protel PMS Reviews

Atleast their support is not rude like [SENSITIVE CONTENT HIDDEN] from hotelfriend, very rude person. the whole team of hotelfriend also is very very bad and it took them weeks to answer simple emails

it is better than hotelfriend by [SENSITIVE CONTENT HIDDEN]

Ease of implementation for onboarding new properties from a group perspective

Reports are pretty standards and sometimes difficult to customize

Having a PMS like this has been a life saver for me. It has so many options and is so easy to use. The hotel team members can use the data in this system effectively because it contains a lot of features like managing reservations, inventory & Rate Management, Distribution of rates to other channels, Payments and Lots of features.

The most disliked aspect of Protel PMS is sometimes their response time was too slow, which made customers annoyed.

I like the front end display, easy to use and with the initial setup we were able to design our own confirmation letters. That is all!

Where do I start?? API : Dont let them lie to you during their sales pitch that they will support any 3rd party integrations for you to build and connect your own booking system. 18 months down the line and over 200 calls in we are still unable to get protel to talk through their own API (which took 8 months to get hold of). At least 5 days between simple questions and a response of acknowledgement...

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This PMS has been a life saver for the hoteliers, it has a lots of features to use and easy to use this platform. With a small training you would develop the learnings of running its all features. The tool comes with a value for money that has lot of options to discover, managing operations, distribution connectivity, reservations, managing rate & inventory, payments runs so smoothly.

Sometime exporting or importing bulk data becomes an issue where the tool stop working and does not respond.

not a thing. the only compliment is that they have an EXCELLENT sales team, who really know how to hide the truth and bend lies around you.

awful system speed.. and their excuse is "it is a cloud version, so too much traffic". yes, try and tell this to your guests. NO PCI COMPLIANCE! The system will not log you out and guest data will always be on display No Groups or MICE possibility. no payment integration.. in fact, no interface integration. don't let them lie to you about Open API and simple Plug and Play.. challenge them before...

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This PMS has been a life saver, it has a vast amount of options and it is very easy to use this platform. It has a lot of data points and all the hotel team members are able to use this efficiently.

More functions/reports should be added. We have not seen any real changes since we started using this.

Thank you very much for taking the time to review our PMS product, and for sharing your positive experience here with the community on Capterra. I can feel the "protel-Love" brimming over, and also acknowledge we can do even better. Although protel has been building successful PMS for nearly 25 years, we have not stood still. Our product is constantly evolving, due largely to customers like you,...

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Only good thing is that it's a cloud based system. Support from HTS is good but they are depending on protel Germany.

Protel Germany is unreachable for several months after more than 250 calls to Protel there was no one who was able to give answer to some simple questions. They always promise to call back but it never happened. At this moment we are still waiting some interfaces

Dear Lars, I'm very sorry you had a bad experience with our hotel software and support. This is not what our successful hotel software brand has been built on. Your account shows all issues have been marked as resolved. Some of your 250+ phone calls must have been acted upon! Also, I note that our regional supplier is responsible for your ongoing support and training contracts, getting back to...

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People are saying customer service is abroad, it is not true the team are based in UK and they are amazing team, CSR is great, regardless when you calling there is always someone to help.

I agree on certain things new interface might take months, had this issue with ReviewPro despite being promised that they have the interface but its been over a year now and still waiting for an answer.

What is really good about protel is that it gives you reports on almost everything. So for revenue and any kind of analysis it’s pretty amazing. What I also like is the support team which is always there for you.

Pretty clear to me: Protel is not made for large resorts yet. It doesn’t have any real possibility to do table reservations for the hotel, over-bookings are made easily because it sometimes alert you but sometimes not, it doesn’t have a CTD and is quite complicated in the event department. Most troubling is the fact that while growing they made the backend too complicated with staff from the past version contradicting itself to newer features.

Highly customisation in almost every feature of the software. Solid performance in sales, reservation and front office department . Restaurant POS operates well . Highly recommended for medium-larger hotel units who want to use the reports ...Lots of reports for revenue and not only .. Ease of use is not that good but it can be learned without much effort. Connectivity with third party software .Powerful add ons. Good costumer support Stable.

Price of the software could be more competitive . If you wish to get the proper value of the software add ons are compulsory not optional .So be ready to pay if you want the full range of "goodies" Interface bit dated , needs an update .Also the reservation module needs to show more information . In some new PC's sometimes the software crashes ( weird but unacceptable issue,)

Dear Dim, Thanks for taking the time to share your valuable experience of working with our software. I'm really pleased to hear you're getting so much out of it. As for the downsides you have mentioned, we, like any other top #hoteltech vendor, are working hard on delivering even better value. Have you seen what the new protel.I/O can do? It addresses the interface/add-on conundrum; opening up our software to engage more freely with other vendor's products. Google what our CEO Ingo Dignas said 2 weeks ago at the HITEC Dubai - I'm sure you'll like it! Again, thanks for choosing protel. -Jeremy Armes, VP Marketing, protel hotelsoftware GmbH

Trying to think! Not much after using a cloud based, hostel friendly system!

It was not suitable for hostel revenue management. At the time it wasn't cloud based. Not user friendly and radically expensive compared to the cloudbased products that came onto the market while we were using it. The support was expensive too.

Excellent customer support and good reporting are available.

As it was cloud-based, so the PMS was pretty slow. Limited functionality and a lot of issues had to sent to Germany to fix - it took months and some was not fixable at all.

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Hello Mr. Schilder, Thanks for liking our product - especially during the stressful time of the technology transition, earlier this year. I find it hard to imagine that you were left for 6 days without an answer - and would like to apologise on behalf of all of us, our partners and the team here at protel HQ, Germany. We are aware of certain communication issues which sadly do affect the perception...

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The PMS system is reasonably priced. It is a good system for international hotels. The system also has great language translations

It cannot be integrated with anything. The customer service is also not that great as they are located abroad and they don't get back with us.

Dear Reviewer, I'm sorry to hear you have not found a perfect match with protel. Please reach out directly (e.g. via live Chat on our website) and I will do what I can to help. Actually, we have well over 1,000 interfaces, for example to POS-, phone-, channel- and yield systems, so I'm sorry it didn't work out for your property. On a positive note, it is great to hear that you are happy with...

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Protel Air offers everything our small Resort needs - the Cabin planning is easy to use and the Support is responsive and efficient. It is cloud base and this was one of the main reason to decide for it.

As we do not need the invoicing, it should be possible to disable this feature.

We recently changed from Portal on prem. to the Air version. The possibilities are amazing. We had great support from their partner "Flow".

We would like to have the "pickup repport" option.

The ease and simplicity of accessing my hotels information

Does not have a lot of group reservation functionality

Nothing nothing nothing. Regret purchase

All product is not good. Server out of order for very longtime

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Dear Job, thank you for your feedback. Our systems are used by more than 12.000 hotels of any size and kind in more than 80 countries world wide. We hear with regret that our software was not conducive to your operations. Best regards, Manfred Osthues protel hotelsoftware GmbH Germany

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