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Paychex Flex Pricing, Features, Reviews and Alternatives

Paychex Flex product overview

What is Paychex Flex?

Paychex Flex is a cloud-based payroll management system which helps users manage payroll activity with payroll processing technology, built-in safeguards and automatic payroll tax calculation, payment, and filling, as well as reporting and analytics tools.

Key benefits of using Paychex Flex

  • Self-service portal allows employees to access, and view, payroll information like paystubs and W-2s conveniently online.
  • Automatic notifications serve to alert users to potential payroll issues.
  • Intuitive, user-friendly interface aims to make running payroll simple.
  • Native mobile apps for iOS and Android give users the flexibility to manage payroll activity on the go.
  • Offers 24/7 tech support from experienced professionals.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Email/Help Desk
    Chat
    Phone Support

    Training options

    Live Online
    In Person
    Documentation
    Webinars

    Paychex Flex features

    Functionality

    4.0

    /5

    1.1K
    Total Features55 9 categories

    Most valued features by users

    Reporting/Analytics
    Self Service Portal
    Reporting & Statistics
    Alerts/Notifications
    Employee Database
    Customizable Reports
    Real Time Reporting
    Reminders

    Functionality contenders

    Paychex Flex users reviews

    Overall rating

    4.1

    /5

    1.1K

    Positive reviews

    76%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.71/10
    Rating distribution

    5

    4

    3

    2

    1

    485

    351

    172

    52

    40

    Pros
    This product was recommended by our CPA who uses it for his own office. That recommendation was good enough for us and it has proven to be an invaluable asset to our business.

    RG

    Rachel G.

    Great service, great app, great website. User friendly, leaves me with no questions after checking my breakdowns every pay period.

    Meagan O.

    We are a month into the implementation process with Paychex and just processed our very first payroll. So far the experience with Paychex and their implementation team has been outstanding.

    MF

    MIRANDA F.

    Cons
    I never criticize publicly about an organization but this one was so very unprofessional and even made worse by the outrageous fees they charge.

    JC

    Joyce C.

    It can be a problem to login to the work site which is frustrating when trying to clock in or clock out on time.

    AR

    Anonymous Reviewer

    Just about everything else. Its not user-friendly, its customer service is terrible and we get so many complaints for employees, as the admin I have limited resources to help.

    Courtney F.

    Overall rating contenders

    Overall Rating

    Managing team schedules is so easy now

    Reviewed a year ago

    Transcript

    Destiny E.: My name is Destiny, and I'm a communications director in the higher education industry, and...

    Kenneth L.

    Senior Product Manager

    Financial Services, 11-50 employees

    Review source

    Overall Rating

    Paychex Flex: a Necessary Evil?

    Reviewed a year ago

    Transcript

    Kenneth L.: My name is Kenneth. I'm a senior product manager. I work in the financial industry firm....

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Calm in a sea of changing regulations

    Reviewed 7 months ago

    We had considered hosting our own payroll, however, with the craziness of COVID and regulations we are very happy we chose a partner provided and supported solution. Saves us time chasing new regulations and forms and the dreaded amendments.

    Pros

    The customer service makes the product easy to use. The support makes the product as with many payroll software products it will do what you want you just have to find the right entry and set up.

    Cons

    At times its so complete it can be overwhelming to find some less used features you had found before. Again they are all like this but the customer support makes this a breeze as you can actually talk to a human being that listens and helps.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend3/10

    Share this review:

    Simple payroll & employee management system, ideal for small businesses.

    Reviewed a month ago

    If you don't need accurate time clock functionality, Paychex Flex is a great way to have a payroll processing solution.

    Pros

    The ease of use is the key selling point for Paychex Flex. As a small business owner with little to no HR/Accounting experience, Paychex made payroll and employee management simple and easy.

    Cons

    Their employee app and time/attendance functionality is terrible. Time clocks were never accurate, difficult to correct, and is the reason we switched providers.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Sold on features that never worked correctly

    Reviewed 2 months ago

    Previously, our payroll was completed in house. We were sold on Paychex being a one-stop shop that would save us time and have everything flow seamlessly in one system. Unfortunately, that never happened. We had issues with the payroll implementation that were never actually resolved. We switched to Paychex for employee insurance, and spent over six months trying to correct the errors.

    Pros

    I enjoyed the ease of using the software and report options.

    Cons

    Our biggest issue with the software was based on the needs of our company. As a non-profit we have multiple funding streams in which employees may work. After communicating with the payroll implementation team, we set up the system as advised. Several months after we went live, the inaccurate setup caused errors in our general ledger reports, and I personally had to key journal entries of over 1,000 lines bi-weekly just to get the information accurately recorded in our general ledger software. This added one to two days of work onto my already hectic schedule. When we asked to change the setup, we were told that it would take too much time and wouldn't be possible, even though we were paying thousands of dollars a month for this service.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Good product, easy to use

    Reviewed 16 days ago
    Pros

    We've used several different payroll processors and this was the easiest one when it came to entering our employees hour each week. I'm surprised how difficult and convulted other companies make it, but Paychecx stood out for the ease. And that matters when you have 20+ employees to enter each week. You want it to go quick, and Paychex did.

    Cons

    We weren't crazy about getting paper checks. We had been used to Next Day Air delivery from a past company and Paychex paper checks were a courier and came at inconsistent times. May not seem like a big deal, but employees want their checks early to deposit at lunch and if they arrive late employees get antsy. We had people tell us they would stop working until their check was in hand. Luckily it wasn't a huge issue, as most people chose direct deposit.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Takes the fuss out of payroll

    Reviewed 2 months ago

    It has been a wonderful resource over the past 10+ years for our small home health care business.

    Pros

    Ease of use. Able to add more than one admin and give that person full control too. Able to use the app on the go.

    Cons

    You can't manually set up certain benefits which would be helpful if you know what you want. WE have a PTO benefit that we are still trying to work out the kinks for.

    Paychex Flex FAQs and common questions

    Depending on the time clock your company uses, you can clock in using a PIN code, proximity card, fingerprint scan, or iris scan, to log your working hours in Paychex Flex. The Paychex Flex Time mobile app for Android and iOS also lets you punch in and out, if enabled by your company.


    Time off can be requested from the Employee Dashboard in Paychex Flex Time, in the Time Off section, as long as your company has enabled this functionality.


    Paychex Flex includes an in-app help center with how-to tutorials, step-by-step instructions, and videos, and Paychex also offers webinars, in-app live chat, and phone support during US working hours.


    Log into Paychex Flex on the web or through the Android or iOS mobile apps. Enter your username and password to log into the app.


    Paychex Flex is an all-in-one technology platform for payroll and HR that allows employees to access and manage their personal information, pay stubs, W2 forms, and more. Paychex provides payroll services, HR services, employee benefits, business insurance, and employee time clocks, in addition to the Paychex Flex platform and apps.


    Paychex Flex works by connecting HR administrators and employees through an all-in-one platform where employees can access and manage their personal details, pay stubs, and W-2 forms, and administrators are able to process payroll, manage employee profiles, and generate reports.


    The Payroll Center lists all payrolls you are responsible for - click on Begin next to the required payroll. The payroll grid can be customized to suit different business needs and filtered by employee or department for adding or editing salary amounts, hours worked, or hourly pay rates. Running totals are listed at the top of the page, and in the next step you can review worked hours and amounts paid, see a list of employees with no worked hours on this payroll, and access in-depth preprocessing reports. When the payroll is submitted, Paychex Flex holds the data for 15 minutes in case any edits are required, then automatically processes the payroll and notifies users.

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