GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
SparkTG VCC vs Exotel Comparison (2026)
Add to Compare
Compare similar apps
Ringover
4.7
Nextiva
4.6
VoIP.ms
4.8
Good recommendations?
SparkTG VCC
5
34
4
11
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Exotel
5
38
4
20
3
9
2
0
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
SparkTG VCC is a cloud-based contact center solution that provides businesses with tools to improve customer service processes and convert leads on a centralized platform. Supervisors can use the dashboard to generate reports and manage call recordings to boost agents' overall productivity.
Exotel is the emerging market's full-stack customer engagement platform that offers a communication API framework to build your conversational portfolio, an omnichannel contact center and a conversational AI toolkit to improve speed, quality and outcomes of customer conversations.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
46
5
4
3
2
1
34
11
1
0
0
- Value for money
- Ease of use
- Features
- Customer support
4.3
69
5
4
3
2
1
38
20
9
0
2
- Value for money
- Ease of use
- Features
- Customer support
Pros
Shailendra K.
Lead Software Engineer
Shailendra K.
Lead Software Engineer
Rahul S.
Operations Executive
Pros
Surya K.
Sr. Manager
Pooja D.
Senior Manager Quality and Implementation
Kiran t.
UC Engineer III
Cons
Not enoughreviews yet
Cons
Jaydeep R.
IT Application Manager
Piyush N.
Manager- Marketing
Piyush N.
Manager- Marketing
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features79
- 2-Way Messaging
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Auto-Dialer
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer History
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Event Triggered Actions
- IVR
- Inbound Call Center
- Interaction Tracking
- List Management
- Live Chat
- Manual Dialer
- Mass Texting
- Message Personalization
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- On-Demand Recording
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Pre-recorded Messages
- Predictive Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Scheduled Messaging
- Sentiment Analysis
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Text to Speech
- Third-Party Integrations
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workforce Management
- Total features67
- 2-Way Messaging
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Auto-Dialer
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer History
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Event Triggered Actions
- IVR
- Inbound Call Center
- Interaction Tracking
- List Management
- Live Chat
- Manual Dialer
- Mass Texting
- Message Personalization
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- On-Demand Recording
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Pre-recorded Messages
- Predictive Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Scheduled Messaging
- Sentiment Analysis
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Text to Speech
- Third-Party Integrations
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workforce Management
Integrations
- Total integrations8
- 360Dialog
- CleverTap
- Freshdesk
- Gallabox
- HubSpot CRM
- Kapture CX
- LeadSquared
- MoEngage
- Salesforce Platform
- Shopify
- Truecaller
- Vtiger CRM
- Zendesk Suite
- Zoho CRM
- Total integrations9
- 360Dialog
- CleverTap
- Freshdesk
- Gallabox
- HubSpot CRM
- Kapture CX
- LeadSquared
- MoEngage
- Salesforce Platform
- Shopify
- Truecaller
- Vtiger CRM
- Zendesk Suite
- Zoho CRM
Alternatives
Explore similar apps
