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DialedIn CCaaS vs Exotel Comparison (2026)
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Good recommendations?
DialedIn CCaaS
5
290
4
40
3
5
2
2
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Exotel
5
38
4
20
3
9
2
0
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
DialedIn's inbound/outbound call center solution offers seamless integration and flexible pricing to automate and optimize operations. Fast, easy deployment - you’re up and running in hours.
Exotel is the emerging market's full-stack customer engagement platform that offers a communication API framework to build your conversational portfolio, an omnichannel contact center and a conversational AI toolkit to improve speed, quality and outcomes of customer conversations.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.8
338
5
4
3
2
1
290
40
5
2
1
- Value for money
- Ease of use
- Features
- Customer support
4.3
69
5
4
3
2
1
38
20
9
0
2
- Value for money
- Ease of use
- Features
- Customer support
Pros
Jennifer N.
Telemarketer
Kendall G.
Customer Service Transfer Agent
Alvaro M.
COO
Pros
Surya K.
Sr. Manager
Pooja D.
Senior Manager Quality and Implementation
Kiran t.
UC Engineer III
Cons
Seville J.
Survey interviewer
Sharise C.
Insurance agent
Eileen D.
Call rep
Cons
Jaydeep R.
IT Application Manager
Piyush N.
Manager- Marketing
Piyush N.
Manager- Marketing
- Vendor responds to reviews
- Last review16 days ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features96
- 2-Way Messaging
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer Database
- Customer History
- Customizable Caller ID
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Management
- Data Security
- FCC Compliance
- FTC Compliance
- For Cloud Phone Systems
- For Contact Centers
- For Sales Teams/Organizations
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Manual Dialer
- Mass Texting
- Message Personalization
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multiple Scripts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SMS Messaging
- Scheduled Messaging
- Sentiment Analysis
- Social Media Integration
- Surveys & Feedback
- Text to Speech
- Third-Party Integrations
- Virtual Call Center
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
- Workforce Management
- Total features68
- 2-Way Messaging
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer Database
- Customer History
- Customizable Caller ID
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Management
- Data Security
- FCC Compliance
- FTC Compliance
- For Cloud Phone Systems
- For Contact Centers
- For Sales Teams/Organizations
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Manual Dialer
- Mass Texting
- Message Personalization
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multiple Scripts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SMS Messaging
- Scheduled Messaging
- Sentiment Analysis
- Social Media Integration
- Surveys & Feedback
- Text to Speech
- Third-Party Integrations
- Virtual Call Center
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
- Workforce Management
Integrations
- Total integrations8
- CleverTap
- Freshdesk
- HubSpot CRM
- HubSpot Content Hub
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Kapture CX
- LeadSquared
- MoEngage
- Oracle CRM On Demand
- Salesforce Platform
- Salesforce Sales Cloud
- Shopify
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations9
- CleverTap
- Freshdesk
- HubSpot CRM
- HubSpot Content Hub
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Kapture CX
- LeadSquared
- MoEngage
- Oracle CRM On Demand
- Salesforce Platform
- Salesforce Sales Cloud
- Shopify
- Zapier
- Zendesk Suite
- Zoho CRM
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