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eGain Mail
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Pioneer in web-based email response management
Table of Contents
eGain Mail - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
eGain Mail overview
What is eGain Mail?
eGain Mail, the industry-first web-based email management software, helps businesses handle large volumes of email, webform, and social inquiries. It is supported by AI, centralized knowledge, and analytics. Features like automated routing, flexible workflows, and productivity tools enable efficient and scalable email management. Letter and fax interactions are also handled in the product, delivering PDF-based output and integration via available APIs with third-party OCR tools for input.
The Secure Messaging module of eGain Mail establishes a secure communication channel between agent and customers to exchange confidential information without exposing information to external networks. It addresses the security and compliance concerns of companies in regulated sectors and their consumers.
What customers get: Safe notifications, authenticated access, secure message center or inbox, power to appoint a proxy for communication
What the business gets: Out-of-the-box inbox templates, ability to brand the message center, access to a centralized knowledge base
Key benefits of using eGain Mail
A US-based financial services company saw its agents shave 40 seconds from the average 4-minute handle time. Despite increasing volumes, service levels improved from 24 hours to less than 8 hours for all customers; and to 4 hours for high-value customers.
Starting price
per month
Alternatives
with better value for money
eGain Mail’s user interface
eGain Mail reviews
Overall rating
4.0
/5
2
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.5/10
5
4
3
2
1
0
2
0
0
0
eGain Mail's features
Features rating:
eGain Mail alternatives
eGain Mail
Starting from
1000
Per month
Gmail
Starting from
No pricing info
Google Workspace
Starting from
No pricing info
Microsoft Outlook
Starting from
No pricing info
eGain Mail pricing
Value for money rating:
Starting from
1000
Per month
Flat Rate
User opinions about eGain Mail price and value
Value for money rating:
eGain Mail integrations (1)
Top integrations
eGain Mail support options
Typical customers
Platforms supported
Support options
Training options
eGain Mail FAQs
eGain Mail has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does eGain Mail support?
eGain Mail supports the following languages:
English
Q. Does eGain Mail support mobile devices?
eGain Mail supports the following devices:
Android, iPad, iPhone
Q. Does eGain Mail offer an API?
No, eGain Mail does not have an API available.
Q. What level of support does eGain Mail offer?
eGain Mail offers the following support options:
24/7 (Live rep), Chat