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Aircall vs Freshcaller Comparison (2026)
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Aircall
5
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3
42
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6
1
33
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Freshcaller
5
15
4
11
3
5
2
2
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Make every phone conversation count and give time back to your reps with 100+ CRM, Helpdesk, and software integrations.
Freshcaller is a modern contact center software for customer support, sales, IT and HR teams. Freshcaller's cloud-based architecture...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
467
5
4
3
2
1
251
135
42
6
33
- Value for money
- Ease of use
- Features
- Customer support
4.0
35
5
4
3
2
1
15
11
5
2
2
- Value for money
- Ease of use
- Features
- Customer support
Pros
Louis s.
CTO
Aleah H.
OSS
Maria L.
Executive Assistant
Pros
Miguel M.
Owner
Sara C.
Scheduling Agent
Colette A.
Fin Aid Assistant
Cons
Brian M.
Founder
Peter W.
CEO
Joseph M.
Customer Concierge
Cons
Charles S.
COO
Okechukwu I.
Head Customer Care
- Vendor responds to reviews
- Last review18 days ago
- Vendor responds to reviews
- Last review3 years ago
Key features
- Total features101
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Administrator Access
- Agent Availability
- Agent Scheduling and Assignment
- Agent Self-Service
- Alerts/Notifications
- Archiving & Retention
- Assignment Management
- Auto-Dialer
- Automated Attendant
- Automated Attendants
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automation
- Blended Call Center
- Browser Extension
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transfer
- Callback Scheduling
- Caller ID
- Chat/Messaging
- Click-to-Call
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance
- Computer Telephony Integration
- Concurrent Calling
- Conference Calls
- Conferencing
- Contact Database
- Contact Management
- Customer History
- Customizable Reports
- Dashboard
- Dashboards
- Data Import/Export
- Desk-to-Desk Calls
- Donor Management
- Employee Activity Monitoring
- Employee Scheduling
- Evaluation
- Feedback
- File Transfer
- For Nonprofits
- Fundraising Management
- Hold Music
- IVR
- Inbound Call Center
- Inbound Screen Pop
- Integrations Management
- Interaction Tracking
- Intraday Management
- List Management
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multiple User Accounts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Metrics
- Phone Calls
- Phone Key Input
- Power Dialer
- Preview Dialer
- Prioritization
- Productivity Analysis
- Progressive Dialer
- Purchasing & Receiving
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reports
- SIP Trunking
- SMS Messaging
- Scheduling
- Session Queuing
- Session Summary Notes
- Skills Management
- Softphone
- Speech Analytics
- Tagging
- Task Management
- Text to Speech
- Third-Party Integrations
- Time Zone Tracking
- Unified Communications
- User Management
- VOiP Number
- Video Conferencing
- Virtual Call Center
- VoIP
- VoIP Connection
- Voice
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Total features37
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Administrator Access
- Agent Availability
- Agent Scheduling and Assignment
- Agent Self-Service
- Alerts/Notifications
- Archiving & Retention
- Assignment Management
- Auto-Dialer
- Automated Attendant
- Automated Attendants
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automation
- Blended Call Center
- Browser Extension
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transfer
- Callback Scheduling
- Caller ID
- Chat/Messaging
- Click-to-Call
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance
- Computer Telephony Integration
- Concurrent Calling
- Conference Calls
- Conferencing
- Contact Database
- Contact Management
- Customer History
- Customizable Reports
- Dashboard
- Dashboards
- Data Import/Export
- Desk-to-Desk Calls
- Donor Management
- Employee Activity Monitoring
- Employee Scheduling
- Evaluation
- Feedback
- File Transfer
- For Nonprofits
- Fundraising Management
- Hold Music
- IVR
- Inbound Call Center
- Inbound Screen Pop
- Integrations Management
- Interaction Tracking
- Intraday Management
- List Management
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multiple User Accounts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Metrics
- Phone Calls
- Phone Key Input
- Power Dialer
- Preview Dialer
- Prioritization
- Productivity Analysis
- Progressive Dialer
- Purchasing & Receiving
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reports
- SIP Trunking
- SMS Messaging
- Scheduling
- Session Queuing
- Session Summary Notes
- Skills Management
- Softphone
- Speech Analytics
- Tagging
- Task Management
- Text to Speech
- Third-Party Integrations
- Time Zone Tracking
- Unified Communications
- User Management
- VOiP Number
- Video Conferencing
- Virtual Call Center
- VoIP
- VoIP Connection
- Voice
- Voice Customization
- Voice Mail
- Voicemail Transcription
Integrations
- Total integrations27
- Agentforce
- Agile CRM
- Apollo.io
- BigCommerce
- Crisp
- Fin
- Fivetran
- Freshdesk
- Freshsales
- Freshservice
- Front
- Gong
- Gorgias
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Content Hub
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Jiminny
- Kustomer
- MK
- Microsoft Teams
- Nimble
- Outreach
- Pipedrive
- Shopify
- Shopify Plus
- Snapsheet Claims
- WooCommerce
- Woodstock Optimization Studio
- Zapier
- Zoho CRM
- noCRM
- parcelLab
- Total integrations12
- Agentforce
- Agile CRM
- Apollo.io
- BigCommerce
- Crisp
- Fin
- Fivetran
- Freshdesk
- Freshsales
- Freshservice
- Front
- Gong
- Gorgias
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Content Hub
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Jiminny
- Kustomer
- MK
- Microsoft Teams
- Nimble
- Outreach
- Pipedrive
- Shopify
- Shopify Plus
- Snapsheet Claims
- WooCommerce
- Woodstock Optimization Studio
- Zapier
- Zoho CRM
- noCRM
- parcelLab
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