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Alvaria CXP Logo

Easily Design and Maintain Self-Service Applications

Table of Contents

Alvaria CXP - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Alvaria CXP overview

What is Alvaria CXP?

Alvaria CXP improves the customer experience, simplifies development and deployment of customer contact applications, makes changes and updates faster, and protected your investment.

Alvaria CXP is the only platform and toolset that supports the entire self-service application lifecycle from design to deployment to application tuning for all relevant customer engagement channels including IVR, chatbots, voicebots, social chats, and mobile web applications.

Alvaria CXP reduces the complexity of delivering sophisticated self-service applications while significantly improving the customer experience – enabling enterprises, service providers and integrators to provide more value across more communication channels at lower costs. Our customers have

reported up to 50% savings in development and 80% savings in deployment and maintenance.

Alvaria CXP self-service applications are 100% portable and operate seamlessly with our own premise and cloud solutions, and can also be used to offer enhanced self-service alongside other contact center platforms.

Key benefits of using Alvaria CXP

Key Benefits of Alvaria CXP:

- Design Once – Deploy Anywhere Architecture
- Group Level and 1:1 Personalization for a Better Customer Experience
- Integrated, Actionable Analytics for Continual Improvement
- Gives your Business Users Control
- Creates Mobile Web Applications
- Backend Connectivity
- Multi-tenant, Carrier-Grade Solution

Alvaria CXP applications are 100% portable and operate seamlessly with our own premise and cloud solutions, and can also be used to offer enhanced self-service alongside other Alvaria or other third-party contact center applications.

Starting price


Alternatives

with better value for money

Alvaria CXP’s user interface

Ease of use rating:

Alvaria CXP reviews

Overall rating

4.5

/5

18

Positive reviews

89

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.6/10
Rating distribution

5

4

3

2

1

11

5

2

0

0

Pros
“Several BI tools on the market are supported. One of the best features in CXP is, in my opinion, the comprehensive ways to integrate with any kind of backend system.”
SM

Stefan M.

CTO

“We also appreciate the Aspect team behind the scenes helping us be successful at every step of the way.”
MV

Mauricio V.

VP and CIO

“Ability to test quickly. I love the hosted solution.”
Verified reviewer profile picture

Jimmy I.

Business System Analyst

Cons
“Some outages lately have affected customer experience.”
MV

Mauricio V.

VP and CIO

“CXP Analyzer could provide more in-depth reports. The reports are not easily customizable in SAP BusinessObjects.”
PA

Prashant A.

Senior Software Developer

Who uses Alvaria CXP?

Based on 18 verified user reviews.

Company size

Midsize Businesses

Small Businesses

Enterprises

Top industries

Airlines/Aviation
Automotive
Telecommunications
Banking
Others

Use cases

- Not enough reviews
-
-
-
-
-

Alvaria CXP's features

Features rating:

API
Call transfer
Chat/Messaging
IVR
Real-Time analytics
Real-Time reporting
Reporting & statistics
Reporting/Analytics
Third-Party integrations

Alvaria CXP alternatives

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Alvaria CXP pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Alvaria CXP price and value

Value for money rating:

To see what individual users think of Alvaria CXP's price and value, check out the review snippets below.

“Several BI tools on the market are supported. One of the best features in CXP is, in my opinion, the comprehensive ways to integrate with any kind of backend system.”
SM

Stefan M.

CTO

“We also appreciate the Aspect team behind the scenes helping us be successful at every step of the way.”
MV

Mauricio V.

VP and CIO

Alvaria CXP integrations (2)

Alvaria CXP support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base
FAQs/Forum
24/7 (Live rep)
Phone Support

Training options

Live Online
In Person
Documentation
Webinars

Alvaria CXP FAQs

Q. What type of pricing plans does Alvaria CXP offer?

Alvaria CXP has the following pricing plans:
Pricing model: Free, Subscription

These products have better value for money


Q. Who are the typical users of Alvaria CXP?

Alvaria CXP has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Alvaria CXP support?

Alvaria CXP supports the following languages:
Japanese, Portuguese, German, Spanish, English, Chinese (Simplified)


Q. Does Alvaria CXP offer an API?

Yes, Alvaria CXP has an API available for use.


Q. What level of support does Alvaria CXP offer?

Alvaria CXP offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support

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