Sumac Pricing, Features, Reviews & Comparison of Alternatives

Sumac

A Complete Solution to Manage Your Nonprofit!

4.38/5 (104 reviews)

Sumac overview

What is Sumac?

MAJOR CAPABILITIES
Fundraising
Case Management
Membership Management
Volunteer Management
Customization
Reporting
www.sumac.com

Pricing

Starting from
$45/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 5 other markets, Europe, India, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 22 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
Sumac screenshot: Cultivate donors with built-in action plans!The Best Membership Management Software!Sumac screenshot: Make personalized letters and labels in just a few clicksThe Best Fundraising Software

Sumac reviews

Value for money
Features
Ease of use
Customer support
  4.3
  3.8
  4.2
  4.7
Anonymous

Sumac Membership System

Used daily for 1-2 years
Reviewed 2018-09-09
Review Source: Capterra

Our non-profit organization had some strict criteria. Budget (minimum available), Easy of implementation, Ease of uploading data from existing spread sheets, ability to extract and report data and ease of implementation. Additionally technical support was a must. All of these criteria were met.

Pros
This software was purchased to keep track of over 5,000 members of our organization spread through out the Province. Membership data was organized into 50 groups. It was easy to organize the data into separate groups that enabled each group to maintain security and control. Converting the membership data from the existing spread sheets was also very easy.

Cons
There were really no downside to this software, it worked as expected and was easily accepted by

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Lois Rickenbach

We looked long and hard to find appropriate software.

Reviewed 2015-06-26
Review Source: GetApp

We are a non-profit ministry and needed software that tracks donors/donations, accommodates product sales, tracks memberships and renewal dates, and handles event tracking. It is VERY CHALLENGING to find non-profit software for a mid sized organization that handles all of these functions. Sumac does all of this in addition to being a very affordable solution. Also, we needed rather extensive custom programming to handle some of our more specialized batch processing functions. Sumac did the custom programming for us. I think one of the most compelling reasons to use Sumac is their customer service and support. I have done business with a large number of software companies during my career and few if any have been as responsive to customer needs as Sumac.

Pros
If support is paramount, Sumac is a great choice. Sumac covers a broad scope of functions, including donations, memberships, sales and events. The software is very easy to use. Built in import functions are very user friendly and very complete. Transferring data into Sumac from another system is not difficult and the error checking before import is very good. Contact history is strong and allows drill downs into all the underlying documents. Contact records allow the addition of extra user-defined tabs and fields which is a great asset.

Cons
Inventory tracking functionality could be more robust. Mail merges currently allow links between contacts and one other view, such as donations, memberships, etc. It would be helpful if more than one additional view would be supported. Reports could be improved, but this problem is easily resolved with a good report writer that links with an ODBC driver.

Rating breakdown

Value for money
Ease of use
Customer support

Minimize review

Clare Sherwood

Really, really helpful and easy-to-use software

Used monthly for 2+ years
Reviewed 2018-03-15
Review Source: Software Advice

Pros
Sumac has everything we need -- keeps our database, sends out our communications, keeps track of all our donations and receipts/acknowledgements. It is set up in a straightforward way and, when I first researched CRMs, it was the only one where I could understand the setup from the start (I think the others were not set up logically). Also, the support team at Sumac is wonderful; attentive, understanding, they are really willing to help me solve all my problems, whether it is a quick question or a larger issue that needs much more overhaul. In fact, they resolved the biggest problem I had with the software: I frequently must bulk import changes to my data, and there were parts I had to do manually because the contact types weren't available to use in the import workspace. But they have recently changed the import workspace to be more flexible, at least partly in response to my comments, so now my bulk imports go much more quickly. In addition, the program has many optional add-ons that can help with courses, volunteer hours, registrations, silent auctions and so many other bits of software that anyone might need. Also, it is very reasonable priced.

Cons
The only things that I find difficult are remembering all the little details of complicated searches, downloads, and the steps of emailing. But I am not very technologically savvy, and others will not be as easily frustrated as I am.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Monica Pearce

Sumac - robust and affordable CRM

Reviewed 2015-09-22
Review Source: Software Advice

Pros
We started using Sumac for organizing our data a couple of years ago. Before that we were swimming in excel sheets and having multiple users access the same information was problematic. We use Sumac for ticketing, memberships and donations. I like that we have one system that organizes these three aspects, as there is (as one would hope) quite a bit of overlap between those three actions. It is also useful for organizing mailing lists (either hard copy or email) and analyzing data. But most importantly for us, it's an affordable option. There are CRMs out there that are more robust but for a small non-profit we wouldn't be able to afford them. Sumac is a really cost-effective option to suit our needs.

Cons
Sumac has a lot of software updates. These updates don't fundamentally change the look or experience of using it, but the updates often require us restarting our server. The other aspect is, though they are working on this, is that the web integration is not as customizable as one might like. It's difficult to change the look or flow of it to go with our branding. Finally - there are just a lot of pop-ups for any application while using it (do you want to record this, do you want to save this, etc.) which seem unnecessary.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Silvia D'Amelio

SUMAC - great CRM

Used daily for 6-12 months
Reviewed 2016-11-22
Review Source: GetApp

After struggling for several years with an expensive database that was not intuitive and did not meet our needs, our organization looked into several others to replace it including Sumac which was recommended to us by another not-for-profit. We scheduled a demo with a Sumac Guru for our entire team and we were all captivated by the ease of use and functionality it offered – almost everything on our “wish list” (and much more). We then decided to purchase Sumac and have not regretted our decision. While there were a few hiccups with our data migration, overall we have been very impressed. It is very user-friendly, fast, and has features that we are still discovering a year after we started using it. The Sumac team is amazing and has been very responsive, accommodating and helpful when we have needed assistance in using the tool and putting through change requests when we have suggestions and identified areas for improvement.

Pros
User friendly Excellent customer support New releases on regular basis

Cons
Online functionality for some add-ons is very basic (e.g. ticketing) or not available yet (e.g. sales) The User Guide is good at describing each of the many fields in the database but limited in explaining how these are used together (processes)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Sumac pricing

Starting from
$45/month
Pricing options
Free trial
Subscription
View Pricing Plans

Prices are based on your needs!

Sumac features

API
Activity Dashboard
Automatic Notifications
Calendar Management
Customer Database
Data Import/Export
Electronic Payments
Reminders

Accounting Integration (96 other apps)
Activity Tracking (96 other apps)
Billing & Invoicing (134 other apps)
Customizable Reporting (112 other apps)
Document Management (90 other apps)
Inventory Management (128 other apps)
Inventory Tracking (99 other apps)
Invoice Management (126 other apps)
Quote Management (86 other apps)
Reporting & Statistics (189 other apps)
Search Functionality (101 other apps)
Third Party Integration (120 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Sumac

Key features of Sumac

  • Choose the Add-ons you need!
  • Integrates with accounting software
  • Online donation pages that work with your CRM
  • Robust customization options
View All Features

Benefits

* A single database to manage all of your data and operations
* Choose any number of Add-ons
* Robust configuration and customization options
* Online donation pages that work directly with your database
* Host database Sumac on your desktop or in the add on Sumac’s cloud-based server
* Accounting Quickbooks Online integration