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TeamSnap

Sports team, club & league management software & apps

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(7)

TeamSnap Reviews

Overall rating

4.2

/5

149

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.42/10

Reviews by rating

Pros and cons

This software is great for helping to keep your team up to date on schedules and communicating with parents.
I liked that our competitive swim team had a platform designated just for us, but that's about it. It looks nicely organized.
I love how easy it is to keep track of both of my son's upcoming games, practices and scores. I can update their status to either attending or declining their attendance with a quick click.
It is the worst app I have ever used and I use hundreds of them.
I found the communication piece (chat, messaging, emails) to be very confusing. It was tough to know which one you were sending and whether your message would be private or not.
TeamSnap was a bit disappointing and I think could use an update or new features to make it worthwhile.
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149 reviews

Recommended

DC
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Dave C.

Player agent, director

Recreational Facilities and Services, 1-10 employees

Review source

Overall Rating

Keeps making a positive difference to our youth sports program.

Reviewed 3 years ago

Transcript

Dave: Hello. My name is Dave. I help manage a youth softball organization. I give TeamSnap a five out...

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Ramin (Remi) S.

Marketing Associate

Retail, 11-50 employees

Review source

Overall Rating

TeamSnap Review

Reviewed 3 years ago

Transcript

Ramin S.: My name is Ramin. I am a team manager of a soccer team, and I give TeamSnap a four out of five....

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Whitney L.

Consumer Services, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Team App

Reviewed 5 years ago
Pros

Love the ability to have the schedule as well as the ability for team members to opt in or out of the games. It also allows you to keep live score updates during games

Cons

only downside is that it is not that customize-able

BH
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Brian H.

Sports, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Software Works Customer Service Does NOT

Reviewed 3 years ago

The software does what it's supposed to do. However, if I would have read this review before investing money, and time in TeamSnap, I would consider other options. Because of that money and time I feel committed, STUCK! I don't have time to learn a new system, nor right now do I care to. I own my business. If I had their customer support I wouldn't have a business. They get away with it because I doubt...

Pros

I like the idea of having a software that will integrate into our business that allows us to spend less time on administrative work and more focusing on building our brand

Cons

It's not the software, its the support! There is a learning curve implementing and setting up the software. AND if you find yourself needing support GOOD LUCK! There is NO phone number, but TeamSnap touts that as they are "providing a greater experience of the product " with personal tutorials and screen shots. BS! "LIVE" support is only available from 9am-1pm MT. (I wish I could work a 4hr Day! Someone has been reading too much Timothy Ferriss!) I use the word live sarcastically, Oh there is a button that says Live Chat, but the majority of the time when you need help and think your going to live chat with someone you get a message saying someone will get back to you within a few hours.

JT
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Joelle T.

Sports, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Almost Great But………Frustrating for Organization Management W/ Multiple Teams or Divisions

Reviewed 2 years ago

I decided to switch our lacrosse club with multiple teams & clinics from another management software after reading positive reviews of Teamsnap. I now realize most of the reviews are from experiences on a single team level, not organizational level. We’ve been using Teamsnap for 2.5 years for registration/payment processing, rostering multiple teams, contact management/communications, and team...

Pros

This software is excellent for a coach or a manager to use for single team management. It simplifies communicating with players and families. Email or group chats are easy for using amongst players or coaches. You can easily see who is on a team you are a member of. Player availability can be easily tracked for practices and games to help coaches plan. Volunteers or snacks/drink assignments can be created for each game or event. As a parent and a team manager I have very positive experiences using it over multiple years and sports. Both the free and paid team plans are great for a single team.

Cons

No phone support available. When running an organization an administrator needs the ability to talk to a support person to avoid problems and help with issues that are not covered in how-to’s and help videos. The chat feature on the website is a bot responding with generic help topics that I have already read. Emailing support means waiting days up to a week of back and forth to get an answer that...

DC
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Dave C.

Sports, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Keeps making a positive difference to our youth sports program.

Reviewed 3 years ago

Allows our small volunteer lead youth softball organization to operate way above our capabilities from an information technology perspective. It has made our ability to manage registrations and the associated $$ Much more smooth than I ever anticipated. Even in the challenging spring of 2020 when we had to cancel our program because of the Covid pandemic, our ability to offer and process refunds was so simple!

Pros

It was difficult the first year when we abandoned our in person registration for this online solution. We always looked forward to seeing all the families and softball players in January after many months away and we worried about losing that personal touch. We never should’ve worried as our families and our coaches have all benefited from our transition to team snap. From managing all of our registrations,...

Cons

It would be nice if after the draft meeting, that players/families couldn’t see everything until their coach has completed all of the phone calls. Kind of a hold/release button that A coach could push when he is finished. Sometimes players know who else is on their team and start complaining before coaches even started making phone calls.

CB
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Cammielle B.

Sports, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent team manager tool

Reviewed 3 years ago

I have uses it for years. It is my go to app for team management. I used it seasons with one team and seasons with 15. Its been smooth sailing ans I have no trouble. I use this for communication features as well

Pros

Availability settings make tracking attendance easy. Invoice features have improved and makes it easy to collect funds. Game loading and schedule loading are easy. Accessible from multiple devices. I manage several different teams in one season.

Cons

I wish that non profits could get lower fees. Especially, on merchant fees. It does cut in to our dues with the merchant fees.

AR
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Verified reviewer

Sports, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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League Administrator

Reviewed 5 years ago

This software has become a 'no brainer' for operations of our association. Managers are give access to their team accounts and the rest is history.

Pros

With the new features we have been able to use this software for our entire association. I use it to enter team development times and can ensure all parents have been notified with the features provided. I can monitor the teams and their activities. It has made the rostering of teams so easy and provide info to Hockey Canada all in one software.

Cons

There are additional fees associated with using the Invoicing feature.

AR
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Verified reviewer

Sports, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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TeamSnap Love

Reviewed 5 years ago

Using for team sports use and love for our youth volleyball league.

Pros

Easy to set up Group Chats & Team Notifications. Also has a feature for adding other team family members allowing for text or email notifications.

Cons

Would like to see a feature letting you know if members are not receiving messages (bad number or invalid emails).

Vendor response

Thanks for the review! We do let you know in most cases if the email is bad or there is some other email error.

AR
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Verified reviewer

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great for organizing a team (which is never easy)

Reviewed 5 years ago

Good team organization, keeps players accountable.

Pros

My hockey team uses TeamSnap to track availability each week. It's better than the alternative which was to send an email to 15 guys and watch as everyone hit's reply all. There are additional features such as assignments (ex. who brings the beer) but we don't really use that.

Cons

I don't know if this is the app or my team manager but we tend to get a lot of emails asking me to confirm my availability. Once I select "Yes I'll be there" I don't want to get more emails about it. But this could be my manager selecting some option for that.

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Chris S.

Sports, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A good way to post schedules and keep everybody informed

Reviewed 4 years ago
Pros

For our travel ball team, we wanted a way for everybody to be able to easily see what is going on, where it is happening, and when exactly said events were taking place. We found it pretty straightforward being able to upload schedules, enter them manually, or perform other day to day operations. It also looks a lot better than me just writing it and posting a picture, and parents see it as a professional tool and definitely feel they are getting their money's worth.

Cons

It could be a little more user friendly in certain areas. When having to add some events manually, it would take me a very, very long time to get all of my information in.

Vendor response

Appreciate the feedback. We would love to hear more on how we could make the scheduling area easier. If you haven't already, please drop our support team a line with your specifics at https://helpme.teamsnap.com/

AR
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Verified reviewer

Sports, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great tool to keep team organized

Reviewed 4 years ago
Pros

Easy to sync to native calendar on my phone. Great for knowing where games are and what uniforms we are to wear.

Cons

Wish I could more easily share the calendar with my kids. The ads can be annoying and seem like a money grab.

Vendor response

One thing you might consider is adding your kids (assuming they are old enough to use the system) to TeamSnap. There is a button in the app to add family members. Drop us a line if you need help with that.

MW
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Martin W.

Information Technology and Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Probably the best team sports management software....

Reviewed 6 years ago
Pros

Easy to use, does what most clubs need and saves significant time for both coaches and parents. My club have 40+ football (soccer) teams, which overs over 500+ players and teamsnap manages everything from registration, team and club communications, games and training and availability... and more. Great customer support also :)

Cons

No real cons... having the cloud version and app version make it easy to use and new features are continually rolling out... over the last two years of using this it has got better and better

RZ
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Ryan Z.

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Teamsnap is the current leader in team management for sports and events

Reviewed 4 years ago

I've used it for a long time and it's fairly simple and universal for parents and coaches. I'll continue to use it, but would be nice to have a few more options included without additional charges

Pros

We all need a central place to keep track of all our kids' sporting events. The adding of schedules and multiple teams is very helpful and convenient.

Cons

You need to pay for a lot of the upgrades, including "availability" where the user can mark if they can or cannot attend a practice, game, etc.

JP
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Janis P.

Sports, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best software for managing team sports

Reviewed 4 years ago

The ease of use and how universal the program is made it a clear choice for our communication needs.

Pros

I love how easy TeamSnap is to update games, tournaments and events for all of the families involved. Being able to intergrade the schedule to my phones calendar was a huge help.

Cons

There was nothing about the software that I didn't like. It was easy to use and update as needed. GREAT tool for any team sports group.

DH
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Diana H.

1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Incredible!

Reviewed 6 years ago
Pros

Clear, concise and easy to use. Great phone functionality. Easy roster management and attendance tracking tool. Easy email messaging and TeamSnap Live chat tool. You can opt-in or opt out of practice reminders. TeamSnap is the best tool I've found in the sports team management space. I've used other software, and TeamSnap does everything seamlessly.

Cons

No cons were added to this review

JJ
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John J.

Real Estate, self-employed

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Do not invest in this product

Reviewed a year ago

Very disappointed

Pros

Customer service is non responsive When there is an issue and there have been many. Customer service is not helpful.

Cons

Customer service Setup to deployment to maintenance Not worth the trouble

ER
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Eddie R.

Individual & Family Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome product for keeping sports teams organized and in the loop!

Reviewed 3 years ago

All you need to do is designate a "Team Mom" to maintain the account and all your worries as a coach are gone.

Pros

Everything is organized from practice, to games and tournaments. The best product out there for teams to stay organized throughout the season.

Cons

There is not a single thing that I dislike about TeamSnap!

JL
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Johanne L.

Construction, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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easy to use

Reviewed 2 years ago

Easy to use and makes it very easy to track your kids sports schedules.

Pros

Everything in one place, calendar, messages, player info, make it easy to track kids sports for busy parents

Cons

After the trial offer, if you do want to keep all functions and features it does get a bit expensive.

TH
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Tori H.

Sports, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Team Snap could be better

Reviewed 4 years ago

TeamSnap was a bit disappointing and I think could use an update or new features to make it worthwhile.

Pros

There are several functions that are pretty easy to use. Keep all the employees contact info handy is useful.

Cons

However, I wish the interface was a bit more updated and fit in better with my iPhone. The schedule doesn'/t always update and the amount of alerts I get is way too many even when I have changed the settings!

PN
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Puspa N.

Fine Art, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Convenient Tool for large groups

Reviewed 4 years ago

It’s been a good app that has allowed me to be connected to others in the organization and also parents and students who are members of our organization. Every week they are automatically reminded of rehearsals. Everyone gets the emails and text notifications promptly. Also for instance this week, we sent out notice cancelling our rehearsal in view of Covid-19. Didn’t have to send individual emails, just had to update on Teamsnap.

Pros

It allows for repetitive messages to be sent to a large group. It’s convenient to send an urgent message or reminder or direction to a large group of persons all via email and text messages.

Cons

The price is quite high for the facility. Many groups are using this app especially sports groups, the yearly membership should be reduced.

IT
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Irmita T.

Health, Wellness and Fitness, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Team Snap

Reviewed 5 years ago

Overall I like Team Snap. The entire team in one place, easy to coordinate practices, games, snack schedules as well as notify one another of any updates.

Pros

I like that I can send my schedule to my calendar. Can send emails, messages to multiple people within the group.

Cons

There isn't an option to refresh, I have to exit the app and restart it.

PH
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Percy H.

Sports, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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No support

Reviewed 3 years ago

Trying to manage a soccer club

Pros

It is flaky on Android keeps crashing..

Cons

I cannot get into my teams and no dupport

PM
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Paul M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Can't imagine managing teams with anything else

Reviewed 10 years ago

I've been using TeamSnap for a variety of teams for more than five years. As a league registrar for Little League and Youth Soccer, team manager and coach in those sports plus youth basketball High School Golf and Soccer teams I've used lots of league management software solutions. I've used CountMeIn, ngin, Korrio, League Athletics, Sports Affinity, Bonzi plus a few more. Each has their strengths...

Pros

No pros were added to this review

Cons

No cons were added to this review

AL
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Anthony L.

Sports, 5,001-10,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Sports App

Reviewed 5 years ago
Pros

Scheduling for the league is super easy. Can message the entire league with a click of the button. Can send Alerts right to participants phones for any last minute changes.

Cons

Sometimes need to force quit the app to refresh the schedule.

MR
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Melinda R.

Sports, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Tracking a team management tool

Reviewed 2 years ago

Overall it has been effective as a coach inputting the information. It is also easy to manage multiple teams in the app at the same time.

Pros

The ease of inputing games and practices into the system is very easy and covers many small details needed for effective communication.

Cons

We had challenges with some team members not getting all of the communication due to not knowing all of the options to select.

LP
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Laura P.

Marketing and Advertising, self-employed

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TeamSanp everything you have been waiting for.

Reviewed 5 years ago

Perfection. I have not had a single issue with this product and have recommended it others.

Pros

Everything. Finally everything in one place. I have loved using this software! It is perfect for work, or outside groups. Keep track of members, what their roles are with in your organization member contact info, and events. You can even use it to keep track of individual fundraising for each member.

Cons

Honestly I love this. I wish more organizations used it. The biggest downfall is the price point for non profit use with large groups.