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Little Hotelier vs iGMS Comparison

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Overview

Category Leaders

Little Hotelier is the one property management system that makes it easy to manage your property, connect to channels, convert...

Category Leaders

iGMS is a professional all-in-one vacation rental software with direct integration to major platforms such as Airbnb/Booking.com/HomeAway/Vrbo....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

109

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

20

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.0

155

5

4

3

2

1

77

33

19

14

12

  • Value for money
  • Ease of use
  • Features
  • Customer support
72%
would recommend this app

4.6

266

5

4

3

2

1

191

54

17

2

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

A friend who had been in the hotel industry for many years recommended that we incorporate this software to help manage our online reservations. It was one of the best decisions we have made.
After using the software for just over 2 years now I am still very happy with Little Hotelier - we are a basic room only 2* hotel and the software is perfect for us.
The integration and change was so simple and the support from Little Hotelier was amazing. The Reports section is so helpful with the day to day accounting.

Pros

Easy to deploy, love the multi-calendar screen, great housekeeping coordination feature, and time saving templates with automated send features. Customer service is very good.
IGMS has some areas to improve but is already the leader in my opinion because they are focused on continual improvement of the product and provide excellent customer support.
Nothing gives me more joy than writing good review about good product that I tried. First of all iGMS is so easy to use and it gives You full control on Your accounts.

Cons

Since the updates, it lags when you try to drag a booking between rooms/ beds and it also refreshes every time you try to do something which is very frustrating.
Initially it was horrible and we began looking for alternatives.
We experienced double bookings due to glitching of the channel manager and booking engine. Technical support failed to take responsibility, simply blaming the OTAs.

Cons

I did all corrections that were showing errors upon launch.
Currently no option to link to our own website but this is under development apparently.
Once in a while the app stops working and we need to contact customer service to make it work again and it usually takes a few days.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review8 months ago

Key features

  • Total features60
  • API
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Availability Management
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Channel Analytics
  • Channel Management
  • Commission Management
  • Contact Management
  • Credit Card Processing
  • Customer Database
  • Customer Support
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Dorms
  • Dynamic Pricing
  • Electronic Payments
  • Email Management
  • Email Templates
  • Employee Management
  • Extended Stay
  • Financial Management
  • For Hostel/Dorm Managers
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Guest Communications
  • Guest Experience Management
  • Housekeeping Management
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Kill Switch
  • Lead Management
  • Maintenance Management
  • Mobile Access
  • Multi-Channel Management
  • Multi-Channel Sync
  • Multi-Location
  • Multi-Property
  • Online Booking
  • Order Management
  • Owner Statements
  • Partner Management
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Price/Margin Management
  • Promotions Management
  • Property Management
  • Rate Management
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Updates
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restriction Management
  • Revenue Management
  • Reviews Management
  • Room Booking
  • Room Inventory
  • Self Check-In/Check-Out
  • Single Property
  • Task Management
  • Template Management
  • Third Party Booking
  • Third-Party Integrations
  • User Management
  • Website Integration
  • Website Management
  • Work Order Management
  • Total features53
  • API
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Availability Management
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Channel Analytics
  • Channel Management
  • Commission Management
  • Contact Management
  • Credit Card Processing
  • Customer Database
  • Customer Support
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Dorms
  • Dynamic Pricing
  • Electronic Payments
  • Email Management
  • Email Templates
  • Employee Management
  • Extended Stay
  • Financial Management
  • For Hostel/Dorm Managers
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Guest Communications
  • Guest Experience Management
  • Housekeeping Management
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Kill Switch
  • Lead Management
  • Maintenance Management
  • Mobile Access
  • Multi-Channel Management
  • Multi-Channel Sync
  • Multi-Location
  • Multi-Property
  • Online Booking
  • Order Management
  • Owner Statements
  • Partner Management
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Price/Margin Management
  • Promotions Management
  • Property Management
  • Rate Management
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Updates
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restriction Management
  • Revenue Management
  • Reviews Management
  • Room Booking
  • Room Inventory
  • Self Check-In/Check-Out
  • Single Property
  • Task Management
  • Template Management
  • Third Party Booking
  • Third-Party Integrations
  • User Management
  • Website Integration
  • Website Management
  • Work Order Management

Integrations

  • Total integrations2
  • Beyond
  • Breezeway
  • Duve
  • Google Analytics 360
  • Guesty
  • Mailchimp
  • Meta for Business
  • Operto Teams
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • RemoteLock
  • ResortCleaning
  • Revinate
  • SiteMinder
  • Stripe
  • Vrbo
  • Xero
  • Zapier
  • authorize.net
  • Total integrations15
  • Beyond
  • Breezeway
  • Duve
  • Google Analytics 360
  • Guesty
  • Mailchimp
  • Meta for Business
  • Operto Teams
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • RemoteLock
  • ResortCleaning
  • Revinate
  • SiteMinder
  • Stripe
  • Vrbo
  • Xero
  • Zapier
  • authorize.net

User reviews that mention these apps

VG
AvatarImg

Victor G.

Real Estate, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

iGMS logo

iGMS

IGMS review

Reviewed 4 years ago

Been great experience so far.

Pros

Simple to use. Inbox feature works really well, calendars work great.

Cons

Little long to load on my android phone.

Vendor response

Dear Victor, It is great to know that you enjoy using iGMS to the fullest. As for the iGMS Inbox, recently we introduced a new feature that allows you to communicate with your guests from the direct bookings just the same way you do with the other guests from Airbnb and Homeaway/Vrbo channels! Check our guide on it https://www.igms.com/help/knowledge-base/how-to-create-a-manual-reservation-via-igms/. Thank you for the comment regarding the app loading, we are constantly working on improvement of our mobile version and will pass your feedback to the product team. Best, iGMS Team

SP
AvatarImg

Susan P.

Real Estate, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

iGMS logo

iGMS

Great software

Reviewed 3 years ago
Pros

iGMS is a great platform to help organize and streamline your short term rental properties. I love the message templates and integrated calendar features.

Cons

A little slow to load the app on mobile...

Vendor response

Hi Susan, We would like to thank you for leaving a review! We are excited to learn that you find our messaging and integrated calendar feature helpful. If you notice that the mobile application is a little bit slow, please, kindly note that there are quite a few factors affecting its performance, including the speed of your internet connection (if you use the mobile network, for example), as well as the speed of your device's processor. However, in case of any troubles, we are always here to help at support@igms.com. Do not hesitate to reach out. Best, iGMS Team

ii
AvatarImg

ioannis i.

Management Consulting, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

iGMS logo

iGMS

igms

Reviewed a year ago
Pros

easy to function,great responce at help center

Cons

i wish the letters were a little bit biger

Vendor response

Hello Ioannis, Thank you for your feedback on our iGMS platform. We're thrilled to hear that you find it easy to use and that our help center has provided you with great responses. We strive to ensure that our users have a seamless experience and receive the support they need. Regarding your suggestion about the font size, we appreciate your input. We understand that different users have different...

DM
AvatarImg

Dan M.

Real Estate, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

iGMS logo

iGMS

Love it

Reviewed 6 years ago
Pros

Ease, convenience, simplicity. Very nice to have all my listings together.

Cons

The calendar tab is the one thing I would like to see upgraded a little. It's fine as is, but could be a little more user friendly / aesthetically pleasing.

Vendor response

Hello Dan, Many thanks for your positive review. We are glad that our system is easy, convenient and simple for you. Would definitely pass your vision of Calendar Tab to our dev team. Happy to have you among our users. Take care! Best, AirGMS Team

JC
AvatarImg

James C.

Real Estate, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

iGMS logo

iGMS

I Love Systems

Reviewed 10 months ago
Pros

IGMS has made the process move a lot smoother and easier. Having everything in one place and being able to manage it all under one umbrella has made my life easier. Added bonus to connecting the users to a platform for getting units cleaned. I’m happy with the service provided.

Cons

My only complaint is the messaging portion moves a little slow.

Vendor response

Hi James, Thank you for sharing your positive experience with iGMS on Capterra! We're delighted our all-in-one solution is making your processes smoother and your life easier. We've taken note of your concern regarding the messaging speed and are actively working to enhance it for a more efficient user experience. Your feedback is crucial, and we're here for any more suggestions or support you may need. Thanks again for your review! Best, iGMS Team

BW
AvatarImg

Brooke W.

Consumer Goods, 10,001+ employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

iGMS logo

iGMS

Streamline your short term rental management

Reviewed 5 years ago

it saves me from working within two independent systems and has made booking our house cleaners a total breeze.

Pros

Program makes managing your property turn-key. Huge time saver and helps keep you organized.

Cons

It can be a little clunky navigating - but you get used to it.

Vendor response

"Hello Brooke, Thank you for your honest review. We are glad to hear you are happy with your software's choice. In return, we have some good news for you. The iGMS design team has already developed the new interface design of the app so that the navigation will become smoother. It would interesting to know you thoughts once it's implemented. Best, iGMS Team"

VG
AvatarImg

Victor G.

Hospitality, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

iGMS logo

iGMS

New to Short Term Rental

Reviewed 5 years ago

The software makes it easy to manage.

Pros

I like the automation ability, both the automatic messaging to renters and also the cleaning tasks.

Cons

Nothing stands out, I have been able to figure out most everything with little effort.

Vendor response

Hello Victor, Thank you very much for such positive feedback. We are really happy to hear that you found our smart messaging system and task management tools helpful! We are always ready to help you, just contact us in our Live Chat or via support@airgms.com. Best, AirGMS Team

EG
AvatarImg

Eduard G.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

iGMS logo

iGMS

Great for new a growing hosts

Reviewed 5 years ago

I enjoy growing with it.

Pros

Ability to automatically send messages and reviews

Cons

A little clogged up interface. There seems to be a bit of a learning curve

Vendor response

"Hello Eduard, Thank you for your feedback. We are happy to learn that our app helps you business growing. Kindly note that our design team is working on improving the interface so it will be more friendly and easy-to-use. If you have suggestions, just drop us a line at support@igms.com. Best, iGMS Team"

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AvatarImg

Bojan M.

Higher Education, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

iGMS logo

iGMS

Great software

Reviewed 5 years ago
Pros

I really like option to set up message templates and to automatize answers as this save a lot of time.

Cons

Interface is a little bit confusing at the begining and app needs almost completely be redesigned.

Vendor response

Hello Bojan, Thank you for your honest review. We are happy to know that AirGMS automation saved you a lot of time. We would like to let you know that our design team is preparing a set of UI improvements, so we will be glad to hear your feedback on that in the future. Have a nice day! Best, AirGMS Team

EA
AvatarImg

Eric A.

Real Estate, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

iGMS logo

iGMS

Awesome service!

Reviewed 5 years ago
Pros

The versatility to adapt it to my specific needs. The team even took the time to alter portions of the software to suit me. Couldn’t live without this service. Awesome!

Cons

It takes a little while to get used to it, but once you do it’s very intuitive.

Vendor response

"Hello Eric, We are glad to read your feedback. Our team always considers customers' feedback when planning new changes and features. Feel free to use our expanding knowledge base and blogs materials. If you may need any specific advice, we are always there for you in Live Chat. Best, AirGMS Team"

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Jeremy M.

Farming, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

iGMS logo

iGMS

Great, easy.

Reviewed 7 years ago
Pros

Full functionality. The ability to add as many team members as I need is useful. I also like how I can give different team members access to different functionality.

Cons

No app for phone. Text reminders would be useful feature. It's a little expensive if you have a lot of listings.

Vendor response

Hi Jeremy, Thank you so much for your great review and feedback. We'll take it into account for our further developments. By the way, the app on Android is available already and iOS is coming very soon. Best, AirGMS Team

HG
AvatarImg

Heather G.

Hospitality, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

iGMS logo

iGMS

Makes life easy

Reviewed 4 years ago
Pros

Love the response automation templates, makes managing communications easy.

Cons

Takes a little effort to navigate but the help tool is intuitive and helps guide when you can’t find what you’re looking for.

Vendor response

Hello Heather, Thank you for the positive feedback. What a pleasure to know that our app is a lifesaver when it comes to your guest communication! We are also happy to know that your overall experience with us has been smooth so far. If you have any questions, feel free to reach out to our Cusomer Expereince Team at support@igms.com or via Live Chat, we are always glad to help! You may also always consult our HelpDesk https://www.igms.com/help/. You can easily find the information you are looking for by clicking on the category or typing in the keywords to the search bar. Regards, iGMS Team

CW
AvatarImg

Cathryn W.

Real Estate, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

iGMS logo

iGMS

My cleaner really appreciated this!

Reviewed 3 years ago

I like and appreciate the software but think it is overpriced.

Pros

Easy to look at my calendars and my cleaner is familiar with the software.

Cons

Seems a little bit expensive and I have to pay for each individual listing at one property because I rent them out individually and together.

Vendor response

Hello Cathryn, Thank you for taking the time to leave us a review. It's great to hear that you found iGMS handy for your needs. As for the price, we believe that our Flexible plan might be a good solution for you in the current situation. This plan offers the rate of $1 per booked night. If you'd like to discuss your pricing options with iGMS, feel free to reach out to us in Live chat or at support@igms.com. Best, iGMS Team

NP
AvatarImg

Neil P.

Real Estate, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

iGMS logo

iGMS

I cannot imagine running my short term rentals without this software!!

Reviewed 3 years ago

Love it in all ways. I know that's vague but it's a superior product for what I do!

Pros

The automation of tasks and cross platform calendar features are the most critical. I love the inbox management feature as well.

Cons

I haven't yet figured out the review management piece but I haven't spent the time. It's a little less intuitive than other areas but I'll get it figured out.

Vendor response

Hello Neil, Thank you very much for your positive review. We are flattered to hear that you love our software in all ways. As for the Reviews, we have a Help Desk article on this topic - https://www.igms.com/help/knowledge-base/how-to-set-up-reviews-automation/. And, of course, we are available in Live Chat or via email at support@igms.com 24 hours on weekdays and from 9 am to 5 pm EST over the weekends. Best, iGMS Team

MR
AvatarImg

Marthinus R.

Leisure, Travel & Tourism, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

iGMS logo

iGMS

Skeptical at first

Reviewed 5 years ago
Pros

I am currently on leave. It is amazing to have ease of mind, knowing your Airbnb guests will receive reminders, notification, etc... all automated while you are traveling. I wondered if this would work, but so far it is working amazingly well!

Cons

I had to watch I video to find out exactly how to set up the auto-responses. I think it still works really well, however, it could have been a little bit simpler. I now fully understand it.

Vendor response

"Hello Marthinus, Thank you for the positive review. It's amazing to learn how our app can improve the host's life! We recorded video tutorials just for that purpose - we know that visuals are worth a thousand words. However, we are always glad to help if you need a little bit of guidance with the interface. Feel free to reach out to us via email support@igms.com. Best, iGMS Team"

DL
AvatarImg

David L.

Real Estate, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

iGMS logo

iGMS

Very good program - needs a little more to be awesome

Reviewed 6 years ago

If the above cons are impoved or fixed the program would be perfect. Still a good program and has saved me a lot of time and headache. Grateful for it.

Pros

Very easy to use Nice interface / design Good support Automation is great Reviews and inbox work well and save time Housekeepers can see all their future cleanings at a glance Can invite property owners to check their calenders and help with pricing if desired. Has good flexibility of options for invited staff / clients

Cons

Clients telling me they can see other peoples listing calendars despite me only giving them access to theirs. Clients saying they cannot see the pricing of current bookings in their calendars despite the 'financial viewer' button checked. Clients cannot access an 'entire month' view of their listings to change pricing making it more difficult and frustrating for them No client notifications of...

Vendor response

Hello David, Firstly we would like to thank you for taking your time to give such a detailed review. It is only through feedback such as yours that we are able to maintain the quality of our service. We are sorry that you have been experiencing some inconveniences, but please note that we've enhanced the team management system so that clients can set up permissions and restrictions for each user...