Paychex Flex Pricing, Features, Reviews & Comparison of Alternatives

Paychex Flex

Payroll & HR solutions

4.07/5 (896 reviews)

Paychex Flex overview

Paychex Flex is a cloud-based payroll management system which helps users manage payroll activity with payroll processing technology, built-in safeguards and automatic payroll tax calculation, payment, and filling, as well as reporting and analytics tools.

Accessible from any desktop or mobile device via single sign-on, Paychex Flex aims to help users spend less time keying duplicate information across multiple systems and more time focusing on what matters most to their business.

Employees can check retirement balances, update allocations, and punch in and out to record their time and attendance, as well as enroll, view and update benefis information. Users also have quick and central access to policies, procedures, employee documents and paystubs. Paychex Flex helps users make informed decisions with more than 160 standard reports and dashboards, plus fully customizable and configurable reports.

Paychex solutions includes 24/7 U.S. based support and the option to work with a dedicated HR professional. Paychex employs over 100 analysts to track changes to regulations, taxes, and laws, so users and their businesses can respond proactively to changes.
www.paychex.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Paychex Flex screenshot: Simple Payroll ProcessingIntroducing Paychex FlexPaychex Flex screenshot: Employee SnapshotPaychex Flex screenshot: Applicant TrackingPaychex Flex screenshot: Retirement Data

Paychex Flex reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.0
  4.1
  4.0
Eric Stine

Everything we need and more

Used daily for 2+ years
Reviewed 2019-09-17
Review Source: Software Advice

Paychex Flex has cut the time we spend processing payroll requests in half, if not more. Giving employees the ability to make most changes on their own allows our Payroll Admin to focus on other parts of the business that require more attention.

Pros
I love that I can get new employees set up as users during their onboarding, then this becomes their one-stop-shop for all things payroll. They can access this site to get their pay stubs, make changes to their direct deposit, enroll/change health benefits, and even make adjustments to their 401k plans.

Cons
The only real con I have found with this system is that employees can not make changes to their mailing addresses themselves. They are still required to fill out a form for our Payroll Admin and he has to call Paychex to make the change. This seems like something simple that employees should be able to do themeselves.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Erin S.

Paychex Flex gives me peace of mind

Used weekly for 2+ years
Reviewed 2017-10-13
Review Source: Software Advice

Overall, I have been very pleased with Paychex as a company and their online platform, Paychex Flex.  I have the peace of mind that our payroll is in capable hands. 

Pros
It is easy to use and it gives me a peace of mind that our company's payroll is in capable hands. Their customer service is great. Each customer has a dedicated payroll specialist, so every time I have a question I am talking to the same person. Our payroll specialist has always been very helpful any time I have had weird situations or questions. Paychex withholds all the appropriate taxes for both the employee and employer and then files them when the appropriate government entities. Our business is located Ohio, which has a complex tax structure including both state and local taxes. Paychex has saved me so much time and stress.

Cons
I wish that Paychex Flex tracked pay increases. That is the only thing that I liked better about our previous payroll provider. Our previous payroll provider had a tab that showed an employee's salary history and the date of each raise. Paychex Flex does not have this, so I have to track it separately. I wish they had a more intuitive reporting function. The standard payroll reports are laid out very well and are very easy to run, but if I need to run a report that it out of the ordinary, I usually end up calling my payroll specialist because I can't find the report. To be fair, the couple of times this has happened I have been looking for a report having to do with workers comp and since workers comp is run by a government entity in Ohio it has some added complexities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Peter Schultz

Paychex has FINALLY gotten it right

Used weekly for 2+ years
Reviewed 2017-11-07
Review Source: Capterra

Payroll reports for my clients are at my fingertips!

Pros
Paychex FLEX is easy to navigate, fast at loading reports and pages, and gives you access to what you need. As an accountant it is vital for me to be able to have access to the reports and items I need to get accounting and taxes done without having to jump through hoops to get that information. Many payroll firms make this task frustrating and time consuming. With Paychex FLEX I have one log in for all of my clients and can easily navigate to the company and reports that I need every month or at year-end within a few minutes (including the login process).

Cons
One thing I don't like is that the default view for reports is set to the last 90 days. Many times, especially dealing with tax forms, I need reports that were created more than 90 days ago. Also, since the newest reports go to the top of the list you already have the most recent reports at the top. Why not default to the past year and then just let me filter down to a smaller group of reports if that's what I want? Other than that small gripe, they have done a lot to improve their FLEX format. When it was first released everyone hated it but it has finally been improved to the point that it is extremely usable. The problem is that it seems like every time they get things just right they move to a new platform and "upgrade" their systems. I understand that this might be a necessary evil but it sure does cause a lot of growing pains for the end-user.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Candace Eason

Paychex Flex the next best electronic payroll system!

Used daily for 6-12 months
Reviewed 2018-04-09
Review Source: Capterra

The benefits of using Paychex Flex software is that the product is available online to users. Other benefits include being able to select a specific payment plan or subscription suitable for the company to aid the human resources aspects of payroll. Additional benefits include accessing a dashboard with all employee information to be edited or submitted at once. More benefits of utilizing Paychex Flex include developing quick reports such as payroll statistics. Paychex Flex is a good tool to administer payroll for your company.

Pros
Paychex Flex is an online software that human resources personnel can utilize for payroll. Paychex Flex has various subscriptions that company's can select depending on the types of features. Paychex Flex offers an employee dashboard that requires an username, password, and pin number. Paychex Flex allows users to disburse amounts of funds to contractors, employees, vendors, and sponsors. Paychex Flex offers tools, tutorials, and customer support related to the online library and overall application.

Cons
Paychex Flex requires a new verification code upon logging into the dashboard. Users listed in the Paychex Flex may not be deleted depending on administrative rights to complete such an action. Paychex Flex may provide usernames and passwords to administrators and not employees, thus employees may not be able to update time card electronically. Paychex Flex allows time card adjustments to be made by the administrator. Paychex Flex allows payroll adjustments to be made by the administrator.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Amy Stevens

Paychex Flex is a robust payroll solution that can accommodate almost any payroll need.

Used weekly for 1-2 years
Reviewed 2018-07-26
Review Source: Capterra

Pros
Together with the company's team of payroll specialists, Paychex Flex is an effective payroll solution for small and large companies alike. As administrator for a small company, I appreciate having permissions to manage my company's staff in the tool while allowing the payroll specialist from Paychex to key in the biweekly payroll data. This delegation of duties gives me control over the the job functions that are most important to me. The General Ledger integration with QuickBooks Online is configurable and works well once set up to meet your business needs. The 3rd party integrator's staff is professional and diaplays an expert knowledge of both Paychex Flex and Quickbooks. What I like most about Paychex Flex is that our tax returns and payments at the Federal level and for most states are done for us automatically.

Cons
The browser interface is unattractive and not always self explanatory. The client id, which is needed on all email correspondence with your payroll specialist and is displayed on the banner at the top of the screen, cannot be copied and pasted into emails. The filter feature on the Person screen doesn't work consistently, and I frequently have to reapply the same filter so that only active staff appear. Online help for the software can be misleading or inaccurate. After following instructions for 1) giving access to staff and 2) adding a new state for withholdings, without success, I learned from my payroll specialist that I didn't have the ability to perform either task through the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Paychex Flex pricing

Pricing options
Subscription
View Pricing Plans

Contact Paychex for detailed pricing.

Paychex Flex features

Applicant Tracking
Automatic Notifications
Customizable Reporting
Employee Onboarding
Recruitment Management
Reporting & Statistics
Self Service Portal

API (420 other apps)
Activity Dashboard (357 other apps)
Activity Tracking (219 other apps)
Customizable Branding (261 other apps)
Data Import/Export (252 other apps)
Employee Database (219 other apps)
Employee Management (293 other apps)
Employee Portal (221 other apps)
Employee Self Service (221 other apps)
Performance Management (205 other apps)
Real Time Reporting (222 other apps)
Reminders (226 other apps)
Third Party Integration (275 other apps)

Additional information for Paychex Flex

Key features of Paychex Flex

  • 401(k) tracking
  • Deductions management
  • Tax management
  • Built-in safeguards
  • Automatic payroll tax calculation, payment & filling
  • Retirement data
  • Multiple employee pay options
  • Labor distribution
  • Wage garnishment payments
  • Direct deposit
  • Workers' compensation report
  • Employee financial wellness program
  • Business insurance
  • Payment processing
  • Business loans
  • Accounting integration
  • Automatic notifications
  • Compliance management
  • Custom analytics & reporting
  • General ledger service
  • HR management
  • General ledger service
  • Payroll management
  • Records administration
  • Time & attendance
  • Recruiting management
  • Health insurance
  • Applicant tracking
  • Time clock
  • Employment screening services
  • Reporting & analytics
  • Self service portal
  • Hiring & onboarding
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Benefits

Self-service portal allows employees to access, and view, payroll information like paystubs and W-2s conveniently online.
Automatic notifications serve to alert users to potential payroll issues.
Intuitive, user-friendly interface aims to make running payroll simple.
Native mobile apps for iOS and Android give users the flexibility to manage payroll activity on the go.
Offers 24/7 tech support from experienced professionals.