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Paychex Flex vs Rippling Comparison

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Good recommendations?

Rippling logo

Rippling

4.9

(3K)

99pts

Overview

Paychex Flex is a cloud-based payroll management platform which helps users manage payroll processing with automatic payroll...

Category Leaders

One place to run your global workforce—from payroll and expenses to devices and apps.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

1.5K

5

4

3

2

1

776

474

208

63

56

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

4.9

3K

5

4

3

2

1

2.7K

198

26

10

23

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

The implementation team was great when we were getting this started as they were very helpful and answered all of our questions.
This product was recommended by our CPA who uses it for his own office. That recommendation was good enough for us and it has proven to be an invaluable asset to our business.
Great service, great app, great website. User friendly, leaves me with no questions after checking my breakdowns every pay period.

Pros

We also appreciate that they are always moving forward with additions and improvements. This company is truly innovative and the best option out there today.
I love that Rippling makes payroll fun, with easy to use features to download documents, see paystubs, and fun design quirks that always bring a smile to my face.
Great product at a great value. Our transition from our previous product was seamless and changes are easy to make within program.

Cons

I never criticize publicly about an organization but this one was so very unprofessional and even made worse by the outrageous fees they charge.
It can be a problem to login to the work site which is frustrating when trying to clock in or clock out on time.
Just about everything else. Its not user-friendly, its customer service is terrible and we get so many complaints for employees, as the admin I have limited resources to help.

Cons

Rippling did not file my quarterly taxes and failed to pay federal taxes on payroll for a few staffers. I have been financially penalized by the government.
At this moment there are no aspects of this software that I dislike.
I have since transitioned to a new payroll provider that has had zero issue doing both those things correctly. Yet, I'm still being charged for Rippling despite them not doing their job correctly.
  • Vendor responds to reviews
  • Last review15 days ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features69
  • 360 Degree Feedback
  • 401(k) Tracking
  • ACA Reporting
  • API
  • Access Certification
  • Access Controls/Permissions
  • Access Management
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Applicant Tracking
  • Application Management
  • Approval Process Control
  • Approval Workflow
  • Assessment Management
  • Asset Tracking
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automatic Time Capture
  • Automatic User/Device Recognition
  • Background Screening
  • Benefits Administration Outsourcing
  • Benefits Dashboard
  • Benefits Management
  • Billable & Non-Billable Hours
  • Billable Items Tracking
  • Billing & Invoicing
  • Biometric Recognition
  • Budgeting/Forecasting
  • COBRA Administration
  • Calendar Management
  • Candidate Management
  • Candidate Profiles
  • Candidate Tracking
  • Careers Page
  • Check Printing
  • Collaboration Tools
  • Compensation Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Contractor Database
  • Contractor Management
  • Cost Tracking
  • Course Management
  • Course Tracking
  • Credential Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Security
  • Data Storage Management
  • Data Synchronization
  • Deduction Management
  • Deployment Management
  • Direct Deposit
  • Disability Insurance Administration
  • Discount Management
  • Document Management
  • Document Storage
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Email Management
  • Email Templates
  • Employee Benefits Administration
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Endpoint Management
  • Enrollments/Onboarding
  • Expense Tracking
  • FMLA Administration
  • Financial Management
  • For Accountants
  • For Cloud
  • For PEO/ASO
  • For Small Businesses
  • Goal Setting/Tracking
  • HIPAA Compliant
  • HR Management
  • HR Metrics Library
  • HSA/FSA Administration
  • Health Insurance Administration
  • Historical Reporting
  • IT Reporting
  • Identity Federation
  • Internal HR
  • Interview Management
  • Interview Scheduling
  • Inventory Management
  • Invoice Management
  • Job Description Management
  • Job Management
  • Job Posting
  • Labor Forecasting
  • Learning & Development
  • Leave Tracking
  • Life Insurance Administration
  • Messaging
  • Mobile Access
  • Mobile App
  • Monitoring
  • Move/Add/Change Options
  • Multi-Country
  • Multi-Factor Authentication
  • Multi-State
  • Multiple Billing Rates
  • Multiple Projects
  • Offboarding
  • Offline Time Tracking
  • Onboarding
  • Online Benefits Enrollment
  • Online Time Tracking
  • Organizational Charting
  • Orientation Workflow Management
  • Overtime Calculation
  • Password Management
  • Patch Management
  • Payment Processing
  • Payroll Management
  • Payroll Outsourcing
  • Payroll Reporting
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Policy Management
  • Privileged Account Management
  • Progress Tracking
  • Project Tracking
  • Provider Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Reporting
  • Real-Time Updates
  • Recruitment Management
  • Reminders
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Resume Parsing
  • Resume Storage
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Secure Data Storage
  • Security Management
  • Self Service Portal
  • Self-Service Access Request
  • Sick Leave Tracking
  • Single Sign On
  • Social Media Integration
  • Social Sign On
  • Software Management
  • Spend Analysis
  • Summary Reports
  • Synchronization Scheduling
  • Talent Acquisition
  • Task Management
  • Tax Compliance
  • Tests/Assessments
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timesheet Management
  • Training Management
  • Trend Analysis
  • Turnover Tracking
  • Two-Factor Authentication
  • Unified Directory
  • User Management
  • User Provisioning
  • Vacation/Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
  • Web-based Deployment
  • Wireless Internet Access Control
  • Workflow Management
  • Workforce Management
  • Total features195
  • 360 Degree Feedback
  • 401(k) Tracking
  • ACA Reporting
  • API
  • Access Certification
  • Access Controls/Permissions
  • Access Management
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Applicant Tracking
  • Application Management
  • Approval Process Control
  • Approval Workflow
  • Assessment Management
  • Asset Tracking
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automatic Time Capture
  • Automatic User/Device Recognition
  • Background Screening
  • Benefits Administration Outsourcing
  • Benefits Dashboard
  • Benefits Management
  • Billable & Non-Billable Hours
  • Billable Items Tracking
  • Billing & Invoicing
  • Biometric Recognition
  • Budgeting/Forecasting
  • COBRA Administration
  • Calendar Management
  • Candidate Management
  • Candidate Profiles
  • Candidate Tracking
  • Careers Page
  • Check Printing
  • Collaboration Tools
  • Compensation Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Contractor Database
  • Contractor Management
  • Cost Tracking
  • Course Management
  • Course Tracking
  • Credential Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Security
  • Data Storage Management
  • Data Synchronization
  • Deduction Management
  • Deployment Management
  • Direct Deposit
  • Disability Insurance Administration
  • Discount Management
  • Document Management
  • Document Storage
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Email Management
  • Email Templates
  • Employee Benefits Administration
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Endpoint Management
  • Enrollments/Onboarding
  • Expense Tracking
  • FMLA Administration
  • Financial Management
  • For Accountants
  • For Cloud
  • For PEO/ASO
  • For Small Businesses
  • Goal Setting/Tracking
  • HIPAA Compliant
  • HR Management
  • HR Metrics Library
  • HSA/FSA Administration
  • Health Insurance Administration
  • Historical Reporting
  • IT Reporting
  • Identity Federation
  • Internal HR
  • Interview Management
  • Interview Scheduling
  • Inventory Management
  • Invoice Management
  • Job Description Management
  • Job Management
  • Job Posting
  • Labor Forecasting
  • Learning & Development
  • Leave Tracking
  • Life Insurance Administration
  • Messaging
  • Mobile Access
  • Mobile App
  • Monitoring
  • Move/Add/Change Options
  • Multi-Country
  • Multi-Factor Authentication
  • Multi-State
  • Multiple Billing Rates
  • Multiple Projects
  • Offboarding
  • Offline Time Tracking
  • Onboarding
  • Online Benefits Enrollment
  • Online Time Tracking
  • Organizational Charting
  • Orientation Workflow Management
  • Overtime Calculation
  • Password Management
  • Patch Management
  • Payment Processing
  • Payroll Management
  • Payroll Outsourcing
  • Payroll Reporting
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Policy Management
  • Privileged Account Management
  • Progress Tracking
  • Project Tracking
  • Provider Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Reporting
  • Real-Time Updates
  • Recruitment Management
  • Reminders
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Resume Parsing
  • Resume Storage
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Secure Data Storage
  • Security Management
  • Self Service Portal
  • Self-Service Access Request
  • Sick Leave Tracking
  • Single Sign On
  • Social Media Integration
  • Social Sign On
  • Software Management
  • Spend Analysis
  • Summary Reports
  • Synchronization Scheduling
  • Talent Acquisition
  • Task Management
  • Tax Compliance
  • Tests/Assessments
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timesheet Management
  • Training Management
  • Trend Analysis
  • Turnover Tracking
  • Two-Factor Authentication
  • Unified Directory
  • User Management
  • User Provisioning
  • Vacation/Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
  • Web-based Deployment
  • Wireless Internet Access Control
  • Workflow Management
  • Workforce Management

Integrations

  • Total integrations110
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • Workable
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud
  • Total integrations278
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • Workable
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud

User reviews that mention these apps

SK
AvatarImg

Shalanne K.

Real Estate, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rippling logo

Rippling

Rippling Rocks! I am very happy with this new software. It is like a one stop shop!

Reviewed 2 years ago

I really like rippling over paychex. It is much easier to navigate and you can access your insurance benefits and 401K and log in to YARDI through there. It is much more effective when it comes to time management. I love it!

Pros

I like the overall software program. It is much easier to navigate then paychex flex.

Cons

When you have a task to complete it is kinda hard to navigate and get to the spot that is saying you have a task to complete. I am not sure if I explained that good but it is not a big deal. I like it overall so ya thanks! Have a great day.

SY
AvatarImg

Sara Y.

Telecommunications, 501-1,000 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rippling logo

Rippling

Rippling puts other systems to shame

Reviewed 4 years ago

In the past, I have used all kinds of software for HR & IT purposes, including but not limited to Lever, Greenhouse, UtilityPro, Bamboo, PayChex Flex, and Fidelity Solutions. Yet, Rippling by far was the easiest to use for myself. I didn't need any coaching or training because it was pretty straight forward from the start.

Pros

The system's user-friendly interface makes it easy to navigate and toggle between different functions and capabilities. I also like the design of the website's portal. Simple, sweet, and aesthetically appealing to the eye.

Cons

Upon logging in for the first time, it forced me to set up Two Factor Authentication (2FA) via Google Authenticator or Duo Mobile which was a minor annoyance. I wished that it could have sent my phone a numerical digit code instead because I have too many apps on my iPhone.

IF
AvatarImg

Isabel F.

Machinery, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rippling logo

Rippling

Rippling gets better

Reviewed 3 years ago

Switched from Paychex, this is very user friendly, all the fields easy to complete/find.

Pros

All in one. HR administration, benefits, payroll.

Cons

Too many reminders of task that are not very important.

SG
AvatarImg

Sean G.

Computer Software, 51-200 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rippling logo

Rippling

Easiest app for benefits I have ever used

Reviewed 4 years ago
Pros

Access to all my info is within the touch of button. Really simple to use and is laid out in a nice interface. Works great on mobile and web.

Cons

Not all the apps available online are available in mobile app (e.g. Insurance, flex spending) so you still have to use website.

AvatarImg
AvatarImg

Allison B.

Hospital & Health Care, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Rippling logo

Rippling

BUYER BEWARE!!!! Improper benefits administration, auto-approves 7 days before paydate

Reviewed 3 years ago

ABSOLUTE WORST PAYROLL PROVIDER I've ever used. Had no idea my state's attorney general has an open investigation.

Pros

The dashboard is user friendly and aesthetically pleasing, but the product itself does not work. Compared to ADP, Paylocity, Quickbooks Payroll, and Paychex... it doesn't offer anything of greater value.

Cons

I would give 0 stars if I could. Improperly managed my organization's benefit deductions. Made false promises and fixed nothing. As a result, stuff under-paid their benefits by thousands of dollars. Worked with "customer support" for 6 months without resolution. There is no live support or tech support. If you can somehow get a live person in a chat, they will just send you "help" articles rather than answering your questions. They also withdraw payroll 7-10 days before scheduled pay date and place the payroll money in their own account to collect interest. If you want to change your payroll 5 days before pay date - forget it - your staff will get paid on the following Monday.

Mb
AvatarImg

Michael b.

Automotive, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rippling logo

Rippling

Rippling review

Reviewed 4 years ago

From initial use and maintenance on my accounts, everything has been very simple. Much better then the ADP and Paychex software I was using beforehand.

Pros

Ease of use and intuitiveness. Everything is available at your fingertips in seconds.

Cons

Nothing yet, I have only been a user of the software for 2 months and so far have not seen anything i would improve.

AK
AvatarImg

Angela K.

Financial Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rippling logo

Rippling

Great Product

Reviewed 4 years ago

Overall, Rippling is a great tool if you are looking to streamline your processes and want a great support team at your side.

Pros

Rippling is very easy to use. What i like most is the support team is always working to add new features and really listens to their customers about what they need.

Cons

Rippling is just coming out of it's start up phase and is still adding more and more features that a more robust system like a Paychex or ADP already has.

CH
AvatarImg

Caroline H.

Financial Services, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Rippling logo

Rippling

Buyer Beware! Empty promises and no support

Reviewed 5 years ago

It has been terrible. Our implementation manager was pretty good but since then the support team is non-responsive (most requests take 48 hours to hear back) and the help center on the site is terrible. There are additional features you can turn on like custom fields but there is no training on how to do this and unless you know what you are looking for, you would never know where to find it.

Pros

Leaving Paychex we were really excited at the prospect of being able to have payroll, HR and benefits all in one place. In all of the demos we did, Rippling seemed slick and we loved all of the "add-on" possibilities.

Cons

We knew changing payroll companies would be a challenge but it really has been one problem after another! We have a mixture of 1099 and W2 employees which they told us they could do but it has been a payroll nightmare! All of the "add-ons" that we saw in the demo are not native to Rippling, they are partners that you can subscribe to and feed into Rippling. They typically only sync names.

RR
AvatarImg

Ralston R.

Marketing and Advertising, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rippling logo

Rippling

Rippling is a winner

Reviewed 3 years ago

My overall experience has been an outstandingly positive one. Rippling has exceeded all my expectations. The software is easily the best one that I have used so far.

Pros

The payroll and benefits administration features are favorite of mine. I have used ADP NOW, Ceridan, Paycom and Paychex and Rippling is the most user friendly software among the ones I listed above. Also, Rippling makes benefits administration a walk in the park.

Cons

I love all the features that I have used so far. I can't find anything that I don't like about the software.

AA
AvatarImg

Ayanna A.

Public Relations and Communications, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Rippling logo

Rippling

Raising the Bar with Rippling

Reviewed a year ago
Pros

I enjoy how easy Rippling is for me as a user when it's time for annual benefit enrollment, managing and tracking my flex spending expenditures and tracking time off for me and my direct report. Everything is very intuitive and seamless.

Cons

Would love to have the option of 1:1 customer service for all users--there have been times when I've been in a pickle and I've had to bug my colleague, who is the administrator.

gc
AvatarImg

grace c.

Real Estate, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rippling logo

Rippling

So easy to use

Reviewed 3 years ago

Rippling is easy to use, all function under one application/program unlike certain ones I have used in the past (one wrong move, you are locked out of the program)

Pros

This software is super easy to use, everything is intuitive, no need to guess what is and what isn't if one click on a button. I can track my time, request time off, see balance of my Flex account, no need to clock in or out (this is a blessing, absolute hate doing that), etc...

Cons

so far, I have not encountered any yet. everything is just so easy.

AvatarImg
AvatarImg

Kaylee H.

Construction, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Rippling logo

Rippling

Falls Short in Every Facet

Reviewed 3 years ago

In having experience with ADP, Paychex, and Dominion Payroll services my experience with Rippling was by far the worst of any other company I experienced. Customer support is only available for 'surface software issues,' for example finding the location of a document. For any REAL issues i.e. state withholding discrepancies, UIA missed payments, report generation; Rippling falls short in EVERY way....

Pros

The product interface is clearly labeled.

Cons

The software is certainly simplified for use; unfortunately the software is so simplified it becomes difficult to navigate with an inability to toggle between similar tabs, filters are automatically reset when leaving a screen, and separation details are not sufficient for state UIA reporting.

HG
AvatarImg

Haley G.

Political Organization, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Rippling logo

Rippling

Overall Review of Rippling

Reviewed a year ago

Overall our experience has been very positive and we have a lot of love for Rippling as a system. It is by no means perfect, but it has been very good to us! My advice, should you choose Rippling, would be to take your time, plan ahead, and lean on their team to support you through the process.

Pros

The full-service payroll is leagues above anything else I’ve used. It is intuitive, user-friendly, and customizable. Rippling is also a great support for maintaining compliance with pay and taxes, which is helpful when you have limited staff. For reference, I have used Paychex, ADP, and Gusto. The ease of use for employees is really great. Our staff were a little hard to get on the Rippling train,...

Cons

Regional insurance providers aren’t always supported in the Benefits Administration application. We have a regional provider with some unique waiting periods and, unfortunately, Rippling cannot support that at this time. What this means is that we handle our healthcare insurance manually, which is a real pain. With innovation comes lots of changes and they are sometimes hard to keep up with. Rippling...