Aspect CXP Pro Pricing, Features, Reviews & Comparison of Alternatives

Aspect CXP Pro

Build, implement & maintain custom IVRs

4.4/5 (15 reviews)

Aspect CXP Pro overview

Aspect CXP Pro is a solution for building, implementing & maintaining self-service applications across multiple channels, which combines the application lifecycle management tools of Aspect CXP with the Aspect Prophecy telephony platform. Applications can be employed across mobile, text, and IVR (interactive voice response) channels, and utilized across all industries, particularly government, banking, insurance, retail, hospitality & travel, healthcare, utilities and other service providers. On-premise, Aspect Cloud hosted, and hybrid cloud deployments are supported.

Aspect CXP Pro allows users to create digital self-service systems, including artificial intelligence (AI) powered chatbots for SMS and Facebook Messenger and contact center-integrated mobile solutions, leveraging natural language understanding technology across multiple text-based channels. Modern IVR applications can also be created, with speech recognition, caller intent prediction, dynamic personalization of menu options, context continuity, and more. These IVR systems can be used for basic call routing, inbound self-service, or proactive outbound IVR, with applications including telephone surveys, order status tracking, information retrieval, virtual receptionists, voice verification, emergency notifications, and more. Self-service applications integrate with other Aspect contact center solutions, facilitating transfer of contacts to live agents when necessary.
www.aspect.com

Pricing

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Value for money
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Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, China and 8 other markets, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Chinese (Simplified), German, Japanese, Portuguese, Spanish
Aspect CXP Pro screenshot: Self service applications can be deployed across a range of channels, including textOmni-Channel Self-ServiceAspect CXP Pro screenshot: Main menus can be created with multiple optionsAspect CXP Pro screenshot: Voice recognition is powered by natural language understanding technologyAspect CXP Pro screenshot: Integration with contact center systems allows transfer of contact to live agentsAspect CXP Pro screenshot: Queues can be created and managed, with intro messages, hold music, hold messages, and more

Aspect CXP Pro reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.3
  4.2
  4.3
Chuck Lansford

CXP: The Right Way to Develop Omni-channel/Multi-lingual Interactions

Used daily for 2+ years
Reviewed 2017-08-24
Review Source: Capterra

Connecting our Customers to the Services they need...easily and universallyAspect CXP Pro is an incredible platform for omni-channel interaction development. It was created on the premise of developing interactions once and delivering them everywhere. What a great approach! We can take all of our interactions and deploy them across a variety of channels (voice, text, web, and video) and even to a large array of languages. Very powerful! The CXP Developer interface is easy to use. The Eclipse IDE was an easy transition. Coding is drag & drop, which takes a little getting used to. You'll be a pro in no time. It integrates with Java and can connect to DBs and web svcs. It has speech recognition and text-to-speech capabilities, but also supports integration with speech providers like Nuance. It has its own tester and debugger capable of voice, web, and mobile phone simulations. We have it deployed to a clustered environment, spanned across multiple data centers for high availability. Very solid! Companies everywhere are struggling to establish their interactive presence, quickly and efficiently. Many are approaching this tactically; buying one channel at a time until their pocketbooks runs dry. Not a good idea. How is the best way to handle this? Think strategically. What if you could produce it once, and just deliver it everywhere, even to multiple languages? This is what makes CXP a powerful solution. CXP is all about laying a solid foundation that is flexible enough to deliver almost anywhere.

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Stefan Mayer

I have worked with CXP Pro for years and it always provided all the functionality I needed.

Used daily for 2+ years
Reviewed 2017-06-16
Review Source: Capterra

Aspect CXP Pro provides all functionalities in terms of IVR and omni channel following the standards for VXML and HTML 5. It is highly scalable in enterprise cluster environment, on premise and hosted. The development environment is fully integrated into Eclipse and supports the user in easily building omni channel applications. Besides this, it also provides a web based development user interface in case no fat client installation is wanted or possible. CXP Pro offers full reporting and monitoring capabilities on system and application level. Splunk is integrated and indexes all log files written bei CXP Pro. On application level CXP writes statistics and other session data in a fully BI data model compliant database scheme. This data can be used to run BI reports (coming with CXP Pro). Several BI tools on the market are supported. One of the best features in CXP is, in my opinion, the comprehensive ways to integrate with any kind of backend system. Within the application dialog it offers easy to use objects to connect to a database/webservice/REST API or any other backend system to retrieve caller data or write transactions back into the customers backend system. The newest very interesting feature which was added to CXP is the NLU component which allows the user to build interactive text response applications interpreting written text input in a semantic way using NLU conditions.

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Cobus Greyling

Aspect CXP can be downloaded and demos configured free of charge. Deployments are seamless.

Used daily for 1-2 years
Reviewed 2017-06-09
Review Source: Capterra

This is one solution for a complete omni-channel, multi channel customer experience platform.Develop an application once, and deploy many times to different platforms. One application can be developed with Voice, ITR/Text and mobile web capabilities. Platforms we deployed to include SMS, Messenger, WeChat, Telegram, Twitter, Amazon Echo etc. The Aspect Natural Language Understanding component is included in the base install. A Continuity server is included, which manages the continuity and enforces omni-channel. Users can stop their customer journey on any channel and continue on the next; with context of the previous interaction shown. Code backups, code sharing, versioning and deployments are easy and seamless. Integration to web services, databases and the like is straight forward. JavaScript and VoiceXML are catered for in the application for custom functions, or if you have some legacy VoiceXML application components. Application logging is easy and debugging is included. Reporting; no extra coding or calls are required for augmented reporting. This is a rapid development environment with quick application creation. JQuery themes can be plugged in seamlessly, so disposable application (analogous to Googles instant applications) can share the company's identity. Documentation can be created on the fly from existing applications and saved as PDF document. Aspect Natural Language Understanding purchases LinguaSys, for a powerful NLU environment.

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Mauricio Vicente

Fantastic experience! We're able to create amazing interactive applications in minutes!

Used daily for 2+ years
Reviewed 2017-05-07
Review Source: Capterra

Flexibility, scalability and elasticity come to mind first. The flexibility to create innovative customer engagement applications by integrating all our telephony needs in a single platform. We also appreciate the Aspect team behind the scenes helping us be successful at every step of the way.

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Randall Harris

I do scripts in CXP for customer menus, data dips, etc.

Used daily for 2+ years
Reviewed 2017-05-07
Review Source: Capterra

Centralized IVR functionality, but with regional hardware deployment.The Eclipse interface is pretty easy to use for development. Deployment in the new version is much more flexible than before.

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Aspect CXP Pro pricing

Pricing options
Free
Free trial
Subscription
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Contact Aspect for pricing information.

Aspect CXP Pro features

API
Call Transfer
Chat
Conferencing
Reporting & Statistics
Third Party Integration

Activity Dashboard (64 other apps)
Automatic Notifications (51 other apps)
CRM Integration (60 other apps)
Call Monitoring (52 other apps)
Call Recording (81 other apps)
Call Reporting (50 other apps)
Call Routing (62 other apps)
Caller ID (58 other apps)
Instant Messaging (55 other apps)
Live / Video Conferencing (50 other apps)
Monitoring (51 other apps)
Receiving (53 other apps)
SMS Integration (49 other apps)
Voice Mail (50 other apps)

Additional information for Aspect CXP Pro

Key features of Aspect CXP Pro

  • XML data pull
  • Phone key input
  • Line transfer
  • Supports Teletype (TTY) & TTD
  • Advanced audio playback
  • Multi-line support
  • Voice customization
  • Hold music
  • Analog & digital line support
  • PCI-DSS compliant
  • HIPAA compliant
  • Reporting & analytics
  • Natural language understanding
  • Enterprise integration
  • Interactive voice response (IVR)
  • SMS chatbots
  • Social bots
  • Automated web chat
  • Inbound & outbound call support
  • Audio prompt support
  • Provisioning API
  • Conferencing
  • Call recording
  • Speech recognition
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Benefits

Aspect CXP Pro is fully compliant with VoiceXML (VXML), CCXML, and HIPAA regulations, and is PCI-DSS Level 1 certified.

Self-service applications can be deployed across multiple channels, including IVR, mobile web apps, chat, SMS, and social networks, and analyzed across all channels in real-time.

Dynamic personalization can be employed to present menu options according to likely user intent, for example if a user has recently placed an order online.

Integration with contact center systems allows transfer to live agent assistance when required.

Session states can be preserved across multiple sessions, user preferences retained, and each customer’s last call or session and overall call frequency can be tracked.

Integration with business intelligence applications, real-time reporting, and detailed analytics for caller loyalty, personalization statistics, task completion rates, caller behavior, transaction success, application performance, and more.