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Sumac
4.4
(107)

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Manage Your Entire Nonprofit With a Single CRM!

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(17)

Sumac Pricing, Features, Reviews and Alternatives

Sumac product overview

Price starts from

39

Per month

Flat Rate

What is Sumac?

Sumac CRM was made for your nonprofit's unique mission and goals! It's a complete solution for contact and donor management, online fundraising, email marketing, accounting, and you can choose the add-ons you need to manage programs and data that are specific to your nonprofit.

Key benefits of using Sumac

* Choose any number of Add-ons
* Robust configuration and customization options
* Online donation pages that work directly with your database
* Access your CRM from anywhere
* Accounting Quickbooks Online integration

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
Knowledge Base

Training options

Videos

Sumac pricing information

Value for money

4.2

/5

107

Starting from

39

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Sumac features

Functionality

3.8

/5

107

Total features

90

10 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
API
Customizable Reports
Data Import/Export
Billing & Invoicing
Alerts/Notifications
Document Management

Functionality contenders

Sumac users reviews

Overall Rating

4.4

/5

107

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.71/10
Rating distribution

5

4

3

2

1

53

44

6

3

1

Pros
Once familiar with the program, it is quite user friendly. The ability to customize forms for different programs has been wonderful.
The customer service was great; Brandon was very patient and kind with me and provided great support throughout the process.
Excellent features and value for the price, especially for not for profit organizations who do not have a lot of funds but really need and can benefit from this software.
Cons
Files have to be meticulously formatted within a certain file type, and the set of steps from data gathering to completion is sometimes frustrating and unforgiving of minor errors.
As an aside, I recently had a problem with my database when an update was installed on the Sumac software.
I also don't like that online membership purchases require a log in before purchasing, which is a barrier to getting more people.

Overall rating contenders

HJ
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Hilary J.

Fine Art, 11-50 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Sistema Toronto Loves Sumac!

Reviewed 5 years ago

Sumac is a great resource for Sistema Toronto. We use it to track donations, issue receipts, and keep records of communication with our community of donors. We appreciate how easy Sumac is to use and how helpful the customer support team is when we’re in need of assistance. We’re a small shop with a tight budget, so Sumac is a great fit for us.

Pros

Sumac is easy to use, their customer support team is accessible , and the software is affordable for our small shop.

Cons

We struggled to get used to the search function at first, though we're used to it now. I wish I could do a bulk upload of communication records, too.

BC
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Beverly C.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Sumac is an affordable, customizable system for case management and reporting.

Reviewed 5 years ago
Pros

Sumac provides a customizable platform for managing our programs and services, tracking communications and case management. We are planning to expand our use and utilize more modules and expand our use of existing ones. The software is growing with us as we move a team into an online Case Management model after 30 years of pen and paper. We have set it up so we master uses one at a time and have...

Cons

The email component does not allow for, (or I have not figured out how to), multiple emails, so we only use it for mass emails as the responses can only go to one address.

CC
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Carol C.

Fine Art, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Even the easiest of functions are unnecessarily complicated.

Reviewed 6 years ago

Deeply frustrated with Sumac.

Pros

No pros were added to this review

Cons

Sumac is anti-intuitive.Functions do not follow a logical sequence. There never seems to be a video for what I need to do. Support has never recommended a video. The remote support doesn't work. One has to manage the telephone and manage the computer at the same time, while trying to follow instructions. There must be a better way. People learn in different modes, Sumac provides only one. Watching someone complete the sequence is not the same as performing it for a kinesthetic learner.

sj
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scott j.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Indispensable tool at our office. There's no facet of our operation that doesn't rely on Sumac.

Reviewed 5 years ago

Flexibility. Can easily grow. Different levels of security and accessibility. Great support. Always adding new modules.

Pros

It integrates everything. With Sumac we can generate output to determine trends or targets, even deficiencies, by combining seemingly unrelated data. There's no data-based relationship we cannot explore and mine for fresh insights. I like that it is held off-site so that we do not have to worry about additional data security. Of course, this also makes our Sumac data available anywhere, anytime.

Cons

Some of the modules have a steeper learning curve, but I don't see how that's avoidable. The biggest deficiency for me is that I would love an ap (application). Personally, I work with an iPad and right now I cannot access Sumac with that platform.

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Kate L.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Sumac has made donor data management simple!

Reviewed 6 years ago

Prior to installing Sumac, our receipting system was disorganized and inefficient, which cost us time and led to some donors being unhappy with their experience. By harmonizing our receipting and donating process through the Sumac software, this aspect of our daily operations has become one of the simplest tasks of running our organization. The installing process was a breeze, and the software...

Pros

Technical support have been wonderful! The Sumac team actually customized a search option to cater to our organization alone.

Cons

Add-ons can be pricey for smaller organizations, however they are worth it if it's in your budget.

Sumac FAQs and common questions

Q. What type of pricing plans does Sumac offer?

Sumac has the following pricing plans:
Starting from: $39.00/month
Pricing model: Subscription


Q. Who are the typical users of Sumac?

Sumac has the following typical customers:
Mid Size Business, Non Profit, Small Business


Q. Does Sumac support mobile devices?

Sumac supports the following devices:
Android, iPad


Q. Does Sumac offer an API?

Yes, Sumac has an API available for use.


Q. What other apps does Sumac integrate with?

Sumac integrates with the following applications:
Constant Contact, Quickbooks Online, Mailchimp


Q. What level of support does Sumac offer?

Sumac offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base

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