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PetDesk vs Covetrus Impromed Comparison (2026)

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Good recommendations?

PetDesk

Covetrus Impromed

Overview

PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify veterinary clinic’s operations while strengthening client relationships.

ImproMed aims to streamline business operations and create ideal workflows for veterinary practices. It helps track client data and aids the creation of wellness plans. Key features include inventory optimization, product and pricing management, enhanced reporting, and schedule management.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

249

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

5000

One-time payment

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

183

130

Value for money

Ease of use

Features

Customer support

89%

would recommend this app

4.0

262

105

Value for money

Ease of use

Features

Customer support

47%

would recommend this app

Pros

“Appointment reminders, two-way texting, and online scheduling reduce phone time and help clients stay connected to their pets’ care.”

August P.

Veterinary Technician

“Automated reminders have taken a lot of work away from our front desk and have driven our clients to schedule appointments when they are notified their pet is due.”

Rebecca R.

Office Manager

“Two way texting is amazing, especially since it uses your clinic phone number; clients don't need to remember a second number!”

Rebecca R.

Office Manager

Pros

“No other practice management software can be visually customized to see available resources at a glance.”

Jeffrey L.

Practice Manager

“Once a person learns the basics of the software, most things become fairly intuitive.”

Jeffrey L.

Practice Manager

“It is a geeks dream for being able to set up the way you and your staff will use this system.”

Holli D.

Practice Manager

Cons

“Our only major issue that we've experienced with PetDesk is the automatic confirmations sending to clients in the incorrect time zone. ”

Dana P.

CVOM

“One thing negative I have to say is that if you have a patient where multiple people communicate with you under different numbers (such as a husband and wife) PetDesk will only recognize whichever number is keyed as the primary number for the client profile.”

Rebecca R.

Office Manager

“They are not helping us grow our practice and better serve our clients and patients.”

Vince T.

Practice - Office Manager

Cons

“The hardest thing the script labels you have to program and its not the easiest thing to do if you have never had to use programming keys.”

Holli D.

Practice Manager

“Cannot open multiple patients at once”

Erin M.

Veterinarian