Spidergap Features

Spidergap

The employee-friendly 360° Feedback tool

4.78/5 (92 reviews)

Competitor Feature Comparison

360 Degree Feedback
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Anonymous Feedback
Appraisal History
Authentication
Career Development
Competency Management
Customizable Branding
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Customization
Dashboard
Data Import/Export
Drag & Drop
Email Invitations & Reminders
Email Templates
Employee Database
Employee Management
Employee Onboarding
Employee Profiles
Employee Self Service
Feedback Management
Goal Setting / Tracking
HR Management
Individual Development Plans
On-going Performance Tracking
Peer Appraisals
Performance Management
Performance Review Management
Progress Tracking
Projections
Question Library
Rater Selection
Ratings / Reviews
Real Time Reporting
Reminders
Reporting & Statistics
Reporting/Analytics
Review Cycle Tracking
Self Assessment
Self Service Portal
Skills Assessment
Summary Reports
Surveys & Feedback
Template Management
Third Party Integrations
Training Management
Weighted Performance Measures
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360 Degree Feedback
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Anonymous Feedback
Appraisal History
Authentication
Career Development
Competency Management
Customizable Branding
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Customization
Dashboard
Data Import/Export
Drag & Drop
Email Invitations & Reminders
Email Templates
Employee Database
Employee Management
Employee Onboarding
Employee Profiles
Employee Self Service
Feedback Management
Goal Setting / Tracking
HR Management
Individual Development Plans
On-going Performance Tracking
Peer Appraisals
Performance Management
Performance Review Management
Progress Tracking
Projections
Question Library
Rater Selection
Ratings / Reviews
Real Time Reporting
Reminders
Reporting & Statistics
Reporting/Analytics
Review Cycle Tracking
Self Assessment
Self Service Portal
Skills Assessment
Summary Reports
Surveys & Feedback
Template Management
Third Party Integrations
Training Management
Weighted Performance Measures
Learn moreCompare App
360 Degree Feedback
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Anonymous Feedback
Appraisal History
Authentication
Career Development
Competency Management
Customizable Branding
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Customization
Dashboard
Data Import/Export
Drag & Drop
Email Invitations & Reminders
Email Templates
Employee Database
Employee Management
Employee Onboarding
Employee Profiles
Employee Self Service
Feedback Management
Goal Setting / Tracking
HR Management
Individual Development Plans
On-going Performance Tracking
Peer Appraisals
Performance Management
Performance Review Management
Progress Tracking
Projections
Question Library
Rater Selection
Ratings / Reviews
Real Time Reporting
Reminders
Reporting & Statistics
Reporting/Analytics
Review Cycle Tracking
Self Assessment
Self Service Portal
Skills Assessment
Summary Reports
Surveys & Feedback
Template Management
Third Party Integrations
Training Management
Weighted Performance Measures
Visit WebsiteCompare App

Spidergap Feature Reviews

25 reviewers had the following to say about Spidergap's features:

Janet F.

Fit for purpose design with great support

2019-09-23

I used the Spidergap 360 as a leadership assessment tool for a team on a development journey.

Pros

The tool was so intuitive and easy to use and the way in which I could set it up to improve team performance was really valuable.

Cons

I needed to be able to send an assessment "back" to the step where a user can re-select their participants without losing data already completed which the system can't currently do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gregg O.

HR Director

2018-10-10

It made my job easier, THANKS!

Pros

It gave our management team honest assessments and tools to build upon them.

Cons

Honestly, I can't say. We have had a positive experience and we will continue to use this software moving forward.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Caroline J.

Funtastic tool. Easy to use with amazing support, help and guidance from the team,

2017-05-10

Still work in progress ut I used it for senior management evaluation as part of a culture change program

Pros

Ability to turn it into what I need and the reports make me look so professional.

Cons

Not so much the software ut I was a little it disappointed that I could not download the group analysis. However, for those who love this tool or are considering using it, google sheets can pretty much help generate the group results when you download the raw results and use charts function to generate whatever charts you need

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 1-10 employees)

Outstanding customer support

2019-09-24

Very professional tool, with great reports and intuitive UI

Pros

Free trial, prices for paid plans are good, has great reports and is very easy to use.

Cons

Haven't seen anything negative yet. Does it's job properly. Maybe the surveys can be improved but that's definitely not an issue

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Liz C.

Fabulous tool for 360

2019-04-04

We are monitoring the progression of a specific group and are confident that this has helped them significantly in the area of self-knowledge and in shaping them as leaders.

Pros

The great self-help documents on site.

Cons

Very few "cons" but would have liked to have been able to easily send repeat invitations/ reminders to specific respondents, versus "all" or a long-winded cut-and-paste action.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
James R.

Very Friendly User Experience

2020-09-18

Pros

Very user friendly interface with great customisation especially in design and reminder comms.

Cons

Lack / awkwardness of distinguishing between self and peer reviewers

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian O.

Unmatched Product and Service

2019-07-23

With the way this company operates, I would benefit tremendously if they built out a talent management suite to include performance reviews, succession planning, etc.

Pros

Simple to understand, ease of use on back-end and for raters, support and quick responses, configuration possibilities, templates for everything (rater emails - initial and reminders, competencies, etc.) that can be configured, simple flow and ease of use with reporting, rater manageability, reminder functionality, etc.

Cons

The only thing I did not like was having a minimum of 10 credit order for the first purchase. I was able to sample the product with the 1 free credit they provide which was great, but jumping up to a 10 credit order was a bit more than most smaller companies can do. Perhaps provide an option to start with 5 with a slightly higher price point.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 1001-5000 employees)

Spider Gap is highly flexible, you can easily adapt it to your needs.

2017-11-16

Pros

I like its flexibility: I completely designed the assessment with all the questions I wanted to.

Cons

I'd like the report to allow the client to edit his action plan.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 51-200 employees)

It was easy to create the project. and load all the necessary information

2018-06-12

It is a very intuitive system. The reports themselves are professional and provide the right variety of details, are easy to read and understand

Pros

Custom options facilitate the use of the tool. Easy to use if you only have one person to review

Cons

Can not select individual evaluation scale because it is not a mobile application, it can not be used anywhere. not particularly friendly You can not extract the questionnaire in the format that is on the site

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Spidergap


Good news! We now have a new modern, and mobile-friendly questionnaire! You can find out more here: https://docs.spidergap.com/product-updates/a-modern-and-mobile-friendly-questionnaire-feb-2019

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Anonymous
(Internet company, 10001+ employees)

Affordable, good customer service and an easy-to-use service

2020-09-07

There are richer and fancier 360 evaluation services out there, but considering the very reasonable pricing, Spidergap is a fantastic service that will enable you to run and manage even large evaluation campaigns with very little hassle.

Pros

As an admin, you get real time insights into any exercise you are running, and it is easy to view individual reports and group results.

Cons

but this means you are forced to use workarounds to perform some activities. For example, if you wish to resend a reminder to just one person, you have to find the automated email, copy it and paste into an email like Outlook to send it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Melissa M.

Exceeds my expectations

2017-12-21

Pros

Invitations and reminders are super easy to send out and the dashboard allows monitoring response rates at a glance.

Cons

But, must note, that the cost is very reasonable for the tool and report quality and I've added it only because my initial response of "Can't think of any."

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Spidergap


Thanks so much for your review Melissa - I'm so glad we've exceeded your expectations, and we've got some improvements coming in 2018 that I think you'll really like too!

All the best,

Alexis

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Karla L.

Really favored with this application

2018-06-24

Pros

Tool of great utility, excellent the approach in the personalization of the questionnaires, since it is adapted to the required needs, its functionality is very practical.

Cons

In General: Easy management of the tool, being able to select the people you require to be aware of the progress of your management is a great help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Gopal R.

Excellent 360 Feedback Tool

2016-07-07

Very intuitive interface and easy to use features.

Pros

Easy interface - quick to figure out as a new user Good feature-set Very good template survey - only had to change a few words to use it more-or-less out of the box Beautifully formatted reports

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jickson P.

Moderate, great client assistance and a simple to-utilize administration

2021-05-10

There are more extravagant and fancier 360 assessment benefits out there, yet thinking about the entirely sensible valuing, Spidergap is a fabulous assistance that will empower you to run and oversee even huge assessment crusades with next to no issue.

Pros

The enormous one was robotizing endlessly a great deal of the assessment interaction. whenever you have imported your rundown of targets and evaluators into the framework, things like updates, solicitations to survey and so forth can generally be dispatched two or three ticks.

Cons

The manner in which the product imagines input can be awfully deceptive. It paints a depressing picture for territories for development, and doesn't consider that the criticism is comparative with any remaining input. For instance, if my most reduced rating is a 4/5 out of three territories, those three regions will be pictured in a dull red and called out as shortcomings, in spite of the way that I scored high on them. The inquiries they began with are on the more essential side, however in the event that you are beginning from nothing, it is an incredible spot to begin. You can likewise effectively alter their skills or supplant with your favored evaluated territories.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Lasha I.

Great and easy tool for 360 feedback

2018-12-28

Generating reports in my native language is fantastic.

Pros

Editable questionnaires, reports, support of Georgian Unicode, great support team

Cons

I liked least the price, if it would be little bit cheaper that would b great

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Spidergap


Thanks for your feedback Lasha. I'm so glad you are enjoying our new language support features ¿ it has been great to see Feedback reports produced in Georgian!

Please note that our prices do decrease significantly as you increase the number of people being assessed, so as you go beyond initial pilot stages you'll find the costs become significantly cheaper than the alternatives.

All the best,

Alexis

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Debbie M.

Thank you to the Spidergap team!

2014-06-17

It is highly customisable, so the reports that it generated for us are very specific to our needs.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Daniel A.

Very user friendly and easy to customize

2019-10-24

Pros

The tool is very flexible when it comes to set up as well as customize questionnaires and reporting. All is managed online, very user friendly and intuitive system.

Cons

Nothing to report at this time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sesha Y.

Excellent Product on Every Level

2019-04-08

Pros

Super user friendly Intuitive Easy to find and understand knowledge library

Cons

I wish there were more options to customize my report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
maria elena s.

Very easy to use

2018-05-01

Pros

Easy to use, stable and flexible options to customize the questionnaire and comment reports are well thought out and easy to execute.

Cons

It does not have an option to save automatically, so information is often lost, but customer service responds super fast to any question

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Spidergap


Thanks for your feedback Maria. Adding auto-saving functionality to the feedback questionnaire is one of our top priorities and we'll let you know as soon as it is available. In the meantime, you can advise people that as long as people don't close the browser tab, they won't lose the response.

Thanks,
Alexis

-----
Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!

Read more
Alex B.

User Friendly, Flexible, and Great Support

2018-09-14

Spidergap helps us run 360s for our management development programs on an as-needed basis.

Pros

It's very easy to field a new or repeat 360 design.

Cons

the landing page for the survey admin screen is the survey design interface, which takes a while to load.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Spidergap


Thanks so much for the feedback!

I wanted to let you know that the bug you identified (where you had to go via the preview every time you review results) has now been fixed.

We didn't know this bug existed until your review - please do shout with feedback on anything else you find annoying (it may be a bug!). :-)

Thanks again!

Read more
Robin E.

Highly Recommend!

2020-01-27

Exceptional product! I will be using them again.

Pros

Setting up the questionnaire was intuitive and the Customer Service was exceptional! The reports are user-friendly and my client was very pleased with the results.

Cons

We're in the US and privacy laws don't require someone on the project to have this level of access.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Stefano P.

Excellent product, outstanding customer service

2014-06-20

I used for the first time Spidergap to create a customised 360 assessment with one of our multinational clients.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Spidergap


Thanks Stefano,

I'm glad you've found Spidergap useful and thanks also for your feedback! The group reports are an area we'll be working on this year, so we'll keep you updated on these plans and changes we'll be making. In the meantime, let us know if you'd like a call to review how you can get the most out of the existing group results (spidergraph chart, filters, exports to xls etc.).

Kind regards,
Alexis Kingsbury, Co-Founder at Spidergap

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Ranil F.

Great real-time 360 feedback ...

2021-01-03

Totally, it's a great tool, very professional , affordable, time saving and user friendly that can recommend to anyone without any further thoughts.

Pros

You can import the targets and the evaluators in to the tool and the rest is just simple clicks.

Cons

I felt like the fluidity of the templates should be little more smoother and I have found a lot of features on the interface which don't use (in my cases) but for someone else they can be useful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Emily C.

Great tool for 360 reviews

2019-12-05

The tool is great as it provides easy to understand information and actionable development plans

Pros

Very userfriendly - easy to use Generates meaningful reports that will add value straight away

Cons

The only issue was that I couldn't set the deadline for feedback but I just used the email template to input a deadline.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Liz C.

Best 360 tool I've found

2021-09-16

I have found the tool easy and intuitive to use and both the customer service and self-help excellent.

Pros

Adaptability both in terms of questions and design Ease of Use/ Intuitive for both set-up and post-assessment coaching Clear, easy to understand outputs Value for money Excellent customer service

Cons

Would love to be able to custom design the front cover without needing tech support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more