8x8 Contact Center vs Ringover

Convoso

DialedIn CCaaS

Ringover

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. 

Activity Dashboard

Agent Interface

Alerts/Escalation

Alerts/Notifications

Auto-Dialer

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Autoresponders

Call Center Management

Call Monitoring

Call Recording

Call Routing

Call Scripting

Call Transfer

Campaign Management

Chat/Messaging

Computer Telephony Integration

Customer History

Customizable Reports

Employee Scheduling

For Call Centers

Inbound Call Center

Interaction Tracking

Labor Forecasting

Live Chat

Manual Dialer

Monitoring

On-Demand Communications

Outbound Call Center

Performance Management

Performance Metrics

Personalization

Progressive Dialer

Quality Management

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Reporting/Analytics

SMS Messaging

Third-Party Integrations

VoIP Connection

Proprietary

8x8 Contact Center

Web-based

iPad

Windows

Android

iPhone

X Series Plans (UCaaS & CCaaS)

Software Support

The 8x8 support team is pretty responsive.

Manager

The integration with our ERP system also makes it easier to control when the last call was placed to xyz customer

Systems Administrator

It is easy to use and is seamless for engaging with customers in various ways of communication.

ITS Operations Supervisor

From time to time we do have issues that affect all of the agents but for the most part it has been stable and easy to use.

Director

Pretty good kit overall but it is expensive and not necessarily worth the extra expense unless you fully utilise all the capability and get proper support, which is where it does fall down - terrible support team.

Product Manager

The integration process takes a lot of time and is certainly not hassle-free, as claimed by the salesperson.

IT Analyst

It is very easy to use and I love how obvious the notifications are when a call comes in.

Ease of Use

Customer Support

Integrations

Large Enterprises

Mid-size Business

Small Business

LiveAgent

Cloud-based customer service platform for businesses of all sizes, combining live chat, AI chatbot, email ticketing, and call center.

vice director

Customer support was excellent and they came to the rescue in the middle of the pandemic.

Customer Experience Manager

The platform is user-friendly, reliable, and offers the flexibility our customer service team needs to perform at its best.

Set up your call centre online in just a few clicks. No need for technical expertise to deploy a high-performing call centre for your business. Configure everything online. Be up and running in minutes.

Access Controls/Permissions

Activity Tracking

Archiving & Retention

Audio/Video Conferencing

Automated Attendant

Blended Call Center

Call Conferencing

Call Disposition

Caller ID

Caller Profiles

Call List Management

Call Logging

Call Queues

Call Reporting

Call Scheduling

Call Tagging

Call Tracking

Call Transcription

Call Whispering

Collaboration Tools

Communication Management

Conferencing

Contact Database

Contact Management

Dashboard

Electronic Faxes

Electronic Signature

Employee Activity Monitoring

Employee Directory

Event Triggered Actions

Fax Management

File Sharing

For Cloud Phone Systems

Group Messaging

Integrations Management

List Management

Meeting Management

Mobile Access

Multi-Channel Communication

Multi-Language

Multi-User Collaboration

On-Demand Recording

Online Voice Transmission

Phone Key Input

Power Dialer

Pre-recorded Messages

Real-Time Notifications

Real-Time Updates

Recording

Remote Access/Control

Remote Support

Reporting & Statistics

Ring Groups

Role-Based Permissions

Scheduled Recording

Screen Sharing

Sentiment Analysis

Single Sign On

SIP Trunking

SMS Marketing

Social Media Integration

Softphone

Tagging

Text to Speech

Unified Communications

The Ringover integration most frequently cited by reviewers is HubSpot CRM, a CRM product rated 4.2 out of 5 for its integration with Ringover.

Reviews for Ringover come from a wide variety of industries, including insurance (10% of reviewers), computer software (8%), and marketing and advertising (6%). The most frequent use case for Ringover cited by reviewers is telephony (41% of reviewers).

Aircall

RingEX

RingCX

CloudTalk

Zoom Phone

Wildix

JustCall

Nextiva

VoIPstudio

CallHub

Five9

Kavkom

Smart

Power

 Advanced

Frequent technical glitches

77% of reviewers feel negative about Bugs and Issues. Some users report recurring bugs in both desktop and mobile apps, such as call dropouts, app crashes, and problems with integrations. They mention that technical glitches can disrupt calls, require frequent restarts, or necessitate reinstalling the app. Reviewers indicate that bugs sometimes affect features like click-to-call, CRM sync, and notifications, leading to frustration in professional contexts. Many say these issues, while sometimes resolved by updates, can hinder smooth operation and reliability.

Dependence on stable internet

42% of reviewers feel negative about Connection Issues. Some users report that Ringover’s reliance on a stable internet connection leads to disruptions when the network is weak or unstable. They mention problems like dropped calls, disconnections, and difficulties with integrations when multiple platforms are open. Reviewers indicate that connection issues can block teams from using the software and require frequent reconnections. Many say that the platform does not function offline, making it less reliable in areas with inconsistent connectivity.

Occasional slowdowns and lag

46% of reviewers feel negative about Performance and Speed. Some reviewers find that Ringover experiences latency, slow response times, or lag when launching calls, especially with unstable internet connections. They mention delays in answering calls, slow app startup, and occasional sluggishness in message delivery. Users indicate that performance issues can interrupt workflow and cause missed calls or choppy audio. Many note that these slowdowns are more pronounced in busy environments or when network quality is poor.

Variable audio experience

Resulter

Sometimes when two people are using the app at the same time the voice quality gets poor.

37% of reviewers feel negative about Sound Quality. Some reviewers find that sound quality fluctuates depending on network conditions, with issues like background noise, audio lags, and microphone problems. They mention difficulties with headsets, Bluetooth devices, and occasional synchronization errors. Users indicate that poor sound quality can affect call clarity, especially during transfers or when multiple users are on the app. Many say that lack of noise cancellation and inconsistent audio can hinder effective communication.

Reliable service experience

96% of reviewers feel positive about Quality of Service. Reviewers indicate that Ringover delivers consistent, high-quality communication and reliable customer support. They appreciate the intuitive interface, ease of installation, and comprehensive reporting tools. Users mention that the platform improves productivity, enhances traceability, and saves time for both sales and support teams. Many value the quality of data provided and the smooth user experience, noting that the service is dependable for both small and growing businesses.

Streamlined everyday workflows

100% of reviewers feel positive about Daily Use. Reviewers appreciate how Ringover integrates smoothly with existing tools, making daily operations more efficient and less complicated. They find the platform intuitive and easy to learn, even for beginners, and say it centralizes essential functions for quick access. Users indicate that it saves significant time, enhances responsiveness, and supports both internal and external communications. Many say it has become indispensable for their routine tasks, providing a pleasant and practical experience that simplifies their workday and boosts productivity.

Enhanced team coordination

head of central operations

it was very easy to set up, onboard he team and access the data the team was generaing.

Advanced Systems Engineer

Ringover has helped our team collaborate more efficiently and manage our communication needs.

99% of reviewers feel positive about Team Collaboration. Some reviewers find Ringover invaluable for monitoring team activity, sharing best practices, and providing real-time coaching. They appreciate features like detailed statistics, reporting, and easy user management, which help track performance and facilitate teamwork. Users indicate that the platform supports remote and hybrid teams, streamlines communication, and reduces the learning curve for new members. Many say responsive support and intuitive deployment make it easy for teams to stay organized, agile, and productive.

Comprehensive business telephony

99% of reviewers feel positive about Telephony. Users think Ringover offers a robust and flexible telephony platform that centralizes communications and supports both office and remote work. They highlight the ease of managing multiple lines, customizable settings, and reliable connectivity. Reviewers appreciate the integration with business tools, the ability to handle inbound and outbound calls efficiently, and the cost-effectiveness of the solution. Many say it is suitable for teams of all sizes and enables seamless teleworking, making it a preferred choice for professional phone management.

Consistently clear call quality

Sales Director

The platform is quick to set up, offers reliable call quality, and brings multiple channels together in a single interface.

Technology and Digital Product Manager

Ringover is straightforward to set up, has a clear interface, and the call quality is consistently good.

95% of reviewers feel positive about Call Quality. Some users report that Ringover provides clear, reliable calls even during peak usage or with average internet connections. They value features like call recording, analytics, and seamless CRM integration, which help manage communications efficiently. Reviewers appreciate the intuitive interface and the ability to handle international calls with stable clarity. Many find that the platform’s call quality supports professional interactions and enhances overall communication effectiveness.

Another noteworthy point is the amount of resources available on their website: guides, documentation, and very clear help material for configuring and taking advantage of all the platform's features.

Ringover also provides a lot of documentation and learning resources on their website, which makes the learning curve quite manageable for new users.

The commercial offering was much better than the other com [sensitive content hidden] who are offering a similar package but also the technology is very good both of the mobile and desktop perspective and also the accuracy of information loaded up into a CRM is very very accurate.

Founder

The ability to review call transcripts—rather than trawling through recordings—is a real productivity boost, and the call bar helpfully flags when a number falls outside our tariff.

8x8 Contact Center vs Ringover Comparison (2026)

8x8 Contact Center vs Ringover Comparison (2026)

8x8 Contact Center

Ringover

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives