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FieldPulse vs Zoho FSM Comparison (2026)
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Good recommendations?
FieldPulse
4.6
(510)5
364
4
107
3
20
2
5
1
14
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Zoho FSM
4.6
(63)5
47
4
13
3
1
2
0
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Getting work teams to the job site promptly and consistently wins you business and keeps your techs focused and productive. FieldPulse is the complete and easy-to-use dispatch solution that keeps a synchronized schedule in front of your managers and crews. It's easy to handle it all with FieldPulse.
Zoho FSM is an end-to-end field service management platform that optimizes work order management, scheduling, and workforce management.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
510
5
4
3
2
1
364
107
20
5
14
- Value for money
- Ease of use
- Features
- Customer support
79%
would recommend this app4.6
63
5
4
3
2
1
47
13
1
0
2
- Value for money
- Ease of use
- Features
- Customer support
89%
would recommend this appPros
“We also appreciate the mobile app functionality, real-time job updates, and the ability to streamline workflows, helping us operate more efficiently and provide better service to our customers.”
EM
Erica M.
Administrative
“It's a reliable field service management solution that simplifies day-to-day operations and helps improve efficiency for service-based businesses. While there are areas where reporting and customization could be enhanced, the platform is easy to use, feature-rich, and offers good value for managing field operations.”
Sanit S.
Analyst
“Its all-in-one approach has reduced administrative work and made it easier to manage jobs from start to finish. While there are areas where additional customization and advanced functionality would be beneficial, FieldPulse has been a valuable tool for improving efficiency and supporting the growth of our business.”
EM
Erica M.
Administrative
Pros
“We especially like the option to have our inventory as assignable resources to a given service appointment and the ability to store the assets of our customers with the service history.”
EM
Erno M.
Owner
“Another key functionality is that we can customize the form fields as needed to reflect real world data that is important in our day-to-day workflows.”
EM
Erno M.
Owner
“The work order to dispatch to invoicing flow is logical out of the box, and being able to map a service request through scheduling, technician assignment, and billing in one place fit our installation-and-maintenance workflow well.”
AM
Allen M.
Operations Manager
Cons
The software has created more headaches than solutions for our business, particularly when it comes to bookkeeping, system issues, and customer support. When we have problems, we are repeatedly told that the team is “working on it,” but issues remain unresolved.
GH
Glen H.
HVAC
“The mobile app can be a bit glitchy when cell service drops, especially when tech guys are trying to upload job photos or update statuses on-site.”
Flavia C.
Administrative Assistant
“Bad customer service, if the technician looses reception on the job site nothing get safe, timing, pictures and comments.”
GH
Glen H.
HVAC
Cons
“Initial setup takes time, and the app lacks a global search or a full offline mode.”
WG
WILLEM G.
Owner
“The customization of the app was very time-consuming. And if there is no or minimum mobile signal when technicians are out in the field, they are limited and cannot fill in their reports in real time.”
LP
Laveshnee P.
Sales Operations Manager
“The only issue I have is the sync between FSM and Books is updated every 3 hours, but I can force it over manually when I need to.”
Scott F.
Operations Manager
- Vendor responds to reviews
- Last review6 days ago
- Vendor responds to reviews
- Last review11 days ago
Key features
- Total features180
- ACH Payment Processing
- AI Copilot
- AI Image-to-Text
- AI Summarization
- AI Text-to-Image
- AI Text-to-Speech
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Query
- Ad hoc Reporting
- Address Book
- Aerial Measurement
- Alerts/Notifications
- Analytics
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Asset Tracking
- Attendance Management
- Attendance Tracking
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Receipt Matching
- Automated Scheduling
- Automatic Backup
- Autonomous Task Execution
- Availability Management
- Backup and Recovery
- Barcode/Ticket Scanning
- Bid Management
- Billing & Invoicing
- Billing Portal
- Booking
- Booking Management
- Budget Tracking
- Bulk Send
- Business Operations
- Buyer Management
- CAD Tools
- CRM
- CRM Integrations
- Calendar
- Calendar Collaboration
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Catalog Management
- Change Order Management
- Chat/Messaging
- Chatbot
- Checklists
- Class Scheduling
- Client Notifications
- Client Portal
- Client Tracking
- Collaboration Tools
- Color Codes/Icons
- Commercial
- Commercial Properties
- Commercial/Industrial
- Communication Management
- Compliance Management
- Contact Database
- Contact Management
- Contingency Billing
- Contract/License Management
- Contractor Management
- Cost Database
- Cost Estimating
- Credit Card Processing
- Credit Note
- Cross-system Integration
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customer Service Management
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Customizable Viewing
- Dashboard Creation
- Data Aggregation
- Data Capture and Transfer
- Data Connectors
- Data Import/Export
- Data Synchronization
- Data Visualization
- Discount Management
- Dispatch
- Dispatch Management
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Driver ETA
- Dunning Management
- Duplicate Detection
- Dynamic Pricing
- Electrical Estimating
- Electronic Payments
- Electronic Signature
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Employee Communication
- Employee Management
- Equipment Maintenance
- Equipment Tracking
- Estimating
- Event Calendar
- Event Logs
- Event Management
- Event Scheduling
- Facility Scheduling
- Field Sales
- Field Service Management
- File Encryption
- File Sharing
- File Storage
- Financial Management
- Financial Reporting
- Fitting Management
- For AEC Industry
- For Commercial and/or Industrial Electrical Contractors
- For General Contractors
- For HVAC Companies
- For Handyman Industry
- For Lawn Care
- For Locksmiths
- For Plumbing Industry
- Forecasting
- Forms Management
- Fraud Detection
- Functions/Calculations
- GPS
- Generative AI
- Group Scheduling
- Historical Reporting
- Hourly Billing
- Import Events
- Industrial
- Inspection Management
- Interaction Tracking
- Interactive Elements
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- IoT Device Management
- IoT Integration
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- KPI Monitoring
- Keyboard Shortcuts
- Kitting
- Knowledge Management
- Labor Rates
- Lead Management
- Location
- Location Tracking
- Maintenance Scheduling
- Manufacturing Inventory Management
- Marketing Reports
- Master Data Management
- Material Ordering
- Mobile Access
- Mobile App
- Multi-Location
- Offline Access
- Payment Collection in the Field
- Preventive Maintenance
- Price and Cost Calculations
- Quotes/Estimates
- Real-Time Data
- Real-Time Notifications
- Real-Time Updates
- Recurring Appointments
- Reminders
- Reporting & Statistics
- Resource Allocation
- Resource Scheduling
- Scheduling
- Search/Filter
- Secure Data Storage
- Service History
- Status Tracking
- Takeoff
- Task Scheduling
- Technician Management
- Third-Party Integration
- Third-Party Integrations
- Time Tracking
- Timesheet Management
- User Management
- Work Order Creation
- Work Order Management
- Workflow Management
- Workforce Management
- eCommerce Management
- Total features79
- ACH Payment Processing
- AI Copilot
- AI Image-to-Text
- AI Summarization
- AI Text-to-Image
- AI Text-to-Speech
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Query
- Ad hoc Reporting
- Address Book
- Aerial Measurement
- Alerts/Notifications
- Analytics
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Asset Tracking
- Attendance Management
- Attendance Tracking
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Receipt Matching
- Automated Scheduling
- Automatic Backup
- Autonomous Task Execution
- Availability Management
- Backup and Recovery
- Barcode/Ticket Scanning
- Bid Management
- Billing & Invoicing
- Billing Portal
- Booking
- Booking Management
- Budget Tracking
- Bulk Send
- Business Operations
- Buyer Management
- CAD Tools
- CRM
- CRM Integrations
- Calendar
- Calendar Collaboration
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Catalog Management
- Change Order Management
- Chat/Messaging
- Chatbot
- Checklists
- Class Scheduling
- Client Notifications
- Client Portal
- Client Tracking
- Collaboration Tools
- Color Codes/Icons
- Commercial
- Commercial Properties
- Commercial/Industrial
- Communication Management
- Compliance Management
- Contact Database
- Contact Management
- Contingency Billing
- Contract/License Management
- Contractor Management
- Cost Database
- Cost Estimating
- Credit Card Processing
- Credit Note
- Cross-system Integration
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customer Service Management
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Customizable Viewing
- Dashboard Creation
- Data Aggregation
- Data Capture and Transfer
- Data Connectors
- Data Import/Export
- Data Synchronization
- Data Visualization
- Discount Management
- Dispatch
- Dispatch Management
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Driver ETA
- Dunning Management
- Duplicate Detection
- Dynamic Pricing
- Electrical Estimating
- Electronic Payments
- Electronic Signature
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Employee Communication
- Employee Management
- Equipment Maintenance
- Equipment Tracking
- Estimating
- Event Calendar
- Event Logs
- Event Management
- Event Scheduling
- Facility Scheduling
- Field Sales
- Field Service Management
- File Encryption
- File Sharing
- File Storage
- Financial Management
- Financial Reporting
- Fitting Management
- For AEC Industry
- For Commercial and/or Industrial Electrical Contractors
- For General Contractors
- For HVAC Companies
- For Handyman Industry
- For Lawn Care
- For Locksmiths
- For Plumbing Industry
- Forecasting
- Forms Management
- Fraud Detection
- Functions/Calculations
- GPS
- Generative AI
- Group Scheduling
- Historical Reporting
- Hourly Billing
- Import Events
- Industrial
- Inspection Management
- Interaction Tracking
- Interactive Elements
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- IoT Device Management
- IoT Integration
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- KPI Monitoring
- Keyboard Shortcuts
- Kitting
- Knowledge Management
- Labor Rates
- Lead Management
- Location
- Location Tracking
- Maintenance Scheduling
- Manufacturing Inventory Management
- Marketing Reports
- Master Data Management
- Material Ordering
- Mobile Access
- Mobile App
- Multi-Location
- Offline Access
- Payment Collection in the Field
- Preventive Maintenance
- Price and Cost Calculations
- Quotes/Estimates
- Real-Time Data
- Real-Time Notifications
- Real-Time Updates
- Recurring Appointments
- Reminders
- Reporting & Statistics
- Resource Allocation
- Resource Scheduling
- Scheduling
- Search/Filter
- Secure Data Storage
- Service History
- Status Tracking
- Takeoff
- Task Scheduling
- Technician Management
- Third-Party Integration
- Third-Party Integrations
- Time Tracking
- Timesheet Management
- User Management
- Work Order Creation
- Work Order Management
- Workflow Management
- Workforce Management
- eCommerce Management
Integrations
- Total integrations7
- Azuga Fleet
- Bigin by Zoho CRM
- CompanyCam
- Google Calendar
- Market360
- NiceJob
- QuickBooks Online
- Zapier
- Zoho Books
- Zoho CRM
- Zoho Desk
- Zoho Flow
- Zoho Inventory
- Zoho Invoice
- Total integrations9
- Azuga Fleet
- Bigin by Zoho CRM
- CompanyCam
- Google Calendar
- Market360
- NiceJob
- QuickBooks Online
- Zapier
- Zoho Books
- Zoho CRM
- Zoho Desk
- Zoho Flow
- Zoho Inventory
- Zoho Invoice
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