App comparison

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8x8 Contact Center Logo

8x8 Contact Center

4.1
(35)

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One solution for every customer interaction.

(2)

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8x8 Contact Center Alternatives & Competitors

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NICE CXone logo
4.2
(565)

Cloud Contact Center Software

Features

Total

NICE CXone logo
8x8 Contact Center logo

33

125

38

features in common

33

features in common

NICE CXone logo

NICE CXone user ratings

Functionality

4.1
(565)

Top features

  • For Call Centers

    5.0

  • CRM

    5.0

  • Voice Mail

    5.0

8x8 Contact Center logo

8x8 Contact Center user ratings

Functionality

4.1
(35)

Top features

  • Automated Routing

    4.8

  • Multi-Channel Communication

    4.8

  • IVR/Voice Recognition

    4.7

Pricing

Starting from

$71/month

Value for money

NICE CXone logo
4.1
8x8 Contact Center logo
4.1

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
Genesys Cloud CX logo
4.4
(225)

Software for faster, smarter, personal experiences

Features

Total

Genesys Cloud CX logo
8x8 Contact Center logo

36

151

38

features in common

36

features in common

Genesys Cloud CX logo

Genesys Cloud CX user ratings

Functionality

4.2
(225)

Top features

  • IVR/Voice Recognition

    5.0

  • Call Transfer

    5.0

  • Third-Party Integrations

    5.0

8x8 Contact Center logo

8x8 Contact Center user ratings

Functionality

4.1
(35)

Top features

  • Automated Routing

    4.8

  • Multi-Channel Communication

    4.8

  • IVR/Voice Recognition

    4.7

Pricing

Starting from

$75/month

Value for money

Genesys Cloud CX logo
4.1
8x8 Contact Center logo
4.1

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.