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Agency Matrix vs Applied Epic Comparison (2026)

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Applied Epic

Overview

Insurance Agency Automation Solutions Agency Software

Run your whole agency on Applied Epic® – the agency management system for client servicing, financial operations, and new business across P&C and benefits.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

Empty state illustration for "No pricing info"

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

1000

One-time payment

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.7

103

5

4

3

2

1

39

29

14

11

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
49%
would recommend this app

4.2

142

5

4

3

2

1

71

43

16

6

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
66%
would recommend this app

Pros

“Also, not a lot of companies downloaded into their system, nor did they download in attachments to client files.”
KM

Kaitlyn M.

Account executive

“For example, today is 03/18/24, and this morning, we received a message from Zywave that the system will be offline on 3/19/24 from 11am-3pm.”
JB

Jacob B.

Insurance Agent

“Originally, we were told it had Progressive on their rater for Minnesota and they did not.”
KM

Kaitlyn M.

Account executive

Pros

“The platform offers a broad range of functionality and supports many of the workflows required to operate an insurance brokerage efficiently.”
mk

michael k.

Account Manager

“Applied Epic has been a strong tool for our agency — it brings client info, policy files, documents, tasks and reporting into one system so things don’t feel scattered.”
Verified reviewer profile picture

Mackenzi H.

Office Administrator

“The system can feel complex and sometimes requires a significant amount of training for new users.”
mk

michael k.

Account Manager

Cons

“There's no way to run an agency when you are at the mercy of a company that doesn't answer to their actions but makes sure to call you ONLY when your payment doesn't go through.”
JB

Jacob B.

Insurance Agent

“DONT waster your time”
NT

Nate T.

COO

“I have been with Agency matrix for 15 years - I recently switched mainly because the support once ZYwave purchased went to Zero - really if you don't believe me try calling them 1-800-456-2074 or email them support@zywave”
GS

Gina S.

Owner

Cons

“Some workflows are not as intuitive as they could be, and completing certain tasks can involve more steps than expected, especially after the new update that came out.”
mk

michael k.

Account Manager

“losing transaction history (albeit it went to an activity) was also a pain point.”
LB

Laura B.

Senior Account Manager

“Receipts are unnecessarily long. ”
LB

Laura B.

Senior Account Manager

  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features26
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Audit Trail
  • Billing & Invoicing
  • Broker/Agent Portal
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Claims Management
  • Claims Settlement
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commercial Lines
  • Commission Calculations
  • Commission Management
  • Comparative Insurance Rating
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Deal Management
  • Digital Signature
  • Document Imaging
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Templates
  • For Auto Insurance
  • For Disability Insurance
  • For Health/Medical Insurance
  • For Homeowners Insurance
  • Forecasting
  • Forms Management
  • Insurance Management
  • Insurance Policy Management
  • Insurance Rating
  • Invoice Management
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Life & Health
  • Lifecycle Management
  • Marketing Automation
  • Mobile Access
  • Monitoring
  • Multi-State
  • Multiple Line Rating
  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Policy Management
  • Prioritization
  • Property & Casualty
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Reporting
  • Referral Tracking
  • Reinsurance Administration
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Assessment
  • Role-Based Permissions
  • SSL Security
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Secure Login
  • Segmentation
  • Self Service Portal
  • Single Sign On
  • Status Tracking
  • Task Management
  • Territory Management
  • Third-Party Integrations
  • User Management
  • Web-based Deployment
  • Workflow Management
  • Total features96
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Audit Trail
  • Billing & Invoicing
  • Broker/Agent Portal
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Claims Management
  • Claims Settlement
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commercial Lines
  • Commission Calculations
  • Commission Management
  • Comparative Insurance Rating
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Deal Management
  • Digital Signature
  • Document Imaging
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Templates
  • For Auto Insurance
  • For Disability Insurance
  • For Health/Medical Insurance
  • For Homeowners Insurance
  • Forecasting
  • Forms Management
  • Insurance Management
  • Insurance Policy Management
  • Insurance Rating
  • Invoice Management
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Life & Health
  • Lifecycle Management
  • Marketing Automation
  • Mobile Access
  • Monitoring
  • Multi-State
  • Multiple Line Rating
  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Policy Management
  • Prioritization
  • Property & Casualty
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Reporting
  • Referral Tracking
  • Reinsurance Administration
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Assessment
  • Role-Based Permissions
  • SSL Security
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Secure Login
  • Segmentation
  • Self Service Portal
  • Single Sign On
  • Status Tracking
  • Task Management
  • Territory Management
  • Third-Party Integrations
  • User Management
  • Web-based Deployment
  • Workflow Management

Integrations

  • Total integrations5
  • Clarity Wave
  • Jive
  • Microsoft Outlook
  • Nextiva
  • TurboRater
  • Vonage Business Communications
  • Total integrations2
  • Clarity Wave
  • Jive
  • Microsoft Outlook
  • Nextiva
  • TurboRater
  • Vonage Business Communications