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Sumac vs Omatic Cloud Comparison (2026)

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Sumac

Omatic Cloud

Overview

Simplify Human Service Case Management. Streamline Client Intake, Case Notes, Service Delivery & Reporting. HIPAA & PIPEDA Compliant. Incudes Free Top-rated Support.

Omatic is specifically designed to help nonprofit and social good organizations get the full picture of their supporter and fundraising data. Our software helps integrate and unify disconnected data to ensure the most consistent and personalized supporter experiences.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

179

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

100

Per year

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.4

132

Value for money

Ease of use

Features

Customer support

73%

would recommend this app

4.4

115

Value for money

Ease of use

Features

Customer support

77%

would recommend this app

Pros

“We started using Sumac to manage our youth programs that work with youth involved in the criminal justice system, and we’ve found it to be extremely helpful, reliable, and secure. When our funders required us to use a secure database for confidential client information, we researched Sumac and have never looked back.”

Rodrigo M.

Pograms Manager

“The platform makes it easy to keep all information organized, confidential, and accessible only to authorized staff. Whenever we’ve encountered an issue, Sumac Support has been outstanding; one email away, and their response time is often within minutes.”

Rodrigo M.

Pograms Manager

“It has improved how we document client interactions, manage referrals, and collect data across multiple programs.”

Maryam J.

Youth Outreach Worker

Pros

“I am able to get large numbers of gifts into our system quickly during our busiest time of the year. And we update RE with MailChimp campaign activity, subscribers, unsubscribers, and adding new emails into MailChimp. AND Omatic Support is great - timely, responsive, and so friendly!”

Bridget E.

Donor Services Coordinator

“The best thing is the auto-matching to existing records, with the ability to set what it matches on and when to ask you about it before importing.”

Bridget E.

Donor Services Coordinator

“We have multiple users importing files from several different sources to add/edit constituents, process gifts, and maintain address data.”

Josh C.

Database Manager

Cons

“At times, the system can be a bit slow when multiple users are logged in, and some customization features (like form templates) require admin access or additional setup support.”

Maryam J.

Youth Outreach Worker

“The only issue we’ve encountered (easily resolved by an administrator) is that client files sometimes become locked, and staff cannot unlock them independently.”

Rodrigo M.

Pograms Manager

“Actually, my one complaint is they changed the gift entry form and it is not nearly as flexible as the older form had been.”

Nancy M.

Director

Cons

“We are finding that there seems to some gifts that don't import through from our website and sustaining gifts are also hit-or-miss whether they're pulling through correctly (or at all).”

Candace P.

Database Administrat

“It can be difficult to learn and get the hang of, and there is a lot of coding and programming that goes in to making the software work that can be prohibitive.”