CloudNine Pricing, Features, Reviews & Comparison of Alternatives

CloudNine

Cloud-based Simplified eDiscovery Automation

4.73/5 (44 reviews)

CloudNine overview

What is CloudNine?

CloudNine allows clients to immediately upload, review, and produce electronic documents. This eDiscovery automation software streamlines the discovery process for attorneys and compliance managers.
www.ediscovery.co

Pricing

Starting from
$1500/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
CloudNine screenshotCloudNine Saves You Time, Money and Aggravation!CloudNine screenshotCloudNine screenshotCloudNine screenshot

CloudNine reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.6
  4.6
  4.9
Anonymous

Incredible Product

Used daily for 2+ years
Reviewed 2019-08-15
Review Source: Capterra

Incredible support team

Pros
I am a heavy user of LAW PreDiscovery, the endless things that can be done in this product.

Cons
I really don’t have anything that I dislike about them!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bradette Groves

CloudNine offers ease of use and exceptional customer support.

Used daily for 2+ years
Reviewed 2017-08-24
Review Source: Capterra

Offering a database that any level of experience user could review and perform tasks.

Pros
We really like the functionality and ease of use. We have various levels of database experience users and have found that most, if not all, are extremely comfortable in this database. It removes factors that are not necessary to review and tag/code documents. Also, the customer service and training is superior. You won't find a better trainer.

Cons
It is missing a couple of components that are specific to our litigation. However, I am not sure any of the datatbases out there have these capabilities, yet. If you ask CloudNine to configure something new for you, they will always do their very best. They continually strive to meet your needs.

Response from CloudNine Discovery


Thank you Bradette for the kind review. We are grateful to have the opportunity to support you in your eDiscovery efforts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Robert Grande

Experience

Used occasionally for 1-2 years
Reviewed 2017-06-13
Review Source: Capterra

I had positive experience with the company . What ever my need they were able to help

Pros
Flexable, client service and their knowledge and experience in the space. They where able handle all request.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Michael Peregrine

Easy to learn, easy to use, great experience so far.

Used daily for less than 6 months
Reviewed 2017-09-13
Review Source: Capterra

Ease of use in managing complex discovery issues.

Pros
Love the UI and the ease of learning the software. It's very intuitive compared with other discovery management software and the attorneys pick it up in no time. It is also very speedy in pulling up docs and moving from one document to the next. No problems experienced in our first discovery project using this software. We were able to customize it to meet our needs nicely. Also love the fact that it's easy for each user to customize their own interface so the most important document coding elements are always at the top of the screen. No need to scroll through long windows of coding selections to find what you are looking for. This software is an outstanding alternative to other discovery management databases on the market, and comes at a great value.

Cons
Searches take a bit of work to catch on to, and I didn't really care for the fact that while global tag/field creation is so easy, it's much more difficult to alter or delete a field/tag once it has been created, and this requires admin rights. This was likely done intentionally to prevent users from accidentally deleting things, but I feel like it would be more useful to enable a user on location with some limited admin rights who has the ability to make these sort of alterations rather than the need to escalate a help ticket.

Response from CloudNine Discovery


Thank you for the review, Michael. Great comments and feedback. We will continue to work on providing you and all users the best eDiscovery experience possible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Neil McLean

CloudNine is intuitive, highly functional, yet maintains a very user friendly interface.

Used daily for 2+ years
Reviewed 2017-09-01
Review Source: Capterra

I am able to consult on a higher level with this software in our tool bag.

Pros
My favorite feature is the ability to utilize extracted metadata fields alongside custom fields to run complex searches.

Cons
Clients are often confused when editing searches from a saved search, and often change the criteria of the saved search as the "saved search window" auto populates and overwrites. I would prefer to be able to lock a search. However, it's typically remedied after several reminders and training sessions.

Response from CloudNine Discovery


Thanks for the strong review Neil. We are grateful you took the time to share and will work to address the recommendations you made and accentuate the strengths you highlighted.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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CloudNine pricing

Starting from
$1500/month
Pricing options
Subscription
Free trial
View Pricing Plans

CloudNine’s simple yet comprehensive pricing approach provides clients the flexibility and affordability they need to easily integrate CloudNine into their business planning and budgets.

CloudNine offers two pricing models for users:

1) Flat Fee (Usage Based Subscription) with unlimited upload/processing, unlimited exports, unlimited databases, and unlimited users. Plans start at $1,500/month for 50GB hosting.

2) Pay-Per-Use (Usage-Based By GB) with hosting costs at $35/GB/month, upload/processing at $35/GB/month and exports at $25/GB with unlimited databases and unlimited users.

There are no hidden fees. Full pricing available on request.

CloudNine features

API (192 other apps)
Accounting Integration (103 other apps)
Activity Dashboard (194 other apps)
Activity Tracking (105 other apps)
Automatic Notifications (139 other apps)
Billing & Invoicing (155 other apps)
Calendar Management (116 other apps)
Customer Database (106 other apps)
Customizable Reporting (132 other apps)
Data Import/Export (134 other apps)
Document Management (120 other apps)
Document Storage (99 other apps)
Electronic Payments (129 other apps)
Inventory Management (150 other apps)
Inventory Tracking (116 other apps)
Invoice Management (143 other apps)
Reminders (112 other apps)
Reporting & Statistics (229 other apps)
Search Functionality (129 other apps)
Third Party Integration (157 other apps)

Videos and tutorials

Additional information for CloudNine

Key features of CloudNine

  • Free Trial
  • Cloud-based
  • Full Self-Service
  • Upload Your Own Data
  • Extract Metadata
  • Extract/Index Text
  • Extract Email Attachments
  • Near-Native Rendering (HTML)
  • Deduplication
  • Early Data Assessment
  • Create Load Files
  • Customizable Data Views
  • Data Filtering and Analytics
  • Annotate and Redact (TIFF/PDF)
  • User Defined Fields and Ordering
  • Group Tagging
  • Unicode Support
  • Simultaneous Index Field and Full-Text Searching
  • Fuzzy, Synonym, and Proximity Searching
  • Hit Highlighting on Text, HTML and Image (PDF) Tabs
  • Save Function for Both User and Global Search Definitions
  • Batch Export of Documents
  • Online, Real-time, Custom and Printable Doc Audit Reports
  • Free Help and Support
  • Add Own Users and Maintain Access Rights
  • User-based Security Profiles (Down to Field Level)
  • Protected Cloud (Dedicated Servers/Tier IV Data Center)
  • Full Portfolio of Professional Services
View All Features

Benefits

Speed: CloudNine provides you with the ability to register and begin discovery activities within five minutes. Registration is simple and can be completed online without any outside assistance. Once registered, you can immediately begin to experience the power and precision of CloudNine’s complete eDiscovery platform without any requirement for project intermediaries or process gates. The speed you want with the control you need.

Simplicity: CloudNine allows users to start their discovery, investigations, and audits with three easy steps:

1. Upload - To get started, simply upload your data directly into our private and protected cloud environment and CloudNine’s automated processing will immediately begin to convert your documents into a searchable and reviewable format.

2. Review - Within minutes of uploading data, you can begin to use CloudNine’s full featured review tool to assess, review, and analyze your documents with advanced search and analytics integrated into an intuitive interface.

3. Produce - CloudNine’s integrated production features give you the ability to create precision productions and privilege logs exportable into almost any format. While typically used at the completion of a project, this capability can be used at any point after upload.

The capability you want and the ease-of-use you need.

Security: Partnering with CyrusOne, CloudNine operates a unique protected cloud data
center infrastructure. The access you want and the security you need.

Services: CloudNine complements its simplified eDiscovery automation offering with a complete portfolio of professional services delivered by an experienced team of information technology, project management, and legal professionals. The support you want and the expertise you need.