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Zendesk WFM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Zendesk's Workforce management software.
Table of Contents
Zendesk WFM - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Zendesk WFM overview
What is Zendesk WFM?
Zendesk Workforce Management (WFM) makes managing agents in Zendesk more effective by simplifying workforce management. Zendesk WFM offers users automated features like AI-powered forecasting, automatic scheduling, dashboards, and real-time and historical reporting options. Additionally, users are able to complete daily activities and see their schedules right in Zendesk helping organizations spend their time being more productive and engaged.
Key benefits of using Zendesk WFM
- Tracks time spent in all Zendesk channels as well as work done outside of Zendesk.
- Real-time monitoring shows users what's happening across their entire team & every channel in real time.
- Provides insight into how much each user's time is spent on core support tasks.
- Builds custom scorecards based on chosen metrics to help motivate users.
- Provides notifications for email, chrome, or slack when a user doesn't show up or is stuck on a ticket.
Starting price
per month
Alternatives
Zendesk WFM’s user interface
Zendesk WFM reviews
Overall rating
4.9
/5
16
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.5/10
5
4
3
2
1
14
2
0
0
0
Chad R.
Partner
'Rowdie' M.
VP of Business Development
Simona Z.
CommerceCore
Tyler A.
President
Rafael S.
CS Tools Administrator
Mohamed A.
Customer Support Agent
Who uses Zendesk WFM?
Based on 16 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Zendesk WFM's key features
Most critical features, based on insights from Zendesk WFM users:
All Zendesk WFM features
Features rating:
Zendesk WFM alternatives
Zendesk WFM
Starting from
25
/user
Per month
Paylocity
Starting from
No pricing info
Paycom
Starting from
No pricing info
Float
Starting from
12
Per month
Zendesk WFM pricing
Value for money rating:
Starting from
25
/user
Per month
User opinions about Zendesk WFM price and value
Value for money rating:
To see what individual users think of Zendesk WFM's price and value, check out the review snippets below.
Chad R.
Partner
'Rowdie' M.
VP of Business Development
Zendesk WFM integrations (2)
Top integrations
Zendesk WFM support options
Typical customers
Platforms supported
Support options
Training options
Zendesk WFM FAQs
Zendesk WFM has the following pricing plans:
Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Zendesk WFM?
Zendesk WFM has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Zendesk WFM support?
Zendesk WFM supports the following languages:
Bulgarian, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese
Q. Does Zendesk WFM offer an API?
Yes, Zendesk WFM has an API available for use.
Q. What level of support does Zendesk WFM offer?
Zendesk WFM offers the following support options:
24/7 (Live rep), Email/Help Desk, Knowledge Base
