GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Connecteam vs Zoho FSM Comparison (2026)
Add to Compare
Compare similar apps
Jibble
4.8
Rippling
4.9
Clockify
4.8
Good recommendations?
Connecteam
4.6
(5.3K)5
3.6K
4
1.4K
3
191
2
23
1
16
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Zoho FSM
4.6
(63)5
47
4
13
3
1
2
0
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
A modern communication experience for you and your team
Zoho FSM is an end-to-end field service management platform that optimizes work order management, scheduling, and workforce management.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
5.3K
5
4
3
2
1
3.6K
1.4K
191
23
16
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this app4.6
63
5
4
3
2
1
47
13
1
0
2
- Value for money
- Ease of use
- Features
- Customer support
89%
would recommend this appPros
“Not only can we communicate with staff and update scheduling, there are forms for staff retention as well as a reward system that we can use to keep our staff motivated.”
CK
Christina K.
Manager
“The platform provides a wide range of useful tools for managing employees, communication, scheduling, time tracking, and daily tasks in one place.”
Bob F.
CEO
“I also appreciated the customization options, which made it possible to tailor workflows and features to suit different business needs. Although some advanced features require higher-tier plans and setup can take time initially, the software overall improved organization, accountability, and day-to-day efficiency within the team.”
AW
Allen W.
Rollingstock Maintenance Team Leader
Pros
“We especially like the option to have our inventory as assignable resources to a given service appointment and the ability to store the assets of our customers with the service history.”
EM
Erno M.
Owner
“Another key functionality is that we can customize the form fields as needed to reflect real world data that is important in our day-to-day workflows.”
EM
Erno M.
Owner
“The work order to dispatch to invoicing flow is logical out of the box, and being able to map a service request through scheduling, technician assignment, and billing in one place fit our installation-and-maintenance workflow well.”
AM
Allen M.
Operations Manager
Cons
“We discovered during payroll processing that regular, overtime, and vacation hours were not transferring correctly, resulting in all hours being imported as regular hours.”
AS
Anthony S.
CIO
“The current layout tends to focus on upcoming items, making it less intuitive when trying to review past events or quickly view an entire month's schedule at a glance.”
AM
Amy M.
Owner
“It can be difficult to give setting to different users and admins, having multiple places to assign different things is confusing would like it if all setting being assigned to users and admins were in one place.”
NM
Neleh M.
Guest Services Coordinator
Cons
“Initial setup takes time, and the app lacks a global search or a full offline mode.”
WG
WILLEM G.
Owner
“The customization of the app was very time-consuming. And if there is no or minimum mobile signal when technicians are out in the field, they are limited and cannot fill in their reports in real time.”
LP
Laveshnee P.
Sales Operations Manager
“The only issue I have is the sync between FSM and Books is updated every 3 hours, but I can force it over manually when I need to.”
Scott F.
Operations Manager
- Vendor responds to reviews
- Last review14 days ago
- Vendor responds to reviews
- Last review11 days ago
Key features
- Total features180
- 360 Degree Feedback
- @mentions
- AI Copilot
- API
- Absence Management
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Action Management
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Escalation
- Alerts/Notifications
- Applicant Tracking
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assessment Management
- Asset Tracking
- Assignment Management
- Asynchronous Learning
- Attendance Management
- Attendance Tracking
- Audio/Video Messaging
- Audit Management
- Audit Trail
- Automated Scheduling
- Automatic Time Capture
- Availability Management
- Barcode/Ticket Scanning
- Benchmarking
- Benefits Management
- Bid Management
- Billable & Non-Billable Hours
- Billing & Invoicing
- Biometric Recognition
- Blended Learning
- Blogs
- Brainstorming
- Break Management
- Built-in Course Authoring
- CRM
- Calendar Management
- Calendar Sync
- Candidate Management
- Capacity Planning
- Care Plan Management
- Catalog Management
- Certification & Licensing
- Charting
- Chat/Messaging
- Chatbot
- Checklists
- Claims Management
- Class Scheduling
- Clock In/Out
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Corporate/Business
- Cost Database
- Cost Estimating
- Course Authoring
- Course Library
- Course Publishing
- Course Tracking
- Customer Database
- Customer History
- Customer Management
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Capture and Transfer
- Data Import/Export
- Data Synchronization
- Deadline Management
- Digital Signage
- Digital Signature
- Discussions/Forums
- Dispatch Management
- Document Automation
- Document Management
- Document Review
- Document Storage
- Drag & Drop
- Driver Management
- Electrical Estimating
- Electronic Forms
- Electronic Signature
- Employee Communities
- Employee Database
- Employee Directory
- Employee Engagement
- Employee Handbook
- Employee Management
- Employee Onboarding
- Employee Photos
- Employee Portal
- Employee Profiles
- Employee Recognition
- Employee Reward Programs
- Employee Scheduling
- Employee Time Tracking
- Employee Training
- Engagement Tracking
- Event Calendar
- Event Management
- Event Scheduling
- FMLA Administration
- Facility Scheduling
- Feedback Management
- File Management
- File Sharing
- File Storage
- Filtering
- For Commercial and/or Industrial Electrical Contractors
- For HVAC Companies
- For Handyman Industry
- For Lawn Care
- For Nonprofits
- For Nursing Homes
- For Plumbing Industry
- For Vacation Rentals
- Forecasting
- Forms Management
- Front Desk Management
- Fuel Tracking
- Full Text Search
- GPS
- Gamification
- Generative AI
- Geofencing
- Geographic Maps
- Geolocation
- Goal Management
- Goal Setting/Tracking
- Group Messaging
- Group Scheduling
- HIPAA Compliant
- HR Management
- Historical Reporting
- Home Health Care Management
- Housekeeping Management
- ISO Compliance
- Incident Management
- Interactive Content
- Interactive Learning
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice Management
- Job Description Management
- Job Management
- Job Scheduling
- Job Tracking
- Knowledge Base Management
- Knowledge Management
- Labor Cost Calculator
- Labor Cost Reporting
- Labor Forecasting
- Labor Management
- Learning & Development
- Learning Management
- Leave Policy Management
- Leave Tracking
- Live Chat
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Manager-to-Employee Recognition
- Mass Notifications
- Meal/Nutrition Management
- Membership Management
- Messaging
- Mobile Access
- Mobile App
- Multi-Location
- Offline Access
- Payment Collection in the Field
- Preventive Maintenance
- Price and Cost Calculations
- Quotes/Estimates
- Real-Time Data
- Real-Time Notifications
- Real-Time Updates
- Recurring Appointments
- Reminders
- Reporting & Statistics
- Resource Allocation
- Resource Scheduling
- Scheduling
- Search/Filter
- Secure Data Storage
- Service History
- Status Tracking
- Takeoff
- Task Scheduling
- Technician Management
- Third-Party Integration
- Third-Party Integrations
- Time Tracking
- Timesheet Management
- User Management
- Work Order Creation
- Work Order Management
- Workflow Management
- Workforce Management
- eCards
- Total features79
- 360 Degree Feedback
- @mentions
- AI Copilot
- API
- Absence Management
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Action Management
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Escalation
- Alerts/Notifications
- Applicant Tracking
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assessment Management
- Asset Tracking
- Assignment Management
- Asynchronous Learning
- Attendance Management
- Attendance Tracking
- Audio/Video Messaging
- Audit Management
- Audit Trail
- Automated Scheduling
- Automatic Time Capture
- Availability Management
- Barcode/Ticket Scanning
- Benchmarking
- Benefits Management
- Bid Management
- Billable & Non-Billable Hours
- Billing & Invoicing
- Biometric Recognition
- Blended Learning
- Blogs
- Brainstorming
- Break Management
- Built-in Course Authoring
- CRM
- Calendar Management
- Calendar Sync
- Candidate Management
- Capacity Planning
- Care Plan Management
- Catalog Management
- Certification & Licensing
- Charting
- Chat/Messaging
- Chatbot
- Checklists
- Claims Management
- Class Scheduling
- Clock In/Out
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Corporate/Business
- Cost Database
- Cost Estimating
- Course Authoring
- Course Library
- Course Publishing
- Course Tracking
- Customer Database
- Customer History
- Customer Management
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Capture and Transfer
- Data Import/Export
- Data Synchronization
- Deadline Management
- Digital Signage
- Digital Signature
- Discussions/Forums
- Dispatch Management
- Document Automation
- Document Management
- Document Review
- Document Storage
- Drag & Drop
- Driver Management
- Electrical Estimating
- Electronic Forms
- Electronic Signature
- Employee Communities
- Employee Database
- Employee Directory
- Employee Engagement
- Employee Handbook
- Employee Management
- Employee Onboarding
- Employee Photos
- Employee Portal
- Employee Profiles
- Employee Recognition
- Employee Reward Programs
- Employee Scheduling
- Employee Time Tracking
- Employee Training
- Engagement Tracking
- Event Calendar
- Event Management
- Event Scheduling
- FMLA Administration
- Facility Scheduling
- Feedback Management
- File Management
- File Sharing
- File Storage
- Filtering
- For Commercial and/or Industrial Electrical Contractors
- For HVAC Companies
- For Handyman Industry
- For Lawn Care
- For Nonprofits
- For Nursing Homes
- For Plumbing Industry
- For Vacation Rentals
- Forecasting
- Forms Management
- Front Desk Management
- Fuel Tracking
- Full Text Search
- GPS
- Gamification
- Generative AI
- Geofencing
- Geographic Maps
- Geolocation
- Goal Management
- Goal Setting/Tracking
- Group Messaging
- Group Scheduling
- HIPAA Compliant
- HR Management
- Historical Reporting
- Home Health Care Management
- Housekeeping Management
- ISO Compliance
- Incident Management
- Interactive Content
- Interactive Learning
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice Management
- Job Description Management
- Job Management
- Job Scheduling
- Job Tracking
- Knowledge Base Management
- Knowledge Management
- Labor Cost Calculator
- Labor Cost Reporting
- Labor Forecasting
- Labor Management
- Learning & Development
- Learning Management
- Leave Policy Management
- Leave Tracking
- Live Chat
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Manager-to-Employee Recognition
- Mass Notifications
- Meal/Nutrition Management
- Membership Management
- Messaging
- Mobile Access
- Mobile App
- Multi-Location
- Offline Access
- Payment Collection in the Field
- Preventive Maintenance
- Price and Cost Calculations
- Quotes/Estimates
- Real-Time Data
- Real-Time Notifications
- Real-Time Updates
- Recurring Appointments
- Reminders
- Reporting & Statistics
- Resource Allocation
- Resource Scheduling
- Scheduling
- Search/Filter
- Secure Data Storage
- Service History
- Status Tracking
- Takeoff
- Task Scheduling
- Technician Management
- Third-Party Integration
- Third-Party Integrations
- Time Tracking
- Timesheet Management
- User Management
- Work Order Creation
- Work Order Management
- Workflow Management
- Workforce Management
- eCards
Integrations
- Total integrations11
- ADP Next Gen HCM
- ADP Workforce Now
- Bigin by Zoho CRM
- Google Calendar
- MYOB
- Paychex
- QuickBooks Desktop Payroll
- QuickBooks Online
- RUN Powered by ADP
- Wix
- Xero
- Zapier
- Zoho Books
- Zoho CRM
- Zoho Desk
- Zoho Flow
- Zoho Inventory
- Zoho Invoice
- Total integrations9
- ADP Next Gen HCM
- ADP Workforce Now
- Bigin by Zoho CRM
- Google Calendar
- MYOB
- Paychex
- QuickBooks Desktop Payroll
- QuickBooks Online
- RUN Powered by ADP
- Wix
- Xero
- Zapier
- Zoho Books
- Zoho CRM
- Zoho Desk
- Zoho Flow
- Zoho Inventory
- Zoho Invoice
Alternatives
Explore similar apps
