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Sumac Logo
Sumac
4.4
(112)

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Manage Your Entire Nonprofit With a Single CRM!

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(21)

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Sumac Pricing, Features, Reviews and Alternatives

Sumac product overview

Price starts from

49

Per month

Flat Rate

What is Sumac?

Manage your entire nonprofit with a single CRM! Choose the Add-on options you need to get a complete solution for your nonprofit.

Key benefits of using Sumac

* Streamline Operations & Do More Good
* Choose the Add-ons you Need to Get a Complete Solution
* Robust Configuration and Customization Options
* Integrated Webforms
* Built-in Email Marketing
* Quickbooks Integration
* Top-Rated Support Always Included

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
Knowledge Base

Training options

Videos
Live Online
Webinars
Documentation

Sumac pricing information

Value for money

4.2

/5

112

Starting from

49

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Sumac features

Functionality

3.9

/5

112

Total features

169

10 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
Third-Party Integrations
API
Data Import/Export
Alerts/Notifications
Billing & Invoicing
Customizable Reports

Functionality contenders

Sumac users reviews

Overall Rating

4.4

/5

112

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.72/10
Rating distribution

5

4

3

2

1

56

45

7

3

1

Pros
Once familiar with the program, it is quite user friendly. The ability to customize forms for different programs has been wonderful.
The customer service was great; Brandon was very patient and kind with me and provided great support throughout the process.
Excellent features and value for the price, especially for not for profit organizations who do not have a lot of funds but really need and can benefit from this software.
Cons
Files have to be meticulously formatted within a certain file type, and the set of steps from data gathering to completion is sometimes frustrating and unforgiving of minor errors.
As an aside, I recently had a problem with my database when an update was installed on the Sumac software.
I also don't like that online membership purchases require a log in before purchasing, which is a barrier to getting more people.

Overall rating contenders

AL
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Ad L.

Nonprofit Organization Management, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Experience

Reviewed a year ago

Great and Positive Experiences.

Pros

User friendlyThe support team is available to answer and help usSumac understand charitable organization needs

Cons

Nothing is perfect. However, based on our experience with Sumac, we look forward to grow with Sumac as we understand Sumac continues to update and improve.

BC
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Beverly C.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Sumac is an affordable, customizable system for case management and reporting.

Reviewed 7 years ago
Pros

Sumac provides a customizable platform for managing our programs and services, tracking communications and case management. We are planning to expand our use and utilize more modules and expand our use of existing ones. The software is growing with us as we move a team into an online Case Management model after 30 years of pen and paper. We have set it up so we master uses one at a time and have...

Cons

The email component does not allow for, (or I have not figured out how to), multiple emails, so we only use it for mass emails as the responses can only go to one address.

AP
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Alysa P.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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We use Sumac because it consolidates member and donor data in one place at a reasonable rate.

Reviewed 6 years ago
Pros

I think the history tab, where I can see an entire person's donation, membership and communication history in one place.

Cons

I don't like that it's not terribly flexible and that the web integrations aren't mobile compatible. I also don't like that online membership purchases require a log in before purchasing, which is a barrier to getting more people.

sj
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scott j.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Indispensable tool at our office. There's no facet of our operation that doesn't rely on Sumac.

Reviewed 6 years ago

Flexibility. Can easily grow. Different levels of security and accessibility. Great support. Always adding new modules.

Pros

It integrates everything. With Sumac we can generate output to determine trends or targets, even deficiencies, by combining seemingly unrelated data. There's no data-based relationship we cannot explore and mine for fresh insights. I like that it is held off-site so that we do not have to worry about additional data security. Of course, this also makes our Sumac data available anywhere, anytime.

Cons

Some of the modules have a steeper learning curve, but I don't see how that's avoidable. The biggest deficiency for me is that I would love an ap (application). Personally, I work with an iPad and right now I cannot access Sumac with that platform.

JK
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Joanne K.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Sumac has been extremely helpful to our organization to track our client and donor database.

Reviewed 6 years ago
Pros

I especially like the facility for reporting. I like how it interfaces with other programs such as Excel and Simply Accounting. I also love how it does automatic credit card transactions.

Cons

I can honestly say that It has been rare that I have had issues with this program. It has always been because of my lack of knowledge of it's capabilities. A phone call will usually clear up any issues I have. The only problem we have encountered is to link our website donations to the program. We are still not sure where this glitch lies.

Sumac FAQs

Q. What type of pricing plans does Sumac offer?

Sumac has the following pricing plans:
Starting from: $49.00/month
Pricing model: Subscription


Q. Who are the typical users of Sumac?

Sumac has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Sumac support?

Sumac supports the following languages:
English


Q. Does Sumac offer an API?

Yes, Sumac has an API available for use.


Q. What other apps does Sumac integrate with?

Sumac integrates with the following applications:
Constant Contact, QuickBooks Online, Mailchimp


Q. What level of support does Sumac offer?

Sumac offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base

Common Sumac comparisons

Sumac logo
Salesforce.org Nonprofit Cloud logo
SumacvsSalesforce.org Nonprofit Cloud

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