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GoTo Connect vs Zoom Phone Comparison (2026)

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Good recommendations?

GoTo Connect

Zoom Phone

Overview

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.5

671

428

179

Value for money

Ease of use

Features

Customer support

82%

would recommend this app

4.5

246

157

Value for money

Ease of use

Features

Customer support

80%

would recommend this app

Pros

“The support from customer support managers and support staff, and the fact that the tool is extremely future-oriented and constantly releases new features that create absolute added value, especially in customer communication and sales.”

Gianna D.

Accounting and Finance

“I believe that it untethers people from their desks, and makes roles that rely on making/receiving calls, such as call centers more flexible to allow remote work.”

LaWanda L.

Concierge Representative

“Seamless as an app on both mobile phones and laptops while working from home.”

Oliver P.

CFO

Pros

“Call quality is consistently strong, and features such as call queues, auto attendants, call recording, and voicemail transcription help improve efficiency in a busy customer service environment.”

Nigel D.

CCO

“The integration with other Zoom products creates a seamless communication experience, helping improve productivity while maintaining a professional standard of customer service.”

Nigel D.

CCO

“It provides a reliable cloud-based telephony solution that supports both internal collaboration and customer communications.”

Nigel D.

CCO

Cons

“It stinks that if the internet connection goes out, then I have no access to my extension, and that if I am at home, and someone is in the office and needs a phone, they cannot use the physical phone at my desk if I'm logged in at home.”

LaWanda L.

Concierge Representative

“The newer updates don't have this feature and it makes it nearly impossible to keep track of an individual agents detailed call information.”

Chad M.

Assistant Manager

“The initial set up was a bit confusing and trying to navigate their bubble system when routing calls is confusing.”

Shane C.

owner-CEO

Cons

“The call quality can get spotty when internet is unstable, and there's no fallback to cellular, which is frustrating during important calls.”