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Zoom Workplace vs Zoom Phone Comparison (2026)

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Compare similar apps

Microsoft Teams

4.5

Google Workspace

4.7

Google Meet

4.5

Good recommendations?

Zoom Workplace

Zoom Phone

Overview

Zoom Workplace is a cloud-based, AI-powered collaboration platform unifying meetings, chat, phone, email, whiteboard, and workspace.

Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

14.99

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

14.6K

10K

3.9K

544

Value for money

Ease of use

Features

Customer support

84%

would recommend this app

4.5

246

157

Value for money

Ease of use

Features

Customer support

80%

would recommend this app

Pros

“Built-in AI Tools: The AI Companion is a standout, providing automated meeting summaries, action items, and quick catch-up threads so users don't miss a beat.”

Victoria S.

Customer Service officer

“Calendar & Email Integration: Seamless syncing with tools like Google Workspace and Microsoft Outlook makes scheduling and tracking invitations virtually frictionless.”

Victoria S.

Customer Service officer

“The video and audio quality are generally strong, and features like screen sharing, chat, and scheduling make communication efficient. While there can be occasional technical issues depending on the internet connection, overall it is a very useful and practical tool for both personal and professional use.”

Mailen G.

WSB

Pros

“There was a tiny learning curve when compared to Zoom Video Calls however it was nothing the documentation couldn't help with.”

Sebastian C.

Information Technology Intern

“Since last year, I've been using Zoom for both work meetings and online classes, and I really enjoy how it doesn't take up a lot of phone storage and allows you to utilise it from anywhere.”

Amar B.

Customer Support

“My communications are now safe, secure and effective with Zoom Phone because it supports inbound and outbound calling through the public switched telephone network.”

Ascah M.

Content Writer

Cons

“The platform can be quite heavy on mobile data consumption. When I am conducting field research away from the university Wi-Fi, using Zoom for long meetings drains my mobile data plan very quickly.”

ADEGOKE V.

Research Assistant

“Zoom quite often has issues with cancelling or scheduling meetings if the app version falls two or three versions behind the latest version which can cause issues in a work environment if the app is not frequently updated.”

Clyde W.

System Administrator

“The free tier time limit can be frustrating if you're doing longer calls, and the desktop app can be resource-heavy and slows down my laptop”

Ellie S.

Founder and Lead Marketer

Cons

“Sometimes it takes a little bit to load especially if you don’t have it preset up prior to starting.”

Andrena T.

Administration

“The mobile app keeps asking me to turn on location services, which I don't want to do because it drains the battery on my phone.”