getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Convoso vs Exotel Comparison (2026)

Add to Compare

Compare similar apps

Ringover logo

Ringover

4.7

DialedIn CCaaS logo

DialedIn CCaaS

4.8

Readymode logo

Readymode

4.6

Good recommendations?

Convoso logo

Convoso

Exotel logo

Exotel

Overview

Dramatically increase contact and lead conversion rates with Convoso's omnichannel contact center software.

Exotel is the emerging market's full-stack customer engagement platform that offers a communication API framework to build your conversational portfolio, an omnichannel contact center and a conversational AI toolkit to improve speed, quality and outcomes of customer conversations.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
view more detailsview details
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
view more detailsview details

Video & Screenshots

Pricing

Starting from

90

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

200

One-time payment

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

395

5

4

3

2

1

246

114

28

6

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
77%
would recommend this app

4.3

69

5

4

3

2

1

38

20

9

0

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
72%
would recommend this app

Pros

“The predictive dialer keeps our team consistently engaged with prospects, and the robust reporting tools allow us to monitor and fine-tune our campaigns in real time.”
HD

Hector D.

Admin

“The admin interface for dialing and sms strategy is very smooth at setup and nimble when changes are needed to increase contact rates.”
NW

Nicholas W.

Operations Manager

“It would be helpful to add a feature that allows agents to access a caller’s past call history by number, along with information about which representative handled the previous interactions.”
BR

Brian R.

Assistant

Pros

“The platform is incredibly reliable with clear call quality and minimal downtime, which is crucial for our business.”
SK

Surya K.

Sr. Manager

“Had a great experience with exotel, good User-friendly Interface, easy to access dialer, very useful to track calling and call recording to audit and process improvement”
PD

Pooja D.

Senior Manager Quality and Implementation

“Pretty impressive,Am using exotel platform from past 5 years in Bundl technologies it has give a lot of options on Apps,& Other categories which are very important on UC.”
Kt

Kiran t.

UC Engineer III

Cons

“Confusing capabilities and integration with CRM. When pulling calls to a specific phone number you have to specify a time frame of around a month to find all calls associated with a specific phone number.”
KO

Keith O.

Sales Team Manager

“Because the system is so feature-rich, the data management side can get a little messy. If you aren't diligent about lead hygiene and list management, the sheer volume of data the system generates can become overwhelming to navigate.”
SD

Samyak D.

Data Analyst

“It lacks the ability to separate each individual aux that is considered ''pause time''.”
DV

Dennis V.

Manager

Cons

“Very worst experience once the payment is done to the company.”
Verified reviewer profile picture

Jaydeep R.

IT Application Manager

“Even though, Exotel has a very easy on the eye platform, It lacks in advanced features.”
Verified reviewer profile picture

Piyush N.

Manager- Marketing

“The excel that you import does not provide the wholesome picture.”
Verified reviewer profile picture

Piyush N.

Manager- Marketing

  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features84
  • 2-Way Messaging
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Notifications
  • Answering Machine Detection
  • Auto-Dialer
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Call Whispering
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Email Management
  • FCC Compliance
  • FTC Compliance
  • For Sales Teams/Organizations
  • IVR
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Manual Dialer
  • Mass Texting
  • Message Personalization
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multiple Scripts
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Recording
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Sales Activity Management
  • Sales Reports
  • Scheduled Messaging
  • Sentiment Analysis
  • Social Media Integration
  • Surveys & Feedback
  • Text to Speech
  • Third-Party Integrations
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Workflow Management
  • Workforce Management
  • Total features68
  • 2-Way Messaging
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Notifications
  • Answering Machine Detection
  • Auto-Dialer
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Call Whispering
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Email Management
  • FCC Compliance
  • FTC Compliance
  • For Sales Teams/Organizations
  • IVR
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Manual Dialer
  • Mass Texting
  • Message Personalization
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multiple Scripts
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Recording
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Sales Activity Management
  • Sales Reports
  • Scheduled Messaging
  • Sentiment Analysis
  • Social Media Integration
  • Surveys & Feedback
  • Text to Speech
  • Third-Party Integrations
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Workflow Management
  • Workforce Management

Integrations

  • Total integrations11
  • Balto
  • CleverTap
  • Dynamics 365 Business Central
  • Freshdesk
  • Google Maps
  • HubSpot CRM
  • HubSpot Sales Hub
  • Kapture CX
  • LeadSquared
  • LeadsPedia
  • MoEngage
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Shopify
  • Velocify
  • Zapier
  • Zendesk Suite
  • Zoho Connect
  • Total integrations9
  • Balto
  • CleverTap
  • Dynamics 365 Business Central
  • Freshdesk
  • Google Maps
  • HubSpot CRM
  • HubSpot Sales Hub
  • Kapture CX
  • LeadSquared
  • LeadsPedia
  • MoEngage
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Shopify
  • Velocify
  • Zapier
  • Zendesk Suite
  • Zoho Connect