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RUN Powered by ADP vs Paychex Flex Comparison

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Overview

Category Leaders

RUN Powered by ADP is a proven small business payroll solution built with ADP’s experience and knowledge gained from working...

Paychex Flex is a cloud-based payroll management platform which helps users manage payroll processing with automatic payroll...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

25

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

778

5

4

3

2

1

511

176

57

20

14

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.2

1.5K

5

4

3

2

1

776

474

208

63

56

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

Pros

Overall I think it's great I love the ease of access of everything on the page and how it helps you with your budget.
Also, RUN provided all the needed records for the cares act(PPP), which was a huge help with the loan process. Lastly, I also frequently use the mobile app, a great feature I do enjoy.
The time clock integration is key. Also, we've had great luck with customer support and our sales rep is AMAZING.

Pros

The implementation team was great when we were getting this started as they were very helpful and answered all of our questions.
This product was recommended by our CPA who uses it for his own office. That recommendation was good enough for us and it has proven to be an invaluable asset to our business.
Great service, great app, great website. User friendly, leaves me with no questions after checking my breakdowns every pay period.

Cons

I would have to say I hate the customer service aspect of the company. They are not helpful at all and really are useless to my employees as well as me.
Horrible Customer Service and Clunky Software.
When I said I was going to leave I wasn’t offered anything to keep my account. Months later I got calls and a million emails offering me months for free and no W2 charges.

Cons

I never criticize publicly about an organization but this one was so very unprofessional and even made worse by the outrageous fees they charge.
It can be a problem to login to the work site which is frustrating when trying to clock in or clock out on time.
Just about everything else. Its not user-friendly, its customer service is terrible and we get so many complaints for employees, as the admin I have limited resources to help.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review15 days ago

Key features

  • Total features42
  • 360 Degree Feedback
  • 401(k) Tracking
  • Access Controls/Permissions
  • Accounting Integration
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Assessment Management
  • Attendance Tracking
  • Background Screening
  • Benefits Dashboard
  • Benefits Management
  • Billable & Non-Billable Hours
  • Biometric Recognition
  • Calendar Management
  • Candidate Management
  • Candidate Profiles
  • Candidate Tracking
  • Check Printing
  • Compensation Management
  • Compensation Plan Modeling
  • Compliance Management
  • Compliance Tracking
  • Customizable Reports
  • Data Security
  • Direct Deposit
  • Electronic Forms
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • FMLA Administration
  • For Accountants
  • For Small Businesses
  • HR Management
  • Internal HR
  • Interview Management
  • Interview Scheduling
  • Job Posting
  • Learning & Development
  • Leave Tracking
  • Market Data Analysis
  • Mobile Access
  • Multi-Location
  • Multi-State
  • Onboarding
  • Online Benefits Enrollment
  • Online Time Tracking
  • Orientation Workflow Management
  • Overtime Calculation
  • Payment Processing
  • Payroll Management
  • Payroll Outsourcing
  • Payroll Reporting
  • Performance Management
  • Real-Time Reporting
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Self Service Portal
  • Sick Leave Tracking
  • Tax Compliance
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
  • Web-based Deployment
  • Workflow Management
  • Total features69
  • 360 Degree Feedback
  • 401(k) Tracking
  • Access Controls/Permissions
  • Accounting Integration
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Assessment Management
  • Attendance Tracking
  • Background Screening
  • Benefits Dashboard
  • Benefits Management
  • Billable & Non-Billable Hours
  • Biometric Recognition
  • Calendar Management
  • Candidate Management
  • Candidate Profiles
  • Candidate Tracking
  • Check Printing
  • Compensation Management
  • Compensation Plan Modeling
  • Compliance Management
  • Compliance Tracking
  • Customizable Reports
  • Data Security
  • Direct Deposit
  • Electronic Forms
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • FMLA Administration
  • For Accountants
  • For Small Businesses
  • HR Management
  • Internal HR
  • Interview Management
  • Interview Scheduling
  • Job Posting
  • Learning & Development
  • Leave Tracking
  • Market Data Analysis
  • Mobile Access
  • Multi-Location
  • Multi-State
  • Onboarding
  • Online Benefits Enrollment
  • Online Time Tracking
  • Orientation Workflow Management
  • Overtime Calculation
  • Payment Processing
  • Payroll Management
  • Payroll Outsourcing
  • Payroll Reporting
  • Performance Management
  • Real-Time Reporting
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Self Service Portal
  • Sick Leave Tracking
  • Tax Compliance
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
  • Web-based Deployment
  • Workflow Management

Integrations

  • Total integrations7
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • Workable
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud
  • Total integrations110
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • Workable
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud

User reviews that mention these apps

JG
AvatarImg

Jim G.

Real Estate, 1-10 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

Very good software; excellent service

Reviewed 7 years ago

Better than Paychex, but not more expensive.

Pros

The software is generally user friendly. I find it very easy to manage employee data, and process payrolls.

Cons

I understand that I should be able to code my items so that the software will figure out the G/L entry for me, but it seems confusing to me.

AvatarImg

Verified reviewer

Food & Beverages, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

Payroll Taxes

Reviewed 4 years ago

It is not different than Paychex. Just big corporate software. It works well, but if you have a problem you are working with giant companies. Not sure with Paychex, but ADP customer service was horrific.

Pros

Actual payroll processing and data entry of employees and payroll is easy.

Cons

I had payroll tax issues that were not resolved by customer service, and in fact were made worse, causing a fine and back taxes.

Vendor response

Thank you for your review of RUN Powered by ADP?. We love hearing that RUN Powered by ADP? is not only easy and intuitive for you, but it also streamlines your payroll processing. Our RUN? Service Team would like to ensure your tax concerns are resolved, we look forward to connecting with you. As always, we strive to add value to your organization and add time back into your day through our products and services enabling you to focus on what matters most. - Your RUN Powered by ADP? Team

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James D.

Information Technology and Services, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

ADP Run is 50/50

Reviewed 6 years ago

Only good thing was cost.

Pros

ADP has better pricing than Paychex, however there is a reason. This software looks simple and it fairly easy to navigate.

Cons

This software lacks two step authentication which should be a requirement given the data they are housing. Their system is very cookie cutter and limited, especially when compared to Paychex.

cr
AvatarImg

charles r.

Financial Services, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

Ease of use

Reviewed 7 years ago

good experience. functional software, easy to view, reports organized, tax submittal done for you. Would recommend. Way better than Paychex

Pros

No pros were added to this review

Cons

No cons were added to this review

MR
AvatarImg

Mona R.

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

Couldn't be happier

Reviewed 7 years ago
Pros

Ease of use. It's much faster than when I had to do it by phone with Paychex. It's possible to use even when I've been out of the office.

Cons

Sometimes it's difficult to find appropriate reports. I have had to call for support to figure out how to organize information I need.

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Tiffany L.

Consumer Services, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

So happy with ADP run!

Reviewed 7 years ago
Pros

Wow! So easy to submit payroll, track PTO, and pull payroll reports. I used paychex for years and wish I switched sooner. Easy to add new employees, remove employees and more! Highly recommend.

Cons

No cons were added to this review

Vendor response

Tiffany - Thank you for completing a review of our WFN platform. I am glad the system is easy and intuitive for you to use. We appreciate your business and loyalty to ADP!

AF
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Alexa F.

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

SO easy to use!

Reviewed 6 years ago
Pros

I absolutely loved ADP and the style of the website for running payroll. It was extremely easy to navigate and compared to Paychex (which is so confusing and I miss them) . The customer service is also amazing if you ever had any trouble navigating.

Cons

I cant say there are any cons to RUN ADP. But ADP as a company in general is a little pricier than other payroll companies.

CS
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Cleo S.

Human Resources, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

Great payroll platform!

Reviewed 4 years ago

Overall, my experience with RUN Powered by ADP has been great. They provide good customer service support, especially if you use the Workers' Compensation services.

Pros

I've been using ADP for more than two years now. We switched to ADP from Paychex, and I can say it was a smart decision. RUN Powered by ADP is friendly to use. The onboarding process is quick and easy, and the payroll processing feature is complete.

Cons

The only thing that I believe ADP could improve is its pricing for extra features. The basic bundle is complete, but if you want to add features (i.e. child support options for employees) you have to switch to higher bundles.

Vendor response

Cleo, We are thrilled to hear of your positive experience beginning at on boarding and on to running payroll with ease! We value your partnership and appreciate your feedback. -Your RUN? Service Team

AP
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Allan P.

Electrical/Electronic Manufacturing,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

RUN is a great online platform!

Reviewed 8 years ago
Pros

Real Time adjustments can be made in payroll system. Online based so it can be accessed anywhere (with internet connection). Plus it has the backing of a solid company such as ADP.

Cons

I don't have any issues - Only thing I will say is unlike some of the competition (such as Paychex), payroll submissions are processed automatically and can't be reverted. So if you make mistake you have to do a separate adjustment payroll to fix.

SC
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SARAH C.

Medical Practice, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

VERY GOOD OVERALL

Reviewed 5 years ago

I'LL PREFACE THIS BY SAYING PRIOR TO IMPLEMENTING ADP, WE WERE UTILIZING A VERY OLD SYSTEM THAT TOOK FOREVER TO ACCESS CLOCK SOFTWARE AND WE WERE FAXING BI-WEEKLY PAYROLL TO PAYCHEX. WHEN I SAW ANOTHER COMPANY'S USER SUBMIT PAYROLL VIA ADP FROM HER PHONE ON A BOAT I KNEW WE HAD TO SWITCH. ADP RUN IS A LOT CLEANER THAN THAT SYSTEM. WE HAVE 13 HOURLY EMPLOYEES THAT USE THE BIOMETRIC PUNCH CLOCK (DELAYED REACTION TO PUNCH W/FINGERTIP IS ONLY COMPLAINT). THE TIME MANAGEMENT SOFTWARE IS OK--THE RECENTLY UPDATED SCHEDULES FEATURE IS MUCH MORE USER-FRIENDLY. ADP RUN ITSELF IS VERY EFFICIENT AND EASY TO USE. BIGGEST PEEVES ARE EMPLOYEES NOT BEING ABLE TO SUBMIT PUNCH CORRECTIONS/TIME OFF REQUESTS DIRECTLY VIA ADP. IT LOOKS LIKE THIS IS A FEATURE FOR OTHERS BUT WE CANT ACTIVATE...

Pros

REMOTE ACCESS TO RUN PAYROLL, EMPLOYEE ACCESS TO TIMECARDS/SCHEDULES, HELPFUL ALERTS, HELPFUL CUSTOMER SUPPORT MOST OF THE TIME

Cons

UNABLE TO TURN ON SOME FEATURES (EMPLOYEE GENERATED REQUEST OFFS) WITH NO RESPONSE FROM SUPPORT

yg
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yanet g.

Automotive, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Paychex Flex logo

Paychex Flex

paychex flex

Reviewed 5 years ago

overall it is a good system better than ADP we would have nothing but issues with Adp

Pros

I like that it is easy to navigate through

Cons

only thing that i do not like is that the benefits are not in the same place where you clock in and out, it would be better if it was all in one place

TM
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Timea M.

Food & Beverages, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Paychex Flex logo

Paychex Flex

Taxes all messed up

Reviewed 6 years ago
Pros

- It was a fast and easy implementation. - Other then that nothing else was a pro, we found issues long after we switched from them

Cons

- Used it prior to ADP Workforce now and they are even worst than ADP - All the employee taxes were messed up

CM
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Cody M.

Entertainment, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Paychex Flex logo

Paychex Flex

Streamlined and Simplified Payroll Processing and Ancillary HR Services

Reviewed 2 years ago

Thus far, the experience has been positive and meets all needs of the company. Tax compliance, W-2s, time keeping, and benefits admin all went smoothly through a full annual cycle. The customer service response times are within a reasonable range, and the mobile app surprisingly is very useful due to the simplicity of the overall platform. Employees can also self-serve make a certain number of changes to things like addresses or banking info without the need for an HR team member to service such requests.

Pros

The ease of onboarding and implementation (compared to ADP, for example), as well as the streamlined processes that allow for staff who may not be payroll professionals to accurately run payroll & benefits to a high degree of efficiency.

Cons

The functionality for contractors isn't as great as some other providers I've used in the past (PayReel, for instance). Additionally, the level of sophistication for tax issue or researching problems from state notices, etc. isn't the best I've seen though it is certainly adequate.

CH
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Claudia H.

Wholesale, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Paychex Flex logo

Paychex Flex

Payroll Service review

Reviewed 7 months ago

Very good, but recently found out we have been overpaying for several years

Pros

Easy to use, accurate, PR specialist is (James Starrett) is very helpful

Cons

Cost - ADP offers a much cheaper service

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James D.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Paychex Flex logo

Paychex Flex

Better than the competition, and it's secure

Reviewed 6 years ago

This system was preferred before switching to ADP, however their cost at the time resulted in us switching to ADP

Pros

I like the fact they require two factor authentication. Their customer service used to be good and is still decent compared to ADP. Their system can be fully customized for reports and coding purposes. Their reporting is much better than ADP

Cons

Their support has gone down hill in the last year in addition to their pricing is about 20% higher than ADP on most items. Lacks an employee portal standard on all plans

LK
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Lenny K.

Marketing and Advertising, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Paychex Flex logo

Paychex Flex

A simple HR system for employees

Reviewed 2 years ago

I overall enjoy the system vs ADP.

Pros

Paychex Flex is easy to use. You login, authenticate, you get all pertinent info as an employee, including login/logout function depending on your role. I see my retirement funds, health plans, PTO, paystubs, and W2s.

Cons

The retirement funds UI is lacking. It takes more time than necessary to see monthly/quarterly performance, calculate my own contributions, etc etc.

JR
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John R.

Health, Wellness and Fitness, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Paychex Flex logo

Paychex Flex

NY Orthopedics

Reviewed 3 years ago
Pros

The software was similar to the features of ADP

Cons

It was a smooth transition from paychex to ADP since they were similar

LT
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Lauren T.

Real Estate, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Paychex Flex logo

Paychex Flex

Average

Reviewed 2 years ago
Pros

It does what it is supposed to do. I was able to use it easily.

Cons

Not as advanced as pay.com or ADP. Was happy when my company changed.

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Adam P.

Legal Services, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Paychex Flex logo

Paychex Flex

So much better than ADP

Reviewed 6 years ago

It is good I prefer it over ADP. Also, the faceID login makes it so simple on my iPhone.

Pros

I like how easy it is to use and I never get locked out of it like ADP. The iPhone app is easy to use and shows me all of my pay stub info in one spot. Prior to this software, a previous company used ADP. ADP was old and clunky. Paycheck flex is easy and clean to use much more modern.

Cons

So far nothing I'm a able to see my pay stubs and tax documents on one spot.

ES
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Emilie S.

Wholesale, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Paychex Flex logo

Paychex Flex

Emsin

Reviewed 2 years ago

Overall I loved Paychex flex compared to other payroll software I have used

Pros

I love how easily you can change your tax deductions, Change your 401K investments, take a loan. It is VERY user friendly

Cons

If by chance you do run into a problem customer server seem to direct you right back to website

JB
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Jon B.

Electrical/Electronic Manufacturing, 10,001+ employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Paychex Flex logo

Paychex Flex

Average Payroll Software with Horrific Service

Reviewed 7 years ago

ADP is hands down the superior service provided for marginal more expense

Pros

- Attractive pricing with negotiations - Performs all necessary payroll activity in one location and sign on

Cons

- Horrific level of service: Tax documents not sent by deadlines, personnel unwilling or unable to help, implementation leaders with limited service and knowledge - App of inferior quality

SM
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Savanah M.

Legal Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Paychex Flex logo

Paychex Flex

Easy to use

Reviewed 3 years ago

Very good, much better than what we used to use which was ADP

Pros

It's very easy to use and find what you need. I love that I can toggle and clock in easily. I also love that everything is in one place. I like the extra security as well.

Cons

I don't like that the clock in and out moves so quickly. It can blank out and I'll need to refresh.

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Krista I. C.

Medical Practice, 201-500 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Paychex Flex logo

Paychex Flex

Used it for a brief time

Reviewed 4 years ago

Good- Id only use it now if I temped because my current office uses ADP.

Pros

I liked paychex because it was easy to access my paystubs, w2's, and see paid time off/vacation hours, etc.

Cons

There was not very much that I did not like it. The only thing I would of liked to see is if i could "clock" in and out on the app?

JD
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John D.

Environmental Services, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Paychex Flex logo

Paychex Flex

Paychex review

Reviewed 5 years ago
Pros

I loved using paychex! It was easy to track and edit employee punches.

Cons

Not much that I didn't like about it. My company just switched to ADP. Paychex was better!

DN
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David N.

Transportation/Trucking/Railroad, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Paychex Flex logo

Paychex Flex

Wouldn't recommend

Reviewed 2 years ago

Poor, either it didnt have all the features for a company of our size or it was never implemented by our payroll team. I assume its the first as our subsequent systems have all hard PTO and time tracking integrated.

Pros

This software is a poor mans ADP. It was most useful as a time clock for our deployment

Cons

Software struggled with punches, PTO and reporting. As a manager of a large team it was very difficult to track PTO or who was scheduled to be out with out the use of another product.

JA
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Jennifer A.

Import and Export, 51-200 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Paychex Flex logo

Paychex Flex

We had a lot of hands-on guidance through the transition. The product met our needs at the time.

Reviewed 7 years ago
Pros

Running payroll with Paychex software was fairly straightforward. It was a breath of fresh air after using ADP software.

Cons

When we transitioned, there was not a lot of printed support material or tutorials. We really needed a live person to walk us through everything, and other live people available to answer our questions. This has probably changed by now.

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Markell D.

Hospital & Health Care, 201-500 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Paychex Flex

One of the best

Reviewed 6 years ago

I love PayChex this is the only other application I will use outside of ADP software.

Pros

I love how detailed it is as far as my pay information goes and my other HR issues.

Cons

I have not had a issue using Paychex for as long as I've been employed.

AA
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ANTHONY A.

Gambling & Casinos, 1,001-5,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Paychex Flex

Great Software

Reviewed 3 years ago

overall you get more for your buck with Paychex than other software's like ADP or UltiPro (UKG)

Pros

You get one dedicated representative for all your payroll issues. Also, processing payroll is easier.

Cons

The standard reporting function does not allow you run custom reports. You need to pay for custom reports.

KF
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Kimbette F.

Professional Training & Coaching, 1-10 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Paychex Flex

Not User or Admin Friendly

Reviewed 4 years ago
Pros

I've always been an ADP user and found it difficult to use Paychex Flex when I worked for a small company.

Cons

I found the website difficult to maneuver and understand. It was always difficult for me to speak with an agent who could assist me and solve my problem. Most of the reps I spoke with just read out of their manual.

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Reggie A.

Telecommunications,

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Paychex Flex

Great software and easy to use. Very organized!

Reviewed 6 years ago
Pros

What I like most about this software, is the ease of use. The support team and the organization. I would highly recommend it.

Cons

The least thing I liked about this software is the price. I find that other Apps like ADP are a little cheaper.

CL
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Christopher L.

Food & Beverages, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Paychex Flex

Great customer service and excellent scalability

Reviewed 2 years ago

Keeps track of employee information and is able to run reports for information that we use daily. I.e. employee birthday tracking, minor list, pay rates by department etc

Pros

Very easy to use but powerful at the same time. Being able to have applicants move along from application to onboarding to hired into payroll using the same software is very convenient. Integration with point of sale software works great. We have had two different POS systems and integration with both was perfect.

Cons

Onboarding individuals is sometimes an issue. If the individual has a flex account from another company or has applied with multiple different email addresses can cause issues. Always make sure to search for an applicant before entering into onboarding.

JL
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Jamie L.

Mechanical or Industrial Engineering, 51-200 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Paychex Flex

Poorly designed system, overpriced, poor customer service

Reviewed 6 years ago

There are better options for our company. Find one.

Pros

It gets the job done. Also, customer service is relatively fast to respond (especially compared to ADP), but they often don't know how to help.

Cons

So much. Interface isn't great, customer service is full of well-intentioned staff who simply don't know or understand things, and they caused a lot of problems, especially with our 401(k), which they administered. I can't wait to switch.

CD
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Christopher D.

Real Estate, 51-200 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Paychex Flex

Paychex blows ADP out of the water!

Reviewed 5 years ago

Overall, it has been really easy to jump onto my paychex flex account and see exactly what is going on with my money earned, paystubs, benefits, and 401K. Having all these things live in one place helps me keep myself organized in addition to making sure I'm not skipping a beat!

Pros

My organization recently adopted Paychex and switched from ADP. All aspects of benefits, paystubs, and other items are taken care of by Paychex and can be found in the paychex app. There's no question of what is going on with my benefits, what I've signed up for, and what I am paying -- it can all be found in the app.

Cons

As of right now, I did not have any complaints as a user of Paychex. If I were to complain, it's that the app/platform is a bit sterile but I do understand that we don't need bells and whistles for it to function and provide information correctly.

AC
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Andrea C.

E-Learning, 51-200 employees

Used monthly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Paychex Flex

A user friendly tool

Reviewed 4 years ago

We used it before moving to ADP (which is much better) to keep payrolls and employees details, but the interface looks too basic and somewhat old.

Pros

It's very easy to use and it offers all the most basic features to show paystubs, time off and hiring details.

Cons

It's incredibly basic and scarely customizable

JM
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Juliana M.

Management Consulting, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Paychex Flex

This is a joke!

Reviewed 6 years ago

Poor login to start! You may take minutes to pass the login. The functionality is a joke. Paychex software appears to be designed in the 80s. Nothing works! Super complicated to add employees and deductions... It will be features that we will have to call a rep to help and good luck to get one within 5 to 10 minutes. Plus, the staff is extremely rude! Make no mistake. Run away from these people! We are with ADP and its amazing how smoothly everything runs with them. The system is so intuitive and the customer service is amazing! ADP also has Human Resources integrated in their software along with Free Zip Recruiter. Totally worth to pay more than having this horrible headache we went through with Paychex.

Pros

Nothing is a pro! Are you kidding me?! Login is stinks! There is always a glitch in the software during the login. And if you lose your password, good luck trying to get into the system.

Cons

Everything about this software is a total nightmare! Plus, people are horrible and they make mistake all the time with their billing and are late to report our taxes.