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rezStream Logo
rezStream
4.7
(113)

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Hotel property management software

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rezStream Pricing, Features, Reviews and Alternatives

rezStream product overview

Price starts from

40

Per month

Per Feature

What is rezStream?

rezStream is a cloud-based hotel property management software that offers users an intuitive solution to help them capture more online reservations and to simplify how they manage their operations.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
24/7 (Live rep)
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support

Training options

Live Online
In Person
Documentation
Webinars
Videos

rezStream pricing information

Value for money

4.7

/5

113

Starting from

40

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

rezStream features

Functionality

4.6

/5

113

Total features

65

6 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
Data Import/Export
Mobile Access
Customizable Templates

Functionality contenders

rezStream users reviews

Overall Rating

4.7

/5

113

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.42/10
Rating distribution

5

4

3

2

1

88

23

0

0

2

Pros
Not only is the RezStream Cloud a great PMS, the RezStream support team is fantastic. When they switch us over from the Pro version to the new Cloud system the transformation was flawless.
My business has become reliant on this software and virtually eliminated the need for paper. The support with this software is awesome!!! I have always had my questions answered right away.
The thing I like most about this program is the ability to offer on-line booking. This has greatly increased our booking in our shoulder seasons.
Cons
The reports on this software are a bit confusing.
That is a big loss in our income. When I get an online reservation and need to go into Shift 4 for cc info.
We can access it from any where and no longer depend on our own server.

Overall rating contenders

DD
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Dana D.

Leisure, Travel & Tourism, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

rezStream has been great for our business.

Reviewed 2 years ago

With the exception of the credit card information issues, our experience with rezStream has been awesome. I love the fact that we can call a phone number for technical support and talk with someone knowledgeable with no language barriers. They always resolve any issues we have.

Pros

We have used rezStream for years. Several years ago we switched over to the cloudbased system. Our database was transferred to the new system and we have been on it ever since. The cloud based system is expensive, but it is much safer because the data is stored in the cloud and we don't have to worry about backing up our system any longer.

Cons

I like the fact that it integrates with Booking.com and Expedia and that works pretty well. The part that I HATE about rezStream is the credit card part. We have to pay a separate fee for a service to store the credit card information for the reservations from the 3rd party booking sites like Expedia and Booking.com. We also have to pay for storing the credit cards on the reservations that we book...

Vendor response

Thanks for the review Dana. we do offer a much more seamless solution for the credit cards so be sure to reach out and we can talk about that. We appreciate the feedback and glad you are happy overall with rezStream Cloud!

SK
AvatarImg

Sherrie K.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Good solid pms plus emarketing and website design all from one source.

Reviewed 2 years ago

Overall, support had been very good and responsive. Appreciate having a single company that provides PMS, integrated cc processing, and eMarketing/website design.

Pros

Dashboard, occupancy map, and integrated credit card processing.

Cons

Still some reporting features missing. Editor for email templates not very user friendly, not wysiwyg. No email integration or ability to do attachments to email.

Vendor response

Thank you for your review Sherrie. We appreciate the feedback and do listen to customers. Some of the things you mentioned are being actively worked on. keep letting us know how we can improve!

JF
AvatarImg

Jody F.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Unhappy

Reviewed 2 years ago
Pros

I love the software- I don’t like that I am 50% owner and being controlled by my husband where he deleted my log in and rez stream didn’t help me at all-

Cons

Rezstream not protecting the owner with her rights to the system

Vendor response

Hi Jody. First of all, thank you for your review and feedback. rezStream takes security very seriously and we work within our contracts. If your name was not on the contract, then we can't really be adding anyone to a database. We can work with whomever is on the contract so they can add you. Unfortunately, it sounds like this is a bit of a unique scenario and one in which we found ourselves in the middle of. Again, I appreciate your feedback but just know that our response was one of data security. Feel free to reach out to our team again and if you have some legal paperwork, I am sure we can get it all figured out. Thanks again!

CS
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Catherine S.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

The software does what it needs to do

Reviewed 2 months ago

I find it easy to use and the support is awesome

Pros

It works very well and the support staff our great

Cons

The fact that you can not reinstate a canceled reservation

Vendor response

Thank you for the great, honest review of rezStream Cloud. I am so happy to hear you are loving the support and find the software easy to use. 2 of the things we really try to focus on here at rezStream. As always, let us know how we can help. And yes, I will add another vote on the reinstating a cancelled reservation!

AD
AvatarImg

Alissa D.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best reservation software I have ever used!

Reviewed 6 months ago

I was brought into the company with RezStream in place and no one to show me how to use it. I sat down with the computer and was navigating the site with success within 15 minutes. Very user friendly!

Pros

I can train my employees on how to effectively use RezStream in just one day. It is so user friendly and when I do run into problems, the customer service has been outstanding!

Cons

Can't think of anything that I don't like about it!

Vendor response

Hi Alissa! Thanks for such a great review! I need to make sure I pass it on to the developers since their goal is to create an intuitive, flexible system while still making it easy to learn and use. Sounds like we hit the nail on the head! Thank you for being a great customer of rezStream and as always, let us know if we can help in any way!

rezStream FAQs

Q. What type of pricing plans does rezStream offer?

rezStream has the following pricing plans:
Starting from: $40.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of rezStream?

rezStream has the following typical customers:
Freelancers, Small Business


Q. What languages does rezStream support?

rezStream supports the following languages:
English


Q. Does rezStream support mobile devices?

rezStream supports the following devices:
Android, iPad, iPhone


Q. Does rezStream offer an API?

No, rezStream does not have an API available.


Q. What other apps does rezStream integrate with?

rezStream integrates with the following applications:
Heartland Restaurant, Vrbo, CartStack, Shift4


Q. What level of support does rezStream offer?

rezStream offers the following support options:
Chat, 24/7 (Live rep), Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

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