Spidergap Pricing, Features, Reviews & Comparison of Alternatives


Create and run 360° feedback assessments

4.71/5 (63 reviews)

Spidergap overview

Spidergap is an online tool for creating and running 360° feedback assessments. Employee-focused feedback reports help workers identify priorities for improvement and take action on personal development. The solution can be used within organizations that want to assess 10 people, or 10,000. Spidergap is typically used by human resources, learning & development staff, leaders in small to medium-sized businesses, and consultants.

Users can create and manage assessments that are easy to understand and simple to use. Questionnaires are completely customizable and can be edited at any time. Spidergap’s online designer lets users drag-and-drop to add questions, add text or edit rating scales. Organizations can even add their own logo and other custom branding.

Spidergap’s feedback reports and personal development plans are easy to understand and focus on the end goal. They highlight employee performance results clearly and provide lists of top strengths and top areas to improve. The comparison table shows how many employees agreed with the desired improvements in relation to each area.

Respondents are asked to summarize the performance of other employees, and are included in the feedback reports. Spidergap reports show other staff members' suggestions on how an employee can build on his or her strengths, or how can they improve on their weakest areas. The development plan can be filled out by either the employee him- or herself, or with their line manager, focusing on three to five chosen areas to improve on. Plans should include a clear list of actions that will help the employee work towards improving overall performance. The report’s appendix gives users a complete breakdown of all feedback including current performance, desired performance and desired improvement.


Starting from
Pricing options
Free trial
One time license
Value for money
View Pricing Plans


Business size



United States, Australia, Canada, Europe, India, United Kingdom

Supported languages

Spidergap screenshot: View visualized group results with Spidergap analysisSpidergap (360 feedback tool) DemonstrationSpidergap screenshot: Questionnaire designerSpidergap screenshot: View the latest activity and feedback resultsSpidergap screenshot: View a list of participants and their statusSpidergap screenshot: Add people to assess via Excel spreadsheets Spidergap screenshot: Set up rating scalesSpidergap screenshot: Feedback request email exampleSpidergap screenshot: Feedback report displaying top areas to improve

Spidergap reviews

Value for money
Ease of use
Customer support

Spidergap Bridges the Gap Between Employees and Human Resources

Used daily for 1-2 years
Reviewed 2018-10-26
Review Source: Capterra

I got tired of employees emailing me their feedback and complaints and wanted to work with a program where it strictly functions in receiving these type of issues; that way I can keep my emails separate. I came across this program that looked very useful so I decided to try this software called Spidergap. It allows the employees to fill out a questionnaire which I customize. They can provide their feedback in a secure manner. I gather all the reports and assess them and this is where I can make decisions based on their feedback. The software is very manageable and contains a good price.

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Travis Dixon

Outclass tool with fantastic customer service and excellent functionality

Used other for 1-2 years
Reviewed 2018-12-10
Review Source: Capterra

If I talk about my overall experience, I would say it is the most useful software for me. It is no doubt the best platform that let employees with easy ways of filling out a questionnaire and furthermore providing them good chance to give their feedback securely. I have been using this tool for many years, I would say I really love everything about it whether its system or support. It is completely perfect from every angle. I love the high quality of this tool and its quick response that fulfills all the requirements of my questions. Furthermore, it is extremely easy to use. It is the most reliable software that provides comprehensive feedback.

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Paul Loxton

I have been using Spidergap for 5 years and am very pleased with it. Great system and support!

Reviewed 2016-02-17
Review Source: Capterra

From an administrator's perspective, the system is very easy to understand and navigate. Building questionnaires / assessments and amending and copying existing questionnaires / assessments is straightforward. Adjusting rating scale and rater groups is very simple. Options exist in terms of question types - based upon just a single response that rates performance or frequency, or includes a second response that enables raters to specify the level of performance they feel is appropriate for each behaviour being assessed Narrtive can be added as frequently as you specify, enabling raters to provide examples to back up their ratings Rater information can be loaded through Excel spreadsheet, or added directly into the system by the Subjects, which saves administrator time manipulating spreadsheets. Additional raters can be added manually, if required. The email templates are easy to edit, as is issuing emails with links to the questionnaire / assessment and reminders. Reports are clear and informative - summary information at the front, with detailed scores later. From the Subject and Raters' perspectives, it's an easy to access system, just one click, with no need for passwords. The system looks and feels professional to them, so high face vailidity. For reference and training, there is plenty on their site to help you, including videos to walk you through setting things up. For me, it is not just the system that is important. Spidergap provides a great system, no question. It's also about being able to trust and to be able to rely on the guys who run it to respond quickly and effectively when you do need their help, having made a mistake somewhere. Spidergap provide support second to none. Highly recommended system and great support.

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Fiona Smith

Struggling to find fault - am so used to glitches/issues/poor customer service - not here.

Reviewed 2016-01-27
Review Source: Capterra

I thought introducing 360 to our small business was going to be costly and complicated. We took advantage of the free trial as we only have 5 Managers across the country. I sat down one Sunday afternoon having watched the tutorial vids and used the chat function to get a couple of queries answered (which they did promptly even though it was late on a Saturday night!) and began to create my project. My real surprise was that everything happened the way it should - the way it had been shown on the vids. It made me realise how often I normally feel let down by systems/software/customer service etc. Not only was it as easy as they said to create the project and load all the necessary information, when I came to the questionnaire itself I realised just how flexible it was. It's a very intuitive system and I was able to figure out very quickly how to amend every title and question so that it almost completely mirrored our own Manager Scorecard. This will make the feedback so much more meaningful to the Managers as it will be in their frame of reference and directly related to objectives and KPIs they're already familiar with. The questionnaires went out and some started to bounce back due to incorrect email addresses - again I expected issues in sorting this out but again it was simple and easy to delete the original questionnaires sent and resend to the new addresses. Just a pretty seamless and trouble free process which, like I say, seems a rarity nowadays. The reports themselves are professional and give the right variety of detail, are easy to read and understand - don't know what else to say really - we will be using again, and will happily endorse with enthusiasm.

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Cheryl Duvall

I'm an external career coach using this 360 tool to help my coachee obtain valuable feedback.

Used other for less than 6 months
Reviewed 2018-03-27
Review Source: Capterra

This is my first time using this 360 tool and I'm very impressed with quality of tool and reports; ease of use; ability to customize to suit my needs; super fast response time to my questions (haven't waited more than 3 hours despite being in USA--different time zone); quality of FAQs that have answered 98% of my questions; and clean clear reporting. I also LOVE that I can include the Director of HR as having access to my project to view drafts, etc. but not to all of my account (e.g. other projects that don't involve her firm, since I provide consulting to other companies).

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Spidergap pricing

Starting from
Pricing options
Free trial
One time license
View Pricing Plans

Employee assessments charged at $89/employee.

*Request more and receive discount pricing, for example:

25 employee assessments charges at $79/employee

50 employee assessments charged at $69/employee.

100 employee assessments charged at $56/employee.

250 employee assessments charged at $44/employee.

As low as $12.50/employee

Spidergap also offers a 15% discount for charities and academic users.

Spidergap features

Automatic Reminders
Customizable Branding
Data Import/Export
Employee Self Service

API (333 other apps)
Activity Dashboard (266 other apps)
Activity Tracking (163 other apps)
Applicant Tracking (204 other apps)
Automatic Notifications (266 other apps)
Compliance Management (148 other apps)
Customizable Reporting (196 other apps)
Employee Management (234 other apps)
Employee Onboarding (148 other apps)
Employee Portal (167 other apps)
Real Time Reporting (160 other apps)
Recruiting Management (165 other apps)
Reporting & Statistics (244 other apps)
Third Party Integration (200 other apps)
Time & Attendance Tracking (156 other apps)
Time Off Requests (143 other apps)

Security and privacy


Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Additional information for Spidergap

Key features of Spidergap

  • Online feedback questionnaires
  • Questionnaire designer
  • Employee-friendly feedback reports
  • Team reports and analysis
  • Personal development plans
  • Best-practice questionaire template
  • No limit on feedback providers
  • Scale from 5 to 500,000 employees
  • Multi-language support
  • Protect employee confidentiality
  • Custom branding
  • Secure data
  • Export data to Excel
  • Aggregate reports
  • Alerts / reminders
  • Comparative reports
  • Customizable questions
  • Graphical statistics
  • Group summary report
  • Individual reports
  • Question library
  • Rater selection
  • Rater tracking
  • Report access controls
  • Self service portal
  • Supports external reviewers
View All Features


Spidergap helps users spend less time interpreting feedback, and directs focus on planning for improvement and taking action.

The online designer gives users complete control to customize questionnaires and make changes immediately.

Spidergap's best-practice templates allow users to be up and running with their first 360° feedback project in minutes.

Users can add participants in bulk using Excel, and easily scale up to assess from 10 to 10,000 people.

Users can monitor progress and status changes, as well as send reminders to those who have not completed assessments.