Newired is an enterprise digital adoption tool which empowers companies to speed up user onboarding and training on virtually any web application by allowing the user to learn and perform on the go. The solution helps guide, analyze and optimize user flows and experience using interactive guidance layers on top of existing enterprise web apps or websites for guided, step-by-step user journeys, 100% code free.
Newired is a versatile platform that allows users to design and optimize a variety of user journeys for onboarding experience, user training, new software adoption, customer care, and more. The interactive guidance layer guides users through any complex task and provides contextual, step-by-step help. Users can create and design user journeys using Newired’s standalone editor, and customize all content and interactions with ease. The manage portal helps users to manage and deploy journeys, modify them, and select which ones should be shown on their website or app. Users can also manage additional websites to make multi-URL journeys across different applications, and utilize the content localization feature to allow users to select their preferred language.
Reports and analytics provide users with actionable insights to help users make decisions based on real data. Organizations can track user feedback and measure user satisfaction with data dashboards, monitor user journey usage and their trends over time, and quickly spot bottlenecks and shortcomings. Newired also enables direct feedback from customers about their experience for continuous improvement.
Newired – Empowering users of web-based application to act effectively.
Used daily for 6-12 months
Reviewed 2019-04-03
Review Source: Capterra
Newired is a highly dynamic enterprise with full commitment to make the customer happy, learning fast from feedback from the field and supplying high quality software with guiding principles of code free (that is easy to learn), low invasive (that is very very low integration need) and build for security.
Newired is a highly dynamic enterprise with full commitment to make the customer happy, learning fast from feedback from the field and supplying high quality software with guiding principles of code free (that is easy to learn), low invasive (that is very very low integration need) and build for security.
Pros Newired Journey and Tips allows to inject tips and guidance directly into the web-application's user interface - specifically in the context they need. This can not only help new users and irregular users to use the application more effectively and thus ensuring correct usage and more effectiveness, but also reduces need for upfront training and load on support. What is especially nice is that the guidance can be across divers web-application empowering a smoother guided user experience. In a world where the rhythm of software changes / releases is ever more increasing parallel to the digitalization of ever more processes in companies driven by ever faster time to market needs, Newired may become key to keep users engaged and focused.
Cons As the software is disrupting in a way with current practices the “owner” of such software is not always clear. The business cases of its usage – even though it is always about user experience is varied as it affects various fields – ie. deployment, training, change initiatives, process “control”, support etc. On the other hand the aim of Newired is however always to ease the life of the user, which makes it very attractive.
Significantly reduce time and cost in training and time to market of new application
Pros Do you want to do a specific function and you don't know how? Newired helps you. Do you want to have a "journey" of the application you are using? Newired guides you through menus and functions step by step. Do you want to inform and train your users and customers about the new features available? Newired does it without expensive training sessions.
It is completely independent of the application to which it refers, and to which it adapts dynamically.
In complex application processes, it helps you to better understand what you are doing, sure that you are always doing the right thing.
Cons Because of the young age, it may be a bit slow in articulated and complex application flows. On the other hand, new releases that increase performance and functions are frequently available.
Reduct employee education costs and time to market
Pros The product is very Easy to use and Extremely Adaptable to my Enterprise needs; all technical engineer is able to configure rewired journey without education session.
Easy to create User Guide without modify the target application! It's very useful create User guide without have any knowledge about the technical part of a generic Web Application
Pros Easy to create User Guide without modify the target application! It's very useful create User guide without have any knowledge about the technical part of a generic Web Application
Cons Hard to manage if there are too much Journeys
• Newired helps transform virtually any web application into a more user-friendly environment to significantly reduce learning curves, speed up trainings and boost productivity.
• Easily create a variety of custom interactive guidance layers on top of any existing enterprise web application or website for any purpose or type of business.
• Reduce high bounce rates and lost and frustrated users by guiding users step-by-step through any complex task and providing contextual help.
• Make decisions based on real data with actionable insights including direct feedback from customers about their experience.
• Newired is 100% code-free, enabling users to customize their content and interactions with ease.
FAQs for Newired
Below are some frequently asked questions for Newired.
Q. What type of pricing plans does Newired offer?
Newired has the following pricing plans:
Starting from: $675.00/month Pricing model: Subscription Free Trial: Available (No Credit Card required)
Q. Who are the typical users of Newired?
Newired has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business
Q. What languages does Newired support?
Newired supports the following languages:
English
Q. Does Newired support mobile devices?
Newired supports the following devices:
We do not have any information about what devices Newired supports
Q. Does Newired offer an API?
No, Newired does not have an API available.
Q. What other apps does Newired integrate with?
Newired integrates with the following applications:
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