Branch Reviews

Branch

Branch helps hourly workers get ahead financially.

4.6/5 (654 reviews)

Pros
  • It was super easy to you and understand. The social aspect, the schedules, and how much money you've made that week is amazing to use.Austin F.Read the full review
  • I like the overall idea of the software and it helps connect employees together for scheduling issues and to communicate. It’s also good to keep up with my schedule and finances all in the same place.Brett N.Read the full review
  • Very reliable, easy to use, and helpful to my success with my job. Also their customer support is excellent.Danielle S.Read the full review
Cons
  • There’s not anything that I particularly disliked. Maybe having to use my FaceID anytime I exited the app or when there was an interruption.Miguel A.Read the full review
  • Branch simply glitches and that's just about everything i hate about it.Opeyemi O.Read the full review
  • I found no real errors or concerns about using the product.Ron C.Read the full review
98%
recommended this to a friend or a colleague
Jannatin Nisha

THE BEST FOR WORKERS

Used daily for 1-2 years
Reviewed 2020-03-09
Review Source: Capterra

Overall, this app is an incredible tool for those who need to work and have hours to give or to receive. One of my favorite apps ever for my time working at my job and I continue to recommend others to get it for themselves and their work places

Pros
I absolutely love this app this program was one of the best tools I could have ever used while working. We used to have a very awful set up where we needed to check out our schedule at work directly but with this app I can see my work time, I can drop shifts, I can swap shifts, or pick up shifts automatically have it process and be approved by the team leader so I can work those days. Absolute life saver when it comes to getting my shifts taken or if I needed hours.

Cons
Only thing I least liked was the wait time for managers to approve something through. If anything it should just notify leaders quick and often to get these approvals quicker.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Brett Neison

Needs some improvement with functionality

Used daily for 6-12 months
Reviewed 2019-08-08
Review Source: Capterra

Overall, I think it can be a really helpful software. A few changes would need to happen for this to occur.

Pros
I like the overall idea of the software and it helps connect employees together for scheduling issues and to communicate. It’s also good to keep up with my schedule and finances all in the same place.

Cons
I tried to get a advance and i had trouble connecting my bank as well as many other people I talked too. Customer service was quick to respond, but the issue is still not resolved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Penny Smith

Great for Advances

Used daily for 6-12 months
Reviewed 2020-04-09
Review Source: Capterra

My overall experience with Branch has been good so far

Pros
Using Branch has been great for me. The main thing that I like is how it allows me to get an advance if needed.

Cons
The only thing that I do not like about Branch is the length of time a person has to wait in order to qualify for the advance

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Amy Popenhagen

Overall I really like this app

Used daily for 6-12 months
Reviewed 2017-09-21
Review Source: Capterra

I like the scheduler and the ability to share these things with staff easily. I love the shift swap so that i don't always need to be the one looking to replace someone's shift

Pros
I love the scheduler and the ability for employees to shift swap. It saves time and energy for me that could be used else where

Cons
I have trouble with the transition from the main page to the shift or shift swap page. It sometimes will not change or takes forever

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Paolo Marchica

Free instant access to your money

Used daily for 6-12 months
Reviewed 2020-01-31
Review Source: Capterra

It is very easy and does exactly what it says it does.

Pros
There is no smoke and mirrors, very straightforward gain access to your salary instantly every time it is cleared.

Cons
No cons, it couldn't be more straight forward, it is easy to use, I've never run into any issues using it.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Amber Futhey

Branch helps me not be so stressed about paychecks!

Used occasionally for less than 6 months
Reviewed 2019-12-26
Review Source: Capterra

Overall very helpful for people who are living paycheck to paycheck and need access to their money sooner than they would get paid normally. Really love that they also send you a debit card so you can use them just like you would a bank. Super easy and makes my life a little less stressful.

Pros
I really love the fact that I can get my paycheck a few days earlier than normal if needed. There are some weeks where my bills just fall on the wrong days and getting my paycheck sooner helps me be able to pay them. Also having no overdraft fees is a pretty neat feature as well. My old bank would charge me $30 even if I overdrafted by just $1. Not being charged if I overdraft by a little bit is a lifesaver.

Cons
There is no login required every time I open it. Not the worst feature but having to remember to log out every time I use it so no one else can just open it up is a little bit of a hassle. All my other financial apps automatically log me out.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Anonymous

Cash Cushion

Used monthly for 6-12 months
Reviewed 2020-03-17
Review Source: Capterra

My overall experience with Branch is great, I still use this app. They help you when you need a little extra cash till Payday, there is no credit check, keeps track of your bills and even helps with budgeting. Branch is free to use but if you want your loan instantly it does cost, I think $3.99 but if you can wait 3 day's then it is free, no interest nor or they asking for a tip. It is a great app to use when in need of a little extra cash.

Pros
What I like most about the Payday Advance App "Branch" is that they are a online app that will help you until you get your paycheck. There is not no credit checks so if you have bad credit and no credit you are able to take advantage of their advances if you qualify.

Cons
What I like least about Branch is it can be a challenge to be approved for an Payday Advance due to some of their qualifications or even the app does not read your banking information correctly which will make you not qualified for the advance and it can take some time for you to be approved.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Quanda Harris

I love Branch

Used daily for less than 6 months
Reviewed 2020-03-22
Review Source: Capterra

I absolutely love it...great customer service I would most definitely recommend

Pros
Branch is a great app it helps you manage your finances and also give you an option for a small payday loan when needed you don't have to worry about credit checks and also I was approved for a Branch bank card which give me the option to get paid 2 days early

Cons
Only thing I don't like is when you select a payday they charge a 3.99 fee for instant use but only if you're using another financial institution it's only free when you use your branch account

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brittany James

Branch

Used daily for less than 6 months
Reviewed 2020-03-17
Review Source: Capterra

I've had an overall good experience with branch. It helps me keep up with my coworkers and my spending.

Pros
I like the fact that it keeps up with all of your spending trends so you can see where you can improve it can also keep up with your work schedule and it even will give you an advance if your running low on cash.

Cons
It will disconnect your bank account from the app if you don't keep your location on. It's also a little slow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Berenice Zambrano

Love it!!

Used weekly for 6-12 months
Reviewed 2020-02-25
Review Source: Capterra

Pros
The fact that they will lend me $25 weekly and its fee free! You can tip if you would like to sometimes but its solely up to you. Such a great software!

Cons
Wish I could borrow more money but it's good that it's only $25 a week for me. Keeps me not spending to much money I don't have.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Chad Kleibl

Great way to connect with employees Ina way that is inclusive and easily accessible.

Used daily for 6-12 months
Reviewed 2017-10-06
Review Source: Capterra

Just the ease of accessibility in which I have to communicate with all employees at one time.

Pros
Everything! I like that everyone on the app can access and share the same information with ease. I love how not only does it enable you to post and share work schedules, but the app also breaks down the schedule to an easily viewed breakdown per fa of each week. It shows you who is coming in and when on which day so that there is never any confusion as to who is working. I also love how it will alert you two hours before you have your next shift starting, just in case you forget or just didn't see the schedule posted at work. I also love how there is an individual chat option so you can have private conversations with your coworkers about work related issues that not everyone needs to see. Lastly, I love how the app enables a form of communication that doesn't require the use of people's data, minutes, or texts, as many people don't always have unlimited access to these.

Cons
There really isn't anything negative I can think of with the app, other than sometimes it will get the wrong times for upcoming shifts on the daily break downs of the schedule. However, you can just as easily double check the schedule posted in the app in case you feel there might be an error.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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James Thurman

Fun program good platform

Used daily for 1-2 years
Reviewed 2018-02-15
Review Source: Capterra

The schedule data lets managers and employees work together without direct contact, saving both groups time and annoyance

Pros
The level of options and systems in the program is impressive. There are basically 4 programs in one, an image share, a calendar, a messenger and a wage calculator. Streamlines the scheduling process for managers and staff as well because you eliminate the need to call in and verify shifts.

Cons
The messaging service seems to use data instead of SMS which can be a problem with large numbers of group members and messages. Also, the coverage tools could be improved by typing in times rather than the rolling clock input

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Anonymous

I found Branch to be easy to network with all employees

Used daily for 1-2 years
Reviewed 2017-11-02
Review Source: Capterra

Having problems editing and changing position and business.

Pros
Being able to post the weekly schedule and shift reminders. I like to use it to add training tips so all the crew can see it. I also use it to praise and recognize individual crew members and the team as a whole.

Cons
I would like More GIFS related to Arby's and the food industry. Sometimes I get notifications about conversations but when I go into the App I can't find the whole conversation that I was notified about, so it's like coming into the middle of something that you aren't quite sure what the original question is about.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Grayson Bertrand

Perfect for Connecting With Work!

Used daily for less than 6 months
Reviewed 2018-06-15
Review Source: Capterra

Reminders about shifts, new information from store supervisor, other things important to my job.

Pros
What I personally love about this app is that it's the perfect way to see my schedule and who I'm working with instead of taking a picture of my schedule every week on my phone and taking up more space than what is necessary. The app also shows you how much you make in a week when you add your wage, and also reminds you of your shift a couple hours before! On the main page it also shows you the current weather, which is great if you don't work in the same town as the one you live in like myself. You can post within the app and there is a section to post in to see if anyone needs a shift covered or if you yourself needs a shift covered.

Cons
There isn't really anything that I dislike about the software, but if I had to choose something it would be the "Team" tab which is used for contacting other team members, making groups, etc. I personally don't use it, and opt to just text my co-workers instead, but it is a great idea to have the section inside the app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bailey Cantrell

I used Branch Messenger to receive updates from work, and stay updated by my managers

Used daily for 1-2 years
Reviewed 2018-01-18
Review Source: Capterra

Pros
What I liked most was the ability to post schedule changes or swap with another person, request days off, and the ability to contact my co-workers when I don't have their number. Branch was very easy to use also, and easy to navigate. I also enjoyed how there was different settings for viewing the times I worked in a week, and how you could add someone else to the timeline and track their schedule as well.

Cons
What I did not like s much was on the comments some people would leave, you could not view who liked what exactly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Alyssa Newman

overall this is pretty useful for working at a place with a lot of people you don't know well.

Used daily for less than 6 months
Reviewed 2018-07-05
Review Source: Capterra

the biggest benefit is being able to communicate with my team in an organized way rather than just a giant group chat that inevitably gets off track.

Pros
I like the activities board. I like that people can post a general post to everyone without it being in your messages. i also like that you can individually message anyone, it's very useful especially when you don't know anyone when you first start.

Cons
the individual messaging is pretty glitchy, i hate that i cant send emojis and half the time if I'm trying to have a conversation i need to restart the app to get it to load the new message sent to me. i also hate that i cant adjust my shifts. if I'm covering someone else's shift i want to be able to manually add that in, or vise versa. I also hate that in shift coverage it is filled with a bunch of old stuff from months ago, there should be a filter to automatically get rid of them once the date of the shift in question has passed. i also would like if in the comments for posts on the activity bored you could comment gifs and such

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Angela Schweitzer

Love using this app, helps keep my team informed and gives a better source of communication open

Used daily for 1-2 years
Reviewed 2017-10-03
Review Source: Capterra

We have a setup in our system for employees to get schedules but as I've seen not many stores use it because too complicated. This app is so much easier, faster and accurate

Pros
How easy it is to share info with my team. How there are so many ways to communicate with team and they can also keep in touch with other coworkers. Once I post a schedule I like how fast it posts and also sends alerts to others.

Cons
Not all my coworkers can join app. Some phones aren't capable. Also sometimes it's hard for new employee to find store in search

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Travis Dunn

I like it a lot but for the very simple features!

Used daily for 6-12 months
Reviewed 2018-01-30
Review Source: Capterra

Really easy for me to use, it reads schedules very easily and is very accurate. Wish it could customize how many hours in advance. Before shift and change the alert type so could be like alarm

Pros
Easy to get the schedule out. I like that it sends out a notice once the schedule is posted. I like that It's easy to post the schedule by simply uploading a picture.

Cons
Multiple people can delete the schedule. I don't like how the schedule swap works. It seems a bit cumbersome and hard to use. We end up just doing it in store. It's hard to keep up with and easier to use in chat. Also have issues with loading sometimes where I have to log out completely out of app and then log back in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jennifer Brough

Almost there

Used daily for 2+ years
Reviewed 2018-08-27
Review Source: Capterra

Pros
It is very easy to use, and there are some great features.

Cons
Messages do not always send right away, I once received a message 3 months after it was sent... Sometimes Branch does not read a posted scheduled picture correctly, which is confusing for some staff. It cannot differentiate between people with the same first name.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Samuel Thomas

Perfect for normal use to post weekly schedules for team

Used daily for 1-2 years
Reviewed 2017-05-25
Review Source: Capterra

Daily alerts, scheduling made easy.

Pros
Ease of use, alerts, filters, engagement areas, and speed. This app clearly does what it promises. Ability to swap shifts and post needed coverage is a plus

Cons
Ability to modify based on the company that uses it lacks. Being able to separate pharmacy schedules and front store schedules would be optimal. Separate profiles for front store and pharmacy so communication is filtered. A to-do section for the teams would help improve store productivity.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Opeyemi Olaniyi

branch messenger review

Used weekly for 6-12 months
Reviewed 2018-12-18
Review Source: Capterra

Pros
The update interval for this app is way frequent and actually fixes things. I work with a bunch of friends and with branch messenger, it is much easier to schedule and update our calendar to our taste. Effectiveness has never been this easy and cheap as now, there is no need to have a squabble with anyone over who was meant to do what and at what time, they all constantly get reminded and everyone gets on easy. The upcoming schedule notification is great, the chatroom is just right for sharing information and the news feed is perfect for broadcast messages.

Cons
Branch simply glitches and that's just about everything i hate about it. Sometimes when trying to make a post, branch puts you off with a response about how your post can not be published at the moment, then, you make the post again in an effort to get your aim achieved and then voila, you've got duplicate posts to your name. This is something that needs to be fixed asap.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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BRAD FREEMAN

Great app with free features

Used daily for 2+ years
Reviewed 2018-10-30
Review Source: Capterra

We have had a great experience using Branch. Besides the scheduling, it is an awesome tool for communicating with coworkers and pushing out important notices.

Pros
The app easily allows us to schedule our employees and push out communications in a snap.

Cons
It would be cool if this app also had an optional clock in/clock out feature.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Derrick Gillman

Branch

Used daily for 2+ years
Reviewed 2020-01-18
Review Source: Capterra

Great overall experience so far so good

Pros
I love this app..makes managing money very easy an it also has a feature that you can get a pay advance if needed

Cons
Not very many cons to branch but if i had to give one itd be that there is no actually bank location strictly online

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Santana Nixon

Great way to find out when I work and communicate with team members

Used daily for 2+ years
Reviewed 2018-06-25
Review Source: Capterra

Pros
The app is very easy to use and self-explanatory. being able to scroll through it and find out what days you have to work is great.

Cons
Sometimes runs slow sometimes and closes out on its own. You might have to reopen it. It would also be nice if it had a night mode.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Allison Harden

Branch is a great app! It allows me to stay connected to my coworkers even outside of work.

Used daily for less than 6 months
Reviewed 2017-09-20
Review Source: Capterra

Using Branch allows me to connect with and keep in touch with my team more than I have in the past. We are able to share updates, alerts, and tips through the app. During Hurricane Irma, when we all had to stay home or evacuate, Branch kept me in touch with my whole team and I knew they were safe.

Pros
The thing I like most about Branch is the ability to connect with my coworkers through posts and updates. Communication has greatly increased in my team since we all downloaded Branch.

Cons
My biggest criticism about Branch is that the functionality could be a bit better. The way my team uses it is more like a social networking tool, and sometimes it's difficult to post pictures because they have to be cropped to fit a square. Additionally, I'd like the ability to post links and share GIFs. Also, posting my availability comes with a challenge, because the app does not allow me to post shifts that start with a PM hour and end with an AM hour. I have not been able to post my availability for this reason.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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