BigMarker Reviews

BigMarker

The platform for modern webinars and online events

4.82/5 (134 reviews)

Pros
  • Great integration options to connect with other online tools, and the Automation and Evergreen webinar features gives BigMarker ongoing value. Love the channel feature to package content together.Ryan S.Read the full review
  • BigMarker is a powerful platform that makes setting up and running webinar easy. I love their customer service, they are quick and useful.Miguel C.Read the full review
  • I love Bigmarker's flexibility and ease of use. I also love how helpful support is when I have issues.Verified ReviewerRead the full review
Cons
  • I have had no major problems. I have had to contact customer service twice and each time the problem was rectified within an hour even though it wasn't a major issue or time sensitive.Keith G.Read the full review
  • This can be a big problem for those who don't speak English. I am also missing a 24 hours clock (currently have to use AM/PM which is uncommon in The Netherlands).Verified ReviewerRead the full review
  • Maybe this is something specific to ISP as today we are not facing that issue. Apart from this, at present,I am not finding any reason to dislike bigmarker.Verified ReviewerRead the full review
97%
recommended this to a friend or a colleague
Rolando Vargas

Killer app.

Used weekly for 6-12 months
Reviewed 2019-06-20
Review Source: Capterra

I used to stream my webinars with Dacast but the bandwidth and viewing hours limitations and the high prices were killing me. And I the same time was using Zoom just to stream to facebook live. And when I found BigMarker I was able to cancel both services. BigMarker is whole lot cheaper and is giving unlimited bandwidth (that alone is game changer) and much more. So I'm saving a lot money and I'm getting a better and unique service.

Pros
No installation required. Lots of marketing features (was made for marketers). Amazing customer service. Easy landing pages and instant emails reminders. Lot of customizations. Support for dozens of languages. The video stream is crisp & smooth. Love the feature that allows me to stream to Facebook. Webinar is allow to be embedded on your own site. The webinar serie is a killer feature. The UI is very easy to use. BigMarker integrates with at lot of applications.

Cons
I haven`t found any features that I didn`t like yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Gregory Skeete

BigMarker is the ABSOLUTE BEST Webinar Solution for both Sales & E-Learning!

Used weekly for 1-2 years
Reviewed 2020-02-21
Review Source: Capterra

We have a powerful but easy-to-use B2B and B2C Webinar system for sales, customer support and e-learning thanks to BigMarker.

Pros
Our company loves EVERYTHING about BigMarker. It took 3 years to settle on a solution and we tested many options including WebinarJam, WebinarNinja, GotoWebinar, Demio and Zoom. BigMarker gave us the most complete solution for webinars and browser-based online meeting rooms. My favourite thing is the software is its functional power which is continuously improved by a great team.

Cons
Honestly, there isn't anything at this point. Most requests that we made for improvements have already been completed by a team that listens and closely monitors user feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sharon Wingron CPLP

Webinars and so much more

Used weekly for 6-12 months
Reviewed 2019-08-21
Review Source: Capterra

Pros
I have used many of the major platforms (WebEx, GoToMeeting/Webinar, Adobe) and many small ones (AnyMeeting and others) for corporate training, consulting meetings, client showcases, and coaching sessions. I was loving Zoom for the recording meeting and breakout functionality, then started using BigMarker as a webinar platform. Quickly I realized the platform could work for my online meetings, video conferences, webinars, leader-led training and so much more as well. BigMarker has replaced at least three other tools I was using, and saved me money in the long run. Also, they just keep developing and providing more value! I'm amazed at all of the new features and functionality that keeps coming out. Moving to BigMarker is one of the best business decisions I've ever made.

Cons
There is so much to discover that it took me just a bit to get my head around it and start using it. I'm still not sure I've tapped in to all of the functionality. The support team and documents have helped me through though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alian Ollivierre-Skeete

An Amazing Solution for Non-Profit Organisations

Used weekly for 1-2 years
Reviewed 2020-02-21
Review Source: Capterra

Spectacular! We're using it to connect with persons interested in our causes of Youth & Community Development including hosting meetings and webinars with various stakeholders and our beneficiaries.

Pros
Our Non-profit Organisation was seeking a webinar solution which was cost-effective but offered powerful features and performance. BigMarker delivered exceptionally well. We love the ease of use for both presenters and participants! The meeting rooms are also a great bonus!

Cons
Nothing. It's continuously improving and we're looking forward to upcoming features like Breakout Rooms.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Elizabeth MacAulay-Italiano

Not Reliable

Used weekly for less than 6 months
Reviewed 2019-06-08
Review Source: Capterra

I think BigMarker has some things to work out in their product, support, customer success and training. I think they are on the right track with the features of the platform and I wanted it to be a great product and experience so badly but it wasn't. I'm not a novice with SaaS product by any means and I found BigMarker challenging to work with from a product, training and support perspective. I'm looking for a new webinar platform and moving away from Big Marker. I'd consider coming back down the road if they improve. Maybe I'll test them out in a year to 18 months but for now I'd stay away if you need a reliable webinar platform.

Pros
BigMarker has a lot of great features. When you look at the options for how to create and host webinars it's quite robust. I was really happy when I found BigMarker because of the comprehensive features and how flexible it seemed. Unfortunately, it has not been a great user experience.

Cons
I found it unreliable. It's quite slow when you are going from page to page so it slows down the creation process of setting up and scheduling webinars. I also experienced a few bugs. For example, I pre-recorded the video portion of a live webinar. I didn't want there to be feedback so I made sure the mic was turned off. Throughout the video it kept turning on. I would see it turn green all of a sudden and then I'd have to turn it off. It must have happened 10 times. When the video was finished I turned the mic on and did my part of the webinar. When I went to replay the recording the quality was terrible. There was feedback throughout the entire recording. I couldn't use the webinar recording. This is just one example of many issues. The user experience wasn't great in terms of it being intuitive and their training documentation isn't great either so I think the learning curve and onboarding took longer than necessary. They really need to improve their training and onboarding material. Support is OK. They are responsive but I didn't always find them helpful. It was like they'd walk me through how to do half of a process so it resulted in more back and forth than necessary.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Ari Eko Prasethio

Best webinar on the market

Used weekly for 1-2 years
Reviewed 2019-10-07
Review Source: Capterra

i love to use bigmarker and very happy with it. this is my must have tools

Pros
i have 1000 plan on bigmarker and very happy with it. their meeting online feature is also good to have meeting.

Cons
in the beginning, their recording quality isnt so good, but now its ok.literally there is no major bad things, if something happen their support is very helpfull

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Keith Graves

Big Features, Minimal Price

Used weekly for 1-2 years
Reviewed 2020-02-20
Review Source: Capterra

It has been great. I have had no major problems. I have had to contact customer service twice and each time the problem was rectified within an hour even though it wasn't a major issue or time sensitive.

Pros
I use the evergreen feature frequently for public education. People are flocking to the webinar daily, which is boosting recognition of my company as an industry leader for that segment.

Cons
Really nothing. I have bounced between various webinar vendors and this has been the best in price, quality and service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Shade Odeinde

One of my BEST investments!

Used weekly for 1-2 years
Reviewed 2019-12-24
Review Source: Capterra

It is such a professional tool and always impresses clients. I have all my client meetings on BigMarker and I am poised to use this robust tool for all my webinar needs as I am just starting to get into the webinar flow and I love the rich feature-set of BigMarker!

Pros
The feature-set in BigMarker is the richest I've seen! It is such a versatile tool that can be used for webinars AND online meetings! I use it for every online meeting I have and clients are very impressed with the tool.

Cons
At first the bugs were an issue - some clients having difficulty with connecting their webcams and microphone but management has looked into it and they have reduced the friction that people joining experience making it a more streamlined process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Adithya Shreshti

Highly Feature-rich webinar solution

Used monthly for 1-2 years
Reviewed 2020-02-04
Review Source: Capterra

It has been helping me in knowledge sessions and meeting spaces that is highly customizable

Pros
Amazing features that have been highly thoughtful in implementation. The founder and team is responsive and reachable for issues and suggestion too. And one of the easiest ways for Facebook Lives and Evergreen webinars too

Cons
They are on the pricey side of the webinar solutions, but that is not really a con considering the extensive features it offers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chris Hanlon

Big Marker is the best Webinar Software I have ever used

Used weekly for less than 6 months
Reviewed 2019-12-03
Review Source: Capterra

So far I could not be happier with BigMarker. It is quick and easy to set up a webinar and the functionality both in set up and in-webinar is comprehensive and well thought out.

Pros
I am amazed at the functionality included with the platform. The ability to do live webinars, automated webinars, on demand webinars, evergreen webinars, 24/7 webinars, webinar series and Live Stream options as well as offering a meeting room is amazing.

Cons
So far I really don't have any con's to note. There are so many options that it can seem a little overwhelming and take some time to get to grips with but that isn't really a con. -Actually one con is that the "green screen" functionality is far inferior to that of Zoom which I also use with the exact same set up and lighting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kelly Murray

All in with BigMarker - easy onboarding and advanced functionality

Used daily for 6-12 months
Reviewed 2019-02-27
Review Source: Capterra

Excellent overall experience (40 paid live webinar events and counting). We purchase LOTS of SaaS, subscribe to multiple webinar hosts, and after all that we are now "all in" with BigMarker.

Pros
Easy onboarding: I was up and running with my first paid live webinar quickly (much faster than learning other webinar systems or even other SaaS). Nothing to download: I dislike downloading .exe files that other webinar host providers require for every webinar. BigMarker is in the Cloud - best using Firefox, Chrome or Chrome Incognito Advanced functionality: I've been using BigMarker for six months, hosted over 40 paid live webinars, some on demand webinars, and now Evergreen/Automated webinars - and BigMarker continues to add functionality from their RoadMap and user requests. BigMarker is impressive now and continues to add excellent features - including "course" for webinar series evergreen. Brilliant! Support is fast, friendly and helpful. Seriously. And they stepped in to directly communicate with a few of our "students" who needed extra assistance. Very much appreciated!

Cons
Chrome updated and "broke" audio on BigMarker. I may have been among the first to experience this in a live webinar. Ultimately was able to resolve and resume my live webinar, but would have preferred to be notified (so that I could have switched to Firefox as the webinar host).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tommie Secher, EMBA, MSc Marketing

Simply the best webinarplatform

Used daily for 1-2 years
Reviewed 2019-09-20
Review Source: Capterra

Pros
As a language education provider we host a lot of webinars and we tried a lot of platform. This is the smoothest most easy to use and most stable platform we have tried so far.

Cons
Webinarplatforms are traffic intensive and quite expensive but this is one of the more affordable ones.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ryan Speak

Best full featured webinar software

Used monthly for 6-12 months
Reviewed 2019-08-03
Review Source: Capterra

Pros
Nice interface, intuitive and easy to use. Great integration options to connect with other online tools, and the Automation and Evergreen webinar features gives BigMarker ongoing value. Love the channel feature to package content together.

Cons
Somewhat costly to scale, but if you are using the product effectively to scale and grow your business then it's money well spent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Bigmarker changed my life

Used monthly for less than 6 months
Reviewed 2019-09-24
Review Source: Capterra

Pros
I'm no expert, I love how easy it works. I can quickly add polls, handouts, or switch screens with making it complicated. The quality of the broadcast is insane good. I haven't met anything yet that beats this. The functions are crazy: live broadcast to Facebook, Youtube and other channels. But also the webinar features (evergreen, automated, always 24/7 on, etc.) are great too!

Cons
The translation could be done better. Not all fields can be translated to my native language (dutch). This can be a big problem for those who don't speak English. I am also missing a 24 hours clock (currently have to use AM/PM which is uncommon in The Netherlands). Last but not least: the functions can be overwhelming and I believe this can be fixed with a better UI of the menu. that said: I am very happy with all the functions!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lakshay Behl

Definitely our preferred solution for the long haul

Used weekly for 1-2 years
Reviewed 2019-04-14
Review Source: Capterra

For now, I can see no other solution for Webinars that I'd use. Bigmarker is IT. For me AND my clients.

Pros
Bigmarker is a solution we finally settled on after going through a LOT of other webinar hosting solutions. The biggest pro for us is that it just works. Flawlessly. You don't have to be a huge nerd to set it up. If you can answer questions about your event, that's all you need. It just works, and you wouldn't believe how rare that is in this field. I mean some of the competitors are bad enough to have cost us six figures in revenue simply because they malfunctioned during a live event. Fortunately, bigmarker works very well, even if you, the admin are broadcasting through a poor connection, which can happen if you're on the move a lot.

Cons
Honestly, there were some flaws in the beginning, but those kinks have been ironed out. One of our events was recorded, and the recording wasn't available for downloading 2-3 days after the event, but that was a unique misfire that the team took care of in less than an hour of me contacting them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

BigMarker is set to top all livestream and webinar companies!

Used weekly for 6-12 months
Reviewed 2019-04-11
Review Source: Capterra

The webinar software from BigMarker is a necessary use for my business. I do not know how I would have been doing with just a Facebook Live or YouTube Live / Google Hangouts video. Both myself and my viewers feel connected. Zoom, GoMeeting cannot touch the capabilities of this software. BigMarker is continuing to improve on every front!

Pros
I really enjoy how fast and simple this software is to use. I got a livestream web conference started in one minute. In addition I was able to integrate things like Facebook, Comments, and a repeating web stream. I can remind my users with a SMS or email. Plus all of my contacts are stored here and easily can go anywhere I want them to. The actual application runs speedy and is a blast to use. I love hosting a webinar with any of my fellow freelancing artists. This is by far better than any software out there doing the same thing! They're in-app support is the most helpful and I get a response in minutes many times! I couldn't ask for better support! I can't wait to see this company grow!

Cons
Currently, I have no complaints. They're actively producing new features and integrating often. They work with large and small companies, so we're always thought of!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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E. Alana James, Ed.D.

Hard to imagine them being better

Used weekly for 2+ years
Reviewed 2017-04-18
Review Source: Capterra

I have been a BigMarker customer since they started and they were always, and continue to be the best at innovation. They were the first not to require a download for the user to attend a webinar. They are the first and continue to be the only one who do a great job marrying community to webinars. They work so well for us (Higher Education) that we now have literally hundreds of final products recorded by them in our sphere of influence. We could not do all that we do without Bigmarker as our partner.

Pros
No downloads - multi continent server choice for international businesses - ongoing development of new tools - incredible support services - brilliant innovation over the years that just continues to develop

Cons
cant' think of anything

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jaime Kartak Lerner

Super easy to use and always updating features

Used weekly for 6-12 months
Reviewed 2019-04-11
Review Source: Capterra

I mostly use it for client meetings and for that, it has been wonderful. Meetings run flawlessly and because it's so easy to use for my clients, there isn't a lot of wasted time trying to explain to them how to use it. I've done a bit of testing with the webinar side but haven't used it as much. The great thing is, they have training videos - err webinars - to get you up and running fast. I appreciate that they see my time is valuable.

Pros
I love that my attendees don't have to download anything to get started. They can just load the webinar or meeting into their current browser. In addition, there are all the types of webinars you would ever want in a single system, including evergreen and on-demand webinars. You also get meeting rooms! I do meetings with clients on a regular basis and this has been invaluable. I can literally be in a meeting with someone in 60 seconds.

Cons
Hasn't really been any downsides yet. They are an Enterprise solution. If I have to come up with a negative, it's the fact they aren't as well known as others so the interface isn't instantly familiar which creates a slight learning curve. But as mentioned before, it's user-friendly, so the learning curve is small.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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David McCan

BigMarker is an incredible business tool

Used weekly for 6-12 months
Reviewed 2019-02-28
Review Source: Capterra

I've had good success using BigMarker with clients and colleagues. There was no need to guide people through an install process as no installation is needed. Video and sound quality were excellent. It is easy to download the recordings, edit, and post to YouTube. BigMarker seems very responsive to user feedback and there have been regular releases of new features. This company is not standing still.

Pros
I'm a solo business that does training, consulting, and contracting. There are several features that I fell in love with. The webinar functions are very full featured and have lots of ways to engage users and reuse content. You also get a "meeting room" with a permanent URL that you can use for demos and quick video conferences. You get your own channel for promoting your webinars that includes easy monetization options. Customer service has always been quick and very helpful.

Cons
There are a lot of ways you can setup your webinars and it can take a while to figure out the option that best fit your needs. Also, if you want a replay, don't forget to turn recording on (you now get a prompt, thankfully).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michalis Panayiotou

Essential Software for meetings & webinars

Used weekly for 1-2 years
Reviewed 2019-11-08
Review Source: Capterra

Pros
I like that BigMarker works in the browser and does not require you (or your guests) to install anything before you start using it. Audio & Video quality is incredible and you can record all sessions effortlessly. Recordings are saved on the cloud saving me space and clutter from my pc.

Cons
There was an issue with audio/video sync of recordings but it has been addressed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

A worldclass innovative solution for effective live conferencing and webinars

Used weekly for 6-12 months
Reviewed 2018-07-09
Review Source: GetApp

Pros
Being in small business, the solution what we were looking at was something simple,easy to manage and affordable. In India, we have anticipated, low bandwidth, not so tech savvy users as some issues for any webinar tool. I found this tool working even in moderate bandwidth. We tried many and finally selected Bigmarker and I cam say, it was a wise decision I have been using various webinar tools for five years and I would rate usability high. Another big plus is the seamless functioning across devices- desktop, laptop or mobile. I am finding Bigmarker as an excellent companion to perform small webinars to customers/prospects. The booking and billing portion are yet to be attempted. However they are also excellent features.

Cons
Found some issues initially with specific to voice clarity. Maybe this is something specific to ISP as today we are not facing that issue. Apart from this, at present,I am not finding any reason to dislike bigmarker

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michael Pauli

Very solid "no app needed" webinar tool

Used weekly for 1-2 years
Reviewed 2019-03-14
Review Source: Capterra

Pros
Bigmarker is really easy to setup and is a mature product on the webinar market. Coming from the internet marketing space I haven't heard of them until last year and was immediately convinced. The streams are stable and the video and audio quality are really good. I particularly like the way how easy it is to add in slides, videos etc during the show and send offers in live. Chat functions are easy to use. If you have a moderator supporting you it is even easier to handle everything. Also the opportunity of streaming to facebook and youtube live is a fantastic tool to get more reach. If there are any issues, just contact their support - they are extremely helpful and always there.

Cons
not really much - maybe the translations to German (which I think they are already working on)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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John Hogarth

BigMarker Hits the Mark

Used daily for 6-12 months
Reviewed 2019-09-05
Review Source: Capterra

Great experience. Everything runs smoothly and I really like the fact that they have an active development team that continues to add awesome new features.

Pros
BigMarker is a very mature and robust webinar platform. The great thing about the software and the development team is they continue to improve and add amazing features. Highly recommended.

Cons
One Con I ran into was the inability to use bigmarker as a telestrator (writing on the screen while reviewing a video). I did however speak to the responsive support team and will be submitting this as a feature request.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jay Turner

Use BigMarker to Win Big With Webinars

Used monthly for 6-12 months
Reviewed 2019-04-09
Review Source: Capterra

BigMarker is a fantastic product with one of the best support teams with whom I've had the pleasure of working. If you're looking for an alternative to WebEx or Adobe Connect to produce webinars for education, as well as to monetize them, you cannot go wrong with BigMarker.

Pros
I love that BigMarker is browser based and loaded with features. Former is convenient for my clients and accessibility and the latter allows me to deploy webinars in ways that you simply cannot with the big players like WebEx and Adobe (and I've administered both for several years). One feature I enjoy is that each webinar you create has a landing page built just for it, making marketing and registration a breeze for end users. Although I have yet to use the webinar series function, I plan to host online classes with this feature and ultimately ditch my online course provider. The team is constantly listening to its user base and adding new features regularly.

Cons
Being browser-based is both a benefit and downside. BigMarker relies on Chrome as its delivery engine and some users are not Chrome fans, plus you always need to keep Chrome updated for the best functioning of the platform. Audio and video quality is usually good with a wired, high-speed connection, but even then, you may occasionally experience latency issues -- even more so if you are using wireless.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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L. Knox Wimberly

BigMarker is cleaner, has better functionality than Zoom!

Used weekly for 6-12 months
Reviewed 2019-08-01
Review Source: Capterra

I love the ease of the automated webinars. I use this feature extensively. I record the first one (live) and then am able to have it play back and slack me the comments and q&a without me having to go teach my courses live every time. This is a HUGE benefit for me.

Pros
No download required for our participants and automated webinars.

Cons
Have to hit a record button. I would like to select that in advance (when setting up the webinar) and not have to manually do it inside of the webinar.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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