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Paychex Flex Logo

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Payroll & HR solutions

(18)

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Paychex Flex Pricing, Features, Reviews and Alternatives

Paychex Flex FAQs

How do I clock in on Paychex Flex?

Depending on the time clock your company uses, you can clock in using a PIN code, proximity card, fingerprint scan, or iris scan, to log your working hours in Paychex Flex. The Paychex Flex Time mobile app for Android and iOS also lets you punch in and out, if enabled by your company.

These products have better value for money


How do I request time off on Paychex Flex?

Time off can be requested from the Employee Dashboard in Paychex Flex Time, in the Time Off section, as long as your company has enabled this functionality.


What level of support does Paychex Flex offer?

Paychex Flex includes an in-app help center with how-to tutorials, step-by-step instructions, and videos, and Paychex also offers webinars, in-app live chat, and phone support during US working hours.


How do I log in to Paychex Flex?

Log into Paychex Flex on the web or through the Android or iOS mobile apps. Enter your username and password to log into the app.


What is the difference between Paychex and Paychex Flex?

Paychex Flex is an all-in-one technology platform for payroll and HR that allows employees to access and manage their personal information, pay stubs, W2 forms, and more. Paychex provides payroll services, HR services, employee benefits, business insurance, and employee time clocks, in addition to the Paychex Flex platform and apps.


How does Paychex Flex work?

Paychex Flex works by connecting HR administrators and employees through an all-in-one platform where employees can access and manage their personal details, pay stubs, and W-2 forms, and administrators are able to process payroll, manage employee profiles, and generate reports.


How do I process payroll on Paychex Flex?

The Payroll Center lists all payrolls you are responsible for - click on Begin next to the required payroll. The payroll grid can be customized to suit different business needs and filtered by employee or department for adding or editing salary amounts, hours worked, or hourly pay rates. Running totals are listed at the top of the page, and in the next step you can review worked hours and amounts paid, see a list of employees with no worked hours on this payroll, and access in-depth preprocessing reports. When the payroll is submitted, Paychex Flex holds the data for 15 minutes in case any edits are required, then automatically processes the payroll and notifies users.

Paychex Flex product overview

What is Paychex Flex?

Paychex Flex is a cloud-based payroll management system which helps users manage payroll activity with payroll processing technology, built-in safeguards and automatic payroll tax calculation, payment, and filling, as well as reporting and analytics tools.

Key benefits of using Paychex Flex

  • Self-service portal allows employees to access, and view, payroll information like paystubs and W-2s conveniently online.
  • Automatic notifications serve to alert users to potential payroll issues.
  • Intuitive, user-friendly interface aims to make running payroll simple.
  • Native mobile apps for iOS and Android give users the flexibility to manage payroll activity on the go.
  • Offers 24/7 tech support from experienced professionals.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Email/Help Desk
    Chat
    Phone Support

    Training options

    Live Online
    In Person
    Documentation
    Webinars

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    Paychex Flex pricing information

    Value for money

    4.0

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    1.5K

    Starting from

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    Free plan
    Subscription
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    Value for money contenders

    Paychex Flex features

    Functionality

    4.1

    /5

    1.5K

    Total features

    68

    12 categories

    Most valued features by users

    Reporting/Analytics
    Self Service Portal
    Reporting & Statistics
    Alerts/Notifications
    Customizable Reports
    Employee Database
    Reminders
    Real-Time Reporting

    Functionality contenders

    Paychex Flex users reviews

    Overall Rating

    4.2

    /5

    1.5K

    Positive reviews

    79

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.8/10
    Rating distribution

    5

    4

    3

    2

    1

    771

    473

    208

    63

    56

    Pros
    The implementation team was great when we were getting this started as they were very helpful and answered all of our questions.
    This product was recommended by our CPA who uses it for his own office. That recommendation was good enough for us and it has proven to be an invaluable asset to our business.
    Great service, great app, great website. User friendly, leaves me with no questions after checking my breakdowns every pay period.
    Cons
    I never criticize publicly about an organization but this one was so very unprofessional and even made worse by the outrageous fees they charge.
    It can be a problem to login to the work site which is frustrating when trying to clock in or clock out on time.
    Just about everything else. Its not user-friendly, its customer service is terrible and we get so many complaints for employees, as the admin I have limited resources to help.

    Overall rating contenders

    DM
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    Deborah M.

    Director

    Retail, 1-10 employees

    Review source

    Overall Rating

    Paychex Flex Review: Paychex Flex Rocks

    Reviewed 2 months ago

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    Destiny E.

    Marketing Communications Director

    Financial Services, 51-200 employees

    Review source

    Overall Rating

    Managing team schedules is so easy now

    Reviewed 4 years ago

    Transcript

    Destiny E.: My name is Destiny, and I'm a communications director in the higher education industry, and...

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    Victoria B.

    Consumer Services, self-employed

    Used weekly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great payroll and hr employer/employee program

    Reviewed a year ago

    Overall I've had no problems with paycheckflex really other than the direct deposit not transferring over from my job profiles but other than that it's been a really awesome experience it's been easy to use friendly and just great it's very useful and I do appreciate the software and I continue to use it to this day

    Pros

    On some pros are that it's easy to use the interface is set up really user friendly it's sectioned off and your different jobs you know your pay your schedule your onboarding your your stuff you need to complete for HR or assignments places to message people ask questions you can view when your check gets deposited or written how many hours you worked all sorts of things like that and your vacation...

    Cons

    Honestly the only thing I don't like is if you have multiple employers on there and you put in your direct deposit information for one it does not automatically carry over to another job if you have multiple jobs at the same time so there for a minute I was getting a hard check because I thought that that information that I just entered for a previous in my other employer that I'm still working would go through to my next account but it does not you have to manually re-enter that

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    Sara B.

    Hospital & Health Care, 5,001-10,000 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Paychex Flex is a simple and straightforward system

    Reviewed a year ago

    Paychex Flex's interface has always been straightforward to use; the admin dashboard is full of useful information and it's impossible to miss any updates or notifications. Our less technically-inclined staff members have no trouble navigating the user dashboard.

    Pros

    I manage the company's administrative tasks, including Payroll, Onboarding, and HRS. There is no way to overstate the amount of time it has saved me. About 5 minutes are all I need to do payroll, and that's only when there's a new employee.

    Cons

    The ability to look at Payroll records dating back more than two years. There are numerous Payroll Representatives. Inconveniently, I have to deal with a separate point person for each functionality.

    AL
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    Aline L.

    Medical Devices, 11-50 employees

    Used weekly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    One-stop shop, but not very customizable

    Reviewed 5 years ago
    Pros

    It is very convenient to have access to the phone application, so you can access information and even run payroll from anytime / anywhere. The add-on Stratustime allows you to track the non-exempt employees' hours and feeds directly into the payroll system.

    Cons

    Entering one-off payroll data such as expense reimbursement or a medical insurance payback has to be done at the individual level through individual checks. it is difficult to customize access such as giving access to managers to accrue CTO days only, or giving them access to some HR info (number of vacation days, salary) without giving them access to all of it. Also, the marketing is a little aggressive, the company offers so many other side services (writing your employee handbook, offering 401k, etc) that they call you too often with too many proposals, often different people for the same products.

    KH
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    Kari H.

    Veterinary, 1-10 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Could be more intuitive

    Reviewed 2 months ago
    Pros

    I like the ability to clock in and keep track of my time card and pay details in one place.

    Cons

    It’s not always the easiest to navigate through the multiple menus to find what I’m looking for.

    FS
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    Faith S.

    Farming, 501-1,000 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The customer support team for this software is so cool. Focused to assisting.

    Reviewed 8 months ago

    Very wide coverage of benefits. Paychex Flex is a game changer.

    Pros

    The customer support team really gave me an overwhelming experience. The assistance they gave at a time I was almost giving up on setting up the software was so satisfying. Ever since they assisted me, Paycheck Flex has been an easy to use software. Extremely helpful in payment management. It provides a great overview of my work and helps in creating a wonderful work environment.

    Cons

    Five stars worth of performance. Nothing is challenging with Paychex Flex.

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