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AgenTrak

5.0
(10)

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Employee activity and productivity monitoring software

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(0)

AgenTrak Pricing, Features, Reviews and Alternatives

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Starting from

10

Per month

Per Feature

Free plan
Free trial
Pricing range

Starting from

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No pricing info

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support

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AgenTrak product overview

Price starts from

10

Per month

Per Feature

What is AgenTrak?

AgenTrak is a cloud-based and on-premise employee monitoring software designed to help businesses of all sizes track productivity across departments and ensure compliance with organizational policies and processes. The platform enables enterprises to define custom service levels for teams and employees and manage utilization of resources on a unified portal.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
Knowledge Base

Training options

In Person
Live Online
Webinars
Documentation
Videos

AgenTrak FAQs

Q. What type of pricing plans does AgenTrak offer?

AgenTrak has the following pricing plans:
Starting from: $10.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of AgenTrak?

AgenTrak has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does AgenTrak support?

AgenTrak supports the following languages:
English, Spanish

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Q. Does AgenTrak offer an API?

Yes, AgenTrak has an API available for use.

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Q. What other apps does AgenTrak integrate with?

AgenTrak integrates with the following applications:
Talkdesk, Genesys Cloud CX

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Q. What level of support does AgenTrak offer?

AgenTrak offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base

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AgenTrak pricing information

Value for money

5.0

/5

10

Starting from

10

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

AgenTrak features

Functionality

4.8

/5

10

Total features

40

1 categories

Most valued features by users

Activity Dashboard
Reporting & Statistics
Third Party Integrations
API
Alerts/Notifications
Employee Database
Real Time Reporting
Activity Tracking

Functionality contenders

AgenTrak users reviews

Overall Rating

5.0

/5

10

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.7/10
Rating distribution

5

4

3

2

1

10

0

0

0

0

Overall rating contenders

JD
AvatarImg

John D.

Consumer Services, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

We can't live without it!!!!

Reviewed 2 years ago

Our experience with asterlogic and Agentrak is extremely positive. They have a customer friendly ethos that puts the customer first and are responsive to our needs, which is very refreshing compared to other suppliers we use. The overall functionality is 2nd to none and has allowed our business to see significant productivity improvements.

Pros

AgenTrak is so easy to use, as soon as it is deployed it begins collecting data and giving us a real insight into our employees. This has been even more so important since lockdown was introduced. The ability to live view the remote employees and quality check their activity is invaluable to our managers. The real-time and historical dashboards on employee geo-location, employee broadband speed, App/URL use and productive and unproductive time are amazing and give us 360 degree view of our employees and their performance We have also been able to identify employee wellbeing issues via AgenTrak and tackle them before they became serious problems which is key with remote working

Cons

To be honest there isn't much not to like, it really does what it says on the tin and is so easy to use Plus asterlogic are so responsive in bringing in new features, anything we needed has been delivered for us in a timely manner and to a high spec.

MD
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Marcus D.

Utilities, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Game Changer!

Reviewed 2 years ago

Our performance went from delivering less than 10% of the expectations to 1200% of what was expected of us. Agentrak saved our business!

Pros

The product is very simple and easy to use, it's provided us an ability to support, monitor, coach and optimize our workforce in a way that seen our productivity and output increase by over 1200% Utilizing Agentrak changed our business from being an absolute failure and the lowest performing company against 32 other direct competitors, it transformed us to be the market leader in our field and consistently...

Cons

We're now in a position where we can feed in changes to the Asterlogic team who will build any changes/tweaks we may need so there isn't anything I dislike.

PO
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Paul O.

Outsourcing/Offshoring, 1,001-5,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A lot of power in simplicity

Reviewed a year ago

Very positive. The team are engaged and motivated. They attended our endless meetings about the progress of implementing this and provided immediate solutions or took it away and had a solution within days. Nothing was ever an issue

Pros

The API. I am a BI developer and working with this API was very easy. Feedback was taken and dealt with very quickly.

Cons

None at the moment. they fixed everything i didnt like or needed them to fix.

VJ
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Victoria J.

Telecommunications, 1,001-5,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AgenTrak new user

Reviewed a year ago

Since installing the software, we have seen an increase in productivity and a reduction in prohibited, personal use during working hours. We now have the opportunity to live coach our WFH agents and are able to hear both sides of the conversation and view their screen. This is supporting training by showing live calls from experienced users to the training teams. AgenTrak have gone above and beyond to support us by joining our daily project calls, asking for feedback for their development team and responding to queries via emails within minutes. nothing has been to much trouble for them, this is refreshing given previous experiences of other software providers (once its sold to you, they're no longer supportive!)

Pros

Really simple to set up, install the programme to the users machine and they appear on AgenTrak to process. Creating new teams, Managers, adding users is very quick and easy. Being able to set and change the perimeters for alerts is fantastic for flexibility and to be able to bespoke the software to your own business models. The 360 live view of desktop allows microphone, webcam, dual screen view (these are all customisable and can be turned off if you'd prefer). The dashboard is very simple to view/use.

Cons

For our business, we would prefer some reference boxes per user to be able to add unique identifiers per user so we can cross reference the data exported via the API with inhouse reporting. this has been suggested to the team and it is currently being discussed within their development team.

FC
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Fiona C.

Telecommunications, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Staff Productivity

Reviewed a year ago

Our experience with AgenTrak has been very positive one and we have and will continue to recommend this product. AgenTrak provides another level of information to managers to allow them to effectively manage their staff in a remote working environment. The service provided has been excellent and the team have went out their way to make any adaptations we have asked for.

Pros

System is very user friendly, easy to set up and remove staff. Data allows us to identify staff with low productivity and ensures we direct our support timeously and the ability to set productivity alerts supports the managers in day to day management of staff in a remote working environment.

Cons

In the initial stages we found the reporting functionality did not meet our needs but once we discussed our needs, the changes were implemented in a very timeously manner.

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