Paychex Flex Pricing, Features, Reviews & Comparison of Alternatives

Paychex Flex

Payroll & HR solutions

4.08/5 (918 reviews)

Paychex Flex overview

What is Paychex Flex?

Paychex Flex is a cloud-based payroll management system which helps users manage payroll activity with payroll processing technology, built-in safeguards and automatic payroll tax calculation, payment, and filling, as well as reporting and analytics tools.

Accessible from any desktop or mobile device via single sign-on, Paychex Flex aims to help users spend less time keying duplicate information across multiple systems and more time focusing on what matters most to their business.

Employees can check retirement balances, update allocations, and punch in and out to record their time and attendance, as well as enroll, view and update benefis information. Users also have quick and central access to policies, procedures, employee documents and paystubs. Paychex Flex helps users make informed decisions with more than 160 standard reports and dashboards, plus fully customizable and configurable reports.

Paychex solutions includes 24/7 U.S. based support and the option to work with a dedicated HR professional. Paychex employs over 100 analysts to track changes to regulations, taxes, and laws, so users and their businesses can respond proactively to changes.
www.paychex.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Paychex Flex screenshot: Simple Payroll ProcessingIntroducing Paychex FlexPaychex Flex screenshot: Employee SnapshotPaychex Flex screenshot: Applicant TrackingPaychex Flex screenshot: Retirement Data

Paychex Flex reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.0
  4.1
  4.0
James Dubinsky Jr

Better than the competition, and it's secure

Used daily for 2+ years
Reviewed 2019-01-14
Review Source: Capterra

This system was preferred before switching to ADP, however their cost at the time resulted in us switching to ADP

Pros
I like the fact they require two factor authentication. Their customer service used to be good and is still decent compared to ADP. Their system can be fully customized for reports and coding purposes. Their reporting is much better than ADP

Cons
Their support has gone down hill in the last year in addition to their pricing is about 20% higher than ADP on most items. Lacks an employee portal standard on all plans

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Sean Dockery

Pretty good for the price

Used weekly for 2+ years
Reviewed 2019-11-27
Review Source: Capterra

Overall this software definitely provided more capability than our old payroll processor, which is a win for us.

Pros
When we chose to implement this software we were looking for something that had more robust reporting and management of employees. This software definitely checks those boxes.

Cons
I find that sometimes Flex is not very intuitive to navigate, however, I only have to use this every couple weeks so I find it to be okay.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Emmanuel Vazquez

Good product overall

Used daily for 2+ years
Reviewed 2019-11-05
Review Source: Capterra

It's a good product for a small to medium size company. Again, my review is from a user standpoint, not an administrator. I really have no negative remarks for Paychex Flex.

Pros
Recording time is relatively easy. W2s and paysubs are easily obtainable Easy to navigate

Cons
From a user standpoint, nothing really.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Adam Jones

Unfortunately, the UI is awful and has a steep learning curve

Used daily for 1-2 years
Reviewed 2019-10-08
Review Source: Capterra

Pretty bad if I'm being honest. If we were to pick software again, we would pick someone else.

Pros
The customer service is helpful, although I wish I didn't have to call them as much as I do.

Cons
It's surprising to me that this company is a big competitor in this space. I think their software is extremely difficult to learn how to use and graphically looks like it was made in Windows 95. I use the administrative side mostly and have people coming to me all the time with questions because it's not easy or intuitive enough to learn on your own. Software should be created and designed so that it's easy enough for people to pick up and start using immediately. PayChex Flex is not one of those softwares.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Heather Sinclair

User Friendliness

Used weekly for 1-2 years
Reviewed 2019-11-17
Review Source: Capterra

The ability to clock in and out on our POS system and have all that information in a labor report immediately availiable for PayChex was a time saver. I did save money over all having them handle all payroll and hand delivery of checks every Friday.

Pros
The ability to see pay stubs amd employees information. Also the company information was availiable as well as a live chat option to ask questions to a company rep immediately. Changing tax information was instant instead of waiting for the boss to fix it.

Cons
The log in process is long and tedious. In 2017 some of the information required was only known to the boss or owner. Employees were frustrated and some court ordered deductions were shown but not labled as Child Support or tax lien.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Paychex Flex pricing

Pricing options
Subscription
View Pricing Plans

Contact Paychex for detailed pricing.

Paychex Flex features

Applicant Tracking
Automatic Notifications
Customizable Reporting
Employee Onboarding
Recruitment Management
Reporting & Statistics
Self Service Portal

API (444 other apps)
Activity Dashboard (375 other apps)
Activity Tracking (229 other apps)
Customizable Branding (276 other apps)
Data Import/Export (264 other apps)
Employee Database (239 other apps)
Employee Management (305 other apps)
Employee Portal (233 other apps)
Employee Self Service (230 other apps)
Performance Management (215 other apps)
Real Time Reporting (236 other apps)
Reminders (246 other apps)
Third Party Integration (292 other apps)

Additional information for Paychex Flex

Key features of Paychex Flex

  • 401(k) tracking
  • Deductions management
  • Tax management
  • Built-in safeguards
  • Automatic payroll tax calculation, payment & filling
  • Retirement data
  • Multiple employee pay options
  • Labor distribution
  • Wage garnishment payments
  • Direct deposit
  • Workers' compensation report
  • Employee financial wellness program
  • Business insurance
  • Payment processing
  • Business loans
  • Accounting integration
  • Automatic notifications
  • Compliance management
  • Custom analytics & reporting
  • General ledger service
  • HR management
  • General ledger service
  • Payroll management
  • Records administration
  • Time & attendance
  • Recruiting management
  • Health insurance
  • Applicant tracking
  • Time clock
  • Employment screening services
  • Reporting & analytics
  • Self service portal
  • Hiring & onboarding
View All Features

Benefits

Self-service portal allows employees to access, and view, payroll information like paystubs and W-2s conveniently online.
Automatic notifications serve to alert users to potential payroll issues.
Intuitive, user-friendly interface aims to make running payroll simple.
Native mobile apps for iOS and Android give users the flexibility to manage payroll activity on the go.
Offers 24/7 tech support from experienced professionals.