Newired Pricing, Features, Reviews & Comparison of Alternatives

Newired

Contextual guidance for in-app support

4.33/5 (9 reviews)

Newired overview

What is Newired?

Newired is an enterprise digital adoption tool which empowers companies to speed up user onboarding and training on virtually any web application by allowing the user to learn and perform on the go. The solution helps guide, analyze and optimize user flows and experience using interactive guidance layers on top of existing enterprise web apps or websites for guided, step-by-step user journeys, 100% code free.

Newired is a versatile platform that allows users to design and optimize a variety of user journeys for onboarding experience, user training, new software adoption, customer care, and more. The interactive guidance layer guides users through any complex task and provides contextual, step-by-step help. Users can create and design user journeys using Newired’s standalone editor, and customize all content and interactions with ease. The manage portal helps users to manage and deploy journeys, modify them, and select which ones should be shown on their website or app. Users can also manage additional websites to make multi-URL journeys across different applications, and utilize the content localization feature to allow users to select their preferred language.

Reports and analytics provide users with actionable insights to help users make decisions based on real data. Organizations can track user feedback and measure user satisfaction with data dashboards, monitor user journey usage and their trends over time, and quickly spot bottlenecks and shortcomings. Newired also enables direct feedback from customers about their experience for continuous improvement.
www.newired.com

Pricing

Starting from
$675/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Brazil, Canada, Europe, Germany, Latin America

Supported languages

English
Newired screenshot: Customize your content and interactions with ease using the step editorNewired in 3 minutesNewired screenshot: Track user feedback and measure user satisfaction with data dashboardsNewired screenshot: Guide your users through any application, defining different paths and visibility rules.Newired screenshot: An example of Journeys usage on IBM Jazz.Newired screenshot: New employees incoming? Don't worry, you can now training them on the job with in-app guidance through any process.Newired - Demo on a CMS - WordpressNewired  - Demo on Suite CRMNewired - Demo on E-bankingNewired   - Demo on ERP - SAPNewired on JiraNewired  Tips on Polarion

Newired reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.0
  4.4
  4.0
Anonymous

Newired – Empowering users of web-based application to act effectively.

Used daily for 6-12 months
Reviewed 2019-04-03
Review Source: Capterra

Newired is a highly dynamic enterprise with full commitment to make the customer happy, learning fast from feedback from the field and supplying high quality software with guiding principles of code free (that is easy to learn), low invasive (that is very very low integration need) and build for security.

Pros
Newired Journey and Tips allows to inject tips and guidance directly into the web-application's user interface - specifically in the context they need. This can not only help new users and irregular users to use the application more effectively and thus ensuring correct usage and more effectiveness, but also reduces need for upfront training and load on support. What is especially nice is that the guidance can be across divers web-application empowering a smoother guided user experience. In a world where the rhythm of software changes / releases is ever more increasing parallel to the digitalization of ever more processes in companies driven by ever faster time to market needs, Newired may become key to keep users engaged and focused.

Cons
As the software is disrupting in a way with current practices the “owner” of such software is not always clear. The business cases of its usage – even though it is always about user experience is varied as it affects various fields – ie. deployment, training, change initiatives, process “control”, support etc. On the other hand the aim of Newired is however always to ease the life of the user, which makes it very attractive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Angelo Gualano

Newired is an enterprise tool that simplifies the approach to using any web application.

Reviewed 2017-09-27
Review Source: Capterra

Significantly reduce time and cost in training and time to market of new application

Pros
Do you want to do a specific function and you don't know how? Newired helps you. Do you want to have a "journey" of the application you are using? Newired guides you through menus and functions step by step. Do you want to inform and train your users and customers about the new features available? Newired does it without expensive training sessions. It is completely independent of the application to which it refers, and to which it adapts dynamically. In complex application processes, it helps you to better understand what you are doing, sure that you are always doing the right thing.

Cons
Because of the young age, it may be a bit slow in articulated and complex application flows. On the other hand, new releases that increase performance and functions are frequently available.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Stella Gazzerro

THE NEW EDUCATION BORDER

Used daily for 6-12 months
Reviewed 2017-09-18
Review Source: Capterra

Reduct employee education costs and time to market

Pros
The product is very Easy to use and Extremely Adaptable to my Enterprise needs; all technical engineer is able to configure rewired journey without education session.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Daniele Cortis

Newired, the real UX improve!

Used weekly for 1-2 years
Reviewed 2019-11-13
Review Source: Capterra

Pros
Easy to create User Guide without modify the target application! It's very useful create User guide without have any knowledge about the technical part of a generic Web Application

Cons
Hard to manage if there are too much Journeys

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Giovanni Sgalambro

We are implementing just now. Some issue raised hopefully under solution

Used occasionally for less than 6 months
Reviewed 2019-11-12
Review Source: Capterra

See pros.

Pros
The ultimate goal of the application is great. It can solve many adoption problems and avoid th epainfull speed-up user manuals preparation.

Cons
Current product maturity and documentation available to implementation partners and customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Newired pricing

Starting from
$675/month
Pricing options
Free trial
Subscription
View Pricing Plans

More information about pricing at: https://www.newired.com/newired-pricing/

Newired features

Activity Dashboard
Employee Onboarding
Performance Management

API (451 other apps)
Activity Tracking (232 other apps)
Applicant Tracking (291 other apps)
Automatic Notifications (359 other apps)
Customizable Branding (283 other apps)
Customizable Reporting (280 other apps)
Data Import/Export (266 other apps)
Employee Database (245 other apps)
Employee Management (306 other apps)
Employee Portal (238 other apps)
Employee Self Service (231 other apps)
Real Time Reporting (237 other apps)
Recruitment Management (237 other apps)
Reminders (248 other apps)
Reporting & Statistics (405 other apps)
Self Service Portal (265 other apps)
Third Party Integration (298 other apps)

Additional information for Newired

Key features of Newired

  • Analytics
  • Automate Onboarding
  • Collaboration Tools
  • Data Dashboards
  • Employee Handbook
  • Interactive Guidance Layer
  • Job Description Management
  • Knowledge Management
  • Mentorship
  • Orientation Management
  • Performance Reports
  • Step-by-step User Journeys
  • Usage Tracking
  • User Flow Management
View All Features

Benefits

• Newired helps transform virtually any web application into a more user-friendly environment to significantly reduce learning curves, speed up trainings and boost productivity.

• Easily create a variety of custom interactive guidance layers on top of any existing enterprise web application or website for any purpose or type of business.

• Reduce high bounce rates and lost and frustrated users by guiding users step-by-step through any complex task and providing contextual help.

• Make decisions based on real data with actionable insights including direct feedback from customers about their experience.

• Newired is 100% code-free, enabling users to customize their content and interactions with ease.