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WebRezPro vs innRoad Comparison

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Overview

Category Leaders

WebRezPro is an online reservation & booking and property management system for use in hotels, hostels, vacation rentals, and campgrounds

Category Leaders

innRoad is an award-winning cloud-based property management system that supports independent hotels with anywhere-access...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

194

5

4

3

2

1

135

51

6

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.5

224

5

4

3

2

1

153

51

11

4

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

It's in the cloud and you can work remotely, if need be, and is user friendly once user is familiar. Additionally, WRP support is very responsive, helpful, knowledgeable and friendly.
Their customer service is also outstanding - you aren't put on hold at all and are immediately greeted by a friendly customer service associate. We're really happy so far.
I like dealing with WorldWebTechnolgies, they are reliable and always available to help.

Pros

It has been very easy to learn how to operate and the ability to run instant reports is great for tracking sales and growth.
InnRoad is constantly improving their modules to better fit the needs of the hospitality industry. Their customer service is well trained and fantastic to respond quickly and effectively.
Overall, I have enjoyed working with this company, I feel that they have been responsive to my suggestions on how to improve, their customer service is usually spot on.

Cons

Difficult navigation when in need of customizing the platform for our businesses specific needs. Sometimes met with some blocks which make it difficult to accommodate guests of the hotel.
I'm not a fan of the way the receipts are set up, as they post all charges, instead of just the current charges.
Before WebRezPro we were a mess. We used another reservation software company that was a big let down for us.

Cons

Somehow a little hard to use. Sometime glitches make system log out without any warning and one can loose work.
At times the wait is very long and frustrating. There are also some language problems but those are really made worse by poor hearing on my part despite hearing aids.
Since the last update it is very confusing and difficult to use. It’s unclear and overly complicated.
  • Vendor responds to reviews
  • Last review22 days ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features124
  • Access Controls/Permissions
  • Accounting
  • Accounts Payable
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Analytics
  • Availability Indicator
  • Availability Management
  • Bank Reconciliation
  • Bed Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Catering Management
  • Channel Management
  • Communication Management
  • Contact Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Document Management
  • Dorms
  • Drag & Drop
  • Dynamic Pricing
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Management
  • Event Scheduling
  • Extended Stay
  • Financial Management
  • Financial Reporting
  • For Hospitality Industry
  • For Hostel/Dorm Managers
  • For Property Managers
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • General Ledger
  • Geographic Maps
  • Group Reservations
  • Guest Check-in/Check-out
  • Guest Communications
  • Guest Experience Management
  • Guest Tracking
  • Historical Reporting
  • Housekeeping Management
  • Income & Balance Sheet
  • Inventory Management
  • Invoice Management
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Marketing Management
  • Mobile Access
  • Mobile App
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Property
  • Occupancy Management
  • Online Booking
  • Online Payments
  • Online Reservations
  • Owner Portal
  • Owner Statements
  • Payment Processing
  • Point of Sale (POS)
  • Price Optimization
  • Price/Margin Management
  • Private Rooms
  • Promotions Management
  • Property Database
  • Property Management
  • Rate Management
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Updates
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Reservations Management
  • Revenue Management
  • Reviews Management
  • Role-Based Permissions
  • Room Availability Schedule
  • Room Booking
  • SMS Messaging
  • Search/Filter
  • Self Check-In/Check-Out
  • Short/Long Term Rental
  • Single Property
  • Site Maps
  • Site Reservation Management
  • Spa/Activity Management
  • Task Management
  • Tax Management
  • Template Management
  • Third Party Booking
  • Third-Party Integrations
  • Transaction History
  • User Management
  • Website Integration
  • Total features56
  • Access Controls/Permissions
  • Accounting
  • Accounts Payable
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Analytics
  • Availability Indicator
  • Availability Management
  • Bank Reconciliation
  • Bed Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Catering Management
  • Channel Management
  • Communication Management
  • Contact Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Document Management
  • Dorms
  • Drag & Drop
  • Dynamic Pricing
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Management
  • Event Scheduling
  • Extended Stay
  • Financial Management
  • Financial Reporting
  • For Hospitality Industry
  • For Hostel/Dorm Managers
  • For Property Managers
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • General Ledger
  • Geographic Maps
  • Group Reservations
  • Guest Check-in/Check-out
  • Guest Communications
  • Guest Experience Management
  • Guest Tracking
  • Historical Reporting
  • Housekeeping Management
  • Income & Balance Sheet
  • Inventory Management
  • Invoice Management
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Marketing Management
  • Mobile Access
  • Mobile App
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Property
  • Occupancy Management
  • Online Booking
  • Online Payments
  • Online Reservations
  • Owner Portal
  • Owner Statements
  • Payment Processing
  • Point of Sale (POS)
  • Price Optimization
  • Price/Margin Management
  • Private Rooms
  • Promotions Management
  • Property Database
  • Property Management
  • Rate Management
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Updates
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Reservations Management
  • Revenue Management
  • Reviews Management
  • Role-Based Permissions
  • Room Availability Schedule
  • Room Booking
  • SMS Messaging
  • Search/Filter
  • Self Check-In/Check-Out
  • Short/Long Term Rental
  • Single Property
  • Site Maps
  • Site Reservation Management
  • Spa/Activity Management
  • Task Management
  • Tax Management
  • Template Management
  • Third Party Booking
  • Third-Party Integrations
  • Transaction History
  • User Management
  • Website Integration

Integrations

  • Total integrations62
  • Beyond
  • Breezeway
  • Duve
  • Google Analytics 360
  • Guesty
  • Mailchimp
  • Meta for Business
  • Operto Teams
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • RemoteLock
  • ResortCleaning
  • Revinate
  • SiteMinder
  • Stripe
  • Vrbo
  • Xero
  • Zapier
  • authorize.net
  • Total integrations3
  • Beyond
  • Breezeway
  • Duve
  • Google Analytics 360
  • Guesty
  • Mailchimp
  • Meta for Business
  • Operto Teams
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • RemoteLock
  • ResortCleaning
  • Revinate
  • SiteMinder
  • Stripe
  • Vrbo
  • Xero
  • Zapier
  • authorize.net