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Manage Your Entire Nonprofit With a Single CRM!
Sumac Pricing, Features, Reviews and Alternatives
Sumac product overview
What is Sumac?
Sumac CRM was made for your nonprofit's unique mission and goals! It's a complete solution for contact and donor management, online fundraising, email marketing, accounting, and you can choose the add-ons you need to manage programs and data that are specific to your nonprofit.
Key benefits of using Sumac
* Robust configuration and customization options
* Online donation pages that work directly with your database
* Access your CRM from anywhere
* Accounting Quickbooks Online integration
Typical customers
Platforms supported
Support options
Training options
Sumac pricing information
Value for money
4.2
/5
107
Starting from
39
Per month
Flat Rate
Pricing options
Value for money contenders
Sumac features
Functionality
3.8
/5
107
Total features
90
10 categories
Most valued features by users
Functionality contenders
Sumac users reviews
Overall Rating
4.4
/5
107
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.71/10
53
44
6
3
1
Overall rating contenders
Hilary J.
Fine Art, 11-50 employees
Used other for 2+ years
Review source
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Sumac is a great resource for Sistema Toronto. We use it to track donations, issue receipts, and keep records of communication with our community of donors. We appreciate how easy Sumac is to use and how helpful the customer support team is when we’re in need of assistance. We’re a small shop with a tight budget, so Sumac is a great fit for us.
Sumac is easy to use, their customer support team is accessible , and the software is affordable for our small shop.
We struggled to get used to the search function at first, though we're used to it now. I wish I could do a bulk upload of communication records, too.
Beverly C.
Used daily for 2+ years
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Sumac provides a customizable platform for managing our programs and services, tracking communications and case management. We are planning to expand our use and utilize more modules and expand our use of existing ones. The software is growing with us as we move a team into an online Case Management model after 30 years of pen and paper. We have set it up so we master uses one at a time and have...
The email component does not allow for, (or I have not figured out how to), multiple emails, so we only use it for mass emails as the responses can only go to one address.
Carol C.
Fine Art, 1-10 employees
Used daily for 1-2 years
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Deeply frustrated with Sumac.
No pros were added to this review
Sumac is anti-intuitive.Functions do not follow a logical sequence. There never seems to be a video for what I need to do. Support has never recommended a video. The remote support doesn't work. One has to manage the telephone and manage the computer at the same time, while trying to follow instructions. There must be a better way. People learn in different modes, Sumac provides only one. Watching someone complete the sequence is not the same as performing it for a kinesthetic learner.
scott j.
Nonprofit Organization Management, 1-10 employees
Used daily for 2+ years
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Flexibility. Can easily grow. Different levels of security and accessibility. Great support. Always adding new modules.
It integrates everything. With Sumac we can generate output to determine trends or targets, even deficiencies, by combining seemingly unrelated data. There's no data-based relationship we cannot explore and mine for fresh insights. I like that it is held off-site so that we do not have to worry about additional data security. Of course, this also makes our Sumac data available anywhere, anytime.
Some of the modules have a steeper learning curve, but I don't see how that's avoidable. The biggest deficiency for me is that I would love an ap (application). Personally, I work with an iPad and right now I cannot access Sumac with that platform.
Kate L.
Review source
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Prior to installing Sumac, our receipting system was disorganized and inefficient, which cost us time and led to some donors being unhappy with their experience. By harmonizing our receipting and donating process through the Sumac software, this aspect of our daily operations has become one of the simplest tasks of running our organization. The installing process was a breeze, and the software...
Technical support have been wonderful! The Sumac team actually customized a search option to cater to our organization alone.
Add-ons can be pricey for smaller organizations, however they are worth it if it's in your budget.
Sumac FAQs and common questions
Q. What type of pricing plans does Sumac offer?
Sumac has the following pricing plans:
Starting from: $39.00/month
Pricing model: Subscription
Q. Who are the typical users of Sumac?
Sumac has the following typical customers:
Mid Size Business, Non Profit, Small Business
Q. Does Sumac support mobile devices?
Sumac supports the following devices:
Android, iPad
Q. Does Sumac offer an API?
Yes, Sumac has an API available for use.
Q. What other apps does Sumac integrate with?
Sumac integrates with the following applications:
Constant Contact, Quickbooks Online, Mailchimp
Q. What level of support does Sumac offer?
Sumac offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base
Common Sumac comparisons
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