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Employment Hero vs RefNow Comparison (2026)

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Good recommendations?

Employment Hero

RefNow

Overview

Compliant contracts, policies and documents, paperless onboarding, employee management and so much more.

RefNow is a cloud-based reference checking solution for human resource teams and recruiters. It offers a range of features including reference requests, email invitations and reminders, candidate self service, data analysis, customization questions, user management, and more.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

12.99

One-time payment

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.4

239

154

Value for money

Ease of use

Features

Customer support

79%

would recommend this app

4.7

472

357

Value for money

Ease of use

Features

Customer support

74%

would recommend this app

Pros

“The Chat BOT has also improved greatly over the past few months and now manages to resolve most issues instantly, which has been a real time-saver. While there are still a few teething issues that Employment Hero is aware of and has included in their product development roadmap, it’s clear they are committed to continuous improvement.”

Lizi N.

Financial Controller

“The cons I have are not dealbreakers, but they're centred around just overall more flexibility with formatting (ability to right click on any hyperlinks or buttons) and improving the document template customisation tool.”

Shell B.

HR Advisor

“They covered every aspect clearly and if there was any confusion, the support team was incredibly responsive and knowledgeable during the implementation phase, promptly answering all my questions and ensuring I was never stuck”

Dipin C.

CFO

Pros

“It made requesting and providing employment references easy, and I appreciated the clear status updates throughout the process.”

Hemandh P.

Project Quantity Surveyor

“Shows employment gaps & helps navigate the site User-friendly design, fast turnaround times, and helpful support made the process effortless.”

Lilly-Mae A.

Admin

“The platform allowed for flexibility in the information provided—for example, it didn’t require both a phone number and an email address, which made the process more convenient.”

Izzy H.

Tutor

Cons

“I submitted a leave request, but am unable to view its progress in the app; it displays only "Pending approval."”

Ketmanto W.

Application Support Engineer I

“The reporting features are terribly limited, doesn't calculate payments made in same pay periods like Xero and a lot of the other available software. ”

Solomon A.

Payroll

“Support system is woeful, poor training and system documentation, getting support is an act in frustration and one of Employment Hero's worst features.”

Gwilym D.

CHRO

Cons

“I don't if ever use linked-in and briefly got locked out.”

Paul H.

Residential Support Worker

“The email section was rather complicated, it stated I couldn’t use personal email addresses which was the only one I had in my reference.”

Ethan H.

Bank Kitchen Assistant

“Reflow had a few limitations, such as occasional formatting issues when importing documents, and it required an internet connection to access files.”

Lenie D.

Care Assistant