Additional information for Aspect CXP Pro
Key features of Aspect CXP Pro
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- XML data pull
- Phone key input
- Line transfer
- Supports Teletype (TTY) & TTD
- Advanced audio playback
- Multi-line support
- Voice customization
- Hold music
- Analog & digital line support
- PCI-DSS compliant
- HIPAA compliant
- Reporting & analytics
- Natural language understanding
- Enterprise integration
- Interactive voice response (IVR)
- SMS chatbots
- Social bots
- Automated web chat
- Inbound & outbound call support
- Audio prompt support
- Provisioning API
- Call recording
- Speech recognition
Aspect CXP Pro is fully compliant with VoiceXML (VXML), CCXML, and HIPAA regulations, and is PCI-DSS Level 1 certified.
Self-service applications can be deployed across multiple channels, including IVR, mobile web apps, chat, SMS, and social networks, and analyzed across all channels in real-time.
Dynamic personalization can be employed to present menu options according to likely user intent, for example if a user has recently placed an order online.
Integration with contact center systems allows transfer to live agent assistance when required.
Session states can be preserved across multiple sessions, user preferences retained, and each customer’s last call or session and overall call frequency can be tracked.
Integration with business intelligence applications, real-time reporting, and detailed analytics for caller loyalty, personalization statistics, task completion rates, caller behavior, transaction success, application performance, and more.