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Rapport
5
13
4
10
3
7
2
1
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Client Communication management software
Table of Contents
Rapport - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Rapport overview
What is Rapport?
Rapport is the only client communications tool developed and supported by Covetrus, with full software integration for a more seamless practice and pet owner experience. Enhancing client communications can help reduce no-shows, improve client relations, and generate time and efficiency savings.
Rapport offers a wide range of communication tools to help simplify interactions with clinic clients and reduce administrative inefficiencies. Key features include automated reminders, two-way multi-media messaging, an online pet portal, mobile capabilities for both clinic users and pet parents, client satisfaction surveys, and more.
To maximize the benefits of Rapport, combine included text, email, and voice messages with Rapport’s customized direct mail reminders for effective multi-media communications. Automated postcards are easy to send through Rapport and, when combined with automated text and email reminders, can significantly improve appointment and medication compliance.
Starting price
Alternatives
with better value for money
Rapport’s user interface
Rapport pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.8
Features
3.8
Ease of use
3.8
Customer support
4.3
Reviews sentiment
What do users say about Rapport?
It improves workflow, though occasional glitches and limited customization can be frustrating
Select to learn more
Who uses Rapport?
Based on 33 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Rapport's key features
Most critical features, based on insights from Rapport users:
All Rapport features
Features rating:
Rapport alternatives
Rapport
Starting from
No pricing info
DaySmart Vet
Starting from
116
Per month
ezyVet
Starting from
260.5
/user
Per month
Shepherd
Starting from
299
Per month
Rapport integrations (5)
Integrations rated by users
We looked at 33 user reviews to identify which products are mentioned as Rapport integrations and how users feel about them.
Integration rating: 4.7 (4)
Integration rating: 5.0 (3)
Integration rating: 4.3 (3)
“Because it is our PIMS and we need that every day.”
Samantha M.
Hospital Manager
Integration rating: 3.0 (1)
Other top integrations
Rapport support options
Typical customers
Platforms supported
Support options
Rapport FAQs
Rapport has the following typical customers:
Freelancers, Small Business, Mid-size Business, Large Enterprises
These products have better value for money
Q. What level of support does Rapport offer?
Rapport offers the following support options:
Email/Help Desk, Phone Support
