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CloudNine Logo

Cloud-based Simplified eDiscovery Automation

Last updated: September 2024

CloudNine Pricing, Features, Reviews and Alternatives

CloudNine FAQs

Q. What type of pricing plans does CloudNine offer?

CloudNine has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of CloudNine?

CloudNine has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does CloudNine support?

CloudNine supports the following languages:
English


Q. Does CloudNine offer an API?

No, CloudNine does not have an API available.


Q. What level of support does CloudNine offer?

CloudNine offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support

CloudNine product overview

What is CloudNine?

CloudNine allows clients to immediately upload, review, and produce electronic documents. This eDiscovery automation software streamlines the discovery process for attorneys and compliance managers.

Key benefits of using CloudNine

Speed: CloudNine provides you with the ability to register and begin discovery activities within five minutes. Registration is simple and can be completed online without any outside assistance. Once registered, you can immediately begin to experience the power and precision of CloudNine’s complete eDiscovery platform without any requirement for project intermediaries or process gates. The speed you want with the control you need.

Simplicity: CloudNine allows users to start their discovery, investigations, and audits with three easy steps:

1. Upload - To get started, simply upload your data directly into our private and protected cloud environment and CloudNine’s automated processing will immediately begin to convert your documents into a searchable and reviewable format.

2. Review - Within minutes of uploading data, you can begin to use CloudNine’s full featured review tool to assess, review, and analyze your documents with advanced search and analytics integrated into an intuitive interface.

3. Produce - CloudNine’s integrated production features give you the ability to create precision productions and privilege logs exportable into almost any format. While typically used at the completion of a project, this capability can be used at any point after upload.

The capability you want and the ease-of-use you need.

Security: Partnering with CyrusOne, CloudNine operates a unique protected cloud data
center infrastructure. The access you want and the security you need.

Services: CloudNine complements its simplified eDiscovery automation offering with a complete portfolio of professional services delivered by an experienced team of information technology, project management, and legal professionals. The support you want and the expertise you need.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

In Person
Documentation
Live Online
Videos
Webinars

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Starting from

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Starting from

375

Per month

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Why am I seeing this?

CloudNine pricing information

Value for money

4.7

/5

52

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

CloudNine features

Functionality

4.6

/5

52

Total features

14

4 categories

Most valued features by users

Access Controls/Permissions
Archiving & Retention
Audit Management
Collaboration Tools
Commenting/Notes
Compliance Management
Document Classification
Document Storage

Functionality contenders

CloudNine users reviews

Overall Rating

4.8

/5

52

Positive reviews

98

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.5/10
Rating distribution

5

4

3

2

1

41

10

1

0

0

Pros
Also love the fact that it's easy for each user to customize their own interface so the most important document coding elements are always at the top of the screen.
It's great at identifying significant documents and easy to share with our outside counsel. The customer service is great, and our clients love using it too.
I like the ease of use and the UI is great. The search capabilities are pretty easy to use, too.
Cons
It is missing a couple of components that are specific to our litigation. However, I am not sure any of the datatbases out there have these capabilities, yet.
The only negative I have with CloudNine is the user's inability to change the background coloring. When working for hours at a time on document productions a change of color would relieve eye stress.
I am thinking hard about what I would change and I can't think of anything at this moment.

Overall rating contenders

AvatarImg

Verified reviewer

Legal Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Incredible Product

Reviewed 5 years ago

Incredible support team

Pros

I am a heavy user of LAW PreDiscovery, the endless things that can be done in this product.

Cons

I really don’t have anything that I dislike about them!

BS
AvatarImg

Brandon S.

Legal Services, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

YOU NEED TO USE THIS SOFTWARE

Reviewed 5 months ago
Pros

In my 27 years in this industry, I had never come across a software that is so user friendly and easily customizable. CloudNine Review far surpasses all of my expectations when it comes to searching. You can build easy or extremely hard searches with very little effort, and the results and accuracy are great! Combining the searching capabilities with the ability to easily create tag fields in multiple formats and tag the documents quickly on the fly has cut review time down drastically. I have also had great experiences with the staff at CloudNine. They are extremely responsive and the client services team I work with gives me the best experience of ANY vendor I have ever used in my career. I highly recommend this team and software!!!

Cons

I have yet to find anything that has truly disappointed me with this staff or software.

TA
AvatarImg

Taoheed A.

Legal Services, 1,001-5,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CloudNine LAW

Reviewed 2 months ago
Pros

The support is excellent. Cloudnine support has helped me through many a problem in a timely fashion, their knowledge of the application and the speed to resolution is outstanding. With most products, the support dictates the overall user experience, and I must say, I am very happy with the Cloudnine LAW, thanks to the support team.

Cons

Nothing comes to mind at the moment, however, my experience has been good.

RG
AvatarImg

Robert G.

Legal Services, 51-200 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Experience

Reviewed 7 years ago

I had positive experience with the company . What ever my need they were able to help

Pros

Flexable, client service and their knowledge and experience in the space. They where able handle all request.

Cons

No cons were added to this review

JB
AvatarImg

Janet B.

Management Consulting, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Concordance databases

Reviewed a year ago

I have been very pleased with my experience. The support team has also always been very helpful despite the fact that I can't screenshare. We figure it out!

Pros

I find Concordance to be the easiest program for creating, updating, and searching databases. I love the fact that I can save a 'snapshot' of my work so I am not duplicating my efforts. The searches I did are listed right there. If I am in the midst of reviewing a large search, the 'snapshot' returns me to the last document I was reviewing in the search. It's great! The ease and swiftness of tagging documents far exceeds my expectations. It is easy to sort documents by date order.

Cons

I am thinking hard about what I would change and I can't think of anything at this moment.

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