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UKG Pro vs ADP Comprehensive Services Comparison (2026)

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UKG Pro

ADP Comprehensive Services

Overview

UKG helps organizations understand and empower their workforce with AI-driven HR, payroll, and workforce management solutions.

Optimize the people side of your business and get best practices, compliance guidance, assistance with talent management, and more.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.3

733

368

249

Value for money

Ease of use

Features

Customer support

66%

would recommend this app

4.3

271

138

Value for money

Ease of use

Features

Customer support

71%

would recommend this app

Pros

“UKG Pro offers a comprehensive and user-friendly HR and payroll platform that streamlines employee management, benefits administration, time tracking, and reporting.”

Sahil M.

Manufacturing Supervisor

“UKG Pro is a reliable and feature-rich HCM platform that effectively supports HR, payroll, talent acquisition, and workforce management needs.”

Swaminathan S.

HR Assistant

“It empowers our staff by allowing them to pull a portion of their pay ahead of regular cycles, which has been a great benefit for their financial flexibility.”

Marquita V.

SALES MANAgER

Pros

“Their customer service team is responsive, and the platform gives employees convenient access to pay information, tax forms, and benefits resources.”

Aide R.

HRG

“The reporting, payroll and training features saves me a lot of time and helps keep everything in one place.”

Elizabeth R.

People and Culture Manager

“I would recommend ADP Comprehensive Services to organizations looking for a combination of payroll processing, HR support, and compliance assistance.”

Aide R.

HRG

Cons

“UKG Pro does not seem to have a support team that is scalable to meet the needs of administers like myself who often ran into issues with features of UKG Pro, such as UKG Pro Learning, which is their digital LMS platform. While I appreciate that they have a support specialist team to communicate updates or give you a timeframe on how long it will take to research an item, it takes awhile.”

Georgia W.

Director of Training and Ops Services

“However, unresolved issues with vacation time accrual rollover — despite repeated escalations and a missed support deadline — ultimately undermined our trust in the system.”

Felix L.

Safety Coordinator

“We also have 20+ companies, so moving employees between companies has been challenging process-wise, especially when employees are transferring back to a company they've already worked in before.”

Brittney D.

HRIS Manager

Cons

“I submit a request and every time, they try to call me without asking/scheduling a time first or they send a "secure" message that is really inconvenient to open.”