 other apps)
Price Management (57 other apps)
Promotions Management (57 other apps)
Reporting & Statistics (91 other apps)
Third Party Integration (71 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for smartbnb

Key features of smartbnb

  • Automated Messages
  • Guest Communication
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Property Database
View All Features

Benefits

• Automate communication from inquiry through guest review and beyond saving you time
• Let our AI answer your guests questions, never reply with the WiFi password again
• Unified inbox, all guest messages in one location across multiple accounts and channels
• Sync your Airbnb and Vrbo reservations in near real-time
• Automate communication with your team, notify them of every reservation and any subsequent changes
•User management to give access to other members of your team without having to add a Cohost
•OTA SEO optimization benefits included