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Merlin Logo

Enterprise Veterinary Practice Management Software

Table of Contents

Merlin - 2026 Pricing, Features, Reviews & Alternatives

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Merlin overview

What is Merlin?

Merlin is an enterprise practice management system that helps businesses and practices with running efficient workflows, reduce administration and simplify customer, product, order and inventory management.

Practices are able to create and manage digital medical records, order products, control inventory, generate reports and integrate with on-premise lab equipment.

We run thousands of practice sites across the UK and Ireland

Billing and invoicing features help users manage finances and cash-flow accurately. Users can select run criteria to set client reminders, as well as manage appointments, prescriptions, and patient records. Efficient stock management features helps reduce wastage, and allow users to create stock-level reports, evaluations, transfer stock, and more.

Additional features include breed reference libraries, diagnostics, database management, insurance claims, reporting, and payment processing.

Key benefits of using Merlin

  • Merlin helps veterinary practices of all sizes and scales to power their business for greater efficiency and improved patient care.

  • Practice nurses, receptionists and managers are able to make a booking for an animal from the Merlin reception screen.

  • Users can create patient reminder letters directly from within the system, and schedule reminders using specific run criteria.

  • Merlin works with each client to design the configuration that best suits the organization's existing and future business needs.

  • Merlins cloud platform can be accessed via desktop or any connected mobile device with a browser.
  • Starting price


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    Merlin’s user interface

    Ease of use rating:

    Merlin reviews

    Overall rating

    5.0

    /5

    2

    Positive reviews

    100

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.5/10
    Rating distribution

    5

    4

    3

    2

    1

    2

    0

    0

    0

    0

    Merlin's key features

    Most critical features, based on insights from Merlin users:

    Appointment scheduling
    Client management
    Confirmations/Reminders
    Prescription processing
    Patient records management
    Billing & invoicing

    All Merlin features

    Features rating:

    Treatment planning
    Inventory management
    Third-Party integrations
    Template management
    Telemedicine
    Status tracking
    SOAP notes
    SMS messaging
    Self service portal
    Reporting & statistics
    Reminders
    Payment processing
    Patient portal
    Patient intake
    Medical billing
    Invoice management
    Imaging and x-rays
    Historical reporting
    EMR/EHR
    Email reminders
    Document storage
    Document management
    Customer database
    Communication management
    Calendar management
    API
    Activity dashboard
    Accounting

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    Merlin pricing

    Value for money rating:

    Starting from

    Empty state illustration for "No pricing info"

    No pricing info

    Pricing details
    Subscription
    Free trial
    Free plan
    Pricing range

    User opinions about Merlin price and value

    Value for money rating:

    Merlin integrations (7)

    Merlin support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk
    FAQs/Forum
    Knowledge Base

    Training options

    Documentation
    Videos
    In Person
    Webinars
    Live Online

    Merlin FAQs

    Q. What type of pricing plans does Merlin offer?

    Merlin has the following pricing plans:
    Pricing model: Subscription

    These products have better value for money


    Q. Who are the typical users of Merlin?

    Merlin has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Merlin support?

    Merlin supports the following languages:
    English


    Q. Does Merlin offer an API?

    Yes, Merlin has an API available for use.


    Q. What other apps does Merlin integrate with?

    Merlin integrates with the following applications:
    Vetstoria, Dayforce HCM, PetsApp, Plexi


    Q. What level of support does Merlin offer?

    Merlin offers the following support options:
    Phone Support, Email/Help Desk, FAQs/Forum, Knowledge Base

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