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IBI-aws Logo

Service desk user information system

Table of Contents

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IBI-aws - 2026 Pricing, Features, Reviews & Alternatives

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IBI-aws overview

What is IBI-aws?

IBI-aws is a knowledge search system that centralizes customer information in your service desk and makes it usable in a secure environment. Users can compare external customer contacts with the corresponding company data and thus answer specific inquiries directly. With IBI-aws, queries can be extended to advanced search to see what customers have used or to show what they need.

With IBI-aws, users can bring the areas of call center and service desk to one table. The system makes it possible to streamline and optimize existing infrastructures using AWS cloud-based technologies.

Starting price

Free

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IBI-aws’s user interface

Ease of use rating:

IBI-aws reviews

Overall rating

5.0

/5

4

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.5/10
Rating distribution

5

4

3

2

1

4

0

0

0

0

IBI-aws's key features

Most critical features, based on insights from IBI-aws users:

Alerts/Notifications
Customizable templates
Multi-Language
Collaboration tools
IT asset management
Chat/Messaging

All IBI-aws features

Features rating:

Alerts/Escalation
API
Campus notifications
Communication management
Customer support
Customizable branding
Data import/export
Email alerts
Email management
Email templates
Event triggered actions
Geolocation
Incident management
Knowledge base management
Localization automation
Mass notifications
Mobile access
Mobile alerts
Multi-Channel communication
Multi-Language alerts
Push notifications
Real-Time notifications
Release & deployment
Reminders
Reporting & statistics
Risk alerts
Scheduling
Self service portal
Single sign on
SMS messaging
Support ticket management
Templates
Third-Party integrations
User management

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IBI-aws pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about IBI-aws price and value

Value for money rating:

IBI-aws integrations (1)

Top integrations

IBI-aws support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support

Training options

Live Online
Webinars
Documentation
Videos
In Person

IBI-aws FAQs

Q. What type of pricing plans does IBI-aws offer?

IBI-aws has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of IBI-aws?

IBI-aws has the following typical customers:
Large Enterprises


Q. What languages does IBI-aws support?

IBI-aws supports the following languages:
English, German


Q. Does IBI-aws support mobile devices?

IBI-aws supports the following devices:
Android, iPad, iPhone


Q. Does IBI-aws offer an API?

Yes, IBI-aws has an API available for use.


Q. What level of support does IBI-aws offer?

IBI-aws offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

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