Spidergap Pricing, Features, Reviews & Comparison of Alternatives

Spidergap

The employee-friendly 360° Feedback tool

4.76/5 (79 reviews)

Spidergap overview

What is Spidergap?

Spidergap is an online 360° Feedback tool used by 1000s of organizations in over 134 countries, winning awards for ease of use and support.

Spidergap comes with best practice templates out of the box. These templates can be easily customized to fit your organization — for example, by updating the questionnaire and adding your logo.

The feedback reports are different to many 360 tools. The reports are designed to make it easy for employees to prioritize areas to work on, and avoid overwhelming employees with too many numbers and graphs.

Supported by 360° Feedback experts, you’ll be encouraged to set project goals that are focused on delivering value, not just collecting and sharing a lot of feedback. Spidergap’s impact survey then makes it easy to review the impact and demonstrate the return-on-investment to your team.
www.spidergap.com

Pricing

Starting from
$12.50/year
Pricing options
Free trial
One time license
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 20 other languages, Dutch, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Taiwanese, Thai
Spidergap screenshot: Feedback reports are easy to understand and useSpidergap in 90 seconds: Capterra + GetAppSpidergap screenshot: Review the impact and demonstrate the return-on-investmentSpidergap screenshot: Fully customizable questionnaireSpidergap screenshot: Spidergap experts will help you to follow best practicesSpidergap screenshot: Easy to manage at any scaleSpidergap screenshot: Compare the views of people giving feedback

Spidergap reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.6
  4.8
  4.9
Ian Chauvet

Spidergap Rocks

Used occasionally for less than 6 months
Reviewed 2020-03-27
Review Source: Capterra

Love the system, the outputs and the excellent, responsive support from the Spidergap Team

Pros
Very simple to use and setup. Does what it’s meant to do without any complicated configuration.

Cons
The Spidergap team are launching new functionality - in particular an impact survey for people who have received a 360 report and feedback. This is still in Beta phase and still needs a bit of work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Robin Elledge

Highly Recommend!

Used occasionally for 6-12 months
Reviewed 2020-01-27
Review Source: Capterra

Exceptional product! I will be using them again.

Pros
Setting up the questionnaire was intuitive and the Customer Service was exceptional! The reports are user-friendly and my client was very pleased with the results.

Cons
From an administrator's point of view, I wish there was an option to maintain complete confidentiality of the results. Yes, I'm the only person who can see who said what about whom, but I'd prefer that even I couldn't see that. We're in the US and privacy laws don't require someone on the project to have this level of access.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Safir Mimene

Easy to use and to customise. Great support team!

Used occasionally for 6-12 months
Reviewed 2020-06-18
Review Source: Capterra

Spidergap was implemented as part of our programmes, both the students and the teachers found it very useful and easy to read.

Pros
The software is easy to use, and the support team is very efficient and quick to answer.

Cons
The translation process could be described a little better. However the use of the Excel file is great and makes it very easy to translate the questions and the reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Joe Payne

Spidergap is a decent, middle-of-the-road 360 software that gets the job done

Used monthly for 6-12 months
Reviewed 2018-01-19
Review Source: Capterra

Pros
Easy to use if you only have one or two people to review. The relationship between quantitative ratings and comments is clear.

Cons
Missing a lot of basic features such as saving a draft (I can't tell you how many reviews I've lost due to accidentally closing a tab, submission errors, etc.). The way the software visualizes feedback can be terribly misleading. It paints a very bleak picture for areas for improvement, and doesn't take into account that the feedback is relative to all other feedback. For example, if my lowest rating is a 4/5 in three areas, those three areas will be visualized in a dark red and called out as weaknesses, despite the fact that I scored high on them.

Response from Spidergap


Hi Joe,

Thanks for your feedback!

We really appreciate feedback that helps us to improve, even if it's not always as flattering as we'd like.

As you've identified a few issues, I'm really keen to help you address these and to get further feedback to understand where else we need to improve. However, I'm limited to 1,000 characters here so I have sent you an email directly.

In summary:
- I'm pleased to say that we have a new feature that we'll be releasing soon to address accidentally closing tabs
- We can support you in changing the Red/Amber/Green boundaries in the report
- We aim to be world-leading (not middle of road), so I would love to connect with you directly via a call to learn more about what else you'd like to see from us to reach that level

All the best,

Alexis

-----
Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Travis Dixon

Outclass tool with fantastic customer service and excellent functionality

Used occasionally for 1-2 years
Reviewed 2018-12-10
Review Source: Capterra

If I talk about my overall experience, I would say it is the most useful software for me. It is no doubt the best platform that let employees with easy ways of filling out a questionnaire and furthermore providing them good chance to give their feedback securely.

Pros
I have been using this tool for many years, I would say I really love everything about it whether its system or support. It is completely perfect from every angle. I love the high quality of this tool and its quick response that fulfills all the requirements of my questions. Furthermore, it is extremely easy to use. It is the most reliable software that provides comprehensive feedback.

Cons
No doubt it is the complete package but one of the drawbacks is that it lacks the option to save information automatically. I would say if its team adds this feature it will look even more helpful but I am sure its efficient team will keep this issue in consideration and overcome it as soon as possible.

Response from Spidergap


Thanks Travis. We really appreciate your feedback and you are right - the lack of automatically saving responses before submitting is our main drawback. The good news is that this feature is our top priority and is expected be released in the next 4-6 weeks!
Looking forward to supporting you and the University even better in 2019 as a result :-)

Alexis
-----
Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Spidergap pricing

Starting from
$12.50/year
Pricing options
Free trial
One time license
Subscription
View Pricing Plans

Pricing calculated based on the number of employees receiving feedback.

For example:

10 employees receiving feedback: $89 per employee / year
25 employees: $79 per employee / year
50 employees: $69 per employee / year
100 employees: $56 per employee / year
250 employees: $44 per employee / year
1000 employees: $22 per employee / year

As low as $12.50 per employee / year. Use our pricing calculator at https://www.spidergap.com/subscriptions

Spidergap offers a 15% discount for charities and academic users.

Spidergap features

Customizable Branding
Data Import/Export
Employee Self Service
Reminders

API (518 other apps)
Activity Dashboard (435 other apps)
Activity Tracking (263 other apps)
Applicant Tracking (313 other apps)
Automatic Notifications (382 other apps)
Customizable Reporting (298 other apps)
Employee Database (284 other apps)
Employee Management (349 other apps)
Employee Onboarding (249 other apps)
Employee Portal (252 other apps)
Performance Management (240 other apps)
Real Time Reporting (257 other apps)
Recruitment Management (265 other apps)
Reporting & Statistics (447 other apps)
Self Service Portal (322 other apps)
Third Party Integration (350 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Spidergap

Key features of Spidergap

  • Aggregate reports
  • Alerts / reminders
  • Best-practice questionaire template
  • Comparative reports
  • Custom branding
  • Customizable questions
  • Employee-friendly feedback reports
  • Export data to Excel
  • Graphical statistics
  • Group summary report
  • Individual reports
  • Multi-language support
  • No limit on feedback providers
  • Online feedback questionnaires
  • Personal development plans
  • Protect employee confidentiality
  • Question library
  • Questionnaire designer
  • Rater selection
  • Rater tracking
  • Report access controls
  • Scale from 5 to 500,000 employees
  • Secure data
  • Self service portal
  • Supports external reviewers
  • Team reports and analysis
View All Features

Benefits

Make a measurable impact: Spidergap’s impact survey lets you review the value delivered to employees, so you can demonstrate the return-on-investment to your team!

Feedback that’s easy to use: Spidergap worked with 100s of HR directors, managers and employees to design feedback reports that are easy to review and understand.

Customizable to fit your organization: You can fully customize Spidergap’s best practice templates. For example by updating the questionnaire and adding your logo.

Work with 360° Feedback experts: Spidergap experts ready to help at every stage, from planning the project to reviewing the impact and lessons learned.

World-class support: Spidergap are routinely praised for their support, winning awards for the best support for a 360° Feedback tool.