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Agency Matrix vs NowCerts Comparison (2026)

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Agency Matrix

NowCerts

Overview

Insurance Agency Automation Solutions Agency Software

NowCerts is an insurance agency management system (AMS) designed to optimize workflows and improve business results. The AMS software is used by independent insurance agents, independent P&C agents, captive agents, and CSRs.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

3.7

103

Value for money

Ease of use

Features

Customer support

49%

would recommend this app

4.8

150

117

Value for money

Ease of use

Features

Customer support

92%

would recommend this app

Pros

“Also, not a lot of companies downloaded into their system, nor did they download in attachments to client files.”

Kaitlyn M.

Account executive

“For example, today is 03/18/24, and this morning, we received a message from Zywave that the system will be offline on 3/19/24 from 11am-3pm.”

Jacob B.

Insurance Agent

“Originally, we were told it had Progressive on their rater for Minnesota and they did not.”

Kaitlyn M.

Account executive

Pros

“It can run slow if you do not log out. But that is probably the only real issue I have since I am pretty experienced with it.”

Stacey C.

Accountant

“I might be biased since this is my first experience with a management system.”

Stacey C.

Accountant

“On a scale from 1-10 I would say our overall experience is a 5, customer service is amazing.”

Damon R.

Principal Agent

Cons

“There's no way to run an agency when you are at the mercy of a company that doesn't answer to their actions but makes sure to call you ONLY when your payment doesn't go through.”

Jacob B.

Insurance Agent

“DONT waster your time”

Nate T.

COO

“I have been with Agency matrix for 15 years - I recently switched mainly because the support once ZYwave purchased went to Zero - really if you don't believe me try calling them 1-800-456-2074 or email them support@zywave”

Gina S.

Owner

Cons

“The flow of the program seems detached, areas of frequent use or areas we use, seem to be difficult to locate, many layers to get through.”

Damon R.

Principal Agent

“Sometimes the information would be duplicated or not correct”

Gretchen F.

CSR

“We were highly considering switching to NowCerts but we found it was a bit difficult to use, and it was hard getting help from customer service”

Jordan P.

Manager