Liberty - 2026 Pricing, Features, Reviews & Alternatives

Introducing Liberty, the first true, all-in-one, cloud-based platform built for your answering service. Designed to streamline your operations, Liberty offers a simplified experience for your agents, supervisors, and clients, along with real-time reporting and analytics that give you full visibility into your business's performance. With Liberty, you can make informed decisions on the fly and easily support thousands of businesses within a single application.

100% Cloud-Based: Liberty is a fully cloud-based platform, which means you can access it from anywhere with an internet connection. This feature enables you to work remotely, which is especially useful for those working in answering services that operate on a 24/7 basis.

Omnichannel: Liberty allows you to communicate across multiple channels, including voice, email, SMS, and chat, enabling your clients' customers to contact you through their preferred channels, enhancing their experience and increasing their satisfaction. With Liberty, you can manage all your interactions within a single platform, improving your agents' efficiency and reducing your response times.

White-Label Mobile App: Liberty comes with a customizable mobile app that you can white-label with your branding. This feature provides your customers with a seamless experience and reinforces your brand identity.

Cloud-Communications Services: Liberty offers fully cloud-based communications services such as SMS, DIDs, Local, and Toll-Free Numbers. This feature is useful as it simplifies your operations and enables you to manage all your communications needs in one place.

Real-Time Reporting and Analytics: With Liberty, you can access real-time reporting and analytics that provide you with full visibility into your business's performance. This feature allows you to make informed decisions on the fly and track your business's progress over time.

Workforce Management: Liberty comes with advanced workforce management tools that help you manage your agents more efficiently and effectively. This feature includes scheduling, call-routing, and performance tracking.

Performance Management: Liberty enables you to track your agents' performance and provide coaching and feedback to help them improve. This feature helps you to maintain high standards of service and ensure that your agents are meeting your business's objectives.

Supervisor Dashboard: Liberty's supervisor dashboard gives you a bird's-eye view of your operations, allowing you to make quick decisions and take action as needed. This feature provides you with an overview of your team's performance, enabling you to manage your resources effectively.

Fully Secure and Redundant: Liberty is fully secure and redundant, with multiple layers of protection to ensure the safety and privacy of your data. This feature is important as it protects your clients' sensitive information and enables you to operate with confidence.

Dynamic Agent Scripting: Liberty comes with dynamic agent scripting tools that help your agents handle calls more effectively and efficiently. This feature ensures that your agents are providing a consistent level of service and helps to improve your business's efficiency.

Integrations: Liberty seamlessly integrates with over 5000 applications, allowing you to customize your workflows and automate your processes. This feature enables you to work with the tools that you are already using and optimize your business's operations.

Payment IVR: Liberty's payment IVR allows your customers to make payments securely and easily, without the need for human intervention. This feature simplifies the payment process and enhances your customers' experience.

HIPAA and PCI DSS Compliance: Liberty is fully compliant with HIPAA and PCI DSS, ensuring that your data is protected and secure.