Paychex Flex Pricing, Features, Reviews & Comparison of Alternatives

Paychex Flex

Payroll & HR solutions

4.07/5 (1,011 reviews)

Paychex Flex overview

What is Paychex Flex?

Paychex Flex is a cloud-based payroll management system which helps users manage payroll activity with payroll processing technology, built-in safeguards and automatic payroll tax calculation, payment, and filling, as well as reporting and analytics tools.

Accessible from any desktop or mobile device via single sign-on, Paychex Flex aims to help users spend less time keying duplicate information across multiple systems and more time focusing on what matters most to their business.

Employees can check retirement balances, update allocations, and punch in and out to record their time and attendance, as well as enroll, view and update benefis information. Users also have quick and central access to policies, procedures, employee documents and paystubs. Paychex Flex helps users make informed decisions with more than 160 standard reports and dashboards, plus fully customizable and configurable reports.

Paychex solutions includes 24/7 U.S. based support and the option to work with a dedicated HR professional. Paychex employs over 100 analysts to track changes to regulations, taxes, and laws, so users and their businesses can respond proactively to changes.
www.paychex.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Paychex Flex screenshot: Applicant TrackingIntroducing Paychex FlexPaychex Flex screenshot: Retirement DataPaychex Flex screenshot: Simple Payroll ProcessingPaychex Flex screenshot: Employee Snapshot

Paychex Flex user reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.0
  4.1
  3.9
James Dubinsky Jr

Better than the competition, and it's secure

Used daily for 2+ years
Reviewed 2019-01-14
Review Source: Capterra

This system was preferred before switching to ADP, however their cost at the time resulted in us switching to ADP

Pros
I like the fact they require two factor authentication. Their customer service used to be good and is still decent compared to ADP. Their system can be fully customized for reports and coding purposes. Their reporting is much better than ADP

Cons
Their support has gone down hill in the last year in addition to their pricing is about 20% higher than ADP on most items. Lacks an employee portal standard on all plans

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Eric Stine

Everything we need and more

Used daily for 2+ years
Reviewed 2019-09-17
Review Source: Software Advice

Paychex Flex has cut the time we spend processing payroll requests in half, if not more. Giving employees the ability to make most changes on their own allows our Payroll Admin to focus on other parts of the business that require more attention.

Pros
I love that I can get new employees set up as users during their onboarding, then this becomes their one-stop-shop for all things payroll. They can access this site to get their pay stubs, make changes to their direct deposit, enroll/change health benefits, and even make adjustments to their 401k plans.

Cons
The only real con I have found with this system is that employees can not make changes to their mailing addresses themselves. They are still required to fill out a form for our Payroll Admin and he has to call Paychex to make the change. This seems like something simple that employees should be able to do themeselves.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rebecca Shaw

Amazing Customer Service & Affordable

Used monthly for 1-2 years
Reviewed 2021-01-05
Review Source: Capterra

Highly recommended company! Easy to work with and very affordable for a small business owner.

Pros
[SENSITIVE CONTENT HIDDEN] is an amazing sales representative who also manages my account. He is unbelievable in his response time and ease to work with. The payroll management is very affordable.

Cons
I had a few glitches with miscommunication with someone servicing my account but [SENSITIVE CONTENT HIDDEN] was there to instantly rectify the mistake.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Adam Jones

Unfortunately, the UI is awful and has a steep learning curve

Used daily for 1-2 years
Reviewed 2019-10-08
Review Source: Capterra

Pretty bad if I'm being honest. If we were to pick software again, we would pick someone else.

Pros
The customer service is helpful, although I wish I didn't have to call them as much as I do.

Cons
It's surprising to me that this company is a big competitor in this space. I think their software is extremely difficult to learn how to use and graphically looks like it was made in Windows 95. I use the administrative side mostly and have people coming to me all the time with questions because it's not easy or intuitive enough to learn on your own. Software should be created and designed so that it's easy enough for people to pick up and start using immediately. PayChex Flex is not one of those softwares.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Elisa Bohanan

Paychex Flex for Small Business

Used weekly for less than 6 months
Reviewed 2020-09-30
Review Source: Capterra

My overall experience with the software has been positive. I can run payroll very quickly and everything comes back in a digital format for me to save, upload, or print for my records. They also have amazing customer service which they make personal and memorable.

Pros
The software is very user friendly and easy to navigate. There isn't anything hidden or difficult to figure out. Users can easily manipulate the software without guidance because everything is clear and concise.

Cons
I have not found anything about the software that was challenging or difficult to figure out, so far, the platform is everything a small business needs to get started with payroll.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Paychex Flex pricing

Pricing options
Subscription
View Pricing Plans

Contact Paychex for detailed pricing.

Paychex Flex features

Applicant Tracking
Automatic Notifications
Customizable Reporting
Employee Onboarding
Recruitment Management
Reporting & Statistics
Self Service Portal

API (566 other apps)
Activity Dashboard (504 other apps)
Activity Tracking (286 other apps)
Customizable Branding (327 other apps)
Data Import/Export (318 other apps)
Employee Database (315 other apps)
Employee Management (367 other apps)
Employee Portal (271 other apps)
Employee Self Service (263 other apps)
Performance Management (258 other apps)
Real Time Reporting (279 other apps)
Reminders (279 other apps)
Third Party Integration (400 other apps)

Videos and tutorials

Additional information for Paychex Flex

Key features of Paychex Flex

  • 401(k) tracking
  • Deductions management
  • Tax management
  • Built-in safeguards
  • Automatic payroll tax calculation, payment & filling
  • Retirement data
  • Multiple employee pay options
  • Labor distribution
  • Wage garnishment payments
  • Direct deposit
  • Workers' compensation report
  • Employee financial wellness program
  • Business insurance
  • Payment processing
  • Business loans
  • Accounting integration
  • Automatic notifications
  • Compliance management
  • Custom analytics & reporting
  • General ledger service
  • HR management
  • General ledger service
  • Payroll management
  • Records administration
  • Time & attendance
  • Recruiting management
  • Health insurance
  • Applicant tracking
  • Time clock
  • Employment screening services
  • Reporting & analytics
  • Self service portal
  • Hiring & onboarding
View All Features

Benefits

Self-service portal allows employees to access, and view, payroll information like paystubs and W-2s conveniently online.
Automatic notifications serve to alert users to potential payroll issues.
Intuitive, user-friendly interface aims to make running payroll simple.
Native mobile apps for iOS and Android give users the flexibility to manage payroll activity on the go.
Offers 24/7 tech support from experienced professionals.