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tymeshift Pricing, Features, Reviews and Alternatives

tymeshift product overview

Price starts from

$

5

/momonth
Flat Rate

What is tymeshift?

tymeshift was made to make Zendesk more effective and to simplify workforce management. tymeshift understands the need for effective WFH tools and offers users automated features like forecasting, scheduling, and data management. Additionally, users are able to complete daily activities and see their schedules straight in Zendesk, taking the extra work out of workforce management. tymeshift helps organizations spend their time being more productive and engaged.

Key benefits of using tymeshift

- Automatically schedules breaks, channel-specific assignments and more.

- Tracks time spent on Zendesk tickets, calls and chats.

- Real-time Monitoring, shows users what is happening across their entire team & every channel in real time.

- Provides insight into how much each user's time is spent on core support tasks.

- Builds custom scorecards based on chosen metrics to help motivate users.

- Provides notifications for email, chrome, or slack when a user doesn't show up or is stuck on a ticket.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)

Training options

Webinars
In Person
Documentation
Live Online

tymeshift pricing information

Value for money

4.8

/5

6

Price starts from

$

5

/momonth
Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

tymeshift features

Functionality

4.3

/5

6
Total Features10 2 categories

Most valued features by users

Employee Management
Activity Tracking
Performance Metrics
Employee Scheduling
Labor Forecasting
Monitoring
Budgeting/Forecasting
Variable Workforce

Functionality contenders

tymeshift users reviews

Overall rating

4.8

/5

6

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.67/10
Rating distribution

5

4

3

2

1

5

1

0

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great forecasting & scheduling solution for Zendesk

Reviewed 2 months ago

We use Tymeshift to forecast, schedule, and track agent performance. The biggest problem it's solving for us is getting out of doing this all manually in spreadsheets and digging through Zendesk trying to figure out what agents did for that day.

Pros

Forecasting is easy to use and works out of the box, and I like that we can segment tickets based on the different types of work we handle. Scheduling is (mostly) automatic and the interface is one of the best I've tried. Also, their support team is excellent.

Cons

I'd like to see more granularity in the agent activity reporting using the same workstreams we have for forecasting and auto scheduling. They say that's coming soon but would highlight it as an opportunity for improvement.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Value and Support in the Work Force Management Game

Reviewed 2 months ago

Tymeshift has been an absolute pleasure to work with since I made the decision to sign with them over other options in the work force space. The initial setup and onboarding was smooth and our account representative [SENSITIVE CONTENT] has been with us every step of the way. Even though I probably bug more then I would like, they never make me feel like I'm not being heard or supported. This is honestly what I appreciate the most. Systems can be improved and modified, but that level of care you can't teach. It has to come naturally. Can't end this review without also giving shout outs to the technical support team who responds within minutes of my ticket request. Tymeshift is full of MVP's, too many to name, but you know who you are.

Pros

Analytics, ease of set up, customer support and user friendly system for the agents.

Cons

I love the system, but there are a few suggestions I have made regarding the reporting metrics and Tymeshift is always willing to listen to my suggestions and funnel up to the development team. That is rare in my experience with vendors.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Good timekeeping tool but still has limited functionality

Reviewed 25 days ago

Tymeshift was able to solve the divide between the billing hours' discrepancies - it allowed us visualization in activities that are deemed unproductive givin us more accurate hours values. However, it is still not integrated with our voice team as it cannot attach to Five9. So far it only works with our Zendesk tools. We have limited use of its forecasting and scheduling capabilities even though it is integrated with agents to do so. It is also a bit pricy according to our managers.

Pros

Tymeshift can give great solutions to timekeeping especially in getting total billing hours

Cons

Tymeshift needs agents to be mindful and diligent in using the plugin to capture their activities

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

It's going to be one of the best WFM tools out there

Reviewed 12 days ago
Pros

It was so easy to know everything I needed to know about the software before purchasing. The help center had everything and the YouTube videos teach you everything you want to learn. Customer service is top notch in both technical ability and professionalism. Enhancements to the software are constant.

Cons

Our operations really need a phone App which is not available atm, but we are willing to wait for it as I'm sure it's gonna be everything we want

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great time tracker & employee management tool for ZenDesk

Reviewed 3 years ago

Actionable analytics for workforce management.

Pros

I really enjoy the features and how it is built perfectly for ZenDesk. If you are running a large Help Desk company, these insights are invaluable.

Cons

The stand-alone product isn't as good as other time trackers on the market for the money, which I'm sure they are aware of, because it is truly meant for amazing insights within ZenDesk.

Vendor response

Hi Rowdie! Thank you so much for taking the time to leave this review. We value all the comment we get from our customers and we really appreciate your constructive feedback. Be sure that we work hard everyday to make Tymeshift the perfect WFM tool for your Team. Thanks again. Have a great day!:)

tymeshift FAQs and common questions

tymeshift has the following pricing plans:
Starting from: $5.00/month
Pricing model: Subscription
Free Trial: Available


tymeshift has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


tymeshift supports the following languages:
English


No, tymeshift does not have an API available.


tymeshift offers the following support options:
24/7 (Live rep)

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