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Five9 vs Freshcaller Comparison (2026)
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Good recommendations?
Five9
5
233
4
170
3
58
2
16
1
10
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Freshcaller
5
15
4
11
3
5
2
2
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more
Freshcaller is a modern contact center software for customer support, sales, IT and HR teams. Freshcaller's cloud-based architecture...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
487
5
4
3
2
1
233
170
58
16
10
- Value for money
- Ease of use
- Features
- Customer support
4.0
35
5
4
3
2
1
15
11
5
2
2
- Value for money
- Ease of use
- Features
- Customer support
Pros
Jordan V.
Life Insurance Sales
Jordan V.
Life Insurance Sales
Jordan V.
Life Insurance Sales
Pros
Miguel M.
Owner
Sara C.
Scheduling Agent
Colette A.
Fin Aid Assistant
Cons
Nicholas W.
Operations Manager
Nicholas W.
Operations Manager
Victor H.
WFM Manager
Cons
Charles S.
COO
Okechukwu I.
Head Customer Care
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review3 years ago
Key features
- Total features128
- AI Copilot
- AI/Machine Learning
- API
- Activity Dashboard
- Administrator Access
- Agent Availability
- Agent Interface
- Agent Scheduling and Assignment
- Agent Self-Service
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Archiving & Retention
- Auto-Dialer
- Automated Attendants
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automation
- Blended Call Center
- Browser Extension
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Click-to-Call
- Collaboration Tools
- Communication Management
- Compliance
- Computer Telephony Integration
- Concurrent Calling
- Conference Calls
- Contact Database
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboards
- Data Import/Export
- Data Visualization
- Desk-to-Desk Calls
- Drag & Drop
- Email Management
- Employee Coaching Tools
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Evaluation
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback
- Feedback Management
- File Transfer
- For Call Centers
- For iPad Devices
- Hold Music
- IVR
- Inbound Call Center
- Inbound Screen Pop
- Integrations Management
- Interaction Tracking
- Intraday Management
- KPI Monitoring
- Knowledge Management
- Labor Forecasting
- Lead Distribution
- Lead Generation
- List Management
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multiple Scoring Models
- Multiple Scripts
- Negative Feedback Management
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Calls
- Phone Key Input
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Productivity Analysis
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Reports
- SIP Trunking
- SMS Messaging
- Scheduled Recording
- Screen Recording
- Search/Filter
- Self Service Portal
- Session Queuing
- Session Summary Notes
- Skills Management
- Social Media Integration
- Speech Analytics
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Trend Analysis
- Unified Communications
- VOiP Number
- Video Conferencing
- Visual Analytics
- VoIP
- VoIP Connection
- Voice
- Voice Customization
- Voice Mail
- Workflow Automation
- Workflow Management
- Workforce Management
- Total features37
- AI Copilot
- AI/Machine Learning
- API
- Activity Dashboard
- Administrator Access
- Agent Availability
- Agent Interface
- Agent Scheduling and Assignment
- Agent Self-Service
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Archiving & Retention
- Auto-Dialer
- Automated Attendants
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automation
- Blended Call Center
- Browser Extension
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Click-to-Call
- Collaboration Tools
- Communication Management
- Compliance
- Computer Telephony Integration
- Concurrent Calling
- Conference Calls
- Contact Database
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboards
- Data Import/Export
- Data Visualization
- Desk-to-Desk Calls
- Drag & Drop
- Email Management
- Employee Coaching Tools
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Evaluation
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback
- Feedback Management
- File Transfer
- For Call Centers
- For iPad Devices
- Hold Music
- IVR
- Inbound Call Center
- Inbound Screen Pop
- Integrations Management
- Interaction Tracking
- Intraday Management
- KPI Monitoring
- Knowledge Management
- Labor Forecasting
- Lead Distribution
- Lead Generation
- List Management
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multiple Scoring Models
- Multiple Scripts
- Negative Feedback Management
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Calls
- Phone Key Input
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Productivity Analysis
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Reports
- SIP Trunking
- SMS Messaging
- Scheduled Recording
- Screen Recording
- Search/Filter
- Self Service Portal
- Session Queuing
- Session Summary Notes
- Skills Management
- Social Media Integration
- Speech Analytics
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Trend Analysis
- Unified Communications
- VOiP Number
- Video Conferencing
- Visual Analytics
- VoIP
- VoIP Connection
- Voice
- Voice Customization
- Voice Mail
- Workflow Automation
- Workflow Management
- Workforce Management
Integrations
- Total integrations14
- Agile CRM
- BigCommerce
- Dynamics 365
- Freshdesk
- Freshsales
- Freshservice
- HubSpot CRM
- Microsoft Teams
- NetSuite
- Nextiva
- Nimble
- Oracle Service
- Pipedrive
- RingCX
- Salesforce Sales Cloud
- Salesforce Service Cloud
- SpiceX
- Velocify
- WooCommerce
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoom Phone
- noCRM
- Total integrations12
- Agile CRM
- BigCommerce
- Dynamics 365
- Freshdesk
- Freshsales
- Freshservice
- HubSpot CRM
- Microsoft Teams
- NetSuite
- Nextiva
- Nimble
- Oracle Service
- Pipedrive
- RingCX
- Salesforce Sales Cloud
- Salesforce Service Cloud
- SpiceX
- Velocify
- WooCommerce
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoom Phone
- noCRM
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