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PetDesk vs Covetrus vRxPro Comparison (2026)

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Good recommendations?

PetDesk

Covetrus vRxPro

Overview

PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify veterinary clinic’s operations while strengthening client relationships.

Covetrus® vRxPro® is the only complete business solution that actively helps you compete with online retailers. Covetrus is committed to your growth and brings you closer than ever to your patients.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

249

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

183

130

Value for money

Ease of use

Features

Customer support

89%

would recommend this app

4.3

196

102

Value for money

Ease of use

Features

Customer support

66%

would recommend this app

Pros

“Appointment reminders, two-way texting, and online scheduling reduce phone time and help clients stay connected to their pets’ care.”

August P.

Veterinary Technician

“Automated reminders have taken a lot of work away from our front desk and have driven our clients to schedule appointments when they are notified their pet is due.”

Rebecca R.

Office Manager

“Two way texting is amazing, especially since it uses your clinic phone number; clients don't need to remember a second number!”

Rebecca R.

Office Manager

Pros

“Also, allows us to place the RX on file on the client's account and an email is sent letting them know their RX is ready to order. ”

Leanne R.

Practice Manager

“You are able to help the client on our end with just about anything including shipping, orders, autoship etc”

Cheryl M.

CVT

“Writes back to automatically to practice software which decreases workload from staff.”

Zoe L.

Veterinary Assistant and Office Manager

Cons

“Our only major issue that we've experienced with PetDesk is the automatic confirmations sending to clients in the incorrect time zone. ”

Dana P.

CVOM

“One thing negative I have to say is that if you have a patient where multiple people communicate with you under different numbers (such as a husband and wife) PetDesk will only recognize whichever number is keyed as the primary number for the client profile.”

Rebecca R.

Office Manager

“They are not helping us grow our practice and better serve our clients and patients.”

Vince T.

Practice - Office Manager

Cons

“When we edit a client's rx request, it sends them a notice saying it was declined and then an entirely new rx request is sent to the client.”

Brittany R.

Practice Manager

“Has bugs that occur more often than they should that prevents logging in and prescribing medication as well as writeback.”

Zoe L.

Veterinary Assistant and Office Manager

“We have lost a client over this, and when calling to ask if there was a way to know if it is auto-ship vs. request, I was told that I could look in their previous order to see if it was auto-ship.”

Jamie M.

Practice Manager